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availability bias - In psychology, the availability bias is the human tendency to rely on information that comes readily to mind when evaluating situations or making decisions.
Avaya - Avaya is an American technology company that specializes in business communications services, such as unified communications (UC) and contact center (CC).
Average handle time (AHT): What it is and how to improve it - Average handle time (AHT) is the average amount of time it takes a call center agent to complete a customer phone call.
AWS ADS (AWS Application Discovery Service) - AWS Application Discovery Service (AWS ADS) is a tool that helps an enterprise plan application migrations to the Amazon Web Services public cloud.
AWS Artifact - AWS Artifact is a portal that provides an enterprise with access to security and compliance reports that apply to the Amazon Web Services (AWS) public cloud.
AWS Auto Scaling - AWS Auto Scaling is a service that automatically monitors and adjusts compute resources to maintain performance for applications hosted in the Amazon Web Services (AWS) public cloud.
AWS certification - AWS certification is a level of Amazon Web Services cloud expertise that an IT professional obtains after passing one or more exams the public cloud provider offers.
AWS Certified Solutions Architect - Associate - AWS Certified Solutions Architect - Associate is a category of technical certifications offered by Amazon Web Services (AWS) for beginners and professionals who run enterprise architecture programs, as well as solutions architects.
AWS Certified Solutions Architect - Professional - AWS Certified Solutions Architect - Professional certification is a category of technical certifications offered by Amazon Web Services (AWS) for professionals who design applications and systems using the AWS platform and who have professional experience deploying AWS cloud architecture.
AWS CloudFormation (Amazon Web Services CloudFormation) - AWS CloudFormation is a free service that provides Amazon Web Services customers with the tools they need to create and manage the infrastructure a particular software application requires to run on AWS.
AWS CloudTrail - AWS CloudTrail is an application program interface (API) call-recording and log-monitoring service offered by Amazon Web Services (AWS).
AWS CodeStar - AWS CodeStar is a planning and management service designed for a team of developers working on a project in the Amazon Web Services (AWS) public cloud.
AWS Cost Management - AWS Cost Management is a collection of tools that provide insight into Amazon Web Services (AWS) public cloud cost and usage.
AWS Direct Connect - Direct Connect is a network service that allows an enterprise customer to establish a dedicated network connection between one of Amazon's Direct Connect locations and the customer's data center or colocation environment.
AWS Educate (Amazon Web Services Educate) - AWS Educate is a free, online learning program that teaches students about cloud computing.
AWS Elastic Beanstalk - AWS Elastic Beanstalk is a cloud deployment and provisioning service that automates the process of getting applications set up on the Amazon Web Services (AWS) infrastructure.
AWS Fargate - AWS Fargate is a service that enables a user to run containers on Amazon's cloud computing platform without the need to manage the underlying infrastructure.
AWS Firewall Manager - AWS Firewall Manager is a tool from Amazon Web Services that an organization can use to configure policies for the cloud vendor's native web application firewall (WAF) service.
AWS Instance Scheduler - AWS Instance Scheduler is a tool from Amazon Web Services that automates when and where a user's virtual machine instances are deployed on the public cloud.
AWS Key Management Service (AWS KMS) - AWS Key Management Service (KMS) is a managed service provided by Amazon Web Services (AWS) that allows companies to create, control and manage the cryptographic keys that encrypt and protect their data.
AWS Managed Services - AWS Managed Services is a set of services and tools that automate infrastructure management tasks for Amazon Web Services (AWS) deployments.
AWS Management Console - The AWS Management Console is a web-based application that lets users access the broad range of services included in the Amazon Web Services (AWS) platform.
AWS Network Load Balancer (NLB) - AWS Network Load Balancer (NLB) is an Amazon Web Services tool that distributes high-performance traffic across multiple cloud instances and provides automatic scaling of resources to ensure low latency and high throughput for applications.
AWS On-Demand Instances (Amazon Web Services On-Demand Instances) - AWS On-Demand Instances (Amazon Web Services On-Demand Instances) are virtual servers that run in AWS Elastic Compute Cloud (EC2) or AWS Relational Database Service (RDS) and are purchased at a fixed rate per hour.
AWS Partner Network (APN) - The Amazon Web Services (AWS) Partner Network (APN) is a classification endorsed by AWS for a global community of cloud service providers and vendors once they qualify for certain benchmarks.
AWS Reserved Instances - AWS Reserved Instances (RIs) refer to compute capacity that can be reserved on Amazon Elastic Compute Cloud (Amazon EC2) and Amazon Relational Database Service (Amazon RDS) to take advantage of discounted pricing.
AWS Secrets Manager - AWS Secrets Manager is a security service to centrally manage sensitive information and eliminate the need to hard-code that information into an application.
AWS Shield - AWS Shield is a security service that protects web applications hosted on the Amazon Web Services public cloud against distributed denial of service (DDoS) attacks.
AWS Single Sign-On (AWS SSO) - AWS Single Sign-On (AWS SSO) is a service from Amazon Web Services that enables IT to manage user access to multiple applications and AWS accounts from a single, centralized console.
AWS Snowball Edge - AWS Snowball Edge is a physical appliance intended to help an enterprise migrate large volumes of data into and off of the AWS public cloud.
AWS Step Functions - AWS Step Functions is a cloud service from Amazon Web Services that enables a developer to manage and visualize the components of distributed, multi-component applications.
Azure Container Instances (ACI) - Azure Container Instances (ACI) is a service that enables a developer to deploy containers on the Microsoft Azure public cloud without having to provision or manage any underlying infrastructure.
Azure Data Studio (formerly SQL Operations Studio) - Azure Data Studio is a Microsoft tool, originally named SQL Operations Studio, for managing SQL Server databases and cloud-based Azure SQL Database and Azure SQL Data Warehouse systems.
Azure DevOps - Azure DevOps -- rebranded from Visual Studio Team Services (VSTS) in 2018 -- is a software-as-a service (SaaS) platform from Microsoft designed to provide a comprehensive toolchain for developing and deploying software projects.
Azure Kubernetes Service (AKS) - Azure Kubernetes Service (AKS) is a managed container orchestration service based on the open source Kubernetes system, which is available on the Microsoft Azure public cloud.
Azure Migrate - Azure Migrate is a Microsoft service that helps an enterprise assess how its on-premises workloads will perform, and how much they will cost to host, in the Azure public cloud.
Azure Quantum - Azure Quantum is a full-stack cloud service designed to allow users remote access to quantum computers.
Azure Reserved Virtual Machine Instances - Azure Reserved Virtual Machine Instances (RIs) are a type of virtual machine (VM) on the Azure public cloud that a development or IT team can reserve to use in advance.
iBeacon - iBeacon is a small-scale network device that uses Bluetooth Low Energy (BLE) and acts as a transmitter to detect and track smartphones.
network availability - Network availability is the amount of uptime in a network system over a specific time interval.
Patient Protection and Affordable Care Act (PPACA, ACA or Obamacare) - The Patient Protection and Affordable Care Act (more commonly referred to as the Affordable Care Act, ACA or Obamacare) is a healthcare law passed by Congress in 2010 during the administration of President Barack Obama.
SAP Ariba - SAP Ariba is a software company that provides cloud-based procurement, spend management and supply chain services that enable suppliers and buyers to connect and do business globally.
The origins of Agile software development - The small team models within the Scrum Framework are scalable, but large organizations often require additional help to manage dependencies and communication.
What are AI hallucinations and why are they a problem? - An AI hallucination is when a large language model (LLM) powering an artificial intelligence (AI) system generates false information or misleading results, often leading to incorrect human decision-making.
What are availability zones? - Availability zones (AZs) are isolated or separated data centers located within specific regions in which public cloud services originate and operate.
What is acceptable use policy (AUP)? - An acceptable use policy (AUP) is a document stipulating constraints and practices that a user must agree to for access to or use of a corporate network, the internet or other computing resources.
What is acceptance testing? - Acceptance testing is a quality assurance (QA) process that determines to what degree an application meets end users' approval.
What is access control? - Access control is a security technique that regulates who or what can view or use resources in a computing environment.
What is actionable intelligence? - Actionable intelligence is information that can be immediately used or acted upon, either tactically in direct response to an evolving situation, or strategically as the result of data analytics or some other assessment.
What is ad hoc analysis? - Ad hoc analysis is a business intelligence (BI) process designed to answer a specific business question by using company data from various sources.
What is adversarial machine learning? - Adversarial machine learning is a technique used in machine learning (ML) to fool or misguide a model with malicious input.
What is AgentGPT? - AgentGPT is a generative artificial intelligence tool that enables users to create autonomous AI agents that can be delegated a range of tasks.
What is agentic AI? Complete guide - Agentic AI refers to artificial intelligence systems that are capable of autonomous action and decision-making.
What is Agile software development? - Agile is a type of software development methodology that anticipates the need for flexibility and applies a level of pragmatism to the delivery of the finished product.
What is AI art and how is it created? - Artificial intelligence art (AI art) is any form of art that has been created or enhanced with AI tools.
What is AI ethics? - AI ethics is a system of moral principles and techniques intended to inform the development and responsible use of artificial intelligence technology.
What is AI inference? - AI inference is the process during which a trained AI model applies its understanding to generate original output in real time.
What is AI red teaming? - AI red teaming is the practice of simulating attack scenarios on an artificial intelligence application to pinpoint weaknesses and plan preventative measures.
What is AI? Artificial Intelligence explained - Artificial intelligence is the simulation of human intelligence processes by machines, especially computer systems.
What is AIOps (artificial intelligence for IT operations)? - Artificial intelligence for IT operations (AIOps) is an umbrella term for the use of big data analytics, machine learning (ML) and other AI technologies to automate and enhance IT operations.
What is alpha testing? - Alpha testing is the initial phase of validating whether a new product will perform as expected.
What is Amazon Bedrock (AWS Bedrock)? - Amazon Bedrock -- also known as AWS Bedrock -- is a machine learning platform used to build generative artificial intelligence (AI) applications on the Amazon Web Services cloud computing platform.
What is Amazon Elastic Container Registry (Amazon ECR)? - Amazon Elastic Container Registry (Amazon ECR) is an Amazon Web Service (AWS) product that stores, manages and deploys Docker images, which are managed clusters of Amazon EC2 instances.
What is an abandoned call? - An abandoned call is a call or other type of contact initiated to a call center or contact center that is ended before any conversation occurs.
What is an AI accelerator? - An AI accelerator is a type of hardware device that can efficiently support AI workloads.
What is an AI prompt engineer? - An AI prompt engineer is an expert in creating text-based prompts or cues that can be interpreted and understood by large language models and generative AI tools.
What is an AI prompt? - An artificial intelligence (AI) prompt is the input submitted to a large language model (LLM) via a generative AI platform, like OpenAI's ChatGPT or Microsoft Copilot.
What is an algorithm? - An algorithm is a procedure used for solving a problem or performing a computation.
What is an Amazon EC2 Instance? Types, features and pricing - An Amazon EC2 instance is a virtual server in Amazon's Elastic Compute Cloud (EC2) scalable compute platform for running applications on the Amazon Web Services (AWS) cloud.
What is an API (application programming interface)? - An application programming interface (API) is code that enables two software programs to communicate.
What is an API endpoint? - An API endpoint is a point at which an application programming interface -- the code that enables two software programs to communicate with each other -- connects with the software program.
What is an API proxy? - An API proxy is a thin application program interface (API) server that exposes an interface for an existing service or services.
What is an API-centric application? - An API-centric application is a web service that is built using application programming interfaces (APIs) to exchange data with other applications.
What is an application architecture? - An application architecture is a structural map of how a software application is assembled and how applications interact with each other to meet business or user requirements.
What is an application? - An application, also referred to as an application program or application software, is a computer software package that performs a specific function directly for an end user or, in some cases, for another application.
What is an AWS landing zone? - An AWS landing zone is a scalable, secure Amazon Web Services environment that enables AWS users and organizations to launch and deploy workloads and applications in the AWS cloud.
What is Android System WebView and should you uninstall it? - Android System WebView is a system component for the Android operating system (OS) that enables Android apps to display web content directly inside an application.
What is anomaly detection? An overview and explanation - Anomaly detection is the process of identifying data points, entities or events that fall outside the normal range.
What is Apache Flink? - Apache Flink is a distributed data processing platform for use in big data applications, primarily involving analysis of data stored in Hadoop clusters.
What is Apache JMeter? - Apache JMeter is open source software for load testing applications and measuring their performance.
What is Apache Spark? - Apache Spark is an open source parallel processing framework for running large-scale data analytics applications across clustered computers.
What is API testing? Everything you need to know - API testing is a type of software testing that analyzes an application programming interface (API) to verify that it fulfills its expected functionality, security, performance and reliability.
What is Apigee? - Apigee, pronounced App-ih-gee, is an API gateway management tool offered by Google to exchange data across cloud services and applications.
What is APM? Application performance monitoring guide - Application performance monitoring (APM) is the collection of tools and processes designed to help IT professionals ensure that enterprise applications meet the performance, reliability and valuable user experience (UX) required by employees, partners and customers.
What is Apple Intelligence? - Apple Intelligence is the platform name for a suite of generative AI capabilities that Apple is integrating across its products, including iPhone, Mac and iPad devices.
What is Application Performance Index (Apdex)? - Application Performance Index, also known as Apdex, is an open standard intended to simplify reports of application performance.
What is artificial general intelligence (AGI)? - Artificial general intelligence (AGI) is the representation of generalized human cognitive abilities in software so that, faced with an unfamiliar task, the AI system could find a solution.
What is artificial intelligence as a service (AIaaS)? - Artificial intelligence as a service (AIaaS) is a cloud-based service that enables organizations to access artificial intelligence (AI) through a third-party offering.
What is asynchronous? - In general, asynchronous -- from Greek asyn- ('not with/together') and chronos ('time') -- describes objects or events not coordinated in time.
What is augmented analytics? - Augmented analytics is the use of machine learning (ML) and natural language processing (NLP) to enhance data analytics, data sharing and business intelligence.
What is augmented intelligence? - Augmented intelligence is the use of technology to enhance a human's ability to execute tasks, perform analysis and make decisions.
What is authentication, authorization and accounting (AAA)? - Authentication, authorization and accounting (AAA) is a security framework for controlling and tracking user access within a computer network.
What is autonomous AI? - Autonomous artificial intelligence (AI) is a branch of AI in which systems and tools are advanced enough to act with limited human oversight and involvement.
What is AutoRABIT? - AutoRABIT is an end-to-end release management suite specifically aimed at streamlining the development and release of Salesforce.
What is AWS Glue? - AWS Glue is a cloud-based and serverless data integration service that helps users to prepare data for analysis through automated extract, transform and load (ETL) processes.
What is AWS Lambda? - AWS Lambda is an event-driven cloud computing service from Amazon Web Services (AWS) that allows developers to run code without having to provision, administer, or manage compute resources.
What is AWS Migration Hub? - AWS Migration Hub is a service from Amazon Web Services that enables AWS users to simplify migration to the AWS public cloud.
What is AWS Outposts? - AWS Outposts is a fully managed service from Amazon Web Services (AWS) that enables users to set up a hybrid cloud by extending AWS infrastructure, services, application programming interfaces (APIs) and tools to any datacenter, colocation space or on-premises facility.
What is AWS PrivateLink? - AWS PrivateLink is a networking feature from Amazon Web Services (AWS) that eases and secures connectivity between AWS Virtual Private Clouds (VPCs) and other services while protecting data from exposure to the internet.
What is AWS Serverless Application Model? - AWS Serverless Application Model (AWS SAM) is an open source framework that helps developers create and deploy serverless applications for the AWS cloud.