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ENT Practice Increases Patient Engagement with eClinicalWorks EHR

An Arizona-based ENT practice has boosted patient engagement through questionnaires and various payment options within its eClinicalWorks EHR system.

Hannah Nelson
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Published: 16 Oct 2023

Arizona-based Valley ENT, PC has tapped an eClinicalWorks EHR platform to drive patient engagement and improve patient care.

As a multi-specialty practice, Valley ENT sought out a unified platform to simplify various patient needs, including scheduling, payment options, check-in, and questionnaires.

“Our primary goal across all providers and locations is to improve patient care,” Roma Hood, RMA, CPC, application account manager of Valley ENT, PC, said in a press release. “Through our first text2pay campaign, we reached over 10,000 patients by allowing payment through a secure text or email link.”

“The eClinicalWorks EHR and healow solutions help us offer convenience and a tailored healthcare experience, allowing us added time to improve our care offerings and better engage with our expansive patient population,” Hood added.

By using healow Payment Services, patients can opt to pay via text, on paper statements, or through the patient portal.

Valley ENT also has experienced an increase in patient feedback through questionnaires using 60 different templates. This feedback helps the practice tailor the patient experience for a diverse range of patients.

Ambulatory Network Expands EHR Contract with Oracle Health

United Medical, LLC, a multi-specialty ambulatory network, has expanded its 20-year relationship with EHR vendor Oracle Health by another seven years.

United Medical plans to deploy the Oracle Health EHR at additional outpatient surgery centers and accountable care organizations (ACOs) within its network to streamline workflows and processes for health practitioners.

“Our relationship with Oracle Health has allowed us to innovate and scale to new capabilities as demand for outpatient care is continuing to grow,” Kemal Erkan, CEO and president of United Medical, said in a press release.

“This new strategic alignment will help create an easier path toward future growth opportunities as we ensure our practitioners have the latest and greatest technology to help improve their financial outcomes while remaining focused on top-tier patient care,” Erkan added.

With the Oracle Health EHR integrated across its network, United Medical will use a single domain, central patient portal, and billing system for caregivers and staff to manage patient care.

The system will also allow practitioners to access patient information from nearly any location to enhance care coordination.

Dermatology Practice Optimizes RCM With eClinicalWorks

Since implementing an eClinicalWorks EHR, The Dermatology Specialists, a full-service dermatology practice in New York, NY, has grown from a single provider office to 120+ providers across 41 locations.

As its visit count grew, In April 2023, TDS started a revenue cycle management (RCM) optimization project with eClinicalWorks to streamline collections.

By automating the RCM process, the practice has improved key revenue collection performance indicators and boosted staff productivity.

“The eClinicalWorks RCM EIS project did more than optimize our current revenue processes,” Liz Rios, director of revenue cycle management for The Dermatology Specialists, said in a public statement. “It established a future path for continued financial growth and efficiency.”

“eClinicalWorks conducted a full on-site walkthrough of our processes, tailoring its recommendations to best suit our operations,” Rios continued. “Now, we are seeing significant results, including a multiday reduction in AR days across nearly all financial and billing categories.”

Since the beginning of the RCM optimization project with eClinicalWorks, the practice has seen:

  • A 33 percent reduction in payer rejections.
  • Automated claims submission for approximately 90.86% of customer cases.
  • A 50 percent reduction in claim submission lag.

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