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IT management

Learn about the core elements of IT management, including operations, tech support and personal computing, as well as terms related to IT careers, certifications and project management.

Certifications

This glossary contains definitions related to IT Certifications.

  • data engineer

    A data engineer is an IT professional whose primary job is to prepare data for analytical or operational uses.

  • Certified Information Security Manager (CISM)

    Certified Information Security Manager (CISM) is an advanced certification that indicates that an individual possesses the knowledge and experience required to develop and manage an enterprise information security (infosec) program.

  • cloud architect

    A cloud architect is an IT professional who is responsible for overseeing a company's cloud computing strategy.

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IT career paths

  • What is upskilling and why is it important for you career?

    Upskilling is a workplace trend that provides training programs and development opportunities to expand an employee's abilities and minimize skill gaps.

  • Group Policy

    Group Policy is a management feature in Microsoft's Active Directory (AD) that enables network and system administrators to configure and assign user and computer settings in an AD environment.

  • chief trust officer

    A chief trust officer (CTrO) in the IT industry is an executive job title given to the person responsible for building confidence around the use of customer information.

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IT Operations

Terms related to the processes and services implemented and managed by an organization’s information technology (IT) department. Topics covered include systems management, configuration management, API management and DevOps, as well as real-time performance monitoring and management.

  • automatic transfer switch (ATS)

    An automatic transfer switch (ATS) is a device that automatically transfers a power supply from its primary source to a backup source when it senses a failure or outage in the primary source.

  • Linux Secure Boot

    Linux Secure Boot is a Hyper-V feature that Microsoft introduced in Windows 10 and Windows Server 2016. The feature allows specific Linux distributions to boot properly when running in Hyper-V generation 2 virtual machines.

  • click-wrap agreement (click-through agreement)

    A click-wrap agreement (click-through agreement) is an online agreement in which the user signifies their acceptance by clicking a button or checking a box that states, 'I agree.'

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Personal computing

Terms related to personal computers, including definitions about computers sold as consumer products and words and phrases about laptops, tablets and smartphones.

  • AI PC

    An AI PC is a personal computer equipped with hardware and software components to run artificial intelligence (AI) applications and tasks.

  • Consensus Algorithm

    A consensus algorithm is a process in computer science used to achieve agreement on a single data value among distributed processes or systems.

  • click-wrap agreement (click-through agreement)

    A click-wrap agreement (click-through agreement) is an online agreement in which the user signifies their acceptance by clicking a button or checking a box that states, 'I agree.'

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Project management

Terms related to project management, including definitions about project management methodologies and tools.

  • product development (new product development)

    Product development -- also called new product management -- is a series of steps that includes the conceptualization, design, development and marketing of newly created or rebranded goods and services.

  • scope creep

    Scope creep in project management is the gradual expansion of functions or adding features, functions or other deliverables beyond a project's original parameters.

  • business plan

    A business plan is a formal document that outlines a company's objectives, strategies and financial forecasts, serving as a comprehensive roadmap for business growth and development.

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Technical support

Terms related to computer fundamentals, including computer hardware definitions and words and phrases about software, operating systems, peripherals and troubleshooting.

  • scalability

    In information technology, scalability (frequently spelled 'scaleability') has two uses: for a computer application to function with change in size and volume, and to take advantage of a rescale.

  • data structure

    A data structure is a specialized format for organizing, processing, retrieving and storing data.

  • quantum computing

    Quantum computing is an area of computer science focused on the development of computers based on the principles of quantum theory.

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Networking
  • subnet (subnetwork)

    A subnet, or subnetwork, is a segmented piece of a larger network. More specifically, subnets are a logical partition of an IP ...

  • secure access service edge (SASE)

    Secure access service edge (SASE), pronounced sassy, is a cloud architecture model that bundles together network and cloud-native...

  • Transmission Control Protocol (TCP)

    Transmission Control Protocol (TCP) is a standard protocol on the internet that ensures the reliable transmission of data between...

Security
  • cyber attack

    A cyber attack is any malicious attempt to gain unauthorized access to a computer, computing system or computer network with the ...

  • digital signature

    A digital signature is a mathematical technique used to validate the authenticity and integrity of a digital document, message or...

  • What is security information and event management (SIEM)?

    Security information and event management (SIEM) is an approach to security management that combines security information ...

CIO
  • product development (new product development)

    Product development -- also called new product management -- is a series of steps that includes the conceptualization, design, ...

  • innovation culture

    Innovation culture is the work environment that leaders cultivate to nurture unorthodox thinking and its application.

  • technology addiction

    Technology addiction is an impulse control disorder that involves the obsessive use of mobile devices, the internet or video ...

HRSoftware
  • organizational network analysis (ONA)

    Organizational network analysis (ONA) is a quantitative method for modeling and analyzing how communications, information, ...

  • HireVue

    HireVue is an enterprise video interviewing technology provider of a platform that lets recruiters and hiring managers screen ...

  • Human Resource Certification Institute (HRCI)

    Human Resource Certification Institute (HRCI) is a U.S.-based credentialing organization offering certifications to HR ...

Customer Experience
  • contact center agent (call center agent)

    A contact center agent is a person who handles incoming or outgoing customer communications for an organization.

  • contact center management

    Contact center management is the process of overseeing contact center operations with the goal of providing an outstanding ...

  • digital marketing

    Digital marketing is the promotion and marketing of goods and services to consumers through digital channels and electronic ...

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