Team collaboration software
Team collaboration software provides a persistent, messaging-centric digital workspace, with features including chat, file sharing and video. Keep tabs on the evolution of the team collaboration market and learn how to evaluate the leading team collaboration tools.
Top Stories
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Tip
17 Dec 2024
5 UC and collaboration trends reshaping the market in 2025
Expect GenAI and agentic AI to dominate unified communications and collaboration trends, plus employees and businesses weigh return-to-office edicts and heightened cyberattacks. Continue Reading
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Answer
06 Dec 2024
RCS vs. SMS: What's the difference?
Compared to Short Message Service, Rich Communication Services is a newer form of messaging with advanced features and a better business messaging experience. Continue Reading
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Tip
13 Dec 2021
5 collaboration features to disable for security reasons
Most enterprises lack sufficient collaboration security strategies. Instead, companies are disabling features to improve security. Learn which features are most often disabled and why. Continue Reading
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Tutorial
10 Dec 2021
Microsoft Teams lifecycle management with PowerShell and Graph
A rushed Microsoft Teams deployment could lead to unintended gaps in security and governance. Here's how to use PowerShell and the Microsoft Graph to regain control. Continue Reading
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News
10 Dec 2021
Zoom adds app developer incentives; Teams revamps app store
Microsoft and Zoom compete in winning developers for their respective collaboration platforms. Each company features more than 1,000 apps in its store. Continue Reading
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Tip
07 Dec 2021
Integration strategy key to fuel cross-company collaboration
The need to communicate with external partners has put a new emphasis on cross-company collaboration tools. Explore the best ways to provide everyone with the same capabilities. Continue Reading
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Answer
22 Nov 2021
How can UC tools create a virtual water cooler experience?
Even in a hybrid work environment, the water cooler remains a valuable way for remote employees to communicate and stay engaged -- thanks to UC. Continue Reading
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News
19 Nov 2021
Microsoft Loop adds project management to 365
Loop lets teams track project status while editing documents in a single app. The Microsoft 365 software works with Word, PowerPoint and Excel document snippets. Continue Reading
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News
17 Nov 2021
Slack improves workflow automation for Salesforce, other apps
Slack has retooled its Workflow Builder, intending to make automating work with Salesforce and third-party apps as easy as building a Lego set. Workers can use the tool next year. Continue Reading
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News
11 Nov 2021
Microsoft, Meta integrate Teams with Workplace
Using the Microsoft Teams collaboration platform, corporate employees can access news feeds and other content from Meta's Workplace social network for business. Continue Reading
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Answer
01 Nov 2021
How can AI improve remote work communications?
Learn three AI remote work use cases that can address the communications challenges of remote work and improve productivity and collaboration. Continue Reading
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Feature
01 Nov 2021
Vantage DX brings digital experience monitoring to Teams
Martello Technologies' Vantage DX platform has won our Network Innovation Award for its ability to proactively monitor Microsoft Teams UX in hybrid work environments. Continue Reading
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Tip
27 Oct 2021
Use Teams compliance controls to meet security requirements
Administrators have a lot of flexibility when configuring Microsoft Teams to meet their organizations' security and compliance targets. Limiting chat access is just one tactic. Continue Reading
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Tip
19 Oct 2021
Tap UC to sustain company culture in remote work era
Remote work isn't going away, so companies have to find new ways to maintain their corporate cultures. Learn how unified communications can help. Continue Reading
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News
13 Oct 2021
Google unveils Workspace integrations, security features
Google wants to make it easier to do work within Workspace. Integrations with Jira, while AppSheet will reduce the need to click away from the productivity suite. Continue Reading
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Feature
08 Oct 2021
Intelligent virtual assistant market takes shape as it grows
Explore the growing enterprise use of intelligent virtual assistants to facilitate tasks and enhance the meeting experience. Continue Reading
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News
06 Oct 2021
Experts: Facebook outage signals need for redundancies
The social media platform, which is often used for e-commerce, upset many small businesses that could not sell their products for six hours and did not have backups in place. Continue Reading
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News
01 Oct 2021
Five9 shareholders kill Zoom deal
Five9 shareholders voted down Zoom's $14.7 billion acquisition bid. National security concerns and worries about Zoom's future growth weighed heavily on the decision. Continue Reading
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Feature
22 Sep 2021
How virtual whiteboard collaboration supports remote teams
Virtual whiteboard collaboration software can help organizations replicate the in-person ideation experience. Learn how Thoughtworks used Mural's software to support remote teams. Continue Reading
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Definition
17 Sep 2021
What is speech technology?
Speech technology is a type of computing technology that enables an electronic device to recognize, analyze and understand spoken word or audio. Continue Reading
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News
09 Sep 2021
Microsoft addresses workforce patterns using Teams, LinkedIn
A survey of the Microsoft workforce found that employees planned to be back in the office more than their managers expected. The discrepancy means companies need to be flexible. Continue Reading
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Feature
08 Sep 2021
Learn how to invite external users to Slack workspaces
Bringing external users to Slack offers organizations productivity benefits. Learn how to invite external users to Slack and manage shared channels and workflows. Continue Reading
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Feature
27 Aug 2021
The enterprise guide to video conferencing
The video conferencing guide helps enterprises navigate collaboration in a hybrid work environment and includes best practices for implementation and user training. Continue Reading
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News
26 Aug 2021
Zoom's latest features help companies control info sharing
Zoom has recently released features intended to give companies and meeting hosts more control over the information they share and what attendees can see. Continue Reading
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Tip
23 Aug 2021
3 ways UCaaS supports hybrid work from home
UCaaS can support more than communication workflows for hybrid work from home. Learn how UCaaS can reduce isolation, provide an office-grade UX and manage work-life balance. Continue Reading
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Tip
17 Aug 2021
How to use UCaaS to fuel hybrid workplace strategy
As employees weigh whether to return to the office, companies are determining the role UCaaS can play to encourage workers to make the transition. Continue Reading
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News
06 Aug 2021
Amazon, Microsoft delay office reopening over COVID resurgence
A resurgence in COVID-19 infections has forced more big-tech firms to defer reopening their offices. Amazon and Microsoft are the latest to join the ranks. Continue Reading
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Tip
26 Jul 2021
Cortana for enterprise Teams has promise but faces hurdles
Microsoft has rebooted Cortana as the enterprise version of Alexa or Siri for Teams. The play is promising, but technical and privacy concerns mean its success is not yet certain. Continue Reading
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News
23 Jul 2021
Zoom-Five9 deal to offer all-in-one cloud contact center
The Zoom-Five9 deal could deliver a product portfolio capable of satisfying businesses' contact center needs while providing communications for a hybrid workforce. Continue Reading
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News
19 Jul 2021
Zoom to buy cloud contact center provider Five9 for $14.7B
Zoom's acquisition of Five9 would make the company a competitor to 8x8, RingCentral, Cisco and Vonage in the growing cloud-based contact center market. Continue Reading
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News
16 Jul 2021
Microsoft widens Teams' reach with Dynamics 365 integration
Integration between Teams and Dynamics 365 lets sales and service reps edit customer records while talking to clients. Teams also offers integration with third-party apps. Continue Reading
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Tip
06 Jul 2021
Compare Teams guest access vs. external access vs. Teams Connect
Microsoft has a few options to connect Teams to outside users. Compare Teams guest access vs. external access vs. Teams Connect to decide which suits your external collaboration needs. Continue Reading
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News
01 Jul 2021
Slack launches Huddles for impromptu online meetings
Slack Huddles is a form of lightweight communication for informal meetings within the collaboration platforms. Companies using the feature include Dell, Tibco and Cookpad. Continue Reading
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News
17 Jun 2021
Microsoft updates Teams for the hybrid workplace
Microsoft has redesigned Teams for the hybrid workplace. Other 365 productivity apps receiving updates throughout the year include Outlook, Whiteboard and OneNote. Continue Reading
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News
16 Jun 2021
Google introduces Spaces collaboration in Workspace
The Spaces feature set will let users reply to messages directly, set custom availability statuses and converse in chatrooms while working on documents. Continue Reading
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Infographic
11 Jun 2021
Explore 12 virtual whiteboard software options for group work
With enterprise workers now based in many locations, these 12 leading online whiteboards help recreate the in-person brainstorming experience with newly enhanced features. Continue Reading
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News
10 Jun 2021
Cisco offers bundle pricing with Webex Suite
Cisco's Webex Suite packs many capabilities beneficial to companies preparing for a hybrid workplace, with employees spending time in the office and at home. Continue Reading
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News
04 Jun 2021
Unisys buys Unify Square to improve UC management
Unisys plans to use the Unify Square acquisition to help customers secure and manage their collaboration platforms for hybrid workers. Unify offers the cloud-based PowerSuite. Continue Reading
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News
21 May 2021
Google unveils smart canvas for Workspace apps
Workspace users will be able to tag files and meetings within Docs and preview files without switching windows. Google also made Docs files look more like web pages. Continue Reading
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News
07 May 2021
Microsoft, Zoom gain UCaaS market share
Business use of video conferencing during the pandemic caused a spike in UCaaS market growth in 2020. Analysts predict growth to continue at 20% as people return to work. Continue Reading
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Feature
20 Apr 2021
Ultimate guide to team collaboration platforms
This in-depth team collaboration platform guide examines how to create a virtual environment that promotes secure user engagement, productivity and innovation. Continue Reading
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News
13 Apr 2021
Microsoft's Nuance buy enriches call center, security products
Analysts expect Microsoft to integrate Nuance voice technology with a wide range of Microsoft products, including Teams and Dynamics 365. Continue Reading
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Feature
08 Apr 2021
How to improve virtual collaboration in the enterprise
In the ideal team collaboration environment, technology enables a nuanced work experience while fading into the background. Realizing that ideal requires a strategic approach. Continue Reading
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Tip
05 Apr 2021
External collaboration tools extend platforms to partners
Extending collaboration tools to outside users is a challenge. Learn the features productivity vendors have that make this possible. Continue Reading
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News
01 Apr 2021
Federal judge orders RingCentral to stop selling Zoom
Zoom said it will continue supporting companies that bought RingCentral's Zoom-equipped Meetings app before Feb. 1. The companies are embroiled in a contract dispute. Continue Reading
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Tip
01 Apr 2021
5 best practices for Slack implementation success
Organizations looking to make the most of their Slack implementation should follow these best practices, including addressing security needs and using channel management tools. Continue Reading
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Answer
31 Mar 2021
What are the challenges of using multiple team collaboration apps?
Companies are already using a variety of collaboration platforms, but managing them is hard. What should companies know when juggling multiple team collaboration apps? Continue Reading
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News
26 Mar 2021
News briefs: Slack has a rocky start with direct messages
Customer backlash over a new messaging feature forced Slack to take it down only hours after launch. The capability opened up the possibility of harassment on the platform. Continue Reading
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Tip
26 Mar 2021
Microsoft Teams vs. Slack: Which is better for your business?
Organizations deploy collaboration apps as they wrestle with keeping remote employees engaged and informed. Learn how to weigh Microsoft Teams vs. Slack to determine which app is best for you. Continue Reading
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News
25 Mar 2021
Microsoft to release threaded message replies in Teams
Desktop Teams users will be able to quote previous messages in their responses instead of responding chronologically. Rivals like Slack have had a similar feature for years. Continue Reading
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News
25 Mar 2021
Zoom lets developers use its video within their apps
Developers will pay by the minute to use a nonbranded version of Zoom. The new licensing could help Zoom boost the slowdown in customer subscription growth as the pandemic wanes. Continue Reading
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News
19 Mar 2021
Court says RingCentral can keep selling Zoom for now
A federal court has ruled that RingCentral can continue selling its Zoom-powered video conferencing product RingCentral Meetings. Zoom sued RingCentral for breach of contract. Continue Reading
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Feature
19 Mar 2021
Enhance frontline worker communications with UCC tools
COVID-19 has changed business processes for frontline workers. Learn how UC and collaboration technology can enhance frontline worker communications. Continue Reading
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Feature
18 Mar 2021
Explore 4 team collaboration apps and emerging competitors
Team collaboration apps have redefined the UC market. Discover how the leading products compare on calling features, video conferencing support and pricing. Continue Reading
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News
17 Mar 2021
Fuze opens platform to other video conferencing apps
Over the coming months, Fuze will roll out a one-click feature that lets customers connect to Cisco Webex, Microsoft Teams, Zoom and other video conferencing services. Continue Reading
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Feature
12 Mar 2021
New features in demand for collaboration technology
Remote work culture has pushed team collaboration vendors to enhance their products. Learn more about video, workflow integration, security, AI and other up-and-coming features. Continue Reading
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News
12 Mar 2021
Businesses turning to whiteboard apps for remote workers
Businesses have deployed digital whiteboard applications during the pandemic to let remote employees brainstorm ideas and share diagrams and notes online. Continue Reading
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News
11 Mar 2021
Microsoft: Better transcription AI will mean fewer meetings
As the accuracy of AI in transcription tools improves, experts expect people will skip some meetings and rely on collaboration apps to transcribe and summarize the sessions. Continue Reading
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News
05 Mar 2021
Microsoft revamps Teams webinars
The latest Teams version lets webinar hosts register people and send notifications. Microsoft has also increased the number of view-only webinar participants to 20,000. Continue Reading
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News
04 Mar 2021
Microsoft debuts AR/VR collaboration platform Mesh
Microsoft Mesh lets people meet with colleagues as avatars in a virtual meeting place. Participants can work together on 3D models and interact through gestures. Continue Reading
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News
02 Mar 2021
Microsoft adds intercompany collaboration to Teams
Microsoft's Teams Connect lets companies message and share files with partners and customers through the collaboration app. Teams users have wanted the feature for a while. Continue Reading
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News
26 Feb 2021
News briefs: RingCentral provides calling in Salesforce
RingCentral makes it possible for customers to make calls from Salesforce, Lifesize appoints a new CEO and Fuze receives a patent for a connectivity problem detector. Continue Reading
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Feature
26 Feb 2021
Video, security key to support remote work collaboration
Organizations must deploy more than a meeting platform to support remote work collaboration. Learn what to prioritize to ensure work is productive no matter the location. Continue Reading
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News
25 Feb 2021
Mitel to release all-in-one collaboration app MitelOne
Unified communications vendor Mitel will release an app called MitelOne that consolidates its voice, messaging and video offerings into a single interface. Continue Reading
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News
22 Feb 2021
News briefs: Cisco adds features to Webex Rooms
Cisco has added features from its cloud-based Webex Meetings platform to the video conferencing hardware Webex Rooms. The capabilities include access to digital whiteboards. Continue Reading
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News
19 Feb 2021
Cisco completes the IMImobile acquisition
Cisco plans to use IMImobile's messaging and voice APIs to bolster its cloud contact center offering. The executive team of the U.K.-based company has joined Cisco. Continue Reading
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News
19 Feb 2021
Google overhauls education suite, adding 50-plus features
Google has changed G Suite for Education into Workspace for Education, adding features to its Classroom and Meet apps to help educators with classroom management. Continue Reading
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News
12 Feb 2021
News briefs: Reddit doubles valuation to $6 billion
Reddit will expand into international markets after raising $250 million. It also announced plans to double its staff size and invest in video and advertising. Continue Reading
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News
05 Feb 2021
Microsoft unveils employee experience platform Viva
Viva will offer Microsoft customers an employee experience platform that uses analytics and an intranet service to boost employee engagement and productivity. Continue Reading
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Tip
05 Feb 2021
4 ways to optimize Microsoft Teams performance
Microsoft Teams has become a fundamental app for many companies. It's important to optimize Microsoft Teams performance to ensure users are getting the access they need. Continue Reading
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News
27 Jan 2021
Verizon resolves major Fios outage, seeks root cause
Verizon has resolved an issue in its fiber optic network that led to a major outage Tuesday. The outage affected tens of thousands of customers on the East Coast. Continue Reading
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News
27 Jan 2021
SAP, Microsoft partner against Salesforce
Starting in mid-2021, Microsoft and SAP plan to integrate Teams into the latter's business application portfolio. The move is seen as a response to rival Salesforce. Continue Reading
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News
22 Jan 2021
Massive Slack outage caused by AWS gateway failure
An AWS Transit Gateway failure led to Slack being down for nearly five hours earlier this month. The companies said they made changes to prevent such outages in the future. Continue Reading
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Feature
14 Jan 2021
Big Tech's uneasy balance of capitalism, censorship
Big tech companies' enforcement of acceptable use policies following Capitol riots is questioned, as some say First Amendment rights to free speech should extend to social networks. Continue Reading
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News
08 Jan 2021
Microsoft slow to fulfill request for more Teams channel control
Microsoft won't prioritize a feature that would let Teams users move channels between groups, despite tens of thousands of requests. Users have asked for the capability since 2016. Continue Reading
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News
07 Jan 2021
Twitter, Facebook bounce President Trump from their platforms
Twitter has permanently suspended President Trump's account. Facebook has banned the president until the end of his term and possibly beyond. Continue Reading
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News
05 Jan 2021
Slack restores service following major outage
Slack's messaging service is back up following a global outage that forced many customers to return to email for communications. Slack had not determined the cause. Continue Reading
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Tip
31 Dec 2020
Slate of Microsoft Teams enhancements to spur adoption in 2021
File sharing, reporting and end-user productivity are just a few of the Microsoft Teams enhancements users can expect as they prepare for 2021. Continue Reading
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News
30 Dec 2020
Lower prices possible for AI headsets, webcams in 2021
In 2021, Jabra, Logitech and Poly could sell AI-powered headsets and webcams at prices more affordable to companies supporting employees working from home. Continue Reading
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News
24 Dec 2020
RingCentral acquires AI speech analytics startup DeepAffects
California-based startup DeepAffects uses AI speech analytics to collect data on voice and video calls. The information helps customers measure the productivity of meetings. Continue Reading
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Feature
23 Dec 2020
Remote work and AI drive the future of collaboration technology
As remote work and hybrid workforces become the new normal, collaboration technology needs to adapt. Tech leaders at WebexOne discussed the drivers for collaboration's evolution. Continue Reading
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News
22 Dec 2020
Zoom China exec accused of working for government
The Justice Department has accused a China-based Zoom executive of sending Chinese dissidents' personal information to the government. Zoom has fired exec Xinjiang Jin. Continue Reading
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News
18 Dec 2020
RingCentral offers Glip Pro+ for video, messaging
RingCentral Glip Pro+ is a rebranding of the messaging app Glip. The new standalone version combines Glip messaging and RingCentral Video. Continue Reading
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News
16 Dec 2020
New 8x8 CEO expected to improve business operations
Video conferencing company 8x8 selects former RingCentral COO Dave Sipes to replace outgoing CEO Vik Verma. Analysts expect Sipes to significantly improve 8x8 business operations. Continue Reading
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Quiz
16 Dec 2020
Test your knowledge of 2020's UC and collaboration news
Wrap up 2020 with a look back at the top UC and collaboration news of the year. From Zoom lawsuits to Slack's acquisition, test your knowledge of the news that redefined the market. Continue Reading
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News
11 Dec 2020
Cisco overhauls Webex with slew of new features
Webex will soon provide calling, messaging and video in one user interface, live translation for multiple languages, and the ability to send emojis through hand gestures. Continue Reading
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News
09 Dec 2020
Cisco to boost contact center offering with IMImobile buy
Cisco plans to acquire IMImobile for $730 million to improve Cisco's contact center offering through the U.K. company's messaging and voice APIs. Continue Reading
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News
04 Dec 2020
Microsoft overhauls calling interface in Teams
Microsoft has started rolling out a redesigned calling interface in Teams that lets customers access voicemail, contacts and more from a single screen. Continue Reading
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News
03 Dec 2020
Salesforce-Slack acquisition a threat to Microsoft Teams
Salesforce's $27.7 billion acquisition of Slack could make the company a stronger competitor against the Microsoft 365 office productivity suite that includes Slack rival Teams. Continue Reading
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News
24 Nov 2020
Users demand virtual timer on Teams, Webex, Zoom
Meeting organizers on Microsoft Teams, Cisco Webex and Zoom want a virtual timer that limits how long participants speak and take breaks during video conferences. Continue Reading
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News
20 Nov 2020
Microsoft announces free version of Teams video calls
Microsoft's holiday-inspired free video conferencing lets people with a personal Teams account invite up to 300 participants, who do not need Teams accounts to join. Continue Reading
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News
19 Nov 2020
Cisco releases patches for 3 Webex vulnerabilities
Cisco has patched three vulnerabilities that allowed malicious actors to enter meetings and waiting rooms as 'ghosts' and stay on -- even after being removed. Continue Reading
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News
17 Nov 2020
Google to roll out new privacy settings for Workspace
Google will soon provide controls for turning off Workspace app features like smart compose, smart reply and tabbed inbox in Gmail to allow for more user privacy. Continue Reading
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Tip
06 Nov 2020
Whiteboard apps support virtual ideation for remote teams
Ideation is more challenging as employees continue to work remotely. Virtual whiteboard apps are an emerging tool designed to help team members generate the innovations that businesses rely on. Continue Reading
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News
30 Oct 2020
Zoom Phone to get spam blocking, 911 services
Zoom plans to roll out new features in Zoom Phone over the next several months. The enhancements include better messaging and spam-blocking technology. Continue Reading
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News
30 Oct 2020
Webex Legislate dashboard lets politicians vote, confer
Cisco announced the coming of Webex Legislate, a dashboard that lets legislators confer in breakout rooms, vote on legislation, tally the votes and review who voted for what. Continue Reading
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News
22 Oct 2020
RingCentral offers bulk SMS for reaching customers
A high-volume SMS API will let RingCentral users send thousands of messages at a time, a move that should help customers with sales and marketing promotions. Continue Reading
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Tip
19 Oct 2020
Speech recognition use cases enable touchless collaboration
For companies bringing workers back to the office, touchless collaboration is key. These three speech recognition use cases can help make that transition easier. Continue Reading
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News
15 Oct 2020
Zoom opens marketplace to apps that run within its platform
Zoom plans to introduce by the end of the year nearly three dozen third-party extensions to its video conferencing platform. Zoom will offer the apps in its marketplace. Continue Reading
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News
09 Oct 2020
Slack introduces cross-company direct messaging
Slack plans to launch the new messaging feature next year. New capabilities set for this year include audio and video messaging and verification of participants in shared channels. Continue Reading
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News
08 Oct 2020
Google announces G Suite overhaul with Google Workspace
The new Google Workspace will let people use Meet or Chat to collaborate on projects while working in the office suite's other products, including Docs, Sheets or Slides. Continue Reading
