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Throughput is a measure of how many units of information a system can process in a given amount of time.
Network configuration management (NCM) is the process of organizing and maintaining information about all the components in a ...
Cyber hijacking, or computer hijacking, is a type of network security attack in which the threat actor takes control of computer ...
Antimalware is a software program created to protect IT systems and individual computers from malicious software, or malware.
Agreed-upon procedures are a standard a company or client outlines in an engagement letter or other written agreement when it ...
Cognitive automation describes diverse ways of combining artificial intelligence (AI) and process automation capabilities to ...
Employee self-service (ESS) is a widely used human resources technology that enables employees to perform many job-related ...
Diversity, equity and inclusion is a term used to describe policies and programs that promote the representation and ...
High-touch customer service is a category of contact center interaction that requires human interaction.
CRM (customer relationship management) is the combination of practices, strategies and technologies that companies use to manage ...