Mount Sinai Launches New mHealth App for Patient Data Access

Mount Sinai Health System has introduced a new mHealth app to improve patient data access, enhance patient-provider communication, and create a centralized platform for all patient healthcare needs.

The MyMountSinai app expands on Mount Sinai’s existing MyChart portal and mHealth app, which more than one million patients already use, the health system said.

The portal features will transfer to the new app, allowing patients to continue to access lab results and health records, pay bills, request prescription refills, book and check in for appointments, and attend video visits with their providers through the mHealth app.

“The MyMountSinai app provides another access point to care and communication, which enhances the patient experience,” Kristin Myers, MPH, executive vice president and chief information officer of the Mount Sinai Health System, stated in the press release.

“This allows our patients to seamlessly access their health information, connect with their physicians, and schedule appointments and telehealth visits through their smartphones and other personal devices—empowering them to take greater ownership of their wellness in coordination with our leading doctors.”

The health system has added additional features to the mHealth app to benefit patients. Patients can schedule appointments with new doctors through the app, access information about different hospitals, and learn about the healthcare services that Mount Sinai Health System offers, the press release noted.

“This application also helps our entire health system bring the many services offered across Mount Sinai into a single platform, giving us the flexibility to support the latest programs and improve overall care,” Myers added.

Patients can upload their COVID-19 vaccination cards on the mHealth app as well, a capability that caters to the current state of the pandemic and the increasing requirement to show proof of vaccination at certain locations.

“Increasingly, our patients are taking charge of their health and wellness outside of our hospitals and doctor’s offices, and they deserve to be able to get information about their own medical records whenever and wherever they want,” Bruce Darrow, MD, senior vice president of information technology and deputy chief information officer of the Mount Sinai Health System, said in the press release.

The mHealth app is available for free in the Google Play and Apple App stores.

Mount Sinai Health System has used mHealth technologies in the past to benefit patients and providers alike.

A couple of months into the pandemic, the health system launched Project Florence, an mHealth resource to help nurses who were treating COVID-19 patients. The platform offered information about COVID-19 treatment and protocols and used an AI-enabled assessment tool to measure the user’s knowledge and recommend content to address any gaps.

Mount Sinai also implemented a telehealth program that used mHealth wearables to improve at-home care management for cancer patients. Nurses monitored patients around the clock through a remote patient monitoring platform to keep track of relevant vitals.