Enterprise resource planning (ERP)

Terms related to business, including definitions about project management and words and phrases about human resources, finance and vertical industries.
  • What is professional services automation (PSA)? - Professional services automation (PSA) is a type of software application suite that provides a service business with the functionality it needs to manage core business processes.
  • What is quality of experience (QoE or QoX)? - Quality of experience (QoE or QoX) is a measure of the overall level of a customer's satisfaction and experience with a product or service and the vendor that's providing that product or service.
  • What is RFI (request for information)? - A request for information (RFI) is a formal process for gathering information from potential suppliers of a good or service.
  • What is ROI? How to calculate return on investment - Return on investment (ROI) is a crucial financial metric investors and businesses use to evaluate an investment's efficiency or compare the efficiencies of several different investments.
  • What is sales enablement? - Sales enablement is composed of strategies, tools and processes that provide sales representatives with the ability to boost their productivity and revenue generation.
  • What is sales motion? - A sales motion is the particular sales method an organization uses to sell and deliver a product or a service to its customers.
  • What is Salesforce Customer Success Platform? - The Salesforce Customer Success Platform (CSP) is the official name of the Salesforce portfolio of products.
  • What is Salesforce Einstein 1? - Salesforce Einstein 1 refers to an integrated set of artificial intelligence (AI) and machine learning (ML) technologies developed for the Salesforce platform.
  • What is Salesforce Journey Builder? - Salesforce Journey Builder is a campaign planning tool in Salesforce Marketing Cloud to build personalized customer journeys and deliver unique campaigns and content that enhance customer experiences and secure their loyalty.
  • What is Salesforce Marketing Cloud? - Salesforce Marketing Cloud is a customer relationship management (CRM) and digital marketing platform that enables marketers to generate better marketing outcomes and ROI.
  • What is Salesforce Platform (formerly Force.com)? - Salesforce Platform (formerly known as Force.
  • What is Salesforce Sales Cloud? - Salesforce Sales Cloud is a customer relationship management (CRM) platform designed to support sales, marketing and customer support in both business-to-business and business-to-consumer contexts.
  • What is Salesforce Service Cloud? - Salesforce Service Cloud is a customer relationship management (CRM) platform for Salesforce clients to provide service and support to their business customers.
  • What is Salesforce Wave Analytics (Salesforce CRM Analytics)? - Salesforce Wave Analytics, now known as CRM Analytics, is a business intelligence (BI) and analytics platform from Salesforce that provides native analytics, visual insights and predictions powered by artificial intelligence (AI) for Salesforce CRM to help businesses make better, data-driven decisions.
  • What is Salesforce Work.com? - Salesforce Work.
  • What is SAP Basis? - SAP Basis is the technical foundation that enables SAP applications to function.
  • What is SAP ERP Central Component (SAP ECC)? - SAP ERP Central Component (SAP ECC) is an on-premises enterprise resource planning (ERP) system.
  • What is SAP ERP? - SAP ERP is enterprise resource planning software developed by the company SAP SE.
  • What is SAP Plant Maintenance (PM)? - SAP Plant Maintenance (PM) is a component of SAP ERP Central Component (ECC) that helps businesses support and maintain equipment and systems.
  • What is SAP Production Planning? - SAP Production Planning (SAP PP) is the component of ERP Central Component (SAP ECC) that helps businesses plan the manufacturing, sale and distribution of goods.
  • What is SAP Project System (SAP PS)? - SAP Project System is a module in the SAP ERP system that enables tightly controlled project management from planning to completion.
  • What is SAP Quality Management (QM)? - SAP Quality Management (QM) is a component of SAP ERP Central Component (ECC) that helps businesses implement and run quality control (QC) processes.
  • What is SAP Sales and Distribution (SAP SD)? - SAP Sales and Distribution (SAP SD) is an SAP ERP Central Component (ECC) core functional module that helps organizations store and manage customer- and product-related data.
  • What is social media marketing (SMM)? - Social media marketing (SMM) is a form of internet marketing that uses social media apps as a marketing tool.
  • What is strategic innovation? - Strategic innovation is an organization's process of reinventing or redesigning its corporate strategy to drive business growth, generate value for the company and its customers, and create competitive advantage.
  • What is supply chain sustainability (SCS)? - Supply chain sustainability (SCS) is a holistic view of supply chain processes, logistics and technologies that affect the environmental, social, economic and legal aspects of a supply chain's components.
  • What is systems development life cycle? - The systems development life cycle (SDLC) is a conceptual model used in project management that describes the stages involved in an information system development project -- from an initial feasibility study all the way through maintenance of the completed application.
  • What is the bullwhip effect? - The bullwhip effect is a supply chain phenomenon describing how small fluctuations in demand at the retail level can cause progressively larger fluctuations in demand at the wholesale, distributor, manufacturer and raw material supplier levels.
  • What is the law of diminishing returns? - The law of diminishing returns is an economic principle stating that as investment in a particular area increases, the rate of profit from that investment, after a certain point, can't continue to increase if other variables remain at a constant.
  • What is the risk-reward ratio? - The risk-reward ratio, also known as a risk-return ratio, is a mathematical calculation investors use to measure the expected gains of a given investment against the risk of loss.
  • What is the Salesforce Service Console? - The Salesforce Service Console is the centralized interface in Salesforce Service Cloud, an application devoted to customer service, support and customer experience.
  • What is the spiral model and how is it used? - The spiral model is a systems development lifecycle (SDLC) method used for risk management that combines the iterative development process model with elements of the Waterfall model.
  • What is the triple bottom line (TBL)? - The triple bottom line (TBL) is a sustainability-based accounting framework that includes social, environmental and financial factors as bottom-line categories.
  • What is transactional marketing? - Transactional marketing is a business strategy that focuses on single, point-of-sale transactions.
  • What is transformational leadership? - Transformational leadership is a leadership style that focuses on inspiring and motivating employees to innovate and find new ways to drive the organization's success.
  • What is unobtainium? - Unobtainium is a term used to refer to a material that cannot be accessed.
  • What is value-sensitive design? - Value-sensitive design is a concept that advocates the consideration of human principles and standards when planning technology.
  • What is voice of the customer? A guide to VOC Strategy - Voice of the customer (VOC) is the component of customer experience (CX) that focuses on customer needs, wants, expectations and preferences.
  • Whistleblower Protection Act - The Whistleblower Protection Act of 1989 is a law that protects federal government employees in the United States from retaliatory action for voluntarily disclosing information about dishonest or illegal activities occurring in a government organization.
  • whole-team approach (team-based approach) - The whole-team approach (team-based approach) is a style of project management in which everyone on the project team is held equally responsible for the quality and success of the project.
  • Windows Server Update Services (WSUS) - Windows Server Update Services (WSUS) is a Windows server role that can plan, manage and deploy updates, service packs, patches and hotfixes for Windows servers, client operating systems (OSes) and other Microsoft software.
  • WNS Global Services (WNS Holdings) - WNS Global Services (WNS Holdings Ltd) is a Mumbai-based business process outsourcing (BPO) company that provides services to enterprises worldwide.
  • work in progress (WIP) - Work in progress (WIP) refers to the number of tasks or projects that are currently in the process of being completed.
  • workflow automation - Workflow automation is an approach to making the flow of tasks, documents and information across work-related activities perform independently in accordance with defined business rules.
  • workforce management (WFM) - Workforce management (WFM) is an integrated set of processes that a company uses to optimize the productivity of its employees.
  • Workforce management (WFM) software - Workforce management (WFM) software is an umbrella term for desktop and mobile programs that help a business manage staff scheduling.
  • workforce planning - Workforce planning is the strategy used by employers to anticipate labor needs and deploy workers most effectively, usually with advanced human resources technology.
  • working capital - Working capital is the difference between a business's current assets and current liabilities.
  • XaaS (anything as a service) - XaaS is a collective term that refers to the delivery of anything as a service.