Enterprise applications of AI
A large percentage of enterprises have already implemented some type of artificial intelligence software to improve their business, be it chatbots for customer service or machine learning for predictive analytics. Find information about those enterprise AI applications and many more emerging uses of AI.
Top Stories
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Tip
03 Feb 2025
8 generative AI challenges that businesses should consider
IT managers planning to adopt GenAI can expect to encounter some hurdles, including cost optimization, workforce effects, cybersecurity concerns and energy use. Continue Reading
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Tip
30 Jan 2025
10 top generative AI benefits for business
The advantages of using generative AI cover plenty of ground, with improving customer experience, reducing costs and automating code creation among the key drivers. Continue Reading
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Opinion
14 May 2024
AI PCs need apps with broad use cases to gain traction
There are many ways local AI on PC hardware can help users, but the broader use cases aren't there yet. Learn about the emerging AI PC market and where it still needs to grow. Continue Reading
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News
14 May 2024
Salesforce adds generative AI tools to Education Cloud
Customers discuss Salesforce's GenAI push into education with features that target business process automation for K-12 and college students and administrators. Continue Reading
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News
13 May 2024
OpenAI advances LLM with GPT-4o; Google Gemini update looms
The GenAI giant is out with a faster, more interactive version of its GPT-4 LLM for enterprises, and new, higher speed features for the consumer-focused ChatGPT Free. Continue Reading
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Tip
10 May 2024
How to build an MLOps pipeline
Machine learning initiatives involve multiple complex workflows and tasks. A standardized pipeline can streamline this process and maximize the benefits of an MLOps approach. Continue Reading
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Definition
10 May 2024
digital HR
Digital HR is the digital transformation of HR services and processes through the use of social, mobile, analytics and cloud (SMAC) technologies. Continue Reading
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Definition
09 May 2024
ensemble modeling
Ensemble modeling is the process of running two or more related but different analytical models and then synthesizing the results into a single score or spread. Continue Reading
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Definition
09 May 2024
robot economy
The robot economy is a scenario in which most of the labor required to sustain human life is automated. Continue Reading
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Opinion
08 May 2024
Reviewing the features of Copilot for Microsoft 365
Copilot and Microsoft 365 is a promising partnership. But the license price tag may cause second thoughts, so it's important to learn Copilot's features and use cases. Continue Reading
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News
07 May 2024
IBM throws its Red Hat into open source AI ring with RHEL AI
IBM and Red Hat open source their first LLMs, but IT experts say RHEL AI is more likely to stand out in the ways it links AI to hybrid cloud infrastructure. Continue Reading
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Feature
06 May 2024
Best practices for getting started with MLOps
As AI and machine learning become increasingly popular in enterprises, organizations need to learn how to set their initiatives up for success. These MLOps best practices can help. Continue Reading
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Podcast
06 May 2024
Salesforce open model AI strategy aims for trust, automation
The CRM and CX giant is leaning on generative AI for sales and customer service applications and is aiming to ensure that users can trust the output of large language models. Continue Reading
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Definition
03 May 2024
facial recognition
Facial recognition is a category of biometric software that maps an individual's facial features to confirm their identity. Continue Reading
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News
02 May 2024
AI can be sustainability enabler, but cost is steep
In this Q&A, Kumar Parakala of GHD Digital explains some of the benefits of using GenAI in sustainability initiatives, as well as the issues that must be addressed. Continue Reading
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Definition
02 May 2024
What are graph neural networks (GNNs)?
Graph neural networks (GNNs) are a type of neural network architecture and deep learning method that can help users analyze graphs, enabling them to make predictions based on the data described by a graph's nodes and edges. Continue Reading
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Tip
02 May 2024
How to use Copilot in Teams meetings, chat and phone calls
Microsoft Copilot, an AI assistant, can summarize Microsoft Teams meetings, create action items and highlight communication gaps that need to be addressed. Continue Reading
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Tip
01 May 2024
How to train an LLM on your own data
Retraining or fine-tuning an LLM on organization-specific data offers many benefits. Learn how to start enhancing your LLM's performance for specialized business use cases. Continue Reading
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Definition
01 May 2024
chatbot
A chatbot is a software or computer program that simulates human conversation or "chatter" through text or voice interactions. Continue Reading
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News
30 Apr 2024
Musicians balance compensation rights with GenAI innovation
While musicians have long used AI technology, GenAI is a new threat to their livelihoods. An effort has emerged to compensate artists whose work GenAI systems are trained on. Continue Reading
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News
30 Apr 2024
Amazon Q GenAI assistant out for developers, AWS users
The GenAI tools augment coders and let users query and control their AWS console and data. A new feature in preview lets business users create apps using natural language. Continue Reading
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News
26 Apr 2024
Microsoft, SAP add more AI to manufacturing, supply chain
At the Hannover Messe industrial show, Microsoft debuted Fabric AI for OT and IT data, and the copilot template for factory operations; SAP unveiled AI capabilities for manufacturing. Continue Reading
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Opinion
26 Apr 2024
Unified storage for AI trend highlighted in Hitachi Vantara shifts
A rejuvenated Hitachi Vantara, in product and leadership direction, is one of the many major vendors tackling the issue of how to approach AI and storage. Continue Reading
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Tip
25 Apr 2024
3 ways AI is transforming cloud security, according to experts
Generative AI only recently burst into the collective consciousness, but experts say it is already changing cloud security -- on both the defensive and offensive sides. Continue Reading
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Opinion
24 Apr 2024
How to optimize AI investments through cloud modernization
Cloud-focused services will help with AI workloads. Users also plan to use on-premises storage for AI and should take the opportunity to modernize infrastructure. Continue Reading
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News
23 Apr 2024
AWS boosts Amazon Bedrock GenAI platform, upgrades Titan LLM
The cloud giant buttressed its GenAI platform with features to import, select and build safety guardrails for third-party LLMs from Meta, Cohere, Mistral and others more easily. Continue Reading
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Podcast
22 Apr 2024
Examining developers' perception of AI tools
At GitHub and for many coders, AI technology can shoulder some of the cognitive burden. However, inaccuracies that come with the tools can be hard for some. Continue Reading
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News
19 Apr 2024
Businesses confront reality of generative AI in finance
As large language models move from pilot projects to full-scale deployment in finance, the industry is facing a mixture of compliance and technological challenges in 2024. Continue Reading
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News
17 Apr 2024
Certinia adds AI capabilities to PSA cloud suite
The PSA vendor adds AI functionality to its professional services cloud applications that are designed to help services firms manage customers, personnel, resources and projects. Continue Reading
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Tip
17 Apr 2024
AI drives new speech technology trends and use cases
The next generation of AI-based speech technology tools will have much broader, organization-wide impacts. No longer can these tools be viewed in a vacuum. Continue Reading
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Feature
16 Apr 2024
AI to boost sustainability if carbon costs are kept in check
AI has the potential to drive ESG goals and improve sustainability outcomes, but using the tech also creates considerable environmental cost with the amount of energy needed. Continue Reading
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Opinion
16 Apr 2024
Could AI be the killer app for cold data?
Enterprises are beginning to use cold data they still need to store as a way to train AI models and gain more value from data they thought had served its purpose. Continue Reading
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News
15 Apr 2024
Adobe working to offer GenAI tools from OpenAI and others
The creative content software vendor previewed new video workflow tools in its video editing suite that let editors use video-generating tools from OpenAI and others. Continue Reading
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News
15 Apr 2024
OpenText expands GenAI for enterprise content, IoT
OpenText finds a novel use for generative AI: combing through, sorting and summarizing massive amounts of IoT data. It also launched new enterprise content management features. Continue Reading
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News
15 Apr 2024
Google Cloud customers disclose GenAI strengths, weaknesses
Troubling flaws remain a problem for enterprises, but Google Cloud customers, including Ford, Belk and Deutsche Bank, find the tech too compelling to pass up. Continue Reading
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Opinion
10 Apr 2024
Identity, data security expectations for RSA Conference 2024
Security practitioners can expect to hear about key issues at this year's RSA Conference, including identity and data security, AI and DSPM. Continue Reading
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News
09 Apr 2024
Google's updates in Vertex AI, Imagen 2 support GenAI apps
The cloud provider introduced updates to Vertex AI. It revealed its LLM family Gemini is now available in Vertex. Its image generating tool also has new capabilities. Continue Reading
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News
09 Apr 2024
Google releases GenAI Creative Agent for designers, marketers
Google plants its stake in the marketing and advertising vertical with a bot tuned to help creatives craft campaigns, storyboards, images and text with generative AI. Continue Reading
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Podcast
08 Apr 2024
Musicians and the fight for fairness in the age of GenAI
Artists say generative AI systems are threatening their livelihoods. Jenn Anderson-Miller, CEO of music licensing company Audiosocket, has ideas about how to address the issue. Continue Reading
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News
04 Apr 2024
Dissecting the musicians' open letter to AI vendors
The letter attempts to play on public sympathy and move AI technology vendors to take some action toward fairness. It also brings up the question of data ownership. Continue Reading
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News
02 Apr 2024
AI assistant from Tableau targets efficiency, deep analysis
The analytics vendor's copilot can recommend questions that might lead to otherwise undiscovered insights as well as understand follow-up questions that result in deep analysis. Continue Reading
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Feature
28 Mar 2024
AI a top trend for supply chain, but experts urge caution
AI is being adopted for company supply chains, but organizations should guard against hype and assess the business value and feasibility of these applications. Continue Reading
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Opinion
28 Mar 2024
IT leaders curb GenAI enthusiasm at Enterprise Connect
IT leaders at Enterprise Connect expressed enthusiasm for GenAI experimentation in customer experience as well as circumspection that vendors should take on board. Continue Reading
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News
27 Mar 2024
Adobe intros new GenAI tools and apps for marketers
The new applications and tools are for marketers looking to connect the different processes of the content supply chain in a safe and responsible manner. Continue Reading
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News
26 Mar 2024
Writer Inc.'s new AI tool generates voice of marketers' content
As generative AI technology grows in marketing, personalized tools such as these help brands define their style. It makes sure what's generated is on brand with a company's message. Continue Reading
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Tip
26 Mar 2024
4 AI use cases for quality control in manufacturing
Learn how the integration of AI and machine learning into manufacturing processes can help organizations meet quality control needs, such as defect detection and waste reduction. Continue Reading
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Tip
26 Mar 2024
Testing generative AI apps
With generative AI apps rising in popularity, QA professionals should be aware of their unique failure modes. Learn what testers need to consider when handling these tools. Continue Reading
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Tip
25 Mar 2024
5 challenges of using AI in manufacturing
Some manufacturers might find integrating AI into existing operations to be a complex process. Learn key strategies to help solve these challenging issues before implementation. Continue Reading
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Podcast
25 Mar 2024
Security, bias risks inherent in GenAI black box models
Language models are stochastic models that generate output based on data upon which they have been trained. Often, these models are a closed black box. That leads to many problems. Continue Reading
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News
21 Mar 2024
Nvidia unveils text-to-3D AI research project
The new model helps generate 3D images faster. It was trained on different animals and objects using the vendor's A100 GPU and prompts generated with OpenAI's ChatGPT. Continue Reading
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News
19 Mar 2024
Microsoft hires DeepMind co-founder amid Google-Apple news
DeepMind's cofounder will head a new division that focuses on Copilot. The move comes amid talk that Microsoft's rival's LLM might be incorporated into the iPhone. Continue Reading
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Feature
19 Mar 2024
Deriving value from generative AI with the right use case
The technology will be valuable to tech vendors. For users, a return on investment will depend on the applications as well as whether enterprises choose to build or buy their models. Continue Reading
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News
19 Mar 2024
SAP, Nvidia partner to boost Business AI development
SAP and Nvidia are working together to combine platforms and services that help customers build business-specific generative AI capabilities across SAP's cloud products. Continue Reading
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Tip
18 Mar 2024
Compare enterprise generative AI deployment options
To pick the best generative AI deployment model for your organization, examine how cloud and on-premises approaches fit into your security, cost, infrastructure and network needs. Continue Reading
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Definition
18 Mar 2024
cloud application
A cloud application, or cloud app, is a software program where cloud-based and local components work together. Continue Reading
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Feature
07 Mar 2024
How AI is transforming project management
As the project management field increasingly embraces AI-powered software, the benefits can help organizations thrive -- but only if the risks are properly considered too. Continue Reading
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News
06 Mar 2024
Salesforce users empowered to build no-code Einstein Copilots
Salesforce admins and developers can build custom generative AI assistants for workflows across the platform for sales, service, marketing and e-commerce. Continue Reading
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Tip
05 Mar 2024
Generative AI's effect on content management systems
Generative AI's ability to create content can enhance workflow automation within a CMS. Yet, organizations must implement guardrails to ensure data privacy and content quality. Continue Reading
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Definition
05 Mar 2024
model-based systems engineering (MBSE)
Model-based systems engineering (MBSE) uses models to share information across collaborators in the design, development, test and operation of complex systems. Continue Reading
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Opinion
04 Mar 2024
Is hyperscale NAS the future of storage in the AI era?
Storage for AI workloads will require high capacity and performance. Some vendors have started to tackle this issue, for example with global file system technology. Continue Reading
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Feature
29 Feb 2024
AI washing explained: Everything you need to know
With hype comes the hucksters. Learn how companies exaggerate the involvement of AI in their products and services, and how to avoid falling for AI washing. Continue Reading
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Answer
26 Feb 2024
How does Microsoft 365 Copilot pricing and licensing work?
Getting access to Copilot for Microsoft 365 may be a simple process or almost completely unfeasible at this time, depending on the organization that wants to deploy it. Continue Reading
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News
26 Feb 2024
Podcast: 2024 the year of ROI for generative AI
Generative AI technologies are proliferating rapidly, but vendors and investors are looking to monetize AI models, a pivot from last year's innovative frenzy. Continue Reading
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News
22 Feb 2024
Intel Foundry launches as enterprise AI surges
If the trend continues, enterprises will need more AI chip suppliers to help stabilize prices and meet the demand for AI processing at the edge and the data center, experts said. Continue Reading
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Answer
22 Feb 2024
What is the role of generative AI in enterprise search?
Enterprise search employs AI to enrich content, identify objects and organize information. Yet, the rise of generative AI is likely to transform these processes even further. Continue Reading
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Tip
22 Feb 2024
Comparing Microsoft Teams Premium vs. Copilot in Teams
Explore Microsoft Teams Premium and Copilot to understand their AI productivity features and select the product license best suited for your team's needs. Continue Reading
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News
21 Feb 2024
Google releases new family of open models: Gemma
The cloud provider's new models compete with Meta's Llama 2 open source model. Google incorporates responsible AI standards that should appeal to enterprises. Continue Reading
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Tip
21 Feb 2024
AI and compliance: Which rules exist today, and what's next?
The AI regulatory landscape is still racing to catch up with the fast pace of industry and technological developments, but a few key themes are starting to emerge for businesses. Continue Reading
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News
21 Feb 2024
Taste intelligence and AI vendor raises $25 million
Qloo raised $25 million in series C funding. Using machine learning, the vendor helps customers predict consumer tastes and makes it actionable through an API. Continue Reading
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Definition
15 Feb 2024
ServiceNow
ServiceNow is a software company that provides a cloud-based, AI-driven platform for automating multiple management workflows in enterprises. The company specializes in IT service management, IT operations management and IT business management. Continue Reading
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News
15 Feb 2024
Google updates AI model Gemini, adds 1M context window
The cloud provider's 1.5 Pro model has the largest context window seen in the market. Despite its innovation, it still needs to show the applicability of its model for enterprises. Continue Reading
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News
13 Feb 2024
Otter.ai rolls out cross-platform Meeting GenAI
The vendor's new tools will appeal to users who access the application across different meeting platforms. However, it could face resistance from companies that use one platform. Continue Reading
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News
13 Feb 2024
Pega GenAI Blueprint aims at application design processes
While the vendor's use of the technology is similar to others in the low-code market, its focus on design differentiates it. The platform enables collaboration. Continue Reading
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Opinion
12 Feb 2024
AI news highlights: Gemini Ultra, Cisco-Nvidia partnership
Explore last week's AI highlights with analyst Mike Leone's roundup of top news headlines, including updates to Google's Gemini Ultra and strategic acquisitions and partnerships. Continue Reading
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Podcast
12 Feb 2024
Podcast: AI, hiring and the need for humans in the loop
An HR expert joins the 'Targeting AI' podcast to explain the need for humans in recruiting along with tech to help prevent algorithmic bias and why some laws don't go far enough. Continue Reading
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Feature
09 Feb 2024
Manufacturing group uses AI for EHS safety compliance
To pinpoint risky and dangerous incidents in workplace environments without having to sift through thousands of data points, a manufacturing group turned to Benchmark Gensuite. Continue Reading
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Tip
09 Feb 2024
Microsoft Dynamics 365 vs. Salesforce: How do they differ?
Microsoft Dynamics 365 and Salesforce both help organizations streamline sales, service and marketing processes. Yet, they differ in architecture and integration capabilities. Continue Reading
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Opinion
07 Feb 2024
FTC inquiry, Claypot acquisition and more recent AI news
Enterprise Strategy Group analyst Mike Leone breaks down five of the most significant news developments in generative AI from the past week. Continue Reading
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Tip
07 Feb 2024
How AI is transforming unified communications
AI in unified communications can take employee collaboration and productivity to the next level. But AI does carry risks that enterprises must first address to maximize adoption. Continue Reading
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Tip
05 Feb 2024
Shadow AI poses new generation of threats to enterprise IT
AI is all the rage -- and so is shadow AI. Learn how unsanctioned use of generative AI tools can open organizations up to significant risks and what to do about it. Continue Reading
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Definition
30 Jan 2024
Retrieval-Augmented Language Model pre-training
A Retrieval-Augmented Language Model, also referred to as REALM or RALM, is an artificial intelligence language model designed to retrieve text and then use it to perform question-based tasks. Continue Reading
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Opinion
30 Jan 2024
How contact center modernization plays into AI strategies
Contact center workers want to work in different ways, so more leaders are experimenting with GenAI. ESG research explores the maturity of contact center tech. Continue Reading
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Tip
29 Jan 2024
Compare the top 10 marketing automation software
With the right marketing automation software, marketers can streamline their workflows and focus more on creative tasks. This list compares the top vendors in this space. Continue Reading
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Feature
25 Jan 2024
What does generative AI mean for the legal sector?
Generative AI tools such as ChatGPT are entering law practices, promising more efficiency and less time spent on rote tasks. But risks remain around accuracy, ethics and privacy. Continue Reading
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News
24 Jan 2024
Pegasystems unveils AI assistant for knowledge management
The workflow automation vendor aims to simplify informational querying processes with an iterative conversational interface that can automatically search all data sources. Continue Reading
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News
23 Jan 2024
ElevenLabs' funding success shows growth of AI voice market
The startup has quickly raised a total of $101 million, reflecting the fast growth of new technologies like deep neural networks. Along with growth comes challenges. Continue Reading
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News
23 Jan 2024
Watsonx AI bots assist IBM Consulting in client GenAI projects
IBM Consulting rolls out role-based bots to streamline consultants' work as they enable digital transformation for customers. Continue Reading
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Tip
19 Jan 2024
On premises vs. cloud pros and cons, key differences
Immersed in the 'should I stay or should I go' cloud migration debate? Before vacating the premises and moving 'up there,' ponder these advantages and disadvantages. Continue Reading
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News
18 Jan 2024
AI startup Writer expands LLMs with multilingual capabilities
Multilingual LLM capabilities make generative AI more accessible in non-English-speaking countries. However, they must be accurate. Continue Reading
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Feature
17 Jan 2024
Challenges the fintech industry faces with generative AI
As the new technology has exploded in other industries, financial organizations are also exploring how they can apply it. However, regulatory requirements hinder fast adoption. Continue Reading
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News
17 Jan 2024
Microsoft delivers Copilot Pro, eliminates 300 seat minimum
Copilot Pro, a faster version of Microsoft's AI tool, debuts with features such as 'roll your own GPT,' where users can build custom LLMs, along with looser license requirements. Continue Reading
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Definition
12 Jan 2024
What is hybrid cloud? The ultimate guide
A hybrid cloud is a cloud computing environment that uses a mix of on-premises, private cloud and third-party public cloud services with orchestration among these platforms. Continue Reading
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News
11 Jan 2024
OpenAI GPT Store allows developers to share custom GPT apps
The AI vendor introduced the highly anticipated store that enables developers to share their applications. It also introduced a new collaborative workspace for employees. Continue Reading
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News
10 Jan 2024
Zendesk acquires Klaus for AI-backed quality assurance in CX
The customer service vendor acquires the vendor to build out its workforce management capabilities and bring a more integrated experience for users with both applications. Continue Reading
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News
09 Jan 2024
OpenAI's fair use claim against The New York Times lawsuit
The AI vendor claims it is widely accepted to use materials from the internet to train AI models. It also suggested that the Times manipulated models to regurgitate old materials. Continue Reading
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Tip
09 Jan 2024
How to overcome the top 6 marketing automation challenges
Marketing automation tools can improve employee productivity if organizations avoid common pitfalls, such as poor planning and a lack personalized messaging. Continue Reading
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News
09 Jan 2024
The need for tools such as Getty Generative AI by iStock
The model, based on Nvidia Picasso, comes as copyright lawsuits against AI vendors widen. It competes with other image-generating models such as Adobe Firefly and Midjourney. Continue Reading
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Video
08 Jan 2024
What is sentiment analysis?
Learn how AI is used to perform sentiment analysis, the different categories of sentiment that can be identified and how the analysis can be used to improve customer satisfaction. Continue Reading
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Video
05 Jan 2024
What is natural language processing (NLP)?
NLP enables computers to understand language like humans. This video explores its techniques, applications and challenges, highlighting its importance in businesses. Continue Reading
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Tip
05 Jan 2024
7 keys to an effective hybrid cloud migration strategy
Cloud readiness, storage costs, network lag and metrics can make or break the choice to move data, applications and workloads to today's more complex hybrid cloud environment. Continue Reading
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Tip
04 Jan 2024
8 hybrid cloud security challenges and how to manage them
Hybrid cloud's benefits are many and varied but so are the security issues surrounding integration, compatibility, governance, compliance, APIs, visibility and responsibility. Continue Reading
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Tip
02 Jan 2024
Pros and cons of 10 common hybrid cloud use cases
For businesses contemplating the advantages and disadvantages of their applications living in a distributed cloud infrastructure, take a cue from these hybrid cloud use cases. Continue Reading