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Unified Communications Nation
In this UC-centric blog, our editors weigh in on unified communications applications, features, trends, news and insights important to enterprise IT networking and telecom pros.
Recent Posts
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Quantifying success for team collaboration applications
- TechTarget 13 Aug 2019 -
5 best practices for cloud calling success
- Senior Site Editor 29 Jul 2019 -
Know the ingredients for team collaboration app success
- TechTarget 16 Jul 2019
Organizations that deploy team collaboration applications are looking to achieve the greatest ROI possible. The struggle is in determining what metrics to quantify the success and ROI of these ...
Organizations looking to augment their communications features while also cutting costs and improving scalability are turning to the cloud for their calling services. But migrating to cloud calling ...
Team collaboration apps are everywhere, but deploying them isn't an immediate recipe for success for organizations looking to improve workflow collaboration. Attitudes toward the role of team ...
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UC adoption programs support users and business goals
- Senior Site Editor 25 Jun 2019 -
Why the UCC market needs AI to improve the user experience
- Senior Site Editor 29 Apr 2019 -
4 UCaaS market trends driving vendor offerings
- TechTarget 19 Nov 2018 -
The time for the omnichannel contact center is now
- ZK Research 08 Nov 2018 -
Would businesses embrace Google+ as a corporate social network?
- Senior Site Editor 15 Oct 2018 -
Opinion: New APIs work to connect apps to multiple messaging platforms
- ZK Research 12 Oct 2018 -
Five steps for a successful video conferencing strategy
- Senior Site Editor 06 Jul 2018
Transforming a business with unified communications takes more than deploying new apps and services. End users must adopt the services and incorporate them into their daily workflows. For many ...
The future of work is increasingly remote as employees work across branch offices, cities and time zones. Consequently, unified communications and collaboration technology needs to provide users ...
The features users are looking for in UCaaS platforms are ever-evolving. Vendors are focusing on adding and improving features based on market demand and trying to keep up with alternative UC ...
Editor's note: In this opinion piece, industry analyst Zeus Kerravala shares his thoughts on the omnichannel contact center and Talkdesk's latest approach. After years of discussion but low ...
Google plans to shut down its consumer-oriented Google+ social networking service and focus on a corporate social network for enterprise customers. The tech giant made the announcement last week ...
Note: Vonage is a client of ZK Research. The digital transformation era has arrived, and market leadership will be largely based on excellence in customer service. In 2017, ZK Research data showed ...
When deploying video conferencing successfully, you simply can't install a video client and give users a webcam. Organizations with a robust video conferencing strategy see more deployment success ...
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CPaaS brings contextual communication to customer interactions
- Senior Site Editor 26 Jun 2018 -
On-premises contact center technology on the decline
- Senior Site Editor 30 May 2018 -
Integrated communications extends UC capabilities
- Senior Site Editor 08 May 2018 -
Workplace by Facebook, Amazon Chime and Walmart -- too big to ignore
- Executive Editor 21 Nov 2017 -
Evaluating SBC vendors for cloud communications infrastructure
- Senior Site Editor 02 Nov 2017 -
New software and cloud trends support enterprise collaboration evolution
- Senior Site Editor 03 Feb 2017
Organizations that want to compete in an increasingly digital world and improve customer experience will find contextual communication benefits with communications platform as a service. Customers ...
On-premises contact centers are decreasing in popularity as more organizations look to cloud-based and hosted services for their contact center technology. According to a recent Gartner Magic ...
Organizations that want to drive greater value from their unified communications deployment should look to integrate communications into other parts of their business. Integrated communications ...
A little more than a year ago, Facebook crashed the unified communications party. The largest social network in the world launched Workplace by Facebook, a collaborative platform for business ...
As more organizations move their communications infrastructure to the cloud, session border controllers must follow suit. In 2016, nearly 40% of North American business users were using some form ...
Digital transformation plans are becoming popular; and for some organizations, enterprise collaboration is at the heart of it all. The days of collaborating only in the office with a set number of ...