Technical support

Terms related to computer fundamentals, including computer hardware definitions and words and phrases about software, operating systems, peripherals and troubleshooting.

zettabyte - A zettabyte is a unit of measurement used by technology professionals and the general public to describe a computer or other device's storage capacity.
Zulu (Zulu time) - Zulu (Zulu time) is used in the military and navigation for timekeeping purposes to avert confusion when coordinating with countries using other time standards.

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Search Networking

What is the Server Message Block (SMB) protocol? How does it work?
The Server Message Block (SMB) protocol is a client-server communication protocol used for sharing access to files, printers, ...
What is User Datagram Protocol (UDP)?
User Datagram Protocol (UDP) is a communications protocol primarily used to establish low-latency and loss-tolerating connections...
What are managed network services?
Managed network services are networking applications, functions and services that a managed service provider (MSP) remotely ...

Search Security

What is a buffer overflow? How do these types of attacks work?
A buffer overflow occurs when a program or process attempts to write more data to a fixed-length block of memory, or buffer, than...
What is pharming?
Pharming is a scamming practice in which malicious code is installed on a PC or server, misdirecting users to fraudulent websites...
What is a pass-the-hash attack?
A pass-the-hash attack is an exploit in which an attacker steals a hashed user credential and -- without cracking it -- reuses it...

Search CIO

What is ICT (information and communications technology)?
ICT (information and communications technology) is the infrastructure and components that enable modern computing.
What is a think tank?
A think tank is an organization that gathers a group of interdisciplinary scholars to perform research around particular policies...
What is emotional intelligence (EI)?
Emotional intelligence (EI) is the area of cognitive ability that facilitates interpersonal behavior.

Search HRSoftware

What is gamification? How it works and how to use it
Gamification is a strategy that integrates entertaining and immersive gaming elements into nongame contexts to enhance engagement...
What is employee self-service (ESS)?
Employee self-service (ESS) is a widely used human resources technology that enables employees to perform many job-related ...
What is DEI? Diversity, equity and inclusion explained
Diversity, equity and inclusion is a term used to describe policies and programs that promote the representation and ...

Search Customer Experience

What is quality of experience (QoE or QoX)?
Quality of experience (QoE or QoX) is a measure of the overall level of a customer's satisfaction and experience with a product ...
What is voice of the customer? A guide to VOC Strategy
Voice of the customer (VOC) is the component of customer experience (CX) that focuses on customer needs, wants, expectations and ...
What is high-touch customer service?
High-touch customer service is a category of contact center interaction that requires human interaction.

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