Team collaboration software
Team collaboration software provides a persistent, messaging-centric digital workspace, with features including chat, file sharing and video. Keep tabs on the evolution of the team collaboration market and learn how to evaluate the leading team collaboration tools.
Top Stories
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Tip
17 Dec 2024
5 UC and collaboration trends reshaping the market in 2025
Expect GenAI and agentic AI to dominate unified communications and collaboration trends, plus employees and businesses weigh return-to-office edicts and heightened cyberattacks. Continue Reading
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Answer
06 Dec 2024
RCS vs. SMS: What's the difference?
Compared to Short Message Service, Rich Communication Services is a newer form of messaging with advanced features and a better business messaging experience. Continue Reading
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News
09 Feb 2023
Microsoft boosts Teams Premium tools with OpenAI's GPT-3.5
Microsoft leverages OpenAI's large language model in Teams Premium to draw meaningful information from recorded meetings. More AI features are on the roadmap. Continue Reading
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News
07 Feb 2023
Zoom lays off 15% of its workforce, cuts executive salaries
Zoom cuts 1,300 jobs due to the current economic downturn, saying it can no longer support the number of workers it hired during the pandemic. It also cut executive salaries. Continue Reading
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Definition
06 Feb 2023
augmented reality gaming (AR gaming)
Augmented reality gaming (AR gaming) is the real-time integration of virtual game elements with the physical environment of the player. Continue Reading
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News
03 Feb 2023
New Teams Rooms features aim to streamline user control
Microsoft's latest changes to Teams Rooms include easier access to its most-used buttons, a scroll-through calendar preview and more ambient theme background display options. Continue Reading
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Definition
01 Feb 2023
wiki
A wiki is a web-based collaborative platform that enables users to store, create and modify content in an organized manner. Continue Reading
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Feature
31 Jan 2023
Microsoft's OpenAI investment to boost work productivity
This series of UC blogs examines Microsoft's investment in OpenAI, Amazon Chime's advancements that increase productivity and RingCentral DaaS. Continue Reading
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Definition
30 Jan 2023
chat room
A chat room is an online platform that enables users to communicate with each other in real time. Continue Reading
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Answer
24 Jan 2023
Can Microsoft Teams send text messages?
As more companies move to remote work, IT teams can enable sending text messages through Microsoft Teams for quicker and easier communication among users. Continue Reading
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Tip
20 Jan 2023
Evernote and Notion take aim at enterprise collaboration market
Notion and Evernote -- best known as personal note-taking apps -- are pivoting to serve as enterprise collaboration tools. Are they viable options yet? Continue Reading
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News
03 Jan 2023
Companies focus on UCaaS consolidation
Replacing redundant collaboration tools with a UCaaS platform is the focus of many companies looking to cut unified communications costs as the possibility of a recession looms. Continue Reading
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Definition
29 Dec 2022
unified communications and collaboration (UCC)
Unified communications and collaboration (UCC) is the collection of technology and software that combines enterprise communication with real-time and asynchronous cooperation capabilities. Continue Reading
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Feature
19 Dec 2022
Cisco collaboration study guide for 350-801 CLCOR exam
Learn the basics of Cisco collaboration products and how to deploy collaboration tools in this excerpt from 'CCNP and CCIE Collaboration Core CLCOR 350-801 Official Cert Guide.' Continue Reading
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Quiz
19 Dec 2022
Cisco collaboration 350-801 CLCOR practice test questions
This 350-801 CLCOR practice test for the CCNP and CCIE certifications quizzes readers on Cisco collaboration technologies, from endpoints to applications. Continue Reading
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Tip
09 Dec 2022
Comparing Microsoft Teams free vs. paid plans
While Teams is bundled with some Microsoft 365 licenses, it does offer a free plan. Learn the difference between Teams free vs. paid plans and which is right for your organization. Continue Reading
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News
08 Dec 2022
Salesforce-Slack integrations continue as cofounder departs
Salesforce unveils new Slack and Sales Cloud integrations following news that Slack's cofounder and other executives at the company have stepped down. Continue Reading
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Definition
23 Nov 2022
Gmail
Gmail (pronounced Gee-mail) is a free web-based email service that provides users with 15 GB of storage for messages and the ability to search for specific messages. Continue Reading
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Feature
21 Nov 2022
8 communication and collaboration books to read in 2022
Communication and collaboration tools are more important than ever as the workforce shifts to hybrid and remote work. Check out these books to learn more. Continue Reading
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Tip
18 Nov 2022
How to approach a Webex-Teams integration and make it work
Cisco and Microsoft are finally breaking down the interoperability barriers between Webex and Teams apps. Companies will be able to soon reap the benefits. Continue Reading
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News
09 Nov 2022
Zoom video, UCaaS offerings draw closer to Teams, Webex
Zoom introduced a slew of features for its UCaaS platform at Zoomtopia, including mail and calendar services and an informal virtual meeting place called Spots. Continue Reading
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Answer
01 Nov 2022
How to record Zoom breakout rooms
Zoom doesn't make it easy to record a breakout room, but with a few extra tweaks, it can be done. Here's why it's worth the effort. Continue Reading
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Tip
18 Oct 2022
Comparing Microsoft Loop vs. SharePoint for businesses
Microsoft's announcement of Loop came with various questions -- in particular, how the new product compares to legacy products, like SharePoint. Here, find out how the two differ. Continue Reading
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News
12 Oct 2022
Microsoft introduces premium add-on for Teams meetings
Microsoft plans to release the Teams Premium add-on in February but won't launch advanced AI capabilities until later in the year. The company hasn't released pricing. Continue Reading
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News
12 Oct 2022
Google opens Workspace apps to developers
Google has introduced APIs and an SDK for third-party software integrations with Workspace apps. The company also unveiled enhancements to the productivity suite. Continue Reading
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Tip
30 Sep 2022
Asynchronous work best practices require strong policies
Hybrid work is becoming the norm, but it challenges distributed teams collaborating to complete projects. A new generation of asynchronous collaboration apps may be the answer. Continue Reading
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Feature
29 Sep 2022
Microsoft Loop crosses information silos in 365
Microsoft plans to release Loop this year as the long-awaited information-sharing tool across 365 apps. The software reduces the time spent searching for vital data. Continue Reading
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News
20 Sep 2022
Slack Canvas helps tame information overload in chat
Slack chat can bury vital knowledge under a flood of new messages. The company said its Canvas tool will let workers pull out, save and collaborate on specific material. Continue Reading
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Definition
19 Sep 2022
Google Docs
Google Docs, first released in 2006, is a free web-based word processor in which documents can be created, edited and stored as part of the Google Docs Editors suite of free web applications. Continue Reading
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News
16 Sep 2022
Adobe buys Figma to fill remote collaboration product void
Adobe expects to bolster its collaboration tools for the hybrid workplace with its $20 billion acquisition of Figma, the maker of cloud-based software popular with developers. Continue Reading
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Definition
16 Sep 2022
for your information (FYI)
In both chat acronyms and in IT acronyms, FYI is the abbreviation for 'for your information.' Continue Reading
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Tip
15 Sep 2022
Integrated Microsoft Loop, Teams boost virtual collaboration
As most organizations now have hybrid workers, virtual collaboration is a priority. Here's how integrating Microsoft Teams with Loop components can enable effective collaboration. Continue Reading
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Definition
08 Sep 2022
Google Maps
Google Maps is a web-based service that provides detailed information about geographical regions and sites worldwide. Continue Reading
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News
24 Aug 2022
Apple's hybrid work plans draw worker pushback
Apple's executives say in-person collaboration is essential to the company's innovative culture. Employees have asked the company to rethink forced hybrid work. Continue Reading
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Tip
19 Aug 2022
Why organizations need to revisit end-user device policies
Now that WFH collaboration is established at many organizations, companies need to review and revise their end-user device policies to manage security and IT support. Continue Reading
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Definition
12 Aug 2022
productivity software
Productivity software is a category of application programs that help users produce things such as documents, databases, graphs, spreadsheets and presentations. Continue Reading
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News
04 Aug 2022
Microsoft to release Teams for Apple silicon
Microsoft's native version of Teams for Apple silicon should help performance-sensitive Mac users, like programmers, graphic designers and video editors. Continue Reading
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News
01 Aug 2022
Zoom IQ provides more intelligence for sales teams
Zoom's latest enhancements to IQ for Sales represent a product diversification strategy focused on delivering better intelligence to sales teams. Continue Reading
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News
27 Jul 2022
Zoom, RingCentral, BlueJeans improve virtual whiteboards
Zoom, RingCentral and BlueJeans have released updates to their virtual whiteboards to make them more useful for meetings between office and home workers. Continue Reading
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News
20 Jul 2022
Microsoft makes Viva more like Facebook
Remote and hybrid workers will use a Microsoft Viva app to share and react to posts and build relationships with other employees. Continue Reading
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News
13 Jul 2022
Meta plans to make VR headset business-friendly
Meta will eventually let companies create and manage accounts for its virtual reality headsets. The move is part of a push to make the hardware more appealing to business. Continue Reading
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Tip
11 Jul 2022
How end-to-end encryption supports secure team collaboration
End-to-end encryption provides secure collaboration but limits certain productivity features. Learn how end-to-end encryption fits in a team collaboration security strategy. Continue Reading
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News
07 Jul 2022
Zoom One bundles services to draw single-vendor customers
Zoom ties its services together in Zoom One as it evolves from a video conferencing app to a communications platform. The company targets firms that want a single UC vendor. Continue Reading
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News
30 Jun 2022
Microsoft will sign idle users out of Office web apps
Hybrid work puts corporate data at risk as employees use various devices to access company resources. Microsoft has worked to address that risk in Office web apps. Continue Reading
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News
30 Jun 2022
Meta intends to win metaverse wallet race with Meta Pay
Meta plans to let metaverse users pay for digital items, retain the proof of item ownership and manage their identities with the newly rebranded Meta Pay. Continue Reading
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Feature
29 Jun 2022
Social collaboration tools create hybrid work water cooler
Traditional collaboration tools have struggled to replicate casual office conversations. New social collaboration tools could help reduce the isolation of remote and hybrid work. Continue Reading
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Answer
23 Jun 2022
How do you evaluate UC applications for frontline workers?
UC offerings differ depending on business goals and intended users. When evaluating tools for frontline workers, consider factors based on communication, endpoints and workflows. Continue Reading
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News
22 Jun 2022
Slack will add video to impromptu meeting app Huddles
Slack brings video meetings to Huddles this fall to encourage people to hold quick conversations without switching to Microsoft Teams or Zoom. Continue Reading
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News
21 Jun 2022
Zoom provides app tools to more developers
Educators, doctors and finance professionals use Zoom differently, so the company wants developers to help it meet each group's specific video conferencing needs. Continue Reading
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Definition
16 Jun 2022
room-scale virtual reality (VR)
Room-scale (or roomscale) virtual reality (VR) is the use of clear space to allow movement for someone using a VR application such as a VR game. Continue Reading
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News
14 Jun 2022
Microsoft updates Teams to filter out echoes
Microsoft will make Teams calls more like telephone conversations, using AI to filter out background noise and echoes that disrupt conversations. Continue Reading
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News
13 Jun 2022
Cisco adds calling during internet outages to Webex
Cisco will make Webex Calling less reliant on internet connectivity to increase its appeal to healthcare and other industries requiring a highly reliable phone service. Continue Reading
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Definition
13 Jun 2022
Zulu (Zulu time)
Zulu (Zulu time) is used in the military and navigation for timekeeping purposes to avert confusion when coordinating with countries using other time standards. Continue Reading
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News
08 Jun 2022
Apple Mac performance, features boost business appeal
The upcoming MacBook Air and Pro models will feature Apple's high-performing M2 chip, which will help workers in creative businesses edit videos and images faster. Continue Reading
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Definition
07 Jun 2022
chatting
While the term chatting or chitchat refers in general to communication between two or more parties that can occur in person, in today's modern age, it can also occur over the internet via Short Message Service (SMS) text message and Multimedia Messaging Service (MMS) or, for example, through tools like Slack and Microsoft Teams and social media platforms like Facebook and Twitter. Continue Reading
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Tip
03 Jun 2022
UC, employee experience management offer complex insight
New research shows that many organizations are rethinking the employee experience amid remote work. Here are the methods, platforms and tools to consider in your evaluation. Continue Reading
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News
01 Jun 2022
Microsoft updates Teams for manufacturing
Microsoft aims to make Teams more appealing to manufacturers with a new app, expanded walkie-talkie features and integration with scheduling software. Continue Reading
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News
26 May 2022
Microsoft to open Loop to third-party developers
Microsoft's latest collaboration tool will consolidate content across Outlook, Teams and third-party products, such as the Zoho project management application. Continue Reading
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News
13 May 2022
Google adds AI summary feature to Workspace
AI-generated meeting and document summaries can help workers find important information, according to Google. The company will add the feature to its Workspace apps. Continue Reading
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News
12 May 2022
Privacy groups urge Zoom to abandon emotion AI research
Privacy organizations want Zoom to ditch emotion-tracking AI. The tech is invasive, discriminatory and doesn't work, the groups said. Continue Reading
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Definition
09 May 2022
real-time application (RTA)
A real-time application is an application program that functions within a time frame that the user senses as immediate or current. Continue Reading
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News
05 May 2022
Video conferencing found to harm worker creativity
Research shows video conferencing curbs the creation of new ideas, so managers should also schedule in-person brainstorming sessions. Continue Reading
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Definition
29 Apr 2022
SharePoint Online
Microsoft SharePoint Online is a collection of cloud- and web-based technologies that make it easy for organizations to store, share and manage digital information. Continue Reading
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News
28 Apr 2022
Meta pumps the brakes on metaverse, long-term spending
Meta's slow earnings growth means less money to spend on its long-term metaverse project. CEO Mark Zuckerberg said the company is laying the groundwork for 2030. Continue Reading
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Feature
28 Apr 2022
Rethinking asynchronous communication in remote work
Remote work carries different expectations for communication. Learn how to shift to asynchronous communication to create more equitable collaboration among remote employees. Continue Reading
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Feature
28 Apr 2022
Remote work effectiveness requires adjusting expectations
Author James Stanier discusses the lessons from 'Effective Remote Work' in adapting to asynchronous communication and preparing for the hybrid workplace. Continue Reading
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News
27 Apr 2022
Salesforce pushes automation for Slack
Salesforce's low-code automation tool Flow and programming language Apex will soon work on Slack. The company said the move will help workers avoid rote tasks. Continue Reading
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News
13 Apr 2022
Zoom launches AI tool for sales departments
Zoom's AI insights help sales teams by analyzing video call transcripts for information to determine the next step in negotiations with prospective customers. Continue Reading
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News
01 Apr 2022
Google updates Meet to match, surpass competitors
Google's upcoming Meet updates will include letting multiple workers communicate over video while collaborating on a document, spreadsheet or slide presentation. Continue Reading
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News
25 Mar 2022
Businesses have plenty of time to adopt VR technology
Experts agree that VR could one day play an important role in business collaboration -- but it will take 10 years or more for the technology to mature Continue Reading
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News
24 Mar 2022
BlueJeans provides meeting controls via smartphones
BlueJeans is rolling out features that add more meeting controls to smartphones. The capabilities make mobile devices a more viable option for remote workers. Continue Reading
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News
23 Mar 2022
Cisco bolsters Webex flexibility as hybrid work looms
Cisco said companies must have the flexibility to let employees work how and where they want. Hybrid work features for Webex will provide employees with more choices. Continue Reading
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News
22 Mar 2022
Microsoft, Cisco, Zoom pledge conference room compatibility
Workers used to the flexibility of PC-based video conferencing during the pandemic won't have the same experience in the office's conference-room gear. Continue Reading
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News
18 Mar 2022
Enterprise Connect 2022: Solving hybrid work challenges
The latest advancements in collaboration software, UC as a service, contact centers and virtual reality await attendees of this year's Enterprise Connect. Continue Reading
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News
17 Mar 2022
Microsoft updates Teams, Outlook for hybrid work challenges
Microsoft's upcoming hybrid work features will help remote and in-office employees schedule meetings, share presentations and collaborate more effectively. Continue Reading
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Answer
11 Mar 2022
How do you create a Microsoft Teams template?
Microsoft Teams templates provide predefined collaboration spaces for specific business processes and team structures. Learn how to create a Microsoft Teams template in five steps. Continue Reading
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News
11 Mar 2022
Magic Leap 2 takes on HoloLens in enterprise AR market
Magic Leap will launch the AR headset Magic Leap 2 by the end of September. The company must work quickly to compete in an increasingly crowded enterprise AR market. Continue Reading
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News
09 Mar 2022
Amazon launches audio communication app Amp
Businesses could use Amazon's Amp to promote their brand on shows created with the app. The iPhone-only software resembles products from Clubhouse, Spotify and Twitter. Continue Reading
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News
04 Mar 2022
Tech companies rein in harassment in VR meeting places
Companies are unlikely to buy into virtual reality for meetings and events if tech companies can't protect customers' employees from groping, stalking and threats in cyberspace. Continue Reading
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Feature
25 Feb 2022
Enhancing the efficiency of remote team communication
Successful remote team communication requires thoughtfully examining how teams use collaboration tools and designing interactions that improve the efficiency of remote teams. Continue Reading
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Feature
25 Feb 2022
Remote communication best practices need mindful approach
Authors Matthew Skelton and Manuel Pais discuss how to apply the lessons from their 'Remote Teams Interactions Workbook' to develop remote communication best practices for teams. Continue Reading
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Tip
24 Feb 2022
Trello backup best practices
SaaS applications like Trello have gained traction in recent years. Protect mission-critical data on Trello boards with these backup tips and best practices. Continue Reading
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News
17 Feb 2022
Microsoft, Meta tackle harassment in virtual worlds
Microsoft and Meta have introduced personal space in their virtual worlds to combat the downside of virtual reality, sexual harassment and other bad behavior. Continue Reading
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News
16 Feb 2022
Microsoft integration tightens bonds between Teams, Outlook
Microsoft's upcoming integration will add Teams' collaboration capabilities to the Outlook email client. The update should save time for corporate workers. Continue Reading
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Tip
14 Feb 2022
Reassess enterprise UCaaS deployments in a hybrid workplace
A savvy UCaaS deployment can help companies solve some of the tough challenges associated with keeping employees engaged in a world where they can work from anywhere. Continue Reading
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Feature
08 Feb 2022
4 reasons why businesses need to use collaboration tools
Collaboration tools enable employees to work from anywhere, opening up a pool of candidates for enterprises. Continue Reading
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Feature
07 Feb 2022
How enterprises will use the still-undefined metaverse
Some metaverse systems will affect the future of work and how enterprises operate. However, their impact will be fully seen only after the full meaning of the metaverse is known. Continue Reading
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News
04 Feb 2022
Zoom attacking hybrid meeting shortfalls
Zoom will look to stand out in a competitive market by improving hybrid meetings. The company hopes upcoming features will bridge the divide between remote and in-person attendees. Continue Reading
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News
02 Feb 2022
LogMeIn rebrands to GoTo, simplifies offerings
LogMeIn becomes GoTo as it aims to appeal to small and medium-sized businesses with UCaaS and IT management that's available through a single application. Continue Reading
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News
26 Jan 2022
Meta makes frontline worker push with Workplace, WhatsApp
Meta will allow businesses to send Workplace announcements over WhatsApp this year. The integration lets HQs use a popular consumer app to communicate with frontline workers. Continue Reading
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News
21 Jan 2022
Cisco introduces digital accessibility features for Webex
Cisco aims the latest features at making Webex friendlier to disabled people, an essential step as digital accessibility lawsuits rise and the fight for talent intensifies. Continue Reading
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News
20 Jan 2022
Logitech brings USB device management to home office
Sync, a web-based platform that helps IT make sure devices are up-to-date and working correctly, will now work with at-home devices like webcams and headsets. Continue Reading
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News
20 Jan 2022
Activision Blizzard deal positions Microsoft for the metaverse
Microsoft's acquisition of Activision Blizzard would provide the technology for building virtual worlds that could provide the foundation for the metaverse. Continue Reading
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Tip
20 Jan 2022
The evolving role of email in business communication
Email has been around for decades, but its role in business communications will change as collaboration apps become more predominant and open. Continue Reading
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News
13 Jan 2022
Microsoft bolsters Teams for frontline workers
The latest Microsoft Teams features add walkie-talkie functionality to Zebra Technologies devices and integrate scheduling and training to frontline worker apps. Continue Reading
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News
13 Jan 2022
John Deere enters future of farming with autonomous tractor
The farm gear manufacturer will release a self-driving 8R model as farmers struggle to find labor and seek equipment for more efficient farming to maximize yield. Continue Reading
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Answer
13 Jan 2022
What are best practices for working with external partners?
More organizations now use collaboration tools to work with external partners. Learn how to manage external collaboration to support distributed teams and keep company data secure. Continue Reading
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Definition
11 Jan 2022
instant messaging
Instant messaging, often shortened to IM or IM'ing, is the exchange of near real-time messages through a standalone application or embedded software. Continue Reading
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News
05 Jan 2022
Verizon launches BlueJeans on Google Glass
Verizon has brought its BlueJeans video conferencing service to the Google Glass headset. The carrier is offering the headset with the service for $1,140. Continue Reading
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Tip
28 Dec 2021
Weighing video conferencing options for small businesses
Businesses of all sizes are enabling video rooms as part of their collaboration strategy. Here's how small businesses can choose the right video conferencing tools. Continue Reading
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News
22 Dec 2021
Tech vendors to help people disconnect from work in 2022
Burnout has surged during the pandemic, and the inability to fully disconnect from work isn't helping. Tech firms will continue addressing the problem in 2022. Continue Reading
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News
17 Dec 2021
Microsoft adds end-to-end encryption to Teams
Microsoft will allow Teams users to make one-on-one, end-to-end encrypted video calls. The feature comes with tradeoffs, like no live captioning, recording or transcription. Continue Reading