2022 is a pivotal year for organizations to deliver on their commitment to hybrid work. The immediate demands of the pandemic have given way to an expectation that hybrid work is the new normal for organizations of all types. Per proprietary research by ESG, nearly 80% of organizations plan to continue supporting hybrid work in 2022. This special section examines the critical steps organizations must take to ensure they are delivering on the promise of hybrid work for employees and customers—for 2022 and beyond. We will explore the “new rules” of hybrid work; the importance of embracing cloud models; and the need to focus on vital areas such as end-to-end unified communications and collaboration, security, simplified IT management, end-user devices, employee experience and more. We will also look at key challenges faced by companies in state and local government, education (SLED), and in broader enterprise environments.