Mobile application strategy
While mobile applications are growing to be more and more like desktop applications, IT teams still need to make special considerations for the mobile versions of these applications. Find out how the mobile application experience differs, what tasks are well-suited to mobile apps and how to take advantage of them.
Top Stories
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Tip
05 Nov 2024
Comparing mobile development in iOS vs. Android
When an organization builds a mobile app, many decisions come down to Android vs. iOS. The right approach can minimize development costs and support a positive user experience. Continue Reading
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Tip
08 Oct 2024
15 best practices for contact center agent training programs
Agents thrive when contact center training programs are built on KSAC profiles, performance analysis and recognition, personal coaching and shadowing, AI integration, and ROI. Continue Reading
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Tip
04 Oct 2024
Contact center fraud: How to detect and prevent it
Contact centers can be sitting ducks for fraudsters, but comprehensive agent training, authentication techniques and advanced technologies can protect businesses and customers. Continue Reading
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Tip
03 Oct 2024
Contact center monitoring: A step-by-step guide
A well-designed monitoring program identifies customer pain points and gathers valuable intelligence that can improve agent performance and CX, as well as products and services. Continue Reading
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Definition
13 Sep 2024
What is Uber?
Uber is a transportation and ride-sharing technology company that allows passengers to book rides and drivers to charge fares and get paid via a smartphone app. Continue Reading
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Tip
06 Sep 2024
7 essential steps to create a contact center RFP
Successful contact center RFPs are built on collaboration, vendor research, countless questions and answers, scorecards, shortlists, trial runs, bakeoffs and the final decision. Continue Reading
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Tip
27 Aug 2024
Contact center outsourcing: What businesses need to know
Businesses use contact center outsourcing to alleviate agent understaffing, expand customer service and reduce costs, but loss of control and service inconsistency are concerns. Continue Reading
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Tip
27 Aug 2024
Why contact centers have high turnover and how to combat it
The alarming rise in contact center turnover rates negatively impacts agent morale, customer interactions and ROI. In many ways, AI is seen as both the cause and the solution. Continue Reading
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Tip
21 Aug 2024
How to manage today's remote contact center agents
Technologies like agent analytics, video conferencing, collaboration tools, workforce management applications and cloud software can help manage remote contact centers. Continue Reading
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Tip
21 Aug 2024
The ultimate contact center security checklist
If customers know organizations can keep their data safe in the contact center, they have more positive experiences. This checklist of best practices can help establish that trust. Continue Reading
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Feature
16 Aug 2024
History and evolution of contact centers
Alexander Graham Bell, Steve Jobs and the Baby Bells played notable roles in the contact center's transformation into the front line of communication for businesses and customers. Continue Reading
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Definition
15 Aug 2024
What is geolocation? Explaining how geolocation data works
Geolocation technology identifies physical locations of devices and individuals based on information such as geographic coordinates and internet protocol addresses (IP address). Continue Reading
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Tip
12 Aug 2024
How to conduct a mobile app security audit
To keep corporate and user data safe, IT must continuously ensure mobile app security. Mobile application security audits are a helpful tool to stay on top of data protection. Continue Reading
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Tip
09 Aug 2024
10 best practices for contact center quality assurance
To ensure quality and results in the contact center, businesses must define clear metrics, use real-time analytics, seek customer feedback, upskill agents and automate everywhere. Continue Reading
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Report
09 Aug 2024
15 essential contact center features
Today's multifunctional contact centers must cut through the product hype and incorporate software features that meet customer demands for fast, seamless and personalized service. Continue Reading
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Feature
31 Jul 2024
7 contact center trends for 2024 and beyond
As contact centers trend toward becoming viable profit centers, AI's influence is at the core of conversational analytics, omnichannel communications and a mobile-first strategy. Continue Reading
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Tip
31 Jul 2024
Contact center compliance checklist for modern workforces
A contact center compliance checklist can serve as a starting point for contact center managers as they seek to comply with internal and external requirements. Continue Reading
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Tip
26 Jul 2024
How to improve the contact center experience for customers
Customers want their contact center interactions to be fast, seamless, tailored and personal in the form of mobile apps, self-service, improved IVR and knowledgeable human agents. Continue Reading
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Tip
24 Jul 2024
12 top contact center platforms of 2024
Which came first: the evolution of the contact center or the evolution of its supporting software? It's the old chicken-and-egg debate. Either way, AI is the catalyst. Continue Reading
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Video
23 Jul 2024
An explanation of super apps
Super apps consolidate banking, shopping, transportation, email and food delivery into a single, versatile application. Continue Reading
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Tip
19 Jul 2024
8 contact center challenges in 2024 and how to overcome them
Multifunctional contact centers must meet the expectations of savvy customers, hire and maintain qualified agents, monetize data, safeguard information and modernize operations. Continue Reading
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Tip
17 Jul 2024
How to set up Android Enterprise with EMM token registration
Android Enterprise can simplify Android management, but the wrong device enrollment method can complicate IT's job. Understand the pros and cons of EMM token registration. Continue Reading
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Tip
10 Jul 2024
How to set up Android Enterprise with QR code enrollment
QR codes are a convenient tool for Android Enterprise enrollment, but this method has some drawbacks. Discover the factors organizations should consider with QR code enrollment. Continue Reading
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Feature
02 Jul 2024
8 benefits of a modern contact center
Contact centers and their multifunctional capabilities can provide businesses with a competitive edge through improved agent performance, customer engagement and brand loyalty. Continue Reading
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Tip
26 Jun 2024
7 reasons why mobile apps are important for your business
Mobile apps can build loyal customer bases, provide insightful customer data and more. Businesses should understand the many ways these apps can enhance CX. Continue Reading
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Tip
25 Jun 2024
How to set up Android Enterprise with zero-touch enrollment
For organizations that value convenience and UX, zero touch could be an ideal Android Enterprise enrollment method. Learn about the advantages and challenges it can present. Continue Reading
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Feature
21 Jun 2024
Call center vs. contact center: What's the difference?
Call centers still live and die by the phone, while time and technologies have demanded more complex contact centers that service customers over multiple channels of communication. Continue Reading
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Tip
13 Jun 2024
How to choose an Android Enterprise enrollment method
When setting up Android Enterprise devices, there are several enrollment methods IT should consider. Admins should learn how to determine which method, or methods, to use. Continue Reading
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News
10 Jun 2024
Apple Intelligence GenAI, ChatGPT to boost Siri on iPhone, Mac
The consumer electronics giant finally made its long-anticipated move into generative AI, emphasizing privacy. But most features will only be available on the newest iPhones. Continue Reading
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Tip
07 Jun 2024
How to manage 4 common mobile payment issues
Mobile payments provide customers with a fast and secure way to pay without cash or physical cards. Managing these systems can be a complex task for organizations, however. Continue Reading
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Tip
01 May 2024
3 best enterprise mobile app authentication methods
Mobile app authentication is a foundational security strategy for remote and hybrid workforces. Learn how to choose between passwords, multifactor authentication and biometrics. Continue Reading
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Feature
29 Apr 2024
How to create a mobile device security policy, with template
A well-defined mobile device security policy should educate employees on the proper use of BYODs and set clear standards for end users and IT administrators alike. Continue Reading
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Tip
26 Apr 2024
8 mobile app development challenges for the enterprise
Despite the growth of mobile application development in the enterprise, developers must still navigate unique challenges to deliver apps to mobile users. Continue Reading
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22 Apr 2024
Simplify mobile app development for the enterprise
Without the right resources, mobile app development can be challenging. Find out how to start the process and the best tools to streamline the app dev journey. Continue Reading
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Feature
28 Mar 2024
What BYOD trends will take hold in the business world?
As employees and organizations come to expect greater mobility, BYOD is an important consideration in the successful planning and execution of the remote and hybrid workplace. Continue Reading
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Definition
21 Mar 2024
augmented reality (AR)
Augmented reality (AR) is the integration of digital information with the user's environment in real time. Continue Reading
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News
26 Feb 2024
Broadcom to sell VMware EUC division to KKR for $3.8B
Customers that pair VMware's hypervisor with Horizon and Workspace One desktops might feel licensing jitters, but the deal could lead to more flexibility. Continue Reading
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Tip
12 Feb 2024
Mobile unified communications: Everything you need to know
Mobile unified communications is becoming an increasingly important strategy for businesses of all types and sizes. Here's everything you need to know about mobile UC. Continue Reading
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Definition
11 Jan 2024
mPOS (mobile point-of-sale)
MPOS, or mobile point-of-sale, is a smartphone, tablet or dedicated wireless device that performs the functions of a cash register or electronic POS terminal wirelessly. Continue Reading
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Tip
15 Dec 2023
Top 5G limitations and challenges for businesses
While 5G has advanced in recent years, the fifth generation of cellular technology still presents some challenges, such as wavelength limitations and cost considerations. Continue Reading
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Definition
15 Nov 2023
app wrapping (application wrapping)
App wrapping (application wrapping) is applying a management layer to an existing mobile app. It is typically done by an organization using third-party tools. App wrapping is done to increase an app's security, manageability and analytics. Continue Reading
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Tip
31 Oct 2023
How to use Managed Google Play with Microsoft Intune
IT teams can connect their Managed Google Play accounts to Intune to get the best of both management tools. Integrate the two for easier Android Enterprise enrollment and more. Continue Reading
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Definition
31 Oct 2023
app
'App' is an abbreviated form of the word 'application.' An application is a software program that's designed to perform a specific function directly for the user or, in some cases, for another software program. Continue Reading
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Answer
25 Oct 2023
What are the steps to set up a Managed Google Play account?
Android administrators can use Managed Google Play to deploy enterprise apps, configure permissions and more. Learn how to get started with a Managed Google Play account. Continue Reading
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Tip
23 Oct 2023
What is Managed Google Play and how should IT teams use it?
One of Android Enterprise's significant components is Managed Google Play. IT should understand how the platform can aid app management, as well as what its limitations are. Continue Reading
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Feature
19 Oct 2023
The essential 5G glossary of key terms and phrases
To understand 5G, delve into the terminology that shapes the technology. This glossary of 14 5G keywords explains what 5G is and how its features work. Continue Reading
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Definition
17 Oct 2023
Chromecast
Chromecast is a streaming media adapter from Google that allows users to play online content such as videos and music on a digital television. Continue Reading
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Tip
06 Oct 2023
Is Android fragmentation still a problem for IT teams?
Android fragmentation has been a significant challenge for enterprise IT managing the OS. Find out how to manage fragmentation in the Android operating system. Continue Reading
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Definition
06 Oct 2023
TL;DR (too long; didn't read)
TL;DR is an abbreviation for "too long; didn't read." It often appears in social media posts, online articles, blog posts, text messages, emails, and comments responding to various types of content. Continue Reading
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Definition
05 Oct 2023
kiosk mode (Windows assigned access)
Kiosk mode is a feature in Windows operating system (OS) that allows a device to run only specified applications and settings. Continue Reading
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Definition
25 Sep 2023
Android Open Source Project (AOSP)
The Android Open Source Project (AOSP) is the repository of source code and the foundation which maintains it that is responsible for the core of the Android operating system. Continue Reading
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Definition
25 Sep 2023
sideloading
Sideloading is the installation of an application on a mobile device without using the device's official application distribution method. Continue Reading
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Definition
18 Sep 2023
FaceTime
FaceTime is a proprietary video and audio calling service developed by Apple Inc., primarily used on iOS, iPadOS and macOS devices. Continue Reading
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Answer
07 Sep 2023
What are 5G's killer applications?
5G's killer applications have yet to be fully realized -- or defined -- but some potentials include higher capacity, improved connectivity, private 5G and more. Continue Reading
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Definition
30 Aug 2023
skeuomorphism
Skeuomorphism is when something is designed with extra ornamentation to make it resemble another object so it is more familiar. Continue Reading
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Definition
30 Aug 2023
biometric authentication
Biometric authentication is a security process that relies on the unique biological characteristics of individuals to verify they are who they say they are. Continue Reading
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Definition
23 Aug 2023
video streaming service
A video streaming service is an on-demand online entertainment source for TV shows, movies and other streaming media. Continue Reading
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Definition
28 Jul 2023
MP3 (MPEG-1 Audio Layer 3)
MP3 (MPEG-1 Audio Layer 3) is a method to compress and store audio. An MP3 can compress a music file by up to 95% of its original CD-quality size while maintaining good enough audio quality. Continue Reading
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Definition
25 Jul 2023
autofill
Autofill, also called autocomplete, is a software feature that automatically inserts previously entered personal information into web form fields for the user's convenience. Continue Reading
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Tip
14 Jul 2023
What's new with Microsoft 365 Apps on Windows Server 2022
Not every organization can move to the cloud but using Microsoft Office apps on premises might not be an option beyond 2026. Are the days of the RDS role numbered? Continue Reading
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Definition
21 Jun 2023
Google Play
Google Play, formerly known as Android Market, is the official online store for digital media distributed by Google. Continue Reading
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Definition
19 May 2023
Google Firebase
Google Firebase is a set of cloud-based development tools that helps mobile app developers build, deploy and scale their apps. Continue Reading
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Definition
05 May 2023
hamburger icon (slide drawer navigation)
A hamburger icon is a navigational symbol in user interface (UI) design. Continue Reading
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Definition
04 May 2023
APK file (Android Package Kit file format)
An APK file (Android Package Kit file format) is the file format for applications used on the Android operating system (OS). Continue Reading
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Definition
04 May 2023
cross-platform mobile development
Cross-platform mobile development is an approach to developing software applications that are compatible with multiple mobile operating systems (OSes) or platforms. Continue Reading
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Definition
02 May 2023
mobile application development platform (MADP)
A mobile application development platform (MADP) is a type of software that allows a business to rapidly build, test and deploy mobile apps for smartphones or tablets. Continue Reading
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Definition
11 Apr 2023
mobile UI (mobile user interface)
A mobile UI (mobile user interface) is the graphical and usually touch-sensitive display on a mobile device, such as a smartphone or tablet, that allows the user to interact with the device's apps, features, content and functions. Continue Reading
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Definition
06 Apr 2023
Snapchat
Snapchat is a mobile app that allows users to send and receive "self-destructing" photos and videos. Photos and videos taken with the app are called snaps. Continue Reading
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Definition
05 Apr 2023
HTML5 mobile app
An HTML5 mobile app is a web application developed with version 5 of HTML, a web content standard designed for handheld devices like smartphones and tablets. Continue Reading
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Definition
04 Apr 2023
HTML5
HTML5 is commonly thought to be the fifth version, or release, of the Hypertext Markup Language (HTML), a standardized descriptive language that specifies how to structure webpages. Continue Reading
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Definition
23 Mar 2023
Apple AirDrop
Apple AirDrop is a native feature in iOS and macOS that lets users share data from one device to another on the same Wi-Fi network. Continue Reading
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Definition
22 Mar 2023
captive portal
A captive portal is a webpage that the user of a public-access network is required to view and interact with before they can access the network. Continue Reading
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Definition
06 Mar 2023
mobile operating system
A mobile operating system (OS) is software that allows smartphones, tablet PCs (personal computers) and other devices to run applications and programs. Continue Reading
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Definition
23 Feb 2023
instant app (Google Android instant app)
A Google Android instant app is a small software program that enables users to test out a portion of a native Android app without installing it on a device. Continue Reading
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Tip
16 Feb 2023
How to enable User Enrollment for iOS in Microsoft Intune
User Enrollment in iOS can separate work and personal data on BYOD devices. IT teams should learn how to enable it in Microsoft Intune and how it can affect user experience. Continue Reading
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Tip
14 Feb 2023
How to restore a deleted Android work profile
If a user deletes an Android work profile or switches devices, they will need to go through the process to restore it. Learn the simple steps to reenroll an Android work profile here. Continue Reading
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Definition
13 Feb 2023
mobile app
A mobile app (or mobile application) is a software application developed specifically for use on small, wireless computing devices, such as smartphones and tablets, rather than desktop or laptop computers. Continue Reading
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Tip
10 Feb 2023
Does Apple offer work profiles for iPhones?
Apple uses data and device containerization -- instead of the Android Work Profile model -- to split work and personal information on iPhones and support BYOD deployments. Continue Reading
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Tip
10 Feb 2023
How to delete or disable an Android work profile
When users leave an organization or lose a device, it's time to remove their Android work profile. Learn three methods to get rid of a work profile on a BYOD device. Continue Reading
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Tip
08 Feb 2023
How to create a work profile on Android devices
When organizations enable BYOD for Android users, they should look to Android Enterprise to create work profiles on those personal devices via an MDM. Continue Reading
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Definition
03 Feb 2023
Google Mobile Services (GMS)
Google Mobile Services (GMS) is a collection of applications and application programming interfaces (APIs) developed by Google for manufacturers of Android devices, such as smartphones and tablets. Continue Reading
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Definition
02 Feb 2023
push notification
Push notification, also called server push notification, is the delivery of information from a software application to a computing device without a specific request from the client. Continue Reading
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Definition
31 Jan 2023
digital cash (e-cash)
Digital cash is a system of purchasing cash credits, storing the credits in your computer or digital wallet, and then spending them when making electronic purchases over the internet or in person on a mobile device at the point of sale. Continue Reading
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Definition
28 Dec 2022
Kotlin
Kotlin is a statically typed, object-oriented programing language that is interoperable with the Java virtual machine, Java Class Libraries and Android. Continue Reading
- Definition 21 Dec 2022
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Definition
23 Nov 2022
Gmail
Gmail (pronounced Gee-mail) is a free web-based email service that provides users with 15 GB of storage for messages and the ability to search for specific messages. Continue Reading
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Definition
16 Nov 2022
gaming
Gaming is playing an electronic video game, which is often done on a dedicated gaming console, PC or smartphone. Continue Reading
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Definition
16 Nov 2022
widget
In computing, a widget is an element of a graphical user interface that displays information or provides a specific way for a user to interact with the operating system (OS) or an application. Continue Reading
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Definition
07 Nov 2022
EOM (end of message)
EOM means 'end of message,' a phrase used in written communications -- typically email messages, instant messages or text -- to indicate a complete message that doesn't require a response. Continue Reading
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Definition
03 Nov 2022
Adobe Flash
Adobe Flash is a software platform used to create rich digital content containing animation, graphic effects, streaming video and other interactive elements to deliver engaging user experiences over many platforms, including desktops and mobile devices. Continue Reading
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Definition
16 Sep 2022
file sharing
File sharing is the public or private sharing of files or folders on a networked computer. Continue Reading
- Definition 08 Sep 2022
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News
08 Sep 2022
Apple chases growing premium market with iPhone 14
Apple shifted its attention to premium smartphones in the latest iPhone 14 lineup with features such as Lockdown Mode that IT organizations can use to protect sensitive data. Continue Reading
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Tip
26 Aug 2022
New data center demands reshape enterprise app delivery
Discover how modern application delivery controllers and web application firewalls can improve network provisioning processes and help secure distributed workloads. Continue Reading
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Tip
25 Aug 2022
Preventing attacks on mobile applications in the enterprise
As mobile devices gain popularity as enterprise devices, mobile apps become a greater target for hackers. Understand the risks that come with mobile apps and how to mitigate them. Continue Reading
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Tip
19 Aug 2022
Top mobile apps for SMBs
While there are many options for mobile applications that can help enterprise organizations accomplish business goals, some options are better suited for SMBs. Continue Reading
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Definition
08 Aug 2022
menu
A menu is a set of options presented to the user of a computer application to help them find information or execute a function. Continue Reading
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Definition
05 Aug 2022
m-commerce (mobile commerce)
M-commerce (mobile commerce) is the buying and selling of goods and services through wireless handheld devices such as smartphones and tablets. Continue Reading
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Definition
03 Aug 2022
microblogging
Microblogging is a short blog post designed for quick and typically direct audience interactions. Continue Reading
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Tip
27 Jul 2022
Understanding the customer journey on a mobile app
Customers' journeys can vary based on the channels they use to interact with brands. For mobile apps, points of purchase, UX and easy onboarding are critical. Continue Reading
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Tip
14 Jun 2022
How to create a mobile app for a small business
Regularly updated mobile applications are becoming essential for small businesses. The first step for SMBs is knowing all the options for building and maintaining mobile apps. Continue Reading
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Tip
03 Jun 2022
The role of mobile email management in the enterprise
Mobile email management is a key facet of overall mobility management and, when properly deployed, will streamline functions and create a more secure environment. Continue Reading