IT management
Learn about the core elements of IT management, including operations, tech support and personal computing, as well as terms related to IT careers, certifications and project management.
Certifications
This glossary contains definitions related to IT Certifications.
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What is Cisco Certified Internetwork Expert (CCIE) certification?
Cisco Certified Internetwork Expert (CCIE) certification is a series of technical certifications for senior networking professionals who design, build, implement, maintain and troubleshoot complex enterprise networking infrastructures.
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What are CPE (continuing professional education) credits?
Continuing professional education, or CPE, credit is a term referring to the points professionals receive for participating in specialized training in IT and other fields.
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What is a cloud architect and how do you become one?
A cloud architect is an IT professional who is responsible for overseeing a company's cloud computing strategy.
IT career paths
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What is an automation engineer and how do you become one?
An automation engineer designs and develops autonomous systems to manage repetitive tasks and improve efficiency and productivity.
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What is emotional intelligence (EI)?
Emotional intelligence (EI) is the area of cognitive ability that facilitates interpersonal behavior.
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What is an IT project manager?
An IT project manager is a professional charged with overseeing the process of planning, executing and delegating responsibilities around an organization's information technology (IT) pursuits and goals.
IT Operations
Terms related to the processes and services implemented and managed by an organization’s information technology (IT) department. Topics covered include systems management, configuration management, API management and DevOps, as well as real-time performance monitoring and management.
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What is pipelining?
Pipelining is the process of a computer processor executing computer instructions as separate stages.
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What is ICT (information and communications technology)?
ICT (information and communications technology) is the infrastructure and components that enable modern computing.
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What is tool sprawl? Explaining how IT teams can avoid it
Tool sprawl is the accumulation of many IT tools by an organization, leading to inefficiency and data siloing.
Personal computing
Terms related to personal computers, including definitions about computers sold as consumer products and words and phrases about laptops, tablets and smartphones.
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What is mobile device management (MDM)?
Mobile device management (MDM) software enables IT administrators to control, secure and enforce policies on smartphones, tablets and other endpoints.
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What is Nvidia?
Nvidia Corporation is a technology company known for designing and manufacturing graphics processing units (GPUs).
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What is User Datagram Protocol (UDP)?
User Datagram Protocol (UDP) is a communications protocol primarily used to establish low-latency and loss-tolerating connections between applications on the internet.
Project management
Terms related to project management, including definitions about project management methodologies and tools.
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What is a think tank?
A think tank is an organization that gathers a group of interdisciplinary scholars to perform research around particular policies, issues or ideas.
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What is root cause analysis?
Root cause analysis (RCA) is a method for understanding the underlying cause of an observed or experienced incident.
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What is cost management? Definition, steps and benefits
Cost management is the process of planning and controlling a business budget. A good cost management system helps an organization estimate and allocate its budget.
Technical support
Terms related to computer fundamentals, including computer hardware definitions and words and phrases about software, operating systems, peripherals and troubleshooting.
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What is pipelining?
Pipelining is the process of a computer processor executing computer instructions as separate stages.
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What is pharming?
Pharming is a scamming practice in which malicious code is installed on a PC or server, misdirecting users to fraudulent websites without their knowledge or consent.
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What is ICT (information and communications technology)?
ICT (information and communications technology) is the infrastructure and components that enable modern computing.