Communications platforms and integrations
Integrating UC with other business apps and workflows can enhance collaboration and productivity. With offerings like CPaaS, businesses can use APIs and other development tools to connect disparate systems and enable a more seamless communications experience.
Top Stories
-
Answer
06 Dec 2024
RCS vs. SMS: What's the difference?
Compared to Short Message Service, Rich Communication Services is a newer form of messaging with advanced features and a better business messaging experience. Continue Reading
-
Tip
26 Nov 2024
Microsoft Teams monitoring tips for admins
Learn how to use PowerShell to set up an automated way to check for suspicious activity in the Microsoft chat service to avoid security and compliance issues. Continue Reading
-
Blog Post
26 Jun 2018
CPaaS brings contextual communication to customer interactions
Organizations that want to compete in an increasingly digital world and improve customer experience will find contextual communication benefits with communications platform as a service. Customers ... Continue Reading
-
Feature
23 May 2018
Open UC platforms improve communication workflow, but carry risks
An API-based integration between UC and business apps can improve workflows and contextual communication. But the integrations may carry security risks. Continue Reading
-
Answer
21 May 2018
How do you monitor performance of communication APIs?
Measuring API performance depends on whether the API is provided by a vendor or developed in-house. API expert Tsahi Levent-Levi offers steps to monitor APIs. Continue Reading
-
Answer
14 May 2018
How will speech technologies integrate with UC apps?
Analyst Jon Arnold examines use cases for speech technologies in the enterprise and explains how UC vendors expect to add speech tools to their platforms. Continue Reading
-
Blog Post
08 May 2018
Integrated communications extends UC capabilities
Organizations that want to drive greater value from their unified communications deployment should look to integrate communications into other parts of their business. Integrated communications ... Continue Reading
-
Tip
16 Apr 2018
Software for team collaboration presents deployment challenges
When organizations evaluate team collaboration apps, should IT or lines of business implement the service? The answer might be somewhere in the middle. Continue Reading
-
News
06 Apr 2018
IBM Watson Assistant offers flexibility, data privacy
IBM has released a toolkit for building enterprise-grade virtual assistants. The IBM Watson Assistant is highly customizable and lets businesses keep their data private. Continue Reading
-
News
30 Mar 2018
Google releases cloud text-to-speech service for developers
A new Google text-to-speech service generates natural-sounding speech in 32 voices and 12 languages. Developers can integrate the software with most enterprise apps and devices. Continue Reading
-
News
14 Mar 2018
New Masergy UCaaS feature helps avoid overpayments
Masergy UCaaS customers can use their human resource applications to automate adding and deleting UCaaS users. The new feature can avoid overpayments. Continue Reading
-
Answer
08 Mar 2018
What's driving the adoption of WebRTC services today?
WebRTC adoption is influenced by the ecosystem around the technology, including browser support and commercial products. Emerging technologies could also affect future deployments. Continue Reading
-
Tip
05 Mar 2018
Communication API vendors offer serverless architecture benefits
A serverless architecture benefits communication developers in several ways, including fewer maintenance tasks, automated scalability and quicker time to market. Continue Reading
-
News
02 Mar 2018
Avaya revenue growth depends on success of cloud products
New cloud products are expected to drive Avaya revenue growth in 2019. Meanwhile, revenues in fiscal 2018 are forecast to be almost the same as last year. Continue Reading
-
News
01 Mar 2018
Genesys acquires Altocloud sales analytics for contact center cloud
Genesys acquires analytics vendor Altocloud to help businesses find sales opportunities in online customer interactions. Genesys will integrate Altocloud into omnichannel contact center products. Continue Reading
-
News
01 Feb 2018
Spoken acquisition the highlight of Avaya Engage 2018
The standout announcement at Avaya Engage 2018 was the acquisition of contact-center-as-a-service provider Spoken Communications, which will bolster Avaya's cloud strategy. Continue Reading
-
Tip
23 Jan 2018
Microsoft Teams integration with Cisco Spark presents challenges
Microsoft and Cisco interoperability does exist in unified communications. But, for team collaboration, Microsoft Teams integration with Cisco Spark adds another wrinkle. Continue Reading
-
News
22 Jan 2018
Avaya UC headed for SMB product bundles
Avaya plans to grow its customer base with SMB-friendly technology. The bundles will include Avaya UC and other features from the company's enterprise portfolio. Continue Reading
-
Answer
08 Nov 2017
Does an API deployment only involve developers?
API development requires not only programmers and developers, but the business insight of legacy IT. Learn why employees with legacy backgrounds are vital to an API strategy. Continue Reading
-
Answer
19 Oct 2017
How do APIs affect enterprise communications systems?
Communications APIs can change how organizations use their communications infrastructure. API expert Tsahi Levent-Levi explains the two ways APIs reshape enterprise telephony. Continue Reading
-
Feature
02 Oct 2017
Mobile unified communications market has growing pains
The mobile UC market needs to offer products that make access to voice, text and video platforms simple, which means enterprises will rely on native device apps in the meantime. Continue Reading
-
Feature
01 Sep 2017
Keeping cloud-based unified communications grounded
Cloud-based unified communications brings with it a chance for networking pros to transform and innovate their networks -- and their own IT skill sets. Continue Reading
-
Tip
28 Aug 2017
Is a communications API SLA strong enough for enterprises?
When downtime occurs, an API service-level agreement should pinpoint customer and vendor responsibilities. Enterprises will need to monitor their API SLA closely. Continue Reading
-
News
22 Jun 2017
Zoom Connector takes video conferencing service to Cisco hardware
Zoom is offering its cloud-based video conferencing service on Cisco hardware through its integration app, Zoom Connector. Zoom's service competes with Cisco WebEx. Continue Reading
-
Tip
19 Apr 2017
Messaging platforms flout traditional real-time telephony
Business messaging defies traditional telephony-centric, real-time communications. The persistence and efficiency of web-based messaging offers a new way to collaborate. Continue Reading
-
News
18 Apr 2017
UCC market evolution driven by digital transformation
In UC news, a report finds digital transformation initiatives are driving the UCC market, while CoreDial and VeloCloud partner to bring SD-WAN features to cloud UC services. Continue Reading
-
News
27 Mar 2017
RingCentral updates focus on team messaging, integrations, AI
Ahead of Enterprise Connect 2017, RingCentral unveils a slew of updates targeting collaborative communications, including a new user interface and chatbot technology. Continue Reading
-
News
21 Mar 2017
Team collaboration apps headline Enterprise Connect 2017
Slack, Cisco Spark, Microsoft Teams and other team collaboration apps are tweaking traditional UC systems. Plus, Amazon and Google enter the fray as potential players. Continue Reading
-
News
24 Feb 2017
ShoreTel offers Google Chrome integration with G Suite
In UC news, ShoreTel integrates its Connect platform with Google G Suite, while RingCentral Glip achieves HIPAA compliance for secure team chat in healthcare. Continue Reading
-
Tip
30 Jan 2017
How UC channel partners can capitalize on communication APIs
IT teams often lack developer resources to integrate communication APIs. But UC channel partners can step in to help customers embed communications into their workflows. Continue Reading
-
Tip
23 Jan 2017
WebRTC market expected to see more gradual changes
In the new year, track these WebRTC market trends -- the proliferation of API platforms, the adoption of live broadcast streaming, and whatever Microsoft and Apple decide to do. Continue Reading