UCaaS and cloud-based UC
Unified communications as a service (UCaaS) is a key technology for today's workforce, from voice over IP (VoIP) to video conferencing. Get advice on how to prepare your organization for a cloud migration, stay on top of the latest UCaaS market trends and achieve deployment success of UCaaS architecture.
Top Stories
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News
03 Oct 2024
Google rebrands contact center tech, adds more AI
Google adds faster, more lightweight generative AI processing as it rechristens CCAI as Customer Engagement Suite. But Google's privacy protocols have been questioned in lawsuits. Continue Reading
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Tip
06 Sep 2024
7 essential steps to create a contact center RFP
Successful contact center RFPs are built on collaboration, vendor research, countless questions and answers, scorecards, shortlists, trial runs, bakeoffs and the final decision. Continue Reading
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Answer
14 Jun 2019
What role does UC mobility play in digital transformation?
Organizations that value employee engagement, innovation and customer experience are more likely to focus on mobile UC as part of their digital transformation road map. Continue Reading
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News
04 Apr 2019
Symphony app brings online meetings to mobile phones
The Symphony app for iOS now supports audio and video meetings. The team collaboration vendor's Android client will get the feature this summer. Continue Reading
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News
20 Mar 2019
Fuze and Samsung partner to bring mobile UCaaS to the frontline
Mobile UCaaS is the focus of Fuze and Samsung's new partnership. The providers are working to expand the use of collaborative communications for remote and customer-facing industries. Continue Reading
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News
13 Nov 2018
Cisco brings BroadSoft cloud PBX to Webex Teams
The integration of the BroadSoft cloud PBX with the messaging and meetings app Webex Teams gives midsize Cisco customers a clearer migration path to a cloud-only UC environment. Continue Reading
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News
09 Aug 2018
Facebook targets WhatsApp business messaging at large enterprises
WhatsApp business messaging is the latest social channel to enter the contact center, coming on the heels of Apple's beta release of the consumer-to-business iOS messaging service Apple Business Chat. Continue Reading
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News
08 Jun 2018
Microsoft Teams mobile app matures, but interoperability lags
Microsoft has been quickly building out the capabilities of the Microsoft Teams mobile app, but businesses could find it clunky to use in conjunction with Skype for Business. Continue Reading
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Tip
24 Apr 2018
Will social messaging apps and Apple Business Chat supplant SMS?
The limitations of SMS are starting to emerge. Meanwhile, social messaging apps and Apple Business Chat offer richer interactions between customers and contact centers. Continue Reading
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Video
09 Apr 2018
New contact center services boost customer engagements
Contextual communications within contact center services can improve customer engagement. New products from Oracle and TTEC aim to ease the exchange between customers and agents. Continue Reading
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Tip
05 Mar 2018
Which business messaging app will prevail in the contact center?
Apple, Facebook and Google are rolling out messaging apps that connect businesses and consumers. As a result, contact centers should consider an omnichannel messaging strategy. Continue Reading
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Tip
14 Feb 2018
The evolution of unified communications technologies
Over the years, unified communications tools have evolved to incorporate different modes of collaboration. Enterprises need to be receptive to this ongoing innovation. Continue Reading
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News
02 Feb 2018
How Apple Business Chat could change contact-center market
The Apple Business Chat release comes as many businesses are rethinking the role of the contact center, which could turn the platform into a market disruptor. Continue Reading
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Answer
11 Jan 2018
How do enterprise collaboration services affect mobile traffic?
The growing use of collaboration apps is putting pressure on the business mobile network. Learn how to support collaboration on both mobile and Wi-Fi networks. Continue Reading
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Tip
08 Aug 2017
Apple Business Chat looks to polish customer messaging
Harvesting the power of the iPhone, Safari web browser and other search assets, Apple is looking to cultivate integrated chat between businesses and customers. Continue Reading
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News
02 Jun 2017
Microsoft makes Skype messaging more competitive
The latest Microsoft Skype messaging features bring needed improvements to the consumer app. But analysts say Skype for Business is unlikely to get the same attention this year. Continue Reading
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Answer
14 May 2015
How challenging is implementing BYOD in a UC environment?
What are some challenges of implementing BYOD in a UC environment? UC expert Jon Arnold explains the three high-level challenges organizations face with BYOD. Continue Reading
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Definition
07 Mar 2008
call admission control (CAC)
Call admission control (CAC) is the practice or process of regulating traffic volume in voice communications, particularly in wireless mobile networks and in VoIP (voice over Internet Protocol, also known as Internet telephony)... (Continued) Continue Reading
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Definition
07 Mar 2008
E911 (Enhanced 911)
In the United States, E911 (Enhanced 91 is support for wireless phone users who dial 911, the standard number for requesting help in an emergency. Continue Reading