A network node is a connection point in a communications network.
Telnet is a network protocol used to remotely access a computer for a text-based communication channel between two machines.
Kerberos is a protocol for authenticating service requests between trusted hosts across an untrusted network, such as the ...
A certificate authority (CA) is a trusted entity that issues digital certificates to authenticate content sent from web servers.
A think tank is an organization that gathers a group of interdisciplinary scholars to perform research around particular policies...
Emotional intelligence (EI) is the area of cognitive ability that facilitates interpersonal behavior.
Gamification is a strategy that integrates entertaining and immersive gaming elements into nongame contexts to enhance engagement...
Employee self-service (ESS) is a widely used human resources technology that enables employees to perform many job-related ...
Voice of the customer (VOC) is the component of customer experience (CX) that focuses on customer needs, wants, expectations and ...
High-touch customer service is a category of contact center interaction that requires human interaction.