As organizations seek to solidify their commitment to hybrid work in 2022, business and IT leaders are looking to the cloud.
According to a proprietary survey conducted by Enterprise Strategy Group (ESG), nearly 60% of IT decision-makers said they prefer cloud-based solutions for their unified communications and collaboration (UCC) solutions and related technologies, such as endpoint devices, security and networks.
Beyond that, 88% of respondents said they prefer a UCC platform with integrated chat, video, virtual events and security, and 30% identified cloud consumption models as most strategic for their organization’s unified communications platform.
When it comes to end-user computing, more than a quarter of IT decision-makers said accelerating toward a cloud operating model is a 2022 priority.
When you look closely at the top hybrid work priorities identified by ESG, it is clear why cloud is the preferred model for communications and collaboration—and why business and IT leaders are looking for an end-to-end cloud-based unified communications-as-a-service (UCaaS) platform.
The reality is that not all UCaaS platforms can meet IT’s priorities. The unified portfolio from NWN Carousel offers unique advantages over other cloud communications service providers (CCSPs), particularly when it comes to the hybrid workplace. These include:
- A complete end-to-end portfolio of cloud-based solutions that includes Device as a Service, Unified Communications as a Service, Contact Center, Integrated Security, Visual Collaboration & Workspace, and Advanced Technology Solutions for connectivity and networking.
- An industry-leading Experience Management Platform (EMP) that provides visibility, analytics and administrative functions across the entire UCaaS portfolio, centralizing information into a single version of the truth with real-time monitoring, analytics and reporting.
- A CCSP that is widely known and highly regarded for its obsessive commitment to customer service, with more than 30 years of experience in delivering UCC solutions, a team of more than 1,300 professionals and a customer base of millions of users across more than 7,000 leading organizations in North America.
Why Choose Cloud as a Priority for Hybrid Work
The top 2022 hybrid work priorities are related to issues around improving IT operational efficiency, improving the employee experience, strengthening cybersecurity, supporting flexibility in end-user devices, bolstering connectivity and better aligning technology investments with business goals and processes.
See related articles:
Embracing the New Rules of Hybrid Work
Top Five Hybrid Work Priorities for 2022 . . . and How to Achieve Them
Cloud-based communications and collaboration services have the potential to deliver on all priorities far better than on-premises solutions. Cloud offers advantages in agility, scale, innovation and speed, as well as a consumption purchasing model and integration that on-premises solutions simply can’t match.
With an integrated, end-to-end cloud platform, organizations can eliminate silos that limit innovation, and they can use NWN Carousel’s EMP as a single source of truth across integrated technologies and in multi-vendor environments.
What’s more, IT teams can embrace digital transformation and hybrid work more rapidly and with greater confidence by using the technology platform—as well as the skills, experience and knowledge—of a CCSP like NWN Carousel. Working with NWN Carousel, organizations can radically simplify IT management at a time when it is more difficult and expensive to recruit, train and retain qualified IT personnel.
Navigating the Continued Evolution of the Future of Work
Read this paper for NWN Carousel’s take on the top trends for 2022 and how organizations can leverage a Cloud Communications Service Provider to provide a consistent and effective hybrid work model.
Download NowWhat to Look for in a Cloud Communications and Collaboration Platform
The key to ensuring a successful transition to the cloud is to choose the right CCSP. Look for a single cloud-based, end-to-end platform for UCC that unifies all the critical features and services necessary to meet the priorities and challenges of the modern hybrid workforce. That means choosing a provider that offers an integrated portfolio of services that are designed to work together. The checklist must include:
- End-to-end security that is tightly integrated by design into all aspects of your IT infrastructure.
- UCC services, including contact center when necessary for specific use cases.
- Advanced technology solutions for worry-free, resilient networking and connectivity.
- Device management with a comprehensive lifecycle management solution for endpoints, as well as the flexibility to leverage device-as-a-service options.
- Visual collaboration and workspace solutions that can support a hybrid workforce irrespective of location, including integrated meeting rooms, video and web conferencing, video wall display systems and digital signage.
- An experience management platform that uses automation and artificial intelligence to simplify IT operations and enhance visibility, control, analytics, monitoring, reporting and support.
NWN Carousel is the leading CCSP offering a complete portfolio of the products, services, solutions and support that organizations need to turn their 2022 hybrid work goals into reality. NWN Carousel is focused on transforming the customer and workspace experience for commercial, enterprise and public sector organizations.
NWN Carousel’s integrated devices, communications apps, AI-enabled contact centers, networking, security and analytics allow customers to learn, discover, work and connect from anywhere—all delivered as a cloud service that is simple to use and manage.
For more information on how NWN Carousel can simplify your cloud journey for unified communications and collaboration, please review the articles and other content on this site or visit NWN Carousel.
