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By 2016, computer labs at the University of Arkansas had become so high maintenance that they took up an inordinate amount of the IT staff's time. It was difficult to repair hardware, update software and protect against malware on about 400 physical desktops in about eight labs. Plus, some applications were only available on certain computers in specific labs, which limited student access. To solve these problems, the university deployed a combination of Dell EMC and VMware products to provide virtual desktops and a revamped infrastructure to support them. "VDI greatly reduces the cost and the need for maintenance … so this frees up the IT resources across campus to do more important things," said Stephen Herzig, director of enterprise systems for the university in Fayetteville, Ark. "And this 'any device, anytime, anywhere' concept that we have frees the student from geography to get the application that they need." The university began the Dell EMC VDI project in December 2016 and, by March 2017, had delivered virtual desktops...