eHealth Exchange Reaches 1 Billion HIE Transactions Per Month

eHealth Exchange, a health information exchange (HIE), announced that the eHealth Exchange Hub platform surpassed one billion requests processed for the first month ever in May 2022.

eHealth Exchange’s Hub provides network members with an application programming interface (API) that enables interoperability with five federal agencies and the nation’s leading health systems, pharmacies, HIEs, medical groups, and others to reduce information sharing expenses and complexities.

“The platform reduces the burdens of health information exchange on healthcare facilities, meaning these facilities can enhance patient-centric services easily and reliably,” Jay Nakashima, executive director of eHealth Exchange, noted in a public statement.

“After near-misses for months, we are proud to have hit this important milestone and look forward to continuing to provide our network members with efficient and cost-effective interoperability,” Nakashima continued.

With 13 years of data sharing experience, officials said that the HIE is suited to be one of the first ONC Trusted Exchange Framework and Common Agreement (TEFCA) Designated Qualified Health Information Networks (QHINs).

“The eHealth Exchange is a proven health information network with vast experience at a national scale,” continued Nakashima. “We anticipate a seamless addition of TEFCA to the exchange for network members that choose to opt-in when it becomes available.”

The eHealth Exchange network is one of the largest HIEs in the nation, used in over 75 percent of all US hospitals, 70,000 medical groups, 60 regional or state HIEs, and five federal agencies, including Veterans Affairs (VA) and Department of Defense (DoD).

eHealth Exchange users reported high customer satisfaction across multiple areas, including patient data exchange and interoperability, according to a 2021 KLAS First Look report.

Sixty-seven percent of respondents reported being highly satisfied with the HIE overall, and 28 percent said they were satisfied. Only 5 percent of eHealth Exchange customers reported dissatisfaction with the HIE.

More than 60 percent of respondents said eHealth Exchange is easy to scale, with only 7 percent stating it was not scalable. A little over 30 percent of customers reported it was scalable with effort.

The respondents reported several strengths, but most agreed that interoperability, especially with SSA and VA connections was extremely beneficial.

A few respondents reported a lack of consistent support and platform navigation, but all respondents said they would purchase the product again in the future.