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Digitizing services using the Common Service Data Model
This article is part of the ServiceNow CMDB Webinar Series issue of May 19, 2020
The Common Services Data Model (CSDM) is our recommended set of standard service definitions for our customers and integration partners, providing a common framework. Watch now for valuable insights in the concluding webinar of our three-part series. You’ll learn how you can maintain a healthy CMDB and use the CSDM to your advantage by: Gaining an introduction to the CSDM framework Using the CSDM to digitize your services Accenture best practices for digitizing services using the CSDM framework with the CMDB Featured Speakers: Mark Bodman, Senior Product Manager, CSDM, ServiceNow Sarah Reinhart, Sr. Delivery Manager, ServiceNow Certified Master Architect, Accenture
News in this issue
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Digitizing services using the Common Service Data Model
Watch now for valuable insights in the concluding webinar of our three-part series. You’ll learn how you can maintain a healthy CMDB and use the CSDM to your advantage.
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CMDB best practices from Now on Now experts
The CMDB offers a single system of record for gauging how IT service issues or outages affect the business, ensuring your software licenses are compliant, and more. It’s your view into the true operational state across your IT environment.
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ServiceNow Configuration Management Database
Learn how to maintain current and accurate data, identify performance and user experience improvement, visualize complex data to drive better decisions, and more with the ServiceNow Configuration Management Database.
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Composing a CMDB requires new rules for navigating today’s modern enterprise
Learn what the four new rules are for composing a Configuration Management Database (CMDB) for navigating today’s modern enterprise.