Team collaboration software
Team collaboration software provides a persistent, messaging-centric digital workspace, with features including chat, file sharing and video. Keep tabs on the evolution of the team collaboration market and learn how to evaluate the leading team collaboration tools.
Top Stories
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Tip
17 Dec 2024
5 UC and collaboration trends reshaping the market in 2025
Expect GenAI and agentic AI to dominate unified communications and collaboration trends, plus employees and businesses weigh return-to-office edicts and heightened cyberattacks. Continue Reading
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Answer
06 Dec 2024
RCS vs. SMS: What's the difference?
Compared to Short Message Service, Rich Communication Services is a newer form of messaging with advanced features and a better business messaging experience. Continue Reading
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Feature
30 Sep 2020
Microsoft Teams updates address employee engagement
In this roundup of UC blogs, analysts discuss Microsoft Teams updates, CPaaS announcements from Microsoft Ignite and Verizon's portfolio strategy for BlueJeans. Continue Reading
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News
25 Sep 2020
Zoom addresses accessibility for deaf and hard of hearing
Zoom has added accessibility features that will let users with hearing loss rearrange windows to see a sign language interpreter better while viewing presentations. Continue Reading
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News
24 Sep 2020
Microsoft unveils Teams breakout rooms and more at Ignite
The long-awaited breakout rooms for Microsoft Teams were introduced at Ignite, along with support for more meeting participants and better ways to conduct presentations. Continue Reading
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Answer
24 Sep 2020
What's the difference between social media and social networking?
Social media and social networking appear to be interchangeable terms, but they serve different use cases. Learn the difference between social media and social networking. Continue Reading
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News
11 Sep 2020
Zoom launches two-factor authentication
Video conferencing company Zoom has introduced two-factor authentication, a feature already available in competing products from Cisco and Microsoft. Continue Reading
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News
10 Sep 2020
Slack leans on Connect for future growth
Slack executives tout Slack Connect as a source of additional revenue over the next four months. The collaboration company reported this week slowing revenue growth. Continue Reading
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News
02 Sep 2020
Users demand threaded replies to Microsoft Teams messages
Microsoft users have taken to a forum to demand threaded replies to Teams messages. The feature for organizing group conversations is already possible on Slack and Webex Teams. Continue Reading
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News
13 Aug 2020
Alcatel-Lucent Enterprise embraces RingCentral UCaaS
The RingCentral partnership means Alcatel-Lucent Enterprise's on-premises customers can stay with the vendor and get better cloud-based communications than ALE currently provides. Continue Reading
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News
30 Jul 2020
Yammer redesign includes tighter Microsoft Teams integration
The Yammer redesign underscores Microsoft's renewed commitment to the social networking app after years of speculation that it would discontinue the product and focus on Teams. Continue Reading
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Tip
29 Jul 2020
Learn the top 8 most useful Microsoft Teams tips and tricks
Enhance employee collaboration and workflow with these eight Microsoft Teams tips and tricks, including productivity-boosting app integrations and guest access for external users. Continue Reading
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News
23 Jul 2020
G Suite users glad to finally get unified collaboration interface
Google has added team project channels and video conferencing to the G Suite app Gmail. The move provides G Suite with its first unified interface for collaboration. Continue Reading
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News
17 Jul 2020
Microsoft Teams users seek better channel management tools
Microsoft has kept two highly demanded channel management features for Microsoft Teams on the backlog since 2018. Continue Reading
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News
10 Jul 2020
Slack acquires directory startup Rimeto to create social network
Slack acquired business directory software maker Rimeto in a bid to promote more social connections on its platform. Continue Reading
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News
26 Jun 2020
Slack expands shared channels, but limits remain
Slack now lets as many as 20 organizations communicate in a shared channel. But users will have to wait for other enhancements to the external collaboration feature. Continue Reading
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News
19 Jun 2020
Microsoft Teams, consumer Skype interoperability now available
Users of Microsoft Teams and consumer Skype can now message and call one another -- with some limitations. Continue Reading
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News
12 Jun 2020
Google Chat launches as option in Gmail, replacing Hangouts
Google is close to replacing Hangouts with the newer messaging service Chat after integrating the product with Gmail. Continue Reading
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Feature
12 Jun 2020
Microsoft Teams meetings tutorial offers best practices
In this Microsoft Teams meetings tutorial, learn the features and functionalities of virtual meetings and live events, from customizing meeting requests to sharing content. Continue Reading
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Feature
12 Jun 2020
Making the most of meetings in Microsoft Teams
Meetings in Microsoft Teams are vital to support remote collaboration. Learn what role Teams meetings should play in your organization and where the platform must improve. Continue Reading
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News
11 Jun 2020
Users eager for Slack to improve video calling
Slack users were glad to hear the team collaboration vendor was partnering with Amazon to improve audio and video calling. Continue Reading
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News
05 Jun 2020
Users waiting for Cisco to expand Webex waiting rooms
Users are pushing Cisco to catch up to Zoom on features. The latest example: Webex's lack of support for waiting rooms in scheduled meetings. Continue Reading
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News
21 May 2020
Pandemic could accelerate convergence of audio, video calling
In the future, businesses may invest less in traditional telephony and look to buy audio and video services from the same vendor. Continue Reading
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News
15 May 2020
At long last, Microsoft Teams to get multiwindow support
Microsoft Teams is finally getting multiwindow support to help with multitasking. Continue Reading
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Tip
07 May 2020
Enterprise collaboration market upended as remote work surges
The enterprise collaboration market is facing significant change as employees work from home. Find out what companies need to do to help their workers thrive in this new environment. Continue Reading
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News
30 Apr 2020
Users demand improvements to Microsoft Teams calendar
Users must sometimes toggle between Microsoft Teams and Outlook to get work done because of features missing from the calendar in Teams. Continue Reading
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Feature
29 Apr 2020
Team collaboration tools ease remote work management
As employees continue to work from home, team collaboration apps can provide organizations with the tools they need to support remote work management and engagement. Continue Reading
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News
23 Apr 2020
Demand grows for using multiple accounts in Microsoft Teams
The inability to log in to multiple accounts on desktop in Microsoft Teams is increasingly annoying users. The vendor has not said when the feature will launch. Continue Reading
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Feature
21 Apr 2020
Managing multiple collaboration tools in the workplace
Nearly half of organizations have at least two collaboration tools in the workplace. Learn how IT should approach supporting and securing multiple apps. Continue Reading
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Answer
30 Mar 2020
What collaboration metrics determine an app's business value?
Collaboration tools offer organizations benefits, including increased productivity. Learn which collaboration metrics can provide insight into the business value of these tools. Continue Reading
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Tip
27 Mar 2020
5 key Microsoft Teams capabilities to support remote work
Organizations looking to support remote employee productivity can take advantage of five Microsoft Teams capabilities that enhance remote collaboration and keep company data secure. Continue Reading
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News
19 Mar 2020
Slack redesigns app as Microsoft Teams hits 44 million users
Slack introduced several features that make its app look more like Microsoft Teams, which now has 44 million daily active users. Continue Reading
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News
16 Mar 2020
Coronavirus: Microsoft Teams outage disrupts remote working
A Microsoft Teams outage on Monday disrupted the workday of many users working from home around the world in efforts to avoid spreading the new coronavirus to co-workers. Continue Reading
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News
13 Mar 2020
Coronavirus tests scalability of cloud collaboration services
A spike in remote work due to the new coronavirus is testing the scalability of collaboration services like Zoom and Cisco Webex. Even small service disruptions could significantly impede productivity. Continue Reading
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News
28 Feb 2020
Cloud UC vendors rush to build Microsoft Teams integrations
Cisco, RingCentral and Fuze this month released or improved Microsoft Teams integrations. Continue Reading
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News
21 Feb 2020
Users push for Outlook tab in Microsoft Teams
A request from users for an Outlook tab in Microsoft Teams has been 'under review' since early 2018. Continue Reading
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News
19 Feb 2020
Limitations of Microsoft Teams private channels rankle users
After waiting for Microsoft Teams private channels to launch for years, customers are now grappling with the limitations of the new feature. Continue Reading
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Feature
17 Feb 2020
Cisco collaboration products unify UC, admin and productivity tools
In this roundup of UC blogs, analysts discuss the evolution of Cisco collaboration products, voice recognition in collaboration workflows and how AI benefits productivity suites. Continue Reading
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News
13 Feb 2020
External collaboration in Webex Teams limited by new security control
Cisco is attempting to improve security for external collaboration in Webex Teams with a new feature for IT admins. Continue Reading
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News
06 Feb 2020
Avaya revamps team collaboration app Avaya Spaces
Avaya is offering the messaging and meetings app Avaya Spaces for no additional charge to customers enrolled in its subscription licensing program. Continue Reading
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News
03 Feb 2020
Microsoft Teams outage sparks user anger, needling
Microsoft Teams users took to Twitter to express frustration and sarcasm over a two-hour outage caused by an expired authentication certificate. Continue Reading
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Feature
03 Feb 2020
Managing external collaboration from start to finish
External collaboration is difficult to manage at every step. This FAQ explains how to prepare, manage and complete collaboration initiatives with external partners. Continue Reading
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News
31 Jan 2020
Report: Nearly one-third of Office 365 customers also use G Suite
The number of Office 365 customers also using G Suite has risen in recent years, according to a report by single sign-on vendor Okta. Continue Reading
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News
29 Jan 2020
Cisco to release add-on for Webex meeting transcription
A new transcription service from Cisco will help users take notes during Webex meetings. Continue Reading
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News
24 Jan 2020
Microsoft faces hurdles in selling Teams to first-line workers
Microsoft is a long way from convincing businesses with first-line workforces to buy the collaboration app Microsoft Teams, analysts said. Continue Reading
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News
15 Jan 2020
Launch of Microsoft Teams, consumer Skype integration set for Q1
Integration between Microsoft Teams and consumer Skype is now scheduled to launch sometime in the first quarter. Previously, the vendor said it would go live this month. Continue Reading
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News
10 Jan 2020
Microsoft Teams to add smartphone walkie-talkie feature
Microsoft Teams is getting a smartphone walkie-talkie app. The feature is expected to launch in private preview by mid-2020. Continue Reading
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News
23 Dec 2019
Office 365 vs. G Suite: Google embraces UC to rival Microsoft
It's a battle that's been playing out for years: Office 365 vs. G Suite. In 2020, Google will enhance its UC offerings as it continues to chase Microsoft. Continue Reading
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News
19 Dec 2019
Microsoft Teams, consumer Skype interoperability launches in January
The upcoming integration between Microsoft Teams and consumer Skype will let users of each app message and call one another. Continue Reading
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Guide
18 Dec 2019
How best to put collaboration tools to work for your team
With advanced technology constantly altering the collaboration landscape, it's essential to stay up on what tools are available and how to get the best performance from them. Continue Reading
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News
12 Dec 2019
Microsoft Teams for Linux launches in public preview
The release of Microsoft Teams for Linux is welcome news to software engineers, who have been pressuring Microsoft to support the open source operating system for years. Continue Reading
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News
12 Dec 2019
Microsoft offers few upgrades for Skype server in 2019
Microsoft has eschewed investments in Skype server in the hopes of convincing more customers to adopt cloud-based Microsoft Teams. Continue Reading
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News
06 Dec 2019
Zoom Chat update takes vendor further beyond video
The latest enhancements to Zoom Chat come as the video conferencing vendor pushes more aggressively into the cloud calling market. Continue Reading
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Answer
03 Dec 2019
How can organizations support UC for frontline employees?
Several challenges can make it difficult to connect frontline employees to communication and collaboration tools. Learn what approaches can improve support for frontline workers. Continue Reading
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Feature
22 Nov 2019
How speech recognition can augment UC workflows
Speech technology applications can provide new enhancements for collaboration and productivity, from real-time meeting transcriptions to personal virtual assistants. Continue Reading
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News
20 Nov 2019
Microsoft Teams reaches 20 million users, threatening Slack
Microsoft Teams has pulled well ahead of Slack with 20 million daily active users. Adoption of Teams will likely continue among the 200 million workers using Office 365. Continue Reading
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News
13 Nov 2019
Slack services partners to help vendor target enterprises
Slack services partners will help the vendor's largest customers build integrations, train employees and develop migration strategies. Continue Reading
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News
07 Nov 2019
Cisco enhances Webex Teams meetings, expands PBX support
Cisco has brought the full feature set of Webex Meetings into Webex Teams. The vendor is also releasing new collaboration devices, including a desk monitor. Continue Reading
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News
06 Nov 2019
Microsoft Teams adds private channels, room appliances
After the vendor unexpectedly delayed their launch in September, Microsoft Teams private channels are now rolling out to all customers. Continue Reading
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News
24 Oct 2019
Google hires former Microsoft Office exec to run G Suite
Google has hired Javier Soltero, a former corporate vice president in charge of Outlook, Office and Cortana at Microsoft, to run G Suite. Continue Reading
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Feature
23 Oct 2019
Workplace by Facebook app finds its enterprise footing
The Workplace by Facebook app is starting to make serious inroads in the enterprise as large organizations look to unify disparate workers and enhance employee communication. Continue Reading
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Feature
23 Oct 2019
Team collaboration platform benefits and challenges
Productivity can improve when organizations adopt team collaboration platforms. Learn the benefits and challenges of adopting a team collaboration platform. Continue Reading
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News
23 Oct 2019
Developers get new tools to improve Slack integrations
Developers are getting new tools for building Slack integrations that are easy to access and use. Continue Reading
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News
09 Oct 2019
Workplace by Facebook enhances video calling, hits 3M paid users
Facebook will soon integrate Workplace by FB with its Portal video calling devices. Continue Reading
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News
26 Sep 2019
New bundle pairs Cisco security products with Webex Teams
Businesses now have the option of purchasing a bundle of Cisco security products to prevent data loss and block viruses while using the messaging app Webex Teams. Continue Reading
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Guide
26 Sep 2019
How unified communications is getting down to business
This guide will get you up to date on what's happening in the world of UC, including how UC employs AI now, and what's new with UC tools for business messaging and contact centers. Continue Reading
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Feature
25 Sep 2019
Enhancing business processes with intelligent virtual assistants
In this roundup of UC blogs, analysts discuss the rise of intelligent virtual assistants, Zoom's foray into WebRTC technology and the pitfalls of using vendor-provided RFPs. Continue Reading
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News
20 Sep 2019
Cisco brings Webex Teams messaging to UC-One SaaS
Cisco has integrated UC-One SaaS with the cloud messaging engine of Webex Teams. The vendor has also brought Webex Calling to its cloud contact center offering. Continue Reading
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News
18 Sep 2019
Launch of private channels in Microsoft Teams delayed
Microsoft Teams users will have to wait a bit longer for access to private channels. The vendor now says the long-awaited feature won't launch for all customers until early November. Continue Reading
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Feature
11 Sep 2019
Understanding the components of team collaboration tools
Refresh your knowledge of which team collaboration components are essential to team workflows and what IT leaders should keep top of mind to prevent potential problems. Continue Reading
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News
11 Sep 2019
New integration brings Fuze meetings to Slack app
Users will be able to join Fuze meetings by clicking on the phone icon in Slack. It is Slack's latest integration with a voice and video meetings provider. Continue Reading
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News
05 Sep 2019
Slack waters down cloud SLA after $8.2 million payout
Slack issued $8.2 million in credits after failing to keep its team messaging app online as often as promised. The vendor changed its cloud SLA to avoid big payouts in the future. Continue Reading
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Feature
04 Sep 2019
How to assess team collaboration platforms pre- and post-deployment
Testing predeployment and monitoring post-deployment are two factors that influence collaboration success. Learn how to prepare for and monitor team collaboration platforms. Continue Reading
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News
03 Sep 2019
Slack-Zoom partnership could include joint pricing
Slack and Zoom may eventually bundle their products to provide discounts to customers considering or already using all-in-one suites such as Office 365, analysts predict. Continue Reading
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News
29 Aug 2019
Google delays Hangouts Chat migration until mid-2020
Google won't force businesses to use Hangouts Chat until June 2020 at the earliest. The delay comes after many customers complained the previous timeline was too hasty. Continue Reading
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Tip
27 Aug 2019
Webex Teams vs. Microsoft Teams: Choosing the right platform
Find out which collaboration platform is the best fit for your business in the Webex Teams vs. Microsoft Teams showdown. Compare security and collaboration tools, as well as price models. Continue Reading
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News
15 Aug 2019
Report: Slack, Zoom growing among Office 365 customers
A report by the security software vendor Okta found that many businesses subscribed to Office 365 also use Slack and Zoom, despite having access to Microsoft Teams. Continue Reading
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Blog Post
13 Aug 2019
Quantifying success for team collaboration applications
Organizations that deploy team collaboration applications are looking to achieve the greatest ROI possible. The struggle is in determining what metrics to quantify the success and ROI of these ... Continue Reading
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News
09 Aug 2019
Latest Slack security updates widen gap between Grid, Plus plans
Slack released a roadmap for giving IT administrators more data security controls. Almost all of the new features will be available only to Enterprise Grid customers. Continue Reading
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News
02 Aug 2019
Bluescape releases newest version of its mobile app
The newest Bluescape app enables users to give presentations by launching a session from the app onto a larger touchscreen. The app is available for both Android and iOS. Continue Reading
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Answer
01 Aug 2019
Does organization size affect a remote collaboration deployment?
A remote collaboration deployment takes planning. Organizations of all sizes should consider a few guidelines when introducing a new platform. Continue Reading
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News
31 Jul 2019
Microsoft sets end date for Skype for Business Online
Microsoft says it will stop offering Skype for Business Online starting July 31, 2021, making Teams the go-to Office 365 application for online calling and collaboration. Continue Reading
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Feature
31 Jul 2019
Can Google collaboration slow Slack's momentum?
Google got on the collaboration train early, but Slack has proven to be the more popular messaging platform. Will Google's investment in Hangouts Chat slow Slack? Continue Reading
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News
23 Jul 2019
Workplace by Facebook increases monthly prices
Facebook will boost monthly fees for Workplace by Facebook but offer a discount to so-called front-line workers, such as baristas, warehouse workers and hospital staff. Continue Reading
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News
19 Jul 2019
8x8 Inc. acquires Wavecell, expanding reach, CPaaS services
8x8 Inc. acquired Wavecell, which enables it to expand its presence globally and offer new services such as Wavecell's omnichannel CPaaS capabilities. Continue Reading
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News
18 Jul 2019
Slack resets passwords possibly compromised in 2015 hack
Slack has reset passwords for 1% of users after uncovering new information regarding a 2015 hack of its systems. Continue Reading
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News
18 Jul 2019
Private channels slated to launch in Microsoft Teams this fall
Private channels are scheduled to launch in Microsoft Teams this fall. The feature is the most demanded by far on the Teams user feedback website. Continue Reading
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Blog Post
16 Jul 2019
Know the ingredients for team collaboration app success
Team collaboration apps are everywhere, but deploying them isn't an immediate recipe for success for organizations looking to improve workflow collaboration. Attitudes toward the role of team ... Continue Reading
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News
16 Jul 2019
Microsoft Teams gains 13M users with help from Office 365 base
Around 10% of Microsoft's base of Office 365 commercial subscribers have begun regularly using Microsoft Teams, leaving the app with more users than Slack. Continue Reading
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News
10 Jul 2019
Interop planned between Microsoft Teams, consumer Skype
The move to integrate Microsoft Teams and consumer Skype follows three years of sustained user demand for the feature. Continue Reading
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News
03 Jul 2019
Microsoft to push Teams desktop app to existing Office 365 accounts
Microsoft plans to auto-install the Teams desktop app on Windows devices linked to existing Office ProPlus accounts, an escalation of its push for Teams adoption among Office 365 users. Continue Reading
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News
02 Jul 2019
Details on Slack outage scarce
The Slack outage on Friday was the app's fifth significant connectivity incident of 2019. The company is so far declining to go into detail on its cause. Continue Reading
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News
21 Jun 2019
Challenges lie ahead following Slack public offering
Following Slack's public debut, analysts say the company needs to boost enterprise sales and retool third-party integrations to attract users who aren't as tech-savvy. Continue Reading
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News
14 Jun 2019
Cisco's People Insights raises questions about accuracy, privacy
Cisco's People Insights is coming to Webex Teams and Jabber this summer. The vendor's embrace of the product comes as the tech industry is under fire over data privacy. Continue Reading
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News
13 Jun 2019
Intel Unite Cloud brings flexibility to meeting collaboration
Boasting the same capabilities and features as its preceding on-premises software, Intel Unite Cloud Service enables users to deploy Intel Unite software from the cloud. Continue Reading
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News
12 Jun 2019
Cisco unifies Webex calling, messaging and meetings
Cisco is embedding BroadSoft-powered Webex calling into Webex Teams and will let businesses connect on-premises PBXs to the app. Continue Reading
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Tip
12 Jun 2019
A collaboration program is essential for effective teamwork
Learn what steps must be taken in order to create effective enterprise team collaboration in an era when IT no longer controls what applications and platforms workers choose to use. Continue Reading
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News
11 Jun 2019
Cisco Jabber client gets tighter integration with Webex Teams
Cisco has redesigned the Cisco Jabber client to "look and feel like" Webex Teams, the latest step in the company's push to bring together its on-premises and cloud-based UC apps. Continue Reading
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News
07 Jun 2019
Google adds advanced analytics to G Suite Enterprise
Google has released a tool for tracking adoption of G Suite Enterprise. The program also gives businesses insight into use of Microsoft apps. Continue Reading
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News
23 May 2019
Microsoft Outlook mobile app supports native Teams scheduling
Users can now schedule Microsoft Teams meetings through the Outlook mobile app. The feature is advancement toward parity between Teams and Skype for Business. Continue Reading
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Feature
10 May 2019
Slack collaboration helps Ford, Wayfair build employee trust
Executives looking to build employee trust and support collaboration across the organization should embrace Slack team collaboration, according to business leaders. Continue Reading
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News
09 May 2019
New compliance controls added to Microsoft Teams PowerShell
Microsoft Teams PowerShell now gives IT administrators the ability to restrict communications between employees, a significant expansion of the app's tools for regulatory compliance. Continue Reading