Problem solve

Problem solve

Get help with specific problems with your technologies, process and projects.

• How to enable and set up Copilot in Microsoft Teams

  Microsoft 365 Copilot, an AI assistant, offers several promising features. Find out how to configure Copilot with Teams workflows and its licensing prerequisites. Continue Reading

• What's the difference between SIP trunking, PRI and BRI?

  SIP trunking is preferred over PRI and BRI telecommunications lines because it offers more savings, better flexibility and more integrations with newer technologies. Continue Reading

• 3 ways to take advantage of collaboration behavior data

  Organizations can use collaboration behavior data to track meeting attentiveness, establish better meeting habits and personalize channel feeds for employees. Continue Reading

• 4 common problems with hybrid meetings and how to fix them

  Hybrid meetings can be hamstrung by technical and nontechnical challenges. Learn how to address common hybrid meeting problems to support attendees, no matter how they participate. Continue Reading

• 5 remote work communication challenges and how to fix them

  Remote work communication is only as effective as the supporting technology and its users. Learn the challenges of remote work communication and how to address them. Continue Reading

• Comparing Microsoft Teams Premium vs. Copilot in Teams

  Explore Microsoft Teams Premium and Copilot to understand their AI productivity features and select the product license best suited for your team's needs.Continue Reading

• How quantum networking and UC intersect

  Quantum networking and unified communications might seem a long way off, but it's not too early to see how it might reshape UC. For one thing, hacking will be a lot more challenging.Continue Reading

• Harnessing UC tools to address proximity bias in the workplace

  Hybrid work offers employees flexibility, but they run the risk of losing out to those who are in the office full time. Unified communications tools can help close the gap.Continue Reading

• 3 video conferencing best practices to improve meetings

  Hybrid work means that video meetings are here to stay. Organizations need to plan to ensure their video conferences are as effective as possible.Continue Reading

• Collaboration tool sprawl challenges and how to address them

  Using multiple communication and collaboration tools can cause productivity headaches. There are steps IT can take to avoid these issues and manage collaboration tool sprawl.Continue Reading

• 4 key unified communications security threats to watch for

  Keeping your unified communications system safe requires tools that are specifically geared to voice and video apps. Learn how to take a multilayered approach to UC security.Continue Reading

• 3 common video conferencing problems and how to solve them

  Employees have grown more skilled with video over the last few years. But video problems still plague meetings today. Learn how to address the most common challenges.Continue Reading

• How to combat voice security issues in collaboration platforms

  Enterprise collaboration is an integral part of doing business. But companies must learn to guard against voice security issues that could compromise their networks.Continue Reading

• 5 steps to manage desktop phone systems for hybrid work

  Even as hybrid work gains traction and video communications grows, some employees still prefer using desktop phones. Supporting these devices means making sure they're up to date.Continue Reading

• How UC flexibility can overcome hybrid workplace challenges

  Hybrid workplaces present unique challenges for every organization. But adapting UC technology and company culture can help organizations address certain obstacles.Continue Reading

• What is the difference between audio and video conferencing?

  Audio and video conferencing each have benefits and drawbacks. Learn the difference between audio and video conferencing to decide which best suits your meeting needs.Continue Reading

• 4 Microsoft Teams security issues and how to prevent them

  As collaboration platforms become essential to everyday operations, understanding Microsoft Teams security issues is more important than ever.Continue Reading

• Collaboration tool security: How to avoid common risks

  As the use of collaborations tools and platforms surges, new research from Metrigy emphasizes organizations need to focus on collaboration tool security to reduce risk.Continue Reading

• Addressing remote video conferencing security issues

  Many organizations have implemented video conferencing security policies that mandate passwords and waiting rooms. But keeping meetings secure focuses on more than just access.Continue Reading

• Reimagining the future of conference rooms, post-COVID-19

  Before employees are comfortable going back into conference rooms, companies will need technology to help them rethink the future of conference room design.Continue Reading

• How should companies manage huddle room size amid COVID?

  Companies are being forced to rethink huddle room size guidelines as they begin to plan how employees will be able to work together. Find out how technology can help.Continue Reading

• Video conferencing security and why it's so hard to attain

  As the number of remote workers soars, video conferencing security has become a critical issue. What do you need to know about securing your conferencing platform?Continue Reading

• Legacy UC infrastructure issues hamstring remote work demand

  Hybrid cloud UC could be the answer to UC infrastructure problems that are making it difficult for remote workers to connect to their corporate networks.Continue Reading

• What role do legacy UC devices play in a cloud migration?

  Migrating to UCaaS doesn't mean organizations need to leave legacy hardware behind. But organizations must ensure UC devices are compatible with cloud provider platforms.Continue Reading

• E1 and T1 vs. ISDN: What are the differences?

  T1, E1 and ISDN network technology have been used to transmit voice data for years. Compare the similarities and differences between E1 and T1 vs. ISDN links.Continue Reading

• How IT can help prevent UC tool communication overload

  The use of too many communication tools can create communication overload for employees. To help, IT may be able to take preventative measures.Continue Reading

• How can UC analytics detect a security breach?

  UC analytics can be the first warning that your UC system's security has been breached. Comparing statistics month to month can help identify potential security problems.Continue Reading

• What areas should hybrid cloud video security address?

  Hybrid cloud provides several benefits to a business. But hybrid cloud video security shouldn't be taken for granted. Learn what four areas should be considered.Continue Reading

• Cloud unified communications adoption still faces barriers

  Upgrade costs and security concerns were once the main barriers to cloud unified communications. But while vendors addressed those concerns, new barriers to adoption have emerged.Continue Reading

• How can organizations address VoIP security threats?

  An unguarded VoIP system could be vulnerable to attack. Learn what security measures can help prevent VoIP security threats from affecting your organization.Continue Reading

• What are the challenges of unified communications security?

  Unified communications security can be disjointed, as different apps are open to different attacks. A strong UC security roadmap should address three areas.Continue Reading

• How do you support UC network security?

  Many elements can put your UC network at risk, from unsecured information to DoS attacks. Learn five ways to thwart would-be attacks and protect your UC services.Continue Reading

• How to address the challenges of adopting AI in communications

  Adopting AI can be a complex process. AI in communications can be especially challenging, but organizations can take certain steps to overcome these hurdles.Continue Reading

• How are web conferencing and video conferencing different?

  The differences in web conferencing vs. video conferencing have diminished over time. Learn how technology advancements have led to the convergence of these two tools.Continue Reading

• What role do ideation tools play in collaboration spaces?

  Ideation is a popular buzzword to describe meeting room technology. Learn what collaborative ideation really means and how it can fit into an organization's collaboration strategy.Continue Reading

• Video conferencing platform connects California university campuses

  To keep up with the changing culture of video communications, California State University adopted Zoom to better connect students and faculty and create a more connected campus.Continue Reading

• ATB Financial banks on cloud communications platform

  For ATB Financial, RingCentral's cloud communications platform offered mobility, integration and legacy support to help modernize its dated telephony infrastructure.Continue Reading

• How can you measure WebRTC performance?

  Organizations can take two approaches to measure WebRTC quality, both of which assess real-time communications performance on end-user devices and the network.Continue Reading

• What factors influence WebRTC performance?

  Understanding the potential issues that could affect the performance of WebRTC apps starts with knowing which factors to look at and how they function.Continue Reading

• Boostability gains agent insight with new contact center platform

  What do you do when your contact center doesn't provide the data and features you need? One company decided to deploy a new platform that could support current and future needs.Continue Reading

• What UC monitoring tools are most important?

  Our expert explains the UC monitoring tools you need and the potential network problems you may discover in your UC and collaboration environments.Continue Reading

• How do APIs work, and how can you ensure they are secure?

  Understanding how APIs work and how they are used is essential when formulating security policies. Our expert outlines four steps to set up a first line of defense.Continue Reading

• How do I troubleshoot SIP configurations to solve service issues?

  When your SIP service isn't connecting properly, process of elimination will help you determine if the issue lies in your configuration or elsewhere on the network.Continue Reading

• How to check for packet loss to manage call quality

  Network managers learn more straightforward techniques to get a more accurate reading when testing for network packet loss in order to manage call quality.Continue Reading

• Opinion: New APIs work to connect apps to multiple messaging platforms

  Note: Vonage is a client of ZK Research. The digital transformation era has arrived, and market leadership will be largely based on excellence in customer service. In 2017, ZK Research data showed ...Continue Reading

• How to prevent cloud computing bandwidth issues in UCaaS adoption

  The adoption of UCaaS architecture presents network challenges. Learn what tools are available to support video and voice quality without causing cloud computing bandwidth issues.Continue Reading

• When do I need to use QoS for VoIP bandwidth support?

  Is your call quality suffering? Network bandwidth may be growing, but demands on it are, too. Here's what you need to know to use QoS to help solve VoIP call issues.Continue Reading

• How to troubleshoot VoIP call quality issues

  Issues with VoIP calls can bring business to a halt, or at least cause headaches and undermine productivity. Learn how to troubleshoot VoIP issues effectively.Continue Reading

• How do you keep employees from deploying UC end-user applications?

  A successful business collaboration strategy needs employee buy-in. UC expert Jon Arnold explains how to keep employees from deploying their own business collaboration tools.Continue Reading

• Digital whiteboards' remote collaboration underused by organizations

  When using interactive whiteboards, businesses need to get remote workers involved in the collaboration process through video calls, screen sharing and digital annotation.Continue Reading

• GDPR rules have big effect on UC applications

  The European Union General Data Protection Regulation sets tighter controls on businesses and how they handle customers' personally identifiable information.Continue Reading

• Workplace by Facebook integrations broaden app's appeal

  Facebook added dozens of business tools to a newly created app directory in its platform for businesses. The Workplace by Facebook integrations should broaden the product's appeal.Continue Reading

• Software for team collaboration presents deployment challenges

  When organizations evaluate team collaboration apps, should IT or lines of business implement the service? The answer might be somewhere in the middle.Continue Reading

• How do you build a disaster recovery communications plan?

  Maintaining voice communications is vital to disaster recovery. Networking expert Carrie Higbie Goetz explains how to build a disaster recovery communications plan.Continue Reading

• How to configure VoIP on a network

  VoIP configuration requires significant preplanning to meet the requirements of voice traffic. Learn the steps to take when configuring VoIP on your network.Continue Reading

• Microsoft Teams integration with Cisco Spark presents challenges

  Microsoft and Cisco interoperability does exist in unified communications. But, for team collaboration, Microsoft Teams integration with Cisco Spark adds another wrinkle.Continue Reading

• How do enterprise collaboration services affect mobile traffic?

  The growing use of collaboration apps is putting pressure on the business mobile network. Learn how to support collaboration on both mobile and Wi-Fi networks.Continue Reading

• How should companies evaluate team collaboration apps?

  Team collaboration isn't one-size-fits-all. Distinct user needs must be considered when creating a collaboration assessment to find the best team collaboration apps for your users.Continue Reading

• How should organizations evaluate UC cloud app security providers?

  Security is a priority when moving communications to the cloud. Organizations must do their due diligence when evaluating cloud providers' UC security expertise.Continue Reading

• Integrate contact center and unified communications platforms

  The lines are blurring between contact center and unified communications platforms, as team messaging capabilities help agents collaborate and resolve customer issues.Continue Reading

• How do media servers differ from media gateways?

  Expert Carrie Higbie explains how media servers differ from media gateways and how media servers are useful in video and voice environments.Continue Reading

• How does a volts direct current signal relate to telecom?

  Expert Matt Brunk explains how a volts direct current signal is used in telecommunications.Continue Reading

• What is the difference between H.248 and H.323 protocols?

  H.248 and H.323 are protocols associated with VoIP. IP telephony expert Jon Arnold explains the difference between the two in this expert response.Continue Reading

• What is a UC client?

  What do vendors mean when they refer to a UC client? Learn what a UC client is and how it is used.Continue Reading

• What are the advantages of SIP trunks versus analog circuits?

  SIP trunking is not perfect, but it has more options and features compared to what traditional phone companies offer, says UC expert Matt Brunk.Continue Reading

• What is a call park phone feature and how does it work?

  UC expert, Matt Brunk, explains a call park phone feature, how it works and how it compares to a visual call park feature in this expert response.Continue Reading

• What are the different types of private branch exchange systems?

  The types of PBX systems available shifted after the advent of Internet Protocol, according to IP telephony expert Jon Arnold.Continue Reading

• Are there advantages to using the public switched telephone network?

  You may have to sacrifice some advantages of the public switched telephone network if you switch to VoIP, says telephony expert Jon Arnold.Continue Reading

• How can I easily switch between an external webcam and a built-in one?

  Video expert Steve Campbell answers a question about built-in and external webcams. Certain factors affect the quality of your experience, he says.Continue Reading

• Can I share my webcam with multiple programs simultaneously?

  There are a few ways you can share your webcam with multiple programs at once, but you have to beware of malware, says video expert Steve Campbell.Continue Reading

• When does it make sense to employ an external webcam?

  The decision of whether to use an external webcam depends on what you intend to use video conferencing for, says video expert Steve Campbell.Continue Reading

• How does VoIP performance differ over LAN, WAN and other networks?

  Environment affects VoIP performance, so it's important to consider how VoIP best fits in your environment is important, our UC strategies expert explains.Continue Reading

• What is the SVC Codec and how is it used?

  The SVC codec is an extension to the H.264 standard for video encoding used by many equipment manufacturers, explains our video conferencing expert.Continue Reading

• The truth about five nines availability in unified communications networks

  Five nines availability is attainable with traditional telecommunications networks, but is it attainable with a unified communications network? This tip explains how to calculate availability and how it relates to unified communications software and...Continue Reading

• The value of toll bypass in the enterprise

  IP telephony expert Jon Arnold explains the value of toll bypass in an IP telephony setup, detailing why enterprises should consider it as an option while tempering cost-savings expectations.Continue Reading

• Identifying issues in a multi-site Cisco UC deployment

  Deploying Cisco Unified Communications Manager between multiple sites requires an appropriate dial plan, appropriate bandwidth, a quality of service (QoS) implementation and a design that can survive IP WAN failures. This chapter will explain the ...Continue Reading

• What's the difference between collaboration and web conferencing?

  Although the terms "collaboration" and "web conferencing" are similar, there are subtle differences in their meanings that can better help you understand what they are and what they do.Continue Reading

• What can a VoIP phone do that a landline phone cannot?

  This expert response outlines the basic differences between a VoIP phone and a POTS phone.Continue Reading

• How silence suppression saves WAN bandwidth

  Silence suppression, or voice activation detection (VAD), technology is used to save WAN bandwidth used by VoIP traffic, while comfort noise generation (CNG) counteracts negative affects on VoIP speech quality.Continue Reading

• VoIP bandwidth: Calculate consumption

  The bandwidth needed for VoIP transmission depends on compression technology, packet overhead and the network protocol used. In this tip, learn how to calculate how much bandwidth your VoIP implementation will need.Continue Reading

• How voice compression saves bandwidth

  Compression of voice traffic can save bandwidth on your IP network, but can cost quality or cause delays. Learn more about the CODECs or standards for voice compression -- and their effect on call quality -- in this tip.Continue Reading

• Defining traffic telecommunications style

  There are three types of traffic: voice, data and image -- each with its own set of requirements for transmission. Find out here how these different types of traffic are quantified.Continue Reading

• What is tromboning?

  In this expert reply, Patrick Ferriter explains what tromboning means in VoIP.Continue Reading

• Turning analog phones into VoIP phones

  How an ATA or broadband phone works and what kind of features and performance you can expect from them.Continue Reading

• Working with the Layer 2 data link layer in an IP telephony deployment

  This IP telephony deployment article provides solutions to performance issues in Layer 2, the data link layer.Continue Reading

• Policing and shaping within QoS

  Learn about the policing and shaping methods within QoS that allow IT professionals to smooth traffic flows for VoIP transmission.Continue Reading

• What is the difference between gateways and gatekeepers?

  Learn what the difference is between a network gateway and a gatekeeper in this Ask the Expert response.Continue Reading