-
Article
Cisco using Spark hybrid hardware to nudge customers to the cloud
Cisco unveiled at Enterprise Connect Spark hybrid video conferencing to help companies move to the cloud. The new Room Kits run off Spark or on-premises gear. Read Now
-
Article
Unified communications users weigh vendor consolidation
Unified communications users shared their successes and setbacks, with vendor consolidation as a key theme in a panel discussion at Enterprise Connect 2017. Read Now
-
Article
Microsoft adds enterprise features to Skype for Business telephony
Microsoft has added call management features to Skype for Business telephony. The company introduced the improved version of the cloud-based software at Enterprise Connect. Read Now
-
Article
Avaya bankruptcy leaves customers in backup planning mode
Avaya UC customers are in limbo with the vendor in bankruptcy. Consultants at Enterprise Connect offer Avaya bankruptcy contingency plan steps to prepare for the worst. Read Now
Editor's note
Changes are afoot in the unified communications market. Messaging has emerged to challenge and complement telephony. Video is appearing in more places outside conference rooms. Cloud technology continues to gather interest. Communication APIs now weave into business applications. And the contact center and unified communications continue to meld. All these applications also require a robust and well-designed network infrastructure.
UC vendors, users and analysts will dissect these topics and more at Enterprise Connect 2017, held in Orlando, Fla., from March 27 to 30. This year, event organizers jettisoned a WebRTC conference-within-a-conference that appeared at past Enterprise Connects. In its place, a series of sessions will examine technologies that could shape communications strategies by 2020.
Enterprise Connect 2017 will also feature new faces. Amazon Web Services, for instance, will have a keynote address and booth featuring its new UC service, Chime. Communications API provider Twilio also has a keynote. Google, too, has made headlines recently with its revamped Hangouts apps.
As we track these important developments, follow our comprehensive coverage of Enterprise Connect 2017, including news, trends, analysis and multimedia packages.
1Enterprise Connect 2017 Themes
Team collaboration applications, cloud migrations and communication APIs are some of the trends to track at Enterprise Connect 2017. Also, glean insights from industry experts.
-
Article
IT pros share API deployment challenges, offer insights
Communications APIs promise quick and easy deployments, but this new technology has its challenges. Three IT professionals share their API deployment experiences. Read Now
-
Article
Unified communications vendors outlooks on cloud differ
While hybrid deployments are the reality now, some unified communications vendors might disagree on the future of cloud communications and on-premises systems. Read Now
-
Article
Decoding the CPaaS market: A look at vendors, products and customers
Communications platform as a service, or CPaaS, came to life in 2016. The evolving market exudes a dual nature with two kinds of customers, products and vendors emerging. Read Now
-
Article
Cisco Spark, Slack ignite fledgling team messaging market
Emerging team messaging platforms have great potential. Cisco Spark, in particular, is poised to affect the UC market, but widespread enterprise adoption remains unclear. Read Now
-
Article
Integrate contact center and unified communications platforms
The lines are blurring between contact center and unified communications platforms, as team messaging capabilities help agents collaborate and resolve customer issues. Read Now
-
Article
Team collaboration apps headline Enterprise Connect 2017
Slack, Cisco Spark, Microsoft Teams and other team collaboration apps are tweaking traditional UC systems. Plus, Amazon and Google enter the fray as potential players. Read Now
2Enterprise Connect 2017 Video
Watch this section for product demonstrations and analyst insights that reflect the latest innovations in the unified communications industry.
-
Video
Cisco Spark Board, Polycom camera refocus on video conference rooms
While big boardroom video conferencing deployments are perhaps a thing of the past, video meetings could find a new home in small and medium-sized meeting rooms. Watch Now
-
Video
Cloud unified communications carrying more clout
Current cloud trends in unified communications include hybrid deployments and an increase in video conferencing adoption. But is hybrid just one step toward a pure-cloud model? Watch Now
-
Video
Unified communications vendors and users continue consolidation
In this video with analyst Irwin Lazar, explore some key market trends, including industry consolidation, UC analytics and the emergence of artificial intelligence tools. Watch Now
-
Video
Voice applications, analytics suites part of UC evolution
In this video, Vonage and Plantronics demonstrate their latest innovations. See how a voice API and analytics suite are helping advance enterprise communications. Watch Now
-
Video
Unified communications platforms get contextual, customizable
UC clients often undergo evolutionary development, rather than revolutionary changes. See how two vendors in particular are looking to advance enterprise communications. Watch Now
-
Video
Do communication APIs complement or challenge UC products?
Embedded communications, like click-to-call or click-to-video, can enhance business workflows. But are these new API tools ready for enterprise use? Watch Now
-
Video
API vendors show how to build web-calling features
In this video, see how API vendors are providing the building blocks to support web-based communications. Browser-based calling, in particular, is a fundamental feature. Watch Now