IT management

IT career paths

• What is an IT project manager?

  An IT project manager is a professional charged with overseeing the process of planning, executing and delegating responsibilities around an organization's information technology (IT) pursuits and goals.

• What is a CVO (chief visionary officer)?

  The CVO (chief visionary officer) is a newer C-suite title where the holder is expected to have a broad and comprehensive knowledge of all matters related to the business of the organization, as well as the vision required to steer its course into the future.

• What is a balanced scorecard and how does the methodology work?

  The balanced scorecard is a management system aimed at translating an organization's strategic goals into a set of organizational performance objectives that, in turn, are measured, monitored, and changed, if necessary, to ensure that organizational goals are met.

IT Operations

Terms related to the processes and services implemented and managed by an organization’s information technology (IT) department. Topics covered include systems management, configuration management, API management and DevOps, as well as real-time performance monitoring and management.

• What is application lifecycle management?

  Application lifecycle management (ALM) is the process of managing a software lifecycle from creation to its end of life.

• What is a supercomputer?

  A supercomputer is a highly advanced computer that performs at or near the highest operational rate for computers.

• What is a motherboard?

  A motherboard is the main printed circuit board (PCB) in a computer.

Personal computing

Terms related to personal computers, including definitions about computers sold as consumer products and words and phrases about laptops, tablets and smartphones.

• What is customer self-service?

  Customer self-service is digital support that lets end users access information and perform routine tasks without requiring the assistance of live agents or representatives.

• What is a motherboard?

  A motherboard is the main printed circuit board (PCB) in a computer.

• What is a thin client (lean client)?

  A thin client (lean client) is a virtual desktop computing model that runs on the resources stored on a central server instead of a computer's resources.

Project management

Terms related to project management, including definitions about project management methodologies and tools.

• What is a customer journey map?

  A customer journey map is a visual depiction of the stages customers go through when interacting with a company -- from buying products online to accessing customer service on the phone to airing grievances on social media.

• What is an IT project manager?

  An IT project manager is a professional charged with overseeing the process of planning, executing and delegating responsibilities around an organization's information technology (IT) pursuits and goals.

• What is demand planning and why is it important?

  Demand planning is the process of forecasting the demand for a product or service so it can be produced and delivered more efficiently and to the satisfaction of customers.

Technical support

Terms related to computer fundamentals, including computer hardware definitions and words and phrases about software, operating systems, peripherals and troubleshooting.

• What is a supercomputer?

  A supercomputer is a highly advanced computer that performs at or near the highest operational rate for computers.

• What is throughput?

  Throughput is a measure of how many units of information a system can process in a given amount of time.

• What is a motherboard?

  A motherboard is the main printed circuit board (PCB) in a computer.