Features

Features

• VoIP platforms offer a wide range of benefits to the enterprise

  Companies can choose from one of three VoIP architectures -- on-premises, SaaS VoIP or hybrid cloud. Learn what features and functionality each deployment model offers.  Continue Reading

• Video conferencing platform connects California university campuses

  To keep up with the changing culture of video communications, California State University adopted Zoom to better connect students and faculty and create a more connected campus.  Continue Reading

• ATB Financial banks on cloud communications platform

  For ATB Financial, RingCentral's cloud communications platform offered mobility, integration and legacy support to help modernize its dated telephony infrastructure.  Continue Reading

• Compare offerings from 8 leading cloud and hybrid VoIP vendors

  Learn how organizations can select the enterprise VoIP vendor that offers the platform with the best mix of functionality, interoperability, reliability and ongoing support.  Continue Reading

• How 5 leading on-premises and hybrid VoIP platforms compare

  Learn how four use case scenarios can help organizations differentiate between the leading on-premises and hybrid VoIP systems so they can select the best platform for their needs.  Continue Reading

• Demand for cloud video conferencing drives market consolidation

  The popularity of video is driving consolidation in the cloud video conferencing market as vendors look to round out their portfolios and meet growing enterprise demand for video.  Continue Reading

• Speech technology applications evolve for new use cases

  Speech technology has become a popular tool, and the addition of AI has led to more powerful use cases. Learn how AI-driven speech technology can benefit your organization.  Continue Reading

• Changing business priorities drive cloud UC adoption

  The demand for flexible systems and collaboration tools is helping drive UCaaS adoption across all market segments. However, business size is playing a role.  Continue Reading

• How to deploy team collaboration platforms successfully

  How an organization deploys team collaboration tools depends on its overall UC strategy and end-user needs. Discover the deployment options available and how to ensure adoption.  Continue Reading

• Know the security risks of CPaaS and communication APIs

  Learn how your data may be at risk when deploying CPaaS and communication APIs and how to protect your organization from potential data security risks.  Continue Reading

• 5 trends driving AI in contact centers

  Contact center AI is evolving to meet the needs of organizations. Vendors are focusing on five trends that are driving the market for AI in contact centers.  Continue Reading

• 6 questions to ask before choosing a SaaS or hybrid cloud VoIP system

  Before choosing a SaaS or hybrid cloud VoIP vendor, it's important for organizations to create a list of must-have features that can be used to narrow down their selection criteria.  Continue Reading

• 5 considerations for selecting an on-premises VoIP platform

  Although cloud-based VoIP is popular, organizations are consistently choosing on-premises VoIP systems, as they offer sites more control over their communications environment.  Continue Reading

• Boostability gains agent insight with new contact center platform

  What do you do when your contact center doesn't provide the data and features you need? One company decided to deploy a new platform that could support current and future needs.  Continue Reading

• Nestle connects globally with enterprise collaboration platform

  Nestle is rolling out Workplace by Facebook as its new enterprise team collaboration platform, as it looks to more efficiently connect its global employees.  Continue Reading

• Improve the contact center experience with 3 key integrations

  Organizations that want to offer a modern contact center experience can turn to AI, messaging apps and UC to improve agent productivity and customer service.  Continue Reading

• Enterprise VoIP platforms provide UC functionality in a single system

  The shift toward mobile workforces has dramatically changed how VoIP is deployed. Learn about three popular VoIP deployment models and use case scenarios and how VoIP is only a single component in a much larger unified communications strategy.  Continue Reading

• 8x8 X Series platform wins Network Innovation Award

  The 8x8 X Series combines unified communications and contact center technologies into a single cloud-based platform.  Continue Reading

• Expert insights reflect top five trends in unified communications

  UC buyers need all the advice they can get in a rapidly changing market. Our top expert tips of 2018 helped organizations make sense of the trends driving the UC market.  Continue Reading

• 5 UC trends that drove headlines in 2018

  From Cisco merging Spark and Webex to Microsoft's Teams migration, take a look back at the top UC news stories of 2018 and the UC trends that drove them.  Continue Reading

• Team communication apps see surge in enterprise adoption

  The adoption of team communication apps is on the rise, as enterprises focus on improving workflow and efficiency through contextualized communication.  Continue Reading

• How to prepare for and manage VoIP call quality issues

  Do you know how to maintain call quality when deploying VoIP? Get the answers to your VoIP quality concerns, from predeployment assessments to troubleshooting tools.  Continue Reading

• Maximize collaboration with the right huddle room design

  Huddle room design is an essential part of creating a good collaborative environment. Learn what equipment options are available for your collaboration spaces.  Continue Reading

• How to plan and manage huddle room design to increase productivity

  Get the answers to your questions on deploying video conferencing in huddle rooms -- from why the option is so attractive to what you'll need for a successful deployment.  Continue Reading

• PSTN vs. VoIP: What's best for your business?

  Unsure of where your organization stands in the PSTN vs. VoIP debate? Use this feature-by-feature comparison to decide whether VoIP or PSTN services fit your organization's needs.  Continue Reading

• Digital whiteboards' remote collaboration underused by organizations

  When using interactive whiteboards, businesses need to get remote workers involved in the collaboration process through video calls, screen sharing and digital annotation.  Continue Reading

• Conference rooms of the future need IT control, expertise

  As organizations evaluate their conference rooms of the future, IT groups need to lead these projects to create a consistent meeting room experience for end users.  Continue Reading

• Open UC platforms improve communication workflow, but carry risks

  An API-based integration between UC and business apps can improve workflows and contextual communication. But the integrations may carry security risks.  Continue Reading

• Dolby Voice Room conferencing product wins Network Innovation Award

  Dolby's new video conferencing product, Dolby Voice Room, targets the huddle room market, while touting high-end audio capabilities and ease of management.  Continue Reading

• How to navigate a Microsoft Teams migration from Skype for Business

  A Microsoft Teams deployment seems inevitable for Skype for Business users. Learn how to prepare your organization, whether you're in the cloud or on premises.  Continue Reading

• Cloud contact center benefits include simplicity, integrations

  More organizations are putting their contact center in the cloud to simplify and integrate their agent communications. But other organizations are taking a hybrid approach.  Continue Reading

• Consolidating overlapping tools for enterprise collaboration

  Tools for enterprise collaboration are most effective when users work on the same platform. Consider these best practices to consolidate overlapping features.  Continue Reading

• How the top cloud collaboration tools stack up

  Team collaboration apps have saturated the UC market. See how the leading products compare on calling features, video conferencing support, pricing and other criteria.  Continue Reading

• UC management tackles multivendor, hybrid UC challenges

  Multivendor and hybrid UC are creating complex management challenges for enterprises. Learn how UC performance management provides enterprises with the tools they need.  Continue Reading

• Mobile unified communications market has growing pains

  The mobile UC market needs to offer products that make access to voice, text and video platforms simple, which means enterprises will rely on native device apps in the meantime.  Continue Reading

• Keeping cloud-based unified communications grounded

  Cloud-based unified communications brings with it a chance for networking pros to transform and innovate their networks -- and their own IT skill sets.  Continue Reading

• Seeking use cases for digital collaborative whiteboards

  As a fairly new business technology, touchscreen whiteboards are trying to find their way into the enterprise market. Some companies, however, are struggling to find use cases.  Continue Reading

• Disadvantages of interactive whiteboards: Cost, lack of interoperability

  Large-screen collaboration devices offer some powerful communications tools. But buyers also need to heed some of the disadvantages of interactive whiteboards.  Continue Reading

• Polycom video conferencing system offers widespread capabilities

  Polycom's video conferencing system provides companies of all sizes with flexible deployments for mobile devices, desktop computers and meeting rooms.  Continue Reading

• The business case for video conference technology just got easier

  Use cases for video conference technology have transformed recently, as the software-as-a-service model provides greater flexibility, lower cost of ownership and easier deployments.  Continue Reading

• Unify OpenScape Voice: Product overview

  With support for mobility, video and scalability for up to 500,000 users, OpenScape Voice -- and the rest of the Unify UC portfolio -- is well-suited for large enterprises.  Continue Reading

• Avaya UC product overview: Aura Communication Manager

  The Avaya Aura Platform, perhaps best suited for larger enterprises, supports messaging, voice, video, presence and mobility features, as well as virtualization.  Continue Reading

• Mitel VoIP 3300 series controllers: Product overview

  The Mitel VoIP platform consists of the 3300 series controllers. With support for up to 2,000 SIP trunks, the 3300 series can replace legacy telephony in small or large businesses.  Continue Reading

• ShoreTel phone system: Product overview

  The ShoreTel VoIP system boasts several voice switches, simplified administration and automated backup. The premises platform is ShoreTel's replacement for PBX telephony.  Continue Reading

• Cisco UCM voice over IP system: Product overview

  Designed for small and medium businesses, as well as large enterprises, Cisco UCM provides voice over IP technology that can replace a legacy telephone system.  Continue Reading

• Comparing the leading VoIP vendors and their products

  Before purchasing a VoIP system, enterprises need to carry out careful research as VoIP vendors offer intricate products with varying capabilities.  Continue Reading

• Toshiba IPedge VoIP System Product Overview

  The Toshiba IPedge is a secure software-based VoIP system intended to replace legacy telephony.  Continue Reading

• Google Hangouts vs. Skype: A comparative look

  Google's challenging Microsoft in the video conferencing market. This chart offers a feature-by-feature comparative look at Google Hangouts vs. Skype.  Continue Reading

• Identifying issues in a multi-site Cisco UC deployment

  Deploying Cisco Unified Communications Manager between multiple sites requires an appropriate dial plan, appropriate bandwidth, a quality of service (QoS) implementation and a design that can survive IP WAN failures. This chapter will explain the ...  Continue Reading