Enterprise applications of AI
A large percentage of enterprises have already implemented some type of artificial intelligence software to improve their business, be it chatbots for customer service or machine learning for predictive analytics. Find information about those enterprise AI applications and many more emerging uses of AI.
Top Stories
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Feature
21 Nov 2024
8 metrics to measure GenAI’s performance and business value
When gauging the success of generative AI initiatives, metrics should be agreed upon upfront and focus on the performance of the model and the value it delivers. Continue Reading
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Feature
21 Nov 2024
How to detect AI-generated content
AI- or human-generated? To test their reliability, six popular generative AI detectors were asked to judge three pieces of content. The one they got wrong may surprise you. Continue Reading
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Tip
27 Aug 2024
Contact center outsourcing: What businesses need to know
Businesses use contact center outsourcing to alleviate agent understaffing, expand customer service and reduce costs, but loss of control and service inconsistency are concerns. Continue Reading
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Tip
27 Aug 2024
How to take advantage of Copilot for SharePoint
Copilot -- Microsoft's AI chatbot tool -- works in several other apps, including SharePoint. Together, Copilot and SharePoint can simplify site and content creation. Continue Reading
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Tip
27 Aug 2024
Why contact centers have high turnover and how to combat it
The alarming rise in contact center turnover rates negatively impacts agent morale, customer interactions and ROI. In many ways, AI is seen as both the cause and the solution. Continue Reading
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Feature
27 Aug 2024
Salesforce and Workday AI deal won't disrupt ERP market
Salesforce and Workday are partnering on integrating AI data. However, the combined forces of the enterprise application giants will likely not result in an ERP market juggernaut. Continue Reading
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News
27 Aug 2024
Nvidia launches NIM Agent Blueprints to speed AI use
Nvidia introduced new microservice that helps enterprise developers deploy GenAI applications. It also introduced three Blueprints for different use cases. Continue Reading
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News
26 Aug 2024
GenAI evolving, remains dominant data and analytics trend
As enterprise use of generative AI evolves from theory to practice, it remains the dominant development focus, with governance and real-time streaming playing complementary roles. Continue Reading
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Feature
26 Aug 2024
Democratization of AI creates benefits and challenges
What happens when you expand the use of AI beyond a circle of experts? To prevent business challenges, leaders must make smart investments in AI tools and training for workers. Continue Reading
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Feature
26 Aug 2024
10 top AI and machine learning trends for 2024
Custom enterprise models, open source AI, multimodal -- learn about the top AI and machine learning trends for 2024 and how they promise to transform the industry. Continue Reading
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Opinion
23 Aug 2024
Will AI replace technical writers? One user's experience
As with many jobs, how AI advancements will affect the future of technical writing is up for debate. Hear from one expert on why AI is here to stay -- but so are technical writers. Continue Reading
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Tip
22 Aug 2024
Understanding how the Copilot+ PC program uses AI
Organizations looking to boost productivity for key Windows users should learn what Copilot+ PCs can offer and what workflows the features can help with. Continue Reading
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Feature
22 Aug 2024
AI regulation: What businesses need to know in 2024
The rapid evolution and adoption of AI tools has policymakers scrambling to craft effective AI regulation and laws. Law professor Michael Bennett analyzes what's afoot in 2024. Continue Reading
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Tip
21 Aug 2024
How to manage today's remote contact center agents
Technologies like agent analytics, video conferencing, collaboration tools, workforce management applications and cloud software can help manage remote contact centers. Continue Reading
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Tip
21 Aug 2024
The ultimate contact center security checklist
If customers know organizations can keep their data safe in the contact center, they have more positive experiences. This checklist of best practices can help establish that trust. Continue Reading
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Definition
21 Aug 2024
What is supervised learning?
Supervised learning is a subcategory of machine learning (ML) and artificial intelligence (AI) where a computer algorithm is trained on input data that has been labeled for a particular output. Continue Reading
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Feature
20 Aug 2024
How businesses are using AI in the construction industry
As businesses in the construction industry integrate AI and machine learning into their processes, the sector's approach to design, safety and project management is changing. Continue Reading
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Feature
20 Aug 2024
Industry experts share top tactics for AI-powered analytics
Unlock the power of AI in data analytics with expert guidance. Learn how to implement AI tools that drive strategic success and future-proof your business. Continue Reading
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Tip
20 Aug 2024
10 strategies to improve contact center agent performance
Call monitoring, skills-based routing, positive reinforcement, training resources and coaching can help contact center agents improve their performance and customer interactions. Continue Reading
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Tip
19 Aug 2024
Assessing the competitors of Copilot for Microsoft 365
There are numerous generative AI tools that focus on enhancing user productivity, so organizations should survey the market to evaluate which product they should deploy and use. Continue Reading
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Feature
16 Aug 2024
History and evolution of contact centers
Alexander Graham Bell, Steve Jobs and the Baby Bells played notable roles in the contact center's transformation into the front line of communication for businesses and customers. Continue Reading
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Feature
15 Aug 2024
The top 7 video marketing trends
Video marketing trends, such as user-generated content, influencer marketing and virtual and hybrid events, can help brands expand their reach and engage more customers. Continue Reading
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Feature
14 Aug 2024
The ultimate guide to contact center modernization
Advanced technologies, omnichannel support, agent performance, data security and ROI are keys to modernizing contact centers, but AI integration and customer personalization dominate. Continue Reading
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Definition
13 Aug 2024
What is transfer learning?
Transfer learning is a machine learning (ML) technique where an already developed ML model is reused in another task. Continue Reading
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Tip
13 Aug 2024
Use RAG with LLMs to democratize data analytics
Pairing retrieval-augmented generation with an LLM helps improve prompts and outputs, democratizing data access and making previously elusive information available to more users. Continue Reading
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News
12 Aug 2024
Startup aims to upend old-school RPA with large action model
With its GenAI-based platform, Orby AI aims to provide enterprises with generative process automation and AI agents to automate a range of business workflows. Continue Reading
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Answer
12 Aug 2024
10 must-have contact center skills for agents in 2024
Contact center agents must have a wide range of interpersonal and technological skills to interact with customers and resolve their issues in a timely and empathetic manner. Continue Reading
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Tip
09 Aug 2024
10 best practices for contact center quality assurance
To ensure quality and results in the contact center, businesses must define clear metrics, use real-time analytics, seek customer feedback, upskill agents and automate everywhere. Continue Reading
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Report
09 Aug 2024
15 essential contact center features
Today's multifunctional contact centers must cut through the product hype and incorporate software features that meet customer demands for fast, seamless and personalized service. Continue Reading
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Feature
07 Aug 2024
The dangers of voice deepfakes in the November election
The growth of generative AI has led to more audio cloning technology. This could affect the U.S. election. Recent incidents show that existing safeguards are not effective. Continue Reading
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Tip
06 Aug 2024
15 top applications of artificial intelligence in business
The use of AI in business applications and operations is expanding. Learn about where enterprises are applying AI and the benefits AI applications are driving. Continue Reading
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Feature
06 Aug 2024
12 key benefits of AI for business
AI experts expound on these top areas where artificial intelligence technologies can improve enterprise operations and services. Continue Reading
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News
05 Aug 2024
What new AI search features in Chrome mean for users
The features bring Google Lens to the desktop, and help users rediscover their search history and compare products on a single tab. They are useful for consumers and enterprises. Continue Reading
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Tip
02 Aug 2024
How AIOps can optimize incident management teams
Artificial intelligence can help operations teams handle IT incidents, mitigate downtime, increase availability and reduce the time spent on manual processes. Continue Reading
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News
01 Aug 2024
New Snowflake service enables secure AI, ML deployment
Snowpark Container Services aims to provide the vendor's users with a secure environment for deploying and managing models and applications without having to move their data. Continue Reading
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Tip
01 Aug 2024
8 contact center metrics to improve agent performance and CX
These metrics measure and report on productivity and effectiveness at the contact center agent level to ensure performance aligns with the overall mission of the organization. Continue Reading
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News
01 Aug 2024
New features make Google's Spanner a database for AI
The introduction of graph processing, vector search and full-text search optimize Spanner for developing and managing modern applications and models, including GenAI. Continue Reading
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News
01 Aug 2024
Google Cloud's BigQuery gets AI injection, Looker to follow
The tech giant's latest analytics and data management moves include the general availability of Gemini in BigQuery and the imminent availability of Gemini in Looker. Continue Reading
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Feature
01 Aug 2024
AI for ESG: Benefits, challenges and the CIO's role
The hype surrounding artificial intelligence has extended to its use in ESG. But, as in other areas, AI is no panacea. Learn how the tech can both help -- and hurt -- sustainability. Continue Reading
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News
31 Jul 2024
Perplexity AI revenue share model appeases publishers
Publishers earn a share of the startup's revenue when their work is referenced. They also have access to the vendor's LLM API and developer support. But writers are not included. Continue Reading
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Feature
31 Jul 2024
7 contact center trends for 2024 and beyond
As contact centers trend toward becoming viable profit centers, AI's influence is at the core of conversational analytics, omnichannel communications and a mobile-first strategy. Continue Reading
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Tip
31 Jul 2024
Tips to prevent machine learning scalability problems
Addressing ML scalability challenges involves selecting the right models, planning resource usage and managing network connectivity to support expanding applications and data load. Continue Reading
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Tip
31 Jul 2024
Contact center compliance checklist for modern workforces
A contact center compliance checklist can serve as a starting point for contact center managers as they seek to comply with internal and external requirements. Continue Reading
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Feature
30 Jul 2024
What is regression in machine learning?
Regression in machine learning helps organizations forecast and make better decisions by revealing the relationships between variables. Learn how it's applied across industries. Continue Reading
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Definition
29 Jul 2024
What is machine translation?
Machine translation technology enables the conversion of text or speech from one language to another using computer algorithms. Continue Reading
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Definition
29 Jul 2024
What is anomaly detection? An overview and explanation
Anomaly detection is the process of identifying data points, entities or events that fall outside the normal range. Continue Reading
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Definition
29 Jul 2024
What is clustering in machine learning and how does it work?
Clustering is a data science technique in machine learning that groups similar rows in a data set. Continue Reading
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Definition
29 Jul 2024
What is machine vision?
Machine vision is the ability of a computer to see; it employs one or more video cameras, analog-to-digital conversion and digital signal processing. Continue Reading
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Podcast
29 Jul 2024
A year in review with the Targeting AI podcast
The show explored diverse angles on generative and mainstream AI technology. It delved into regulation, ethics, startups and trends with vendors, AI users, developers and thinkers. Continue Reading
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Tip
26 Jul 2024
How to improve the contact center experience for customers
Customers want their contact center interactions to be fast, seamless, tailored and personal in the form of mobile apps, self-service, improved IVR and knowledgeable human agents. Continue Reading
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Definition
26 Jul 2024
What is a perceptron?
A perceptron is a simple model of a biological neuron used in an artificial neural network. Continue Reading
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News
26 Jul 2024
Generative AI a top priority for Amazon QuickSight
Though the BI platform already enables users to analyze data and develop data products using natural language, AWS plans to do more to aid insight generation and user efficiency. Continue Reading
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Definition
26 Jul 2024
What are virtual agents and how are they being used?
A virtual agent -- sometimes called an intelligent virtual agent (IVA) -- is a software program or cloud service that uses artificial intelligence (AI) technologies, such as machine learning (ML) and natural language processing (NLP) to provide automated services or guidance to humans. Continue Reading
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Feature
25 Jul 2024
What is boosting in machine learning?
Boosting is a technique used in machine learning that trains an ensemble of so-called weak learners to produce an accurate model, or strong learner. Learn how it works. Continue Reading
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News
25 Jul 2024
Noom CEO on the need for AI in wellness and health
CEO Geoff Cook discusses the benefits of AI in the wellness industry, the need for humans and the possibility of AI technology in remedying the doctor shortage. Continue Reading
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News
24 Jul 2024
Knime adds new AI governance measures to analytics suite
The vendor's latest update adds connectivity to AI providers to enable GenAI development as well as governance features to address the growing use of GenAI and its inherent risks. Continue Reading
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Tip
24 Jul 2024
Understanding the use cases of Copilot for Microsoft 365
Copilot is a powerful generative AI technology with lots of integrations with Microsoft technology. But the usefulness of this tool will be driven by enterprise use cases. Continue Reading
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Tip
24 Jul 2024
12 top contact center platforms of 2024
Which came first: the evolution of the contact center or the evolution of its supporting software? It's the old chicken-and-egg debate. Either way, AI is the catalyst. Continue Reading
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Tip
23 Jul 2024
Microsoft Copilot Copyright Commitment explained
The copyright laws around generative AI-created content are still somewhat unclear, so organizations should look to Microsoft's copyright protections for guidance. Continue Reading
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Definition
23 Jul 2024
What is reinforcement learning?
Reinforcement learning (RL) is a machine learning training method that trains software to make certain desired actions. Continue Reading
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Feature
22 Jul 2024
What is the future of machine learning?
Machine learning is changing how we write code, diagnose illnesses and create content, but implementation requires careful consideration to maximize benefits and mitigate risks. Continue Reading
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Tip
19 Jul 2024
8 contact center challenges in 2024 and how to overcome them
Multifunctional contact centers must meet the expectations of savvy customers, hire and maintain qualified agents, monetize data, safeguard information and modernize operations. Continue Reading
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Tip
18 Jul 2024
Comparing Copilot Pro vs. Copilot for Microsoft 365
Microsoft Copilot takes many forms, but the main offerings for end users in an enterprise setting are Copilot Pro and Copilot for Microsoft 365. Learn how these offerings compare. Continue Reading
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News
17 Jul 2024
Qlik launches Talend Cloud, aims to ensure data is trusted
The longtime BI vendor's new integration platform aims to deliver trust in the information users work with to inform analytics and AI models and applications. Continue Reading
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News
17 Jul 2024
LexisNexis launches commercial version of AI research tool
Nexis+AI enables users to research and analyze news, summarize documents and create first drafts. The platform is built on GPT from Microsoft Azure and Anthropic Claude from AWS. Continue Reading
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Feature
17 Jul 2024
25 machine learning interview questions with answers
Aspiring machine learning job candidates should be fluent in many aspects of machine learning, from statistical theory and programming concepts to general industry knowledge. Continue Reading
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Feature
17 Jul 2024
How knowledge management benefits customer service
As knowledge management helps employees and customers find answers, it can improve customer service. Benefits include effective self-service and increased customer satisfaction. Continue Reading
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News
17 Jul 2024
New C3 AI application aims to help government apply GenAI
The application will help contact centers find information about health benefits and real estate. The vendor introduced the new application with Google Cloud. Continue Reading
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Feature
16 Jul 2024
10 types of contact centers explained
Contact centers are the front line of communication between the enterprise and customers. But no two facilities are alike, so it's best to know which type fits business goals. Continue Reading
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News
16 Jul 2024
Teradata integrates with DataRobot to aid AI development
The partnership provides the data management and analytics vendor's users with more choice so that they can develop advanced models and applications with their preferred tools. Continue Reading
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News
15 Jul 2024
AI readiness requires buy-in, technology and good governance
With interest in natural language processing, predictive analytics and other augmented intelligence rises, more than tooling is needed for enterprises to properly prepare. Continue Reading
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Tip
15 Jul 2024
6 tips to plan a digital transformation budget
Formulating budgets for digital transformation projects is fraught with complexities, expectations and unknowns that differentiate it from traditional IT and business planning. Continue Reading
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News
12 Jul 2024
Tableau launches generative AI assistant, updates platform
The longtime analytics vendor made a Copilot for data preparation generally available with similar tools for data cataloging and dashboard development and analysis expected soon. Continue Reading
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Tip
12 Jul 2024
How to prevent deepfakes in the era of generative AI
Businesses must be ever vigilant in detecting the increasingly sophisticated nuances of deepfakes by applying security techniques that range from the simple to the complex. Continue Reading
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News
11 Jul 2024
Oracle's new Exadata architecture targets efficiency, cost
With Exascale, the tech giant aims to improve the efficiency of its relational database platform to handle GenAI workloads while dramatically reducing costs with new pricing. Continue Reading
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News
11 Jul 2024
Moving GenAI from proof of concept to production on AWS
A prevailing critique of generative AI tools is that they can't be put into practice. However, some organizations now use vendor tools to produce capabilities for their clients. Continue Reading
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News
11 Jul 2024
Data quality specialist Soda secures $14M to fuel expansion
The Europe-based vendor intends to use its latest funding to shift its growth focus to the U.S. while also continuing to invest in its AI-fueled observability platform. Continue Reading
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News
10 Jul 2024
AWS intros GenAI app studio, updates Amazon Q and Bedrock
The cloud provider introduced new features that help enterprises create applications faster, while still applying responsible practices. It also unveiled new educational resources. Continue Reading
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Tip
09 Jul 2024
What are the benefits of an MLOps framework?
While maintaining machine learning models throughout their lifecycles can be challenging, implementing an MLOps framework can enhance collaboration, efficiency and model quality. Continue Reading
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Tip
09 Jul 2024
7 machine learning challenges facing businesses
Machine learning challenges cover the spectrum from ethical and cybersecurity issues to data quality and user acceptance concerns. Read on to learn about seven common obstacles. Continue Reading
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Feature
09 Jul 2024
5 key contact center AI features and their benefits
As multifunctional contact centers evolve in complexity and importance, AI and GenAI integration are advancing self-service chatbots, customer insights and agent monitoring. Continue Reading
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Feature
08 Jul 2024
Attributes of open vs. closed AI explained
What's the difference between open vs. closed AI, and why are these approaches sparking heated debate? Here's a look at their respective benefits and limitations. Continue Reading
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Tip
08 Jul 2024
Generative models: VAEs, GANs, diffusion, transformers, NeRFs
Choosing the right GenAI model for the task requires understanding the techniques each uses and their specific talents. Learn about VAEs, GANs, diffusion, transformers and NerFs. Continue Reading
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Feature
02 Jul 2024
8 benefits of a modern contact center
Contact centers and their multifunctional capabilities can provide businesses with a competitive edge through improved agent performance, customer engagement and brand loyalty. Continue Reading
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News
02 Jul 2024
Databricks launches generative AI tools, including assistant
The vendor's assistant and automatically generated metadata descriptions together enable users to work with data using natural language and receive accurate outputs in response. Continue Reading
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Feature
01 Jul 2024
A timeline and history of blockchain technology
Riding the back of volatile cryptocurrencies, blockchain's trek has been raucous since 2009, but the technology's roots are much deeper and applications much richer than Bitcoin. Continue Reading
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Podcast
01 Jul 2024
Walmart uses GenAI for payroll, employee digital experience
The retail powerhouse is providing its associates with generative AI tools to use to automate parts of their job. The company is also using the technology to spot payroll problems. Continue Reading
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News
27 Jun 2024
Google targets GenAI accuracy, speed, size, efficiency
The tech giant advances again in the generative AI competition that has rocked the tech industry over the last two years, with key updates to its Gemini and Imagen models. Continue Reading
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Feature
27 Jun 2024
How AI can improve customer loyalty
AI plays a central role in customer loyalty. Yet, organizations can have a greater ROI if they focus their AI strategies more on improving CX and less on cutting costs. Continue Reading
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News
27 Jun 2024
MicroStrategy's latest delivers embedded AI-powered insights
The longtime independent analytics vendor's new platform update combines embedded BI with generative AI to deliver AI-powered insights to users within the flow of their work. Continue Reading
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Feature
27 Jun 2024
Will AI replace cybersecurity jobs?
Although AI can enhance cybersecurity practices like threat detection and vulnerability management, the technology's limitations ensure a continued need for human security pros. Continue Reading
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Feature
25 Jun 2024
How AI is changing the real estate market
AI tools and systems are becoming an asset for many real estate endeavors. Explore seven top use cases for AI in the real estate industry and challenges to adoption. Continue Reading
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News
25 Jun 2024
Sisense adds embeddable chatbot to generative AI toolkit
The embedded BI specialist introduced Analytics Chatbot, a tool that enables natural language interactions with data, and a feature that lets users easily create summaries. Continue Reading
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Feature
24 Jun 2024
Supervised vs. unsupervised learning explained by experts
Learn the characteristics of supervised learning, unsupervised learning and semisupervised learning and how they're applied in machine learning projects. Continue Reading
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Definition
24 Jun 2024
automated machine learning (AutoML)
Automated machine learning (AutoML) is the process of applying machine learning models to real-world problems using automation. Continue Reading
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Feature
21 Jun 2024
Call center vs. contact center: What's the difference?
Call centers still live and die by the phone, while time and technologies have demanded more complex contact centers that service customers over multiple channels of communication. Continue Reading
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Definition
20 Jun 2024
self-driving car (autonomous car or driverless car)
A self-driving car -- sometimes called an autonomous car or driverless car -- is a vehicle that uses a combination of sensors, cameras, radar and artificial intelligence (AI) to travel between destinations without a human operator. Continue Reading
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Tip
18 Jun 2024
8 machine learning benefits for businesses
For business leaders, machine learning's predictive capabilities can forecast product demand, reduce equipment downtime and retain customers. Continue Reading
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Podcast
17 Jun 2024
Lenovo stakes claim to generative AI at the edge
The laptop, PC and mobile phone vendor pursues its 'pocket to cloud' strategy, claiming device-native generative AI is more secure, private and economical. Continue Reading
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Feature
14 Jun 2024
AI, copyright and fair use: What you need to know
As AI technology advances, U.S. and international copyright laws are struggling to keep pace, raising legal and ethical questions about ownership and AI-generated content. Continue Reading
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Feature
14 Jun 2024
Top 6 examples of humanoid robots
Humanoids are a blend of AI and robotics. Meet top contenders, including Sophia, Atlas, Ameca, Geminoid DK, Nadine and Pepper, and explore their remarkable features. Continue Reading
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Feature
11 Jun 2024
Top 12 machine learning use cases and business applications
Machine learning applications are increasing the efficiency and improving the accuracy of business functions ranging from decision-making to maintenance to service delivery. Continue Reading