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Article
Contact center AI trends take center stage at Enterprise Connect 2019
Several vendors at Enterprise Connect 2019 focused on contact center AI innovation and virtual agents. But are businesses actually ready for the technology? Read Now
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Article
Achieve UC success with strong user adoption strategies
Unified communications is not just about the technology; it's about the people, too. IT leaders at Enterprise Connect share their tips on how to support end-user adoption. Read Now
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Article
Microsoft to support cloud meetings with on-prem Skype for Business
Microsoft bows to customer demand to keep on-premises Skype for Business for calling and messaging, while using Teams only for cloud meetings. Read Now
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Cloud migration planning key to successful UCaaS deployment
Making the move from an on-premises system to UCaaS can be full of hurdles. Cloud migration planning can help navigate the pitfalls and give a clear path to successful UCaaS deployment. Read Now
Editor's note
Enterprise Connect 2019 is all about the latest innovations in the mature unified communications market. At this enterprise communications and collaboration conference, vendors showcase their newest services built around emerging technology as they look to differentiate from the competition. Analysts and business leaders offer insight on UC strategies and proving the business value of UC investments.
Our coverage at Enterprise Connect 2019 -- which runs from March 18 to 21 in Orlando, Fla. -- provides the latest news and offers you the business leader and analyst insight you need to find the tools, trends and strategies that benefit your organization.
1Developing a UC strategy
The key to successfully deploying unified communications and collaboration technologies lies in a strong strategy. Learn how business leaders develop their organization's UC strategies and what advice industry analysts have to offer.
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Article
Achieve UC success with strong user adoption strategies
Unified communications is not just about the technology; it's about the people, too. IT leaders at Enterprise Connect share their tips on how to support end-user adoption. Read Now
-
Article
Microsoft to support cloud meetings with on-prem Skype for Business
Microsoft bows to customer demand to keep on-premises Skype for Business for calling and messaging, while using Teams only for cloud meetings. Read Now
-
Article
Cloud migration planning key to successful UCaaS deployment
Making the move from an on-premises system to UCaaS can be full of hurdles. Cloud migration planning can help navigate the pitfalls and give a clear path to successful UCaaS deployment. Read Now
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Article
Mature UC market drives innovation at Enterprise Connect 2019
The maturity of the UC market is driving vendors to find new ways to innovate. Enterprise Connect 2019 will see service and product announcements around AI and contact centers. Read Now
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Article
Make VoIP the starting point for hybrid communications
Moving to VoIP is the first step toward creating a hybrid unified communications architecture. Learn how to test and maintain voice quality for a successful migration. Read Now
2Collaboration services and technology
Collaboration technology is a vital part of enterprise communications, but the trick is to find out which collaboration offerings meet your organization's needs. Find out what analysts, users and vendors say are the collaboration services and trends that should be on your radar.
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Article
Cisco's collaboration unit mum on Webex Teams adoption
Cisco's collaboration unit has declined to provide statistics on the use of Webex Teams, even as rivals Slack and Microsoft Teams have attempted to demonstrate momentum for their apps. Read Now
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Article
New Lifesize conferencing systems bring 4K video to huddle rooms
Lifesize's latest Icon video conferencing systems are designed to meet the challenges presented by smaller, ad hoc meeting spaces, like the huddle room. Read Now
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Polycom Trio integrates with Alexa for Business
Poly, the new name for the merger of Plantronics and Polycom, has added Alexa for Business to voice-activate meetings on the Polycom Trio conference room phone. Read Now
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Slack integration signals shift in Avaya collaboration strategy
In launching a Slack integration this week, Avaya signaled that it would open its ecosystem to the collaboration apps of other vendors. Read Now
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LogMeIn products Jive and GoToMeeting to be unified
The LogMeIn products Jive and GoToMeeting will be combined under a new brand, an integration that analysts say is necessary for the vendor to remain competitive. Read Now
3Emerging technology
From AI to APIs, technological advances are changing how organizations use their UC and collaboration services. Vendors are also finding new ways of integrating new technology into their offerings. Stay on top of what new trends and technology you should evaluate for your organization.
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Article
Contact center AI trends take center stage at Enterprise Connect 2019
Several vendors at Enterprise Connect 2019 focused on contact center AI innovation and virtual agents. But are businesses actually ready for the technology? Read Now
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Article
Cisco enhances Webex Assistant with AI meeting, call controls
Cisco added new capabilities to the Webex Assistant that should make it easier to place calls and join meetings. The vendor plans to roll out additional AI features later this year. Read Now
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5 trends driving AI in contact centers
Contact center AI is evolving to meet the needs of organizations. Vendors are focusing on five trends that are driving the market for AI in contact centers. Read Now
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How do you build a business case for speech technology applications?
Building a business case for speech technology requires an understanding of the current use cases. Our expert explains what to look for when building a business case for speech technology. Read Now
4Cloud-based UC
UC in the cloud is gathering greater attention and broader adoption. Here's the latest on new cloud-based products and services for unified communications.
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Fuze and Samsung partner to bring mobile UCaaS to the frontline
Mobile UCaaS is the focus of Fuze and Samsung's new partnership. The providers are working to expand the use of collaborative communications for remote and customer-facing industries. Read Now
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Article
Zoom Phone cloud PBX expands features, partnerships
Zoom Phone works with desk phones from Polycom and Yealink and integrates with contact center products from Five9 and Twilio. Read Now
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New widget for RingCentral integrations targets enterprises
RingCentral released several new tools for enterprises ahead of Enterprise Connect 2019, including a widget for adding RingCentral integrations to CRM and help desk apps. Read Now
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ATB Financial banks on cloud communications platform
For ATB Financial, RingCentral's cloud communications platform offered mobility, integration and legacy support to help modernize its dated telephony infrastructure. Read Now
5UC services and technology
The world of UC technology and services remains a mix of legacy and cutting edge, and everything in between. Learn how companies and vendors are both working to get the most out of on-site technology while updating it for the 21st century.
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Article
PDP Gaming alleges Poly copied its logo
The gaming accessories company PDP Gaming has sued Poly in federal court, alleging the Plantronics-Polycom merger copied PDP's logo. Read Now
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How are SIP trunking vendors differentiating their services?
SIP trunking vendors are using security features to differentiate themselves in a crowded market. Our expert explains what types of SIP trunking security you can expect. Read Now
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Business desk phones see changing role in the enterprise
Desk phones seem to be going the way of the Dodo in favor of softphones and mobile clients. But research suggests organizations are finding new ways to use desk phones for business. Read Now
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Vendors showcase latest UC offerings at Enterprise Connect 2019
The Enterprise Connect 2019 expo floor will feature more than 140 vendors with their latest offerings in the UC space, including team collaboration tools and digital whiteboard technology. Read Now