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What is the difference between Zoom Meetings and Zoom Rooms?
For some users, Zoom Meetings is all they need; others may opt for Zoom Rooms. Learn about the features each service provides and the supported use cases.
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Where to find Zoom recordings? How to view Zoom recordings
Depending on your initial settings, Zoom recordings can be found locally on your computer or in the Zoom cloud. Find out how to navigate the Zoom recordings menu.
News
Cisco makes Webex AI updates widely available
The Cisco AI Assistant in Webex Contact Center and the Webex AI Agent for self-service customer support are now generally available. More AI features are coming.
News
Microsoft takes Teams Phone to Dynamics 365 Contact Center
Microsoft's updates for Teams Phone include Dynamics 365 Contact Center integration and Copilot features to improve customer service.
Trending Topics
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Collaboration & Communication Security Manage
Generative AI security best practices to mitigate risks
When tackling AI security issues, enterprises should minimize shadow IT risks, establish an AI governance council and train employees on the proper use of AI tools.
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Communications Platforms & Integrations Evaluate
CPaaS in CX: A look at top providers, trends and use cases
The CPaaS market, as it relates to customer engagement, is competitive and volatile. See how vendors cater to business customers and the trends driving innovation.
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VoIP & IP Telephony Get Started
How to manage E911 in a multivendor UC environment
Multivendor phone systems can present challenges for E911 management. Third-party platforms, however, can help businesses with call routing and location management.
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Video Conferencing & Visual Collaboration Get Started
What is the difference between Zoom Meetings and Zoom Rooms?
For some users, Zoom Meetings is all they need; others may opt for Zoom Rooms. Learn about the features each service provides and the supported use cases.
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Collaboration Software News
Cisco makes Webex AI updates widely available
The Cisco AI Assistant in Webex Contact Center and the Webex AI Agent for self-service customer support are now generally available. More AI features are coming.
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UCaaS & Cloud-Based UC
Zoom advances AI Companion with agentic AI
Zoom's AI Companion improvements include automated tasks, better action item detection and real-time note taking. The new features will be launched in stages through mid-2025.
Sponsored Sites
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Security
Transform Your Network Security: Secure, Agile, and Ready for the Future
Experience a revolution in network security with Secure Network Transformation solutions. Learn how TATA Communications’ comprehensive approach ensures unparalleled protection, performance, and flexibility for your network infrastructure.
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IT Workflows
Transform Your Organization With Modern and Resilient IT Services
Learn how ServiceNow’s IT solutions can help your organization seize the upside of operational resilience and raise employee agility.
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Collaboration
Increase Productivity with a Scalable Collaboration Solution
Learn how Slack offers significant advantages in scalability, security, platform depth and integrations, engagement, and shared channels are valued by organisations when undertaking digital transformation initiatives.
Find Solutions For Your Project
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Evaluate
Can Microsoft Teams send text messages?
There are many times when it would be helpful to send text messages via Teams. Fortunately, there are ways to do this through Microsoft and third-party applications.
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CPaaS in CX: A look at top providers, trends and use cases
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10 top unified communications providers for 2025
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How to evaluate top UCaaS providers and vendors of 2025
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Problem Solve
How to enable and set up Copilot in Microsoft Teams
Microsoft 365 Copilot, an AI assistant, offers several promising features. Find out how to configure Copilot with Teams workflows and its licensing prerequisites.
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Why is SIP trunking better than PRI and BRI?
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3 ways to take advantage of collaboration behavior data
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4 common problems with hybrid meetings and how to fix them
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Manage
Generative AI security best practices to mitigate risks
When tackling AI security issues, enterprises should minimize shadow IT risks, establish an AI governance council and train employees on the proper use of AI tools.
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Mapping how digital twin technology can work with UC
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Connected workspace apps improve collaboration management
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3 ways to retool UC platform security architecture models
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Unified Communications Basics
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Get Started
What is the difference between Zoom Meetings and Zoom Rooms?
For some users, Zoom Meetings is all they need; others may opt for Zoom Rooms. Learn about the features each service provides and the supported use cases.
-
Get Started
Where to find Zoom recordings? How to view Zoom recordings
Depending on your initial settings, Zoom recordings can be found locally on your computer or in the Zoom cloud. Find out how to navigate the Zoom recordings menu.
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Get Started
How to record Zoom meetings with OBS
By using Open Broadcaster Software to record Zoom meetings, companies can take advantage of more advanced features, such as live editing and live streaming.
Multimedia
Vendor Resources
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News
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Getting Ready for Enterprise Connect 2025!
My sessions this year focus on different areas of governance and compliance.
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We are Sorry, All Agentic AI Agents are Busy Now
The underlying issue before anyone can embrace agentic AI is trust, which has to be earned -- both by customers and by the enterprise.
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No Jitter Roll: Noting Some Key Product Themes at Enterprise Connect 2025
Our post-show roundup highlights a few themes: the prevalence of ‘virtual agents,’ voice’s importance, using AI to score all calls and making AI available to everyone.
Search Unified Communications Definitions
- What is a virtual contact center?
- What is podcasting?
- What is Real-Time Transport Control Protocol (RTCP)?
- What is telephony?