Editor's note
The SAP Sapphire 2019 conference will highlight SAP's emphasis on the "experience economy" -- technologies aimed at improving the customer and employee experience.
The company plans to kick off the show with Qualtrics customer and employee analytics software acquired in 2018. Attendees can expect concrete examples of the vendor's vision of combining Qualtrics experience data with operational data from SAP systems to make business processes more responsive to customer needs. SAP's new customer experience management suite, C/4HANA, will also play a role.
In addition, emerging technologies for the intelligent enterprise, including AI, IoT and blockchain, will be on display, along with developments in S/4HANA, SAP's next-generation ERP.
1Experience management on SAP platforms
SAP is making a major push into software that gauges customer and employee sentiment and delivers more responsive products and services through tighter integration with operational SAP systems like ERP and human capital management.
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Employee experience strategy boosts American Airlines CX
American Airlines' 'people first' culture starts with the employee and is underpinned by technology. It's not alone in making the workforce more inclusive. Read Now
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At Sapphire Now, McDermott targets the experience economy
Experience management was the overriding theme at SAP Sapphire Now, where SAP executives talked Qualtrics, experience data and why feelings matter. Read Now
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With CEM market in sight, SAP must fit in new Qualtrics pieces
One of SAP's top priorities must now be integrating Qualtrics into the ERP giant's product suite, analysts and a customer said. But putting the pieces together may not be easy. Read Now
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SAP's vision for full SuccessFactors HCM-Qualtrics integration could take years
SuccessFactors HCM customers have access to workplace data that gives them a sense for what's happening, such as an employee exit. The recently acquired Qualtrics tech could help reveal why something is happening, but SAP's vision for a complete integration of the two products will take time. Read Now
2Migrating to S/4HANA ERP
Surveys show that only a fraction of SAP customers have moved, or even plan to move, to S/4HANA -- the product of a massive effort to rewrite SAP's flagship ERP, Business Suite, to run on its HANA in-memory database. Every year, SAP releases new features and modules for S/4HANA that force customers into reconsidering a possible move to the new platform and choosing between the on-premises or cloud versions, which differ in important ways.
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Plattner: Cloud is the way forward for S/4HANA systems
In this Q&A, SAP's Hasso Plattner explains why the cloud is the best option for SAP S/4HANA systems and why companies must know their customers' feelings in order to succeed. Read Now
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SAP S/4HANA migration still just a plan for most customers
According to a new survey by ASUG, most SAP users plan to move to S/4HANA eventually, but they're currently focused on other IT priorities, lack of confidence in S/4HANA or still need to build a business case. Read Now
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SAP S/4HANA Cloud vs. on-premises -- benefits, limitations, adoption
When it comes to SAP S/4HANA Cloud vs. on-premises, issues such as functionality and customization are paramount. Here's a look at where each shines and where each falls short. Read Now
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Haribo can't bear SAP S/4HANA implementation
Haribo's deployment of S/4HANA may have led to problems getting its products into stores, but experts believe they could have been avoided with better project management. Read Now
3Emerging technologies for the intelligent enterprise
SAP Leonardo is the umbrella brand for a collection of leading-edge technologies that exploit machine learning, analytics and the broad reach of the internet to more closely connect people and objects in the physical world with SAP transactional systems. The company envisions building an intelligent enterprise that's more responsive to its environment, runs more efficiently and serves the needs of customers and employees. But getting all the parts to work together has proved challenging.
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SAP Leonardo IoT bridges gap between IoT and transactional data
SAP wants to stake a claim in IoT with SAP Leonardo IoT and integration with Microsoft Azure IoT Hub, but observers call the announcement more marketing exercise than anything. Read Now
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What it's like to implement SAP Leonardo
Pregis implemented Leonardo's IoT technology to improve its customer service and ensure that its machines run effectively, but it ran into some challenges along the way. Read Now
4HANA and delivery over the cloud
The HANA in-memory database underpins many of SAP's biggest products, including C/4HANA and S/4HANA. And like all major software vendors, SAP is striving to make HANA and other advanced technologies more accessible and affordable by delivering them over the cloud. Determining the proper place for infrastructure elements like SAP Cloud Platform is now a big part of the buying decision for enterprise applications.
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Hasso Plattner discusses the state of the SAP HANA database
In this Q&A, SAP co-founder Hasso Plattner explains why SAP HANA is now more accessible with the new HANA Cloud Services and can handle new enterprise database requirements. Read Now
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SAP HANA Cloud Services breaks in-memory database out of SAP ERP
SAP announced at Sapphire Now 2019 it is taking its flagship in-memory database platform to the cloud, pushing it beyond enterprise applications and making the technology more accessible. Read Now
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SAP HANA uses converge on analytics, transactions and apps
Many users, like clinical software maker HarrisLogic, combine all three HANA strengths in technology 'engines' for streamlined workflow, decision support and data integration. Read Now
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Criticism of SAP HANA database: Fair or false?
SAP HANA is an in-memory database and its namesake's highest profile product. The platform has added new functionality over the past decade, but industry experts disagree on how successful it has been. Read Now