Team collaboration software
Team collaboration software provides a persistent, messaging-centric digital workspace, with features including chat, file sharing and video. Keep tabs on the evolution of the team collaboration market and learn how to evaluate the leading team collaboration tools.
Top Stories
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Tip
17 Dec 2024
5 UC and collaboration trends reshaping the market in 2025
Expect GenAI and agentic AI to dominate unified communications and collaboration trends, plus employees and businesses weigh return-to-office edicts and heightened cyberattacks. Continue Reading
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Answer
06 Dec 2024
RCS vs. SMS: What's the difference?
Compared to Short Message Service, Rich Communication Services is a newer form of messaging with advanced features and a better business messaging experience. Continue Reading
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News
08 May 2019
Workplace by Facebook gets user interface overhaul
A planned overhaul of the Workplace by Facebook user interface will streamline notifications and prioritize groups and chats. Continue Reading
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Tip
06 May 2019
8 best practices to create a Microsoft Teams pilot program
Unsure if implementing Microsoft Teams is right for your organization? Learn how a pilot program can help test the platform to determine if it meets user needs. Continue Reading
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News
02 May 2019
Users press for more Slack security, compliance features
Users want more Slack security and compliance controls in the Standard and Plus subscription tiers. Continue Reading
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News
01 May 2019
Unify Square adds Slack, Zoom, FB to IT management software
Unify Square will add support for Slack, Zoom and Workplace by Facebook to its IT management software. The vendor previously worked exclusively with Microsoft apps. Continue Reading
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News
26 Apr 2019
Slack revenues show enterprise growth ahead of public listing
Slack revenue reached $400 million in fiscal 2019, with 575 large businesses contributing 40% of the total. The startup will begin selling stock publicly later this year. Continue Reading
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News
25 Apr 2019
Slack Workflow Builder enables no-code customization
Slack Workflow Builder gives users templates for creating automated messages and forms in Slack. The product launched in beta this week. Continue Reading
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News
25 Apr 2019
Slack-Zoom partnership takes on Cisco, Microsoft
The new Slack-Zoom partnership will focus on advancing Zoom calling and meetings in Slack, potentially making the collaboration app a stronger rival to Cisco and Microsoft. Continue Reading
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News
24 Apr 2019
Slack integration links chats and email
A new Slack integration will give users the ability to receive and reply to Slack chats through email, which remains a cornerstone of enterprise communications. Continue Reading
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Feature
23 Apr 2019
The 3 pillars of successful collaboration in the workplace
To achieve collaboration deployment success, organizations need to look beyond the tools and create a workplace culture centered on collaboration. Continue Reading
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Answer
10 Apr 2019
How is team collaboration changing enterprise social tools?
Enterprises are favoring team collaboration platforms over stand-alone social tools, pushing vendors to keep up with more comprehensive collaboration platforms, like Slack. Continue Reading
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News
03 Apr 2019
Amazon Alexa for Business adds skill blueprints
Amazon Alexa for Business now provides companies with templates for programming custom voice commands. Continue Reading
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Tip
28 Mar 2019
Business collaboration strategies differ between IT and LOBs
IT and lines of business have different requirements for collaboration technology. Learn why conflicting priorities can lead to unsanctioned app deployments. Continue Reading
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News
27 Mar 2019
Cisco's collaboration unit mum on Webex Teams adoption
Cisco's collaboration unit has declined to provide statistics on the use of Webex Teams, even as rivals Slack and Microsoft Teams have attempted to demonstrate momentum for their apps. Continue Reading
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Feature
22 Mar 2019
Achieve UC success with strong user adoption strategies
Unified communications is not just about the technology; it's about the people, too. IT leaders at Enterprise Connect share their tips on how to support end-user adoption. Continue Reading
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News
21 Mar 2019
Microsoft to support cloud meetings with on-prem Skype for Business
Microsoft bows to customer demand to keep on-premises Skype for Business for calling and messaging, while using Teams only for cloud meetings. Continue Reading
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Feature
15 Mar 2019
Vendors showcase latest UC offerings at Enterprise Connect 2019
The Enterprise Connect 2019 expo floor will feature more than 140 vendors with their latest offerings in the UC space, including team collaboration tools and digital whiteboard technology. Continue Reading
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News
08 Mar 2019
Cisco Webex to support wireless screen sharing outside meetings
Cisco Webex will support wireless screen sharing outside of online meetings beginning next month, a feature sought after by customers. Continue Reading
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News
06 Mar 2019
After delay, Microsoft to nix Skype Meetings App for Mac
Microsoft plans to eliminate the Skype Meetings App for Mac next month, despite complaints from users that the move will make it harder to join meetings as a guest. Continue Reading
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Answer
04 Mar 2019
How does management of collaboration apps and UC platforms differ?
As unified communications and collaboration move to the cloud, the management requirements for platforms and apps diverge. Learn where IT should re-evaluate its management priorities. Continue Reading
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News
28 Feb 2019
LogMeIn products Jive and GoToMeeting to be unified
The LogMeIn products Jive and GoToMeeting will be combined under a new brand, an integration that analysts say is necessary for the vendor to remain competitive. Continue Reading
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Feature
20 Feb 2019
How to deploy team collaboration platforms successfully
How an organization deploys team collaboration tools depends on its overall UC strategy and end-user needs. Discover the deployment options available and how to ensure adoption. Continue Reading
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News
19 Feb 2019
Connectivity issue downs Microsoft Teams app for hours
Many users of the Microsoft Teams app were unable to connect to the service through the web and desktop clients for several hours Monday. Continue Reading
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News
13 Feb 2019
Block Kit developer tool could improve Slack integrations
A new framework for building third-party apps for Slack could help developers design simpler, more interactive Slack integrations. Continue Reading
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News
30 Jan 2019
Number of daily Slack users surpasses 10 million
The number of daily active Slack users surpassed 10 million this month. More than 85,000 organizations now pay to use the messaging app. Continue Reading
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News
24 Jan 2019
Slack integration signals shift in Avaya collaboration strategy
In launching a Slack integration this week, Avaya signaled that it would open its ecosystem to the collaboration apps of other vendors. Continue Reading
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News
11 Jan 2019
G Suite for business faces uphill battle against Office 365
Google continues to invest heavily in G Suite for business, adding new features, but the collaboration platform struggles to keep pace with Microsoft Office 365. Continue Reading
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News
08 Jan 2019
Cisco adds Webex Teams integrations for OneDrive, SharePoint
New Webex Teams integrations with Microsoft's OneDrive and SharePoint are the latest in a series that link the Cisco collaboration suite with Office 365 productivity tools. Continue Reading
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News
03 Jan 2019
Ex-Cisco exec Jonathan Rosenberg named CTO of Five9
Jonathan Rosenberg is now CTO and head of AI for the cloud contact center vendor Five9. Rosenberg was previously a top executive in Cisco's collaboration division. Continue Reading
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Feature
31 Dec 2018
8x8 X Series platform wins Network Innovation Award
The 8x8 X Series combines unified communications and contact center technologies into a single cloud-based platform. Continue Reading
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News
20 Dec 2018
Cisco collaboration group loses another top executive
Tom Puorro left the Cisco collaboration group this week to become an executive vice president at Plantronics. He is the latest in a series of top executives to leave the unit in recent months. Continue Reading
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Feature
18 Dec 2018
Team communication apps see surge in enterprise adoption
The adoption of team communication apps is on the rise, as enterprises focus on improving workflow and efficiency through contextualized communication. Continue Reading
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News
04 Dec 2018
Cisco brings Webex Teams messaging to Jabber client
Cisco is bringing Webex Teams messaging, file sharing, presence and search features to the Jabber client as part of a broader effort to streamline its UC apps. Continue Reading
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Answer
03 Dec 2018
Should team collaboration apps be stand-alone or integrated?
Team collaboration can be deployed as part of an integrated offering or as a separate app. Our expert explains why IT may not have much control over collaborative environment decisions. Continue Reading
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News
30 Nov 2018
Tango Networks acquisition expands enterprise mobility services
In UC news, Tango Networks acquires Simetric Telecom to expand mobile telephony, Speechmatics and Clique partner for transcription service and Jabra intros wireless enterprise earbuds. Continue Reading
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News
28 Nov 2018
Microsoft Teams app adds controls for IT admins
Microsoft has released a set of APIs for automating the creation and archiving of teams within the Microsoft Teams app. Continue Reading
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Blog Post
19 Nov 2018
4 UCaaS market trends driving vendor offerings
The features users are looking for in UCaaS platforms are ever-evolving. Vendors are focusing on adding and improving features based on market demand and trying to keep up with alternative UC ... Continue Reading
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News
16 Nov 2018
New RingCentral platform, UC mobile app and AI partnerships
RingCentral introduced a new customer engagement platform, mobile app and AI voice analytics. Learn how the new offerings improve the user experience. Continue Reading
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News
15 Nov 2018
Cisco folds BroadSoft UC-One into Webex cloud
Cisco is looking to streamline its portfolio of UC apps, starting with the merger of BroadSoft UC-One and Webex Teams in the Cisco Webex cloud. Continue Reading
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News
07 Nov 2018
Microsoft fixes flaws in Skype Meetings App
Microsoft announced upgrades to the Skype Meetings App to ease installation and setup. The vendor plans to eliminate the Mac version of the product in favor of the desktop app. Continue Reading
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News
02 Nov 2018
Amazon opens Alexa for Business to third-party devices
Amazon's AI voice assistant platform for enterprises, Alexa for Business, is now compatible with third-party devices from vendors including Polycom. Continue Reading
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News
26 Oct 2018
Microsoft releases Skype for Business 2019 server
The Skype for Business 2019 server includes several new hybrid cloud features and simplifies the migration path from the on-premises product to cloud-based Microsoft Teams. Continue Reading
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News
22 Oct 2018
NEC launches InfinityBoard collaboration hardware for meeting rooms
In UC news, NEC Display introduces new meeting room hardware, MTD uses NewVoiceMedia to improve its contact center, and Fuze announces new mobile upgrades and analytics tools. Continue Reading
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Guide
22 Oct 2018
Reaping the business benefits of collaboration tools
Does your strategy for collaboration tools encompass cost, meeting requirements and make the best use of available hardware and software? Continue Reading
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News
19 Oct 2018
Interoperability could help 8x8 Team Messaging stand out
8x8 has added a team messaging app to its cloud-based unified communications and contact center suites, joining a growing list of vendors in a market kick-started by Slack. Continue Reading
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Blog Post
15 Oct 2018
Would businesses embrace Google+ as a corporate social network?
Google plans to shut down its consumer-oriented Google+ social networking service and focus on a corporate social network for enterprise customers. The tech giant made the announcement last week ... Continue Reading
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News
12 Oct 2018
Workplace by Facebook app adds multicompany chat
Businesses can now use the Workplace by Facebook app to instant message and video conference with partners and customers. Continue Reading
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News
05 Oct 2018
Symphony messaging app gets DLP, Microsoft integration
The Symphony messaging app now has native data loss prevention and integrates with Microsoft Office. The startup is looking to expand beyond its base in the financial sector. Continue Reading
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News
28 Sep 2018
Microsoft and Cisco diverge on UC interop amid customer complaints
Despite sharing many of the same customers, Microsoft and Cisco are unlikely to cooperate on interoperability between the latter's collaboration apps and Microsoft's Office 365. Continue Reading
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News
28 Sep 2018
Slack acquires Astro for email AI interoperability
In UC news, Slack acquires AI-powered email platform Astro, while CounterPath launches a team collaboration platform for SMBs. Continue Reading
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News
28 Sep 2018
Microsoft Teams migration supported by partner services
Unify Square and AudioCodes introduce call quality monitoring for Microsoft Teams, while Crestron and Yealink launch audio and video devices for Teams meetings. Continue Reading
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News
26 Sep 2018
Microsoft blocks cloud Skype sign-ups for small businesses
Microsoft will soon block new small-business sign-ups for cloud Skype for Business, as the vendor is getting more aggressive in its campaign to transition customers to Microsoft Teams. Continue Reading
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News
25 Sep 2018
Microsoft readies hybrid Skype for Business to ease Teams migration
Microsoft is working on a hybrid Skype for Business that would provide a stepping stone toward using the IP communications software on the Microsoft Azure cloud. Continue Reading
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News
24 Sep 2018
Microsoft Teams app takes aim at vertical markets
Microsoft is adding secure messaging tools for healthcare workers and a schedule management system to the Microsoft Teams app, which is now used by 329,000 organizations worldwide. Continue Reading
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News
20 Sep 2018
Cisco Webex Edge connects data centers to the cloud
Cisco Webex Edge could help large companies reduce PSTN costs, while also improving audio and video connectivity through Webex. Continue Reading
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News
12 Sep 2018
Slack encryption will soon include enterprise key management
In a bid to close deals with more large organizations, Slack will soon give customers greater control over the encryption of their data with a new enterprise key management feature. Continue Reading
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Opinion
29 Aug 2018
With cloud-based contact centers, one size does not fit all
Contact center cloud services are a fast-growing part of the SaaS market, a trend Mitel is responding to with its MiCloud Engage product that fills a gap in the company's portfolio. Continue Reading
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News
22 Aug 2018
Cisco wants to help developers build Webex integrations
Cisco has revamped the Cisco DevNet page for Webex Meetings. The development of additional Webex integrations should make the platform more attractive to businesses. Continue Reading
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News
15 Aug 2018
Microsoft Skype for Business update fixes Mac bugs
Microsoft has released a semi-annual Skype for Business update for on-premises users that includes several bug fixes and feature enhancements for the platform's Mac client. Continue Reading
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News
14 Aug 2018
SAP Concur creates Slack bot for booking flights
SAP Concur has created a Slack bot for booking travel and reporting expenses, as Slack doubles down on an approach to team collaboration centered on third-party integrations. Continue Reading
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News
03 Aug 2018
Cisco and Google deepen collaboration partnership
Cisco and Google have committed to creating seamless integrations between Webex and the productivity apps in G Suite, which should help both vendors compete against Microsoft. Continue Reading
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News
27 Jul 2018
Atlassian-Slack deal marks end of HipChat, Stride
Slack, which is facing more aggressive competition from Microsoft, bought Atlassian HipChat and Stride. The Atlassian-Slack deal marks the start of a strategic partnership. Continue Reading
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News
27 Jul 2018
Skype for Business 2019 nudges users to cloud
Skype for Business 2019, released in preview this week, will extend support for on-premises unified communications deployments through at least 2023. Continue Reading
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News
19 Jul 2018
Missions acquisition will simplify Slack integrations
Slack's acquisition of Missions will help users without coding knowledge take full advantage of its platform by making it easier to build custom Slack integrations and workflows. Continue Reading
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News
13 Jul 2018
Microsoft Teams free version takes on Slack, Cisco Webex
The new Microsoft Teams free version takes advantage of Microsoft's online Office suite to lure customers that might be considering competing products from Cisco and Slack. Continue Reading
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News
13 Jul 2018
Team collaboration secondary in Workplace by Facebook app
Organizations are deploying the Workplace by Facebook app to build community among large and geographically diverse workforces. In that sense, the platform is more like an intranet than a team collaboration platform. Continue Reading
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News
29 Jun 2018
Slack outages raise reliability concerns
Slack outages are becoming frequent enough to make some analysts wonder whether companies would trust the collaboration startup for business-critical communications. Continue Reading
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Answer
28 Jun 2018
How do you train an AI service for collaboration?
Organizations looking to improve communication efficiency can train AI to automate collaboration workflows, launch meetings and transcribe conversations. Continue Reading
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News
15 Jun 2018
Microsoft Teams e-discovery enabled for hybrid clouds
Microsoft is giving businesses with on-premises Exchange servers a new tool for Microsoft Teams e-discovery, as the vendor seeks to help large enterprises transition to the cloud. Continue Reading
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News
13 Jun 2018
Google Hangouts Meet adds interoperability with competitors
Interoperability with Skype for Business and video conferencing systems from Cisco and Polycom should help Google Hangouts Meet gain more traction among enterprise buyers. Continue Reading
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News
07 Jun 2018
Avaya Equinox gets online UC and team collaboration for SMBs
Avaya has refreshed Avaya Equinox with online team collaboration and has integrated the software into IP Office. The changes are part of Avaya's strategy to attract more SMBs. Continue Reading
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Tip
01 Jun 2018
Benefits of artificial intelligence in communication
Enterprises that want to enhance their UC strategies can see several benefits of artificial intelligence in communication, collaboration, information access and UC endpoint control. Continue Reading
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News
22 May 2018
Slack app integrations are made a two-way street
Slack has designed a shortcut to convert Slack messages into content within business tools like Zendesk and Jira. The company said more than 90% of paid teams are using Slack app integrations. Continue Reading
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Tip
14 May 2018
Use cases for IoT and UC integration starting to emerge
The convergence of IoT and UC technologies seems to be emerging. IoT tools, for example, could track the use of meeting rooms and interact with collaboration apps. Continue Reading
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News
10 May 2018
Microsoft Teams app expands developer toolbox
Microsoft is giving businesses new tools for building custom integrations within the Microsoft Teams app. The vendor is also enhancing native ties between Teams and Office 365. Continue Reading
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News
09 May 2018
Number of Slack users soars, but Enterprise Grid adoption unclear
More than 8 million people use Slack every day, and 3 million people are paid subscribers. The startup now has paid Slack users in two-thirds of the Fortune 100. Continue Reading
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News
02 May 2018
Workplace by Facebook integrations broaden app's appeal
Facebook added dozens of business tools to a newly created app directory in its platform for businesses. The Workplace by Facebook integrations should broaden the product's appeal. Continue Reading
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News
18 Apr 2018
Cisco Webex Teams to replace Spark platform
Cisco plans to combine Spark and Webex to provide a single platform for team collaboration and web conferencing. Cisco Webex Teams and Webex Meetings will rely on the same cloud infrastructure and user interface for online meetings. Continue Reading
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News
13 Apr 2018
Cisco eyes blockchain messaging for better security
The decentralized data storage method of blockchain could make enterprise group messaging more secure. Cisco is among the vendors investigating the promise of blockchain messaging. Continue Reading
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News
12 Apr 2018
Slack Enterprise Grid adds security, compliance tools
More than 150 large companies are already using Slack Enterprise Grid. The vendor views scalability and security as key to winning more customers for its premium product. Continue Reading
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News
11 Apr 2018
Microsoft Teams roadmap includes tighter Skype integration
Microsoft has tightened interoperability between Skype for Business and Teams. So far, the vendor has largely kept pace with its Microsoft Teams roadmap for 2018. Continue Reading
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News
05 Apr 2018
Apple Business Chat taps consumer comfort zone
Apple is partnering with a handful of large businesses for the beta release of Apple Business Chat. The messaging service should help Apple compete with Facebook and Google in the enterprise market. Continue Reading
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News
04 Apr 2018
Cisco Jabber client gets multiline calling, bot developer kit
The latest version of the Cisco Jabber client supports multiline calling and includes developer tools for building bots. The upgrades demonstrate the vendor's continued commitment to its on-premises UC product. Continue Reading
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Feature
27 Mar 2018
How to navigate a Microsoft Teams migration from Skype for Business
A Microsoft Teams deployment seems inevitable for Skype for Business users. Learn how to prepare your organization, whether you're in the cloud or on premises. Continue Reading
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News
27 Mar 2018
Team collaboration app Atlassian Stride adds 20 integrations
Team collaboration app Atlassian Stride announced 20 new third-party integrations. The vendor is urging HipChat users to switch to Stride, as it concludes an early access program. Continue Reading
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News
23 Mar 2018
Slack still seen as leader in team communication apps market
Facing growing pressure from Microsoft and Cisco, Slack is expected to remain competitive in the team communication apps market because of its loyal customers and strong reputation. Continue Reading
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Opinion
22 Mar 2018
New UC products highlight unified communications market trends
ZK Research focuses on eight UC products that emphasize strategic business value in light of unified communications market trends. Continue Reading
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News
15 Mar 2018
AWS attacks rivals with Amazon Chime pricing
Amazon Web Services is switching Amazon Chime pricing to a usage model to lure businesses away from rivals Slack, Microsoft Teams and Cisco Spark. The new pricing starts in April. Continue Reading
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News
14 Mar 2018
Ready for artificial intelligence in speech recognition?
Artificial intelligence in speech recognition is transforming the technology, but are enterprises ready to employ these new tools within their operations? Continue Reading
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News
14 Mar 2018
Avaya Mobile Experience could lower contact center costs
The new Avaya Mobile Experience helps contact centers manage incoming calls from mobile phones. Analysts said the latest service could help reduce costs. Continue Reading
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News
14 Mar 2018
Users share team collaboration software strategies
Many companies are pursuing a team collaboration software strategy to consolidate messaging on one platform to streamline IT and end user communications. Continue Reading
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News
13 Mar 2018
Cisco-BroadSoft cloud PBX to bring telephony to Spark
Cisco plans to use the BroadSoft cloud PBX to open Spark to the public telephone network. The PBX came with the Cisco-BroadSoft acquisition completed last month. Continue Reading
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News
12 Mar 2018
New Microsoft Teams features include Cortana integration
The latest Microsoft Teams features include foreign language translation of messages, recording of meetings and integration with the Cortana voice assistant. Continue Reading
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News
09 Mar 2018
Enterprise Connect 2018 to showcase latest UC innovations
The latest UC products will be on display at this year's Enterprise Connect, including mobile unified communications platforms and team collaboration workspaces. Continue Reading
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News
09 Mar 2018
RingCentral Meetings offered as stand-alone web conferencing platform
RingCentral has expanded its cloud portfolio with the release of RingCentral Meetings, a stand-alone web conferencing platform. Other recent product upgrades should make it a stronger player in the contact center market. Continue Reading
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News
07 Mar 2018
Microsoft Teams guest access made universal
Microsoft is chasing competitors Slack and Cisco Spark with the expansion of Microsoft Teams guest access. More enterprises are using team chat apps to collaborate with external partners. Continue Reading
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News
07 Mar 2018
New vendors, trends crash Enterprise Connect 2018 party
Slack and Facebook are making their first appearances at the unified communications conference. Plus, contact center technologies could take center stage at the show. Continue Reading
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News
02 Mar 2018
Google Hangouts Chat team collaboration app released
Google is continuing to aggressively target the enterprise market with its release of Hangouts Chat. The team collaboration app will compete with Slack, Microsoft Teams and Cisco Spark. Continue Reading
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News
01 Mar 2018
Avaya Zang upgrades workflow, IoT tools
Avaya Zang has upgraded its CPaaS platform with new workflow and IoT tools. The vendor is also making it easier to integrate Zang apps with Avaya UC hardware. Continue Reading
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News
23 Feb 2018
Orion Labs releases push-to-talk app for enterprises
Orion Labs has made its push-to-talk app generally available to enterprises. The voice-powered platform offers benefits beyond the mimicking of walkie-talkies. Continue Reading
