IT management

IT career paths

• What is infrastructure (IT infrastructure)?

  Infrastructure is the foundation or framework that supports a system or organization.

• What is a data center administrator (DCA)?

  A data center administrator (DCA) is an experienced IT professional who is responsible for overseeing data center operations.

• What is a cloud architect and how do you become one?

  A cloud architect is an IT professional who is responsible for overseeing a company's cloud computing strategy.

IT Operations

Terms related to the processes and services implemented and managed by an organization’s information technology (IT) department. Topics covered include systems management, configuration management, API management and DevOps, as well as real-time performance monitoring and management.

• What is the Unified Extensible Firmware Interface (UEFI)?

  Unified Extensible Firmware Interface (UEFI) is a specification for a software program that connects a computer's firmware to its operating system (OS).

• What is firmware?

  Firmware is a type of software program embedded into hardware devices to help them function smoothly and effectively.

• What is Jira?

  Jira is an application lifecycle management (ALM) and Agile project management tool from Atlassian.

Personal computing

Terms related to personal computers, including definitions about computers sold as consumer products and words and phrases about laptops, tablets and smartphones.

• What is a spam trap?

  A spam trap is an email address that's used to identify and monitor spam email. It's also a type of honeypot because it uses a fake email address to bait spammers.

• What is acceptable use policy (AUP)?

  An acceptable use policy (AUP) is a document stipulating constraints and practices that a user must agree to for access to or use of a corporate network, the internet or other computing resources.

• What is the Unified Extensible Firmware Interface (UEFI)?

  Unified Extensible Firmware Interface (UEFI) is a specification for a software program that connects a computer's firmware to its operating system (OS).

Project management

Terms related to project management, including definitions about project management methodologies and tools.

• What is a product owner?

  A product owner is a role on a Scrum team that is responsible for the project's outcome.

• What is SAP Project System (SAP PS)?

  SAP Project System is a module in the SAP ERP system that enables tightly controlled project management from planning to completion.

• What is a functional specification document?

  A functional specification is a formal document used to describe a product's intended capabilities, appearance and interactions with users in detail for software developers.

Technical support

Terms related to computer fundamentals, including computer hardware definitions and words and phrases about software, operating systems, peripherals and troubleshooting.

• What is quantum computing? How it works and examples

  Quantum computing is an area of computer science focused on the development of computers based on the principles of quantum theory.

• What is data?

  In computing, data is information translated into a form that is efficient for movement or processing.

• What is SRAM (static random access memory)?

  SRAM (static RAM) is a type of random access memory (RAM) that retains data bits in its memory as long as power is being supplied.