Enterprise applications of AI
A large percentage of enterprises have already implemented some type of artificial intelligence software to improve their business, be it chatbots for customer service or machine learning for predictive analytics. Find information about those enterprise AI applications and many more emerging uses of AI.
Top Stories
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Feature
20 Dec 2024
A simple guide to greenhouse gases: Main types and sources
If you're confused about what greenhouse gases are and why they matter, you're not alone. Learn about carbon, methane and others, and what they have to do with climate change. Continue Reading
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Tip
20 Dec 2024
7 advantages of OCR for data entry
OCR tools convert physical documents, like receipts and invoices, to machine-readable text. Advantages of this technology include improved enterprise search and customer service. Continue Reading
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Answer
17 Jun 2019
How to improve candidate matching with AI in HR recruitment
AI in HR recruitment can source talent externally but can also be used to improve internal projects. AI platforms can match qualified existing employees to potential open projects. Continue Reading
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Feature
13 Jun 2019
AI in pharma: Pfizer team tries Vyasa deep learning platform
To help automatically categorize drug particle shapes, a Pfizer research team is experimenting with Vyasa, a deep learning platform for the life sciences. Continue Reading
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Feature
07 Jun 2019
How pattern matching in machine learning powers AI
Pattern matching may sound like a simple idea, but it's being used to create some highly advanced AI tools, powering everything from image recognition to natural language applications. Continue Reading
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Feature
05 Jun 2019
Identify the best RPA tools using these points of consideration
A successful RPA implementation depends on selecting the proper tool. Learn about the different capabilities and other points of consideration when looking at the options. Continue Reading
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News
04 Jun 2019
IBM Db2 update aims to simplify use with AI
IBM's new Db2 release adds a host of AI-powered enhancements, including a range of automated error reporting capabilities and tools to more easily create AI algorithms. Continue Reading
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News
04 Jun 2019
Pegasystems Customer Empathy Advisor AI tool gauges ethics
Pegasystems' new empathy AI tool aims to help users make more ethical business decisions by gauging the empathy level of human and digital customer service agents. Continue Reading
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Feature
31 May 2019
How to recycle data from AI for employee engagement efforts
By reusing the data collected for AI algorithms and the insights they generate, enterprises can boost employee performance and improve business processes. Continue Reading
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Feature
31 May 2019
How a chatbot sales platform helps King Kong on Broadway
Using an intelligent ticketing agent from vendor Broadw.ai, the Broadway production of 'King Kong' can better manage its brand while driving up ticket sales. Continue Reading
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Answer
31 May 2019
How to overcome the data scientist shortage
The industrywide data scientist shortage is leading companies like Schneider Electric to look internally for employees with a technical background and invest in training them. Continue Reading
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Feature
22 May 2019
Inventory optimization machine learning tool sharpens pricing
Retailers are chasing data-driven process automation in hopes of boosting sales and streamlining margins. But how do you decide which processes to automate or vendor to implement? Continue Reading
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Feature
22 May 2019
DroneBase uses analytics-powered freelance payment system from Qwil
DroneBase uses Qwil, vendor of an analytics-based payroll and payments system, to automatically manage and pay the freelance drone pilots who use the DroneBase platform. Continue Reading
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News
20 May 2019
Abbyy TimelinePI acquisition boosts process intelligence
With its acquisition of process intelligence software startup TimelinePI, document capture vendor Abbyy streamlines its content analysis and NLP capabilities. Continue Reading
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Feature
17 May 2019
Learn the benefits of RPA and the drawbacks by industry
RPA is a hot IT commodity. Discover more of the benefits (and drawbacks) these tools can usher into organizations and how they can enhance workflows in different industries. Continue Reading
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Feature
15 May 2019
Automatic meeting transcription records business sessions
By using an automated transcription platform from Fireflies.ai, employees at Zenatta Consulting can more easily find and read transcripts from important client calls. Continue Reading
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Feature
13 May 2019
Top computer vision retail uses and how they enhance shopping
Computer vision technology can help retailers make shopping in stores faster and easier for customers, while also improving checkout accuracy and theft prevention. Continue Reading
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Feature
13 May 2019
What is RPA technology and what can it do for your business?
RPA tools play an important role in modern companies because they can automate manual or repetitive human tasks, freeing workers to focus on more important work. Continue Reading
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Feature
07 May 2019
Berklee uses SnapLogic for its AI in higher education needs
Berklee College of Music needed intelligent integration for its two student portals after a merger with the Boston Conservatory. The college chose SnapLogic to connect the systems. Continue Reading
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News
03 May 2019
SAS Viya cloud software at center of SAS analytics strategy
The spotlight at SAS Global Forum 2019 was on the vendor's Viya analytics tools, which are getting new functionality and licensing options meant to spur deployments. Continue Reading
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News
02 May 2019
Microsoft AI services roadmap to be delivered at Build
Microsoft's Build developer conference is set to showcase a range of new services for IoT, AI and machine learning. It's evidence of how developers' palettes and customer requirements have expanded beyond core enterprise IT scenarios. Continue Reading
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Feature
02 May 2019
ShopRunner uses Databricks for machine learning in retail
Databricks user ShopRunner talks about the tools showed at Spark + AI Summit 2019, such as MLflow and Databricks Delta Lake. And Datameer reveals new Databricks integration. Continue Reading
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Feature
02 May 2019
AI for knowledge management boosts information accessibility
Integrating AI for knowledge management systems builds intelligent searches. Enterprises benefit from streamlined, smart content platforms that make information accessible. Continue Reading
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News
30 Apr 2019
SAS Platform update expands AI in Viya cloud analytics tools
A new version of the SAS analytics platform adds a variety of AI features to SAS Viya, the cloud-based software that SAS hopes will secure its place in the AI future. Continue Reading
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Opinion
15 Apr 2019
AI for storage management gets real
AI for storage is popping up everywhere, though much of what we're seeing is the automation of routine tasks. Discover what vendors are doing to use AI more creatively. Continue Reading
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Guide
09 Apr 2019
Human-like AI quest drives general AI development efforts
This guide explores efforts to develop general AI tools with human-like intellectual capabilities and the challenges of creating algorithms that can think like people do. Continue Reading
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Feature
04 Apr 2019
Data scientists urged to take AI security threats more seriously
AI security hasn't been the top concern of most data scientists using machine learning. But as these systems move closer to the core of the business, security is becoming critical. Continue Reading
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Feature
29 Mar 2019
Capital One AI VP discusses AI assistant Eno
Eno from Capital One is an AI assistant that can give customers real-time banking updates and alerts to possible fraud attempts. In this Q&A, Capital One's VP of conversational AI goes over the basics of Eno. Continue Reading
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Answer
29 Mar 2019
How will the GDPR and AI clash affect enterprise applications?
Compliance rules for GDPR and AI implementation may not seamlessly work together. Experts say AI's automated decisions on customer data are risky and need to be explainable. Continue Reading
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Feature
26 Mar 2019
Artificial intelligence creativity tools mimic human ability
Computational creativity seeks to understand and reproduce facets of human creativity. From songwriting to image creation, artificial intelligence creativity tools are on the rise. Continue Reading
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Feature
25 Mar 2019
Chatbots in banking at Norway's largest financial company
By deploying semantics technology over neural networks, startup Boost.ai has created a conversational AI product that is used by the largest financial services company in Norway. Continue Reading
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Feature
22 Mar 2019
RPA in banking gives fintech a competitive edge
RPA in banking is setting its sights on fintech and flexible banking to compete with traditional banking. Community banks still see hurdles despite potential to wield RPA. Continue Reading
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Feature
19 Mar 2019
Enterprises need to develop an AI strategy now
Business leaders who approach AI as a future concern are likely to miss the boat on this influential technology. The time to explore AI implementation is now. Continue Reading
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Feature
19 Mar 2019
NVMe for AI: A powerful pairing
NVMe storage capabilities provide the bandwidth and low latency that demanding AI and machine learning applications need to access and manage the massive amounts of data they use. Continue Reading
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Feature
12 Mar 2019
Enterprise AI tools help cultivate better business health
AI technologies can give companies a business boost, enough so that the number of available jobs for humans may increase instead of declining due to more automation. Continue Reading
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Feature
07 Mar 2019
AI in fitness offers virtual trainers and customized wearables
From Fitbits to virtual support, wellness enterprises are positioning AI as a useful tool. Using AI in fitness clubs and products can enhance user comfort and personalization. Continue Reading
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Tip
28 Feb 2019
AI in the construction industry refurbishes trade procedures
From design to reducing workplace injury, AI in the construction industry is changing manual labor jobs. Deploying cobots and AI systems is creating visible business value. Continue Reading
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Feature
15 Feb 2019
AI for customer experience powers gains at enterprises
Customer experience is growing more central to enterprises' digital strategies, and AI is increasingly driving much of their engagement and retention efforts. Continue Reading
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News
14 Feb 2019
IBM Watson OpenScale: AI control, monitoring for any cloud
OpenScale, a new IBM AI product, enables organizations to monitor their AI models. Global services provider KPMG is using OpenScale to help power its own AI monitoring tool. Continue Reading
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Feature
13 Feb 2019
Implementing RPA boosts company growth and employee satisfaction
Implementing RPA to augment your workforce can feel overwhelming. Ditch theoretical application conversations, and read a rundown of one executive's experience implementing RPA. Continue Reading
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Conference Coverage
11 Feb 2019
IBM Think 2019 coverage: Spotlight on data and AI analytics
This guide compiles news, analysis and trend stories from IBM Think 2019 and before the conference, focusing on IBM's AI, advanced analytics and data management technologies. Continue Reading
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Tip
08 Feb 2019
ECM features of the future get an AI boost
AI can help to retrieve and organize content, so it makes sense for ECM platforms to have AI capabilities. Take a look at how AI can enhance ECM. Continue Reading
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Feature
05 Feb 2019
More AI in retail stores means more personalization
Cheaper and more easily accessible AI developer tools are part of the reason why traditional retailers are better at marketing personalized experiences to customers. Continue Reading
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News
30 Jan 2019
IBM Project Debater crowdsources to boost its AI, NLP skills
Project Debater, an IBM AI system, creates viewpoints with the help of people who type in arguments on topics. That may also help drive future business uses. Continue Reading
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Feature
29 Jan 2019
Enterprises deploy AI in mining projects to improve analytics
By implementing AI in mining processes, enterprises are able to utilize data algorithms and automated machines to preserve the sensitive environment and their human workforce. Continue Reading
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Feature
28 Jan 2019
Debate over AI in the workforce requires a broad view
Enterprises that are poised to implement AI in the workforce don't have to forfeit human jobs to do so. Read a Dun & Bradstreet analyst's take on the intent of enterprise AI. Continue Reading
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Feature
24 Jan 2019
New deep learning techniques take center stage
The days of simple linear regressions for machine learning are giving way to more powerful deep learning techniques that point the way toward general AI capabilities. Continue Reading
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Tip
22 Jan 2019
How AI, machine learning improve real-time communications traffic
Ready to move on from legacy quality-of-service policies for your real-time communications? AI and machine learning offer new ways to simplify and improve real-time traffic management. Continue Reading
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Feature
21 Jan 2019
Footasylum drives growth with AI in retail business tools
AI-driven marketing tools from Peak, an AI and analytics services vendor, has helped apparel seller Footasylum better personalize marketing to customers. Continue Reading
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Feature
16 Jan 2019
AI for project management makes projects more strategic
Enterprises are increasingly incorporating AI into their project management processes to make projects more strategic and to make better use of the data created by these processes. Continue Reading
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Feature
14 Jan 2019
Using AI in manufacturing processes surges quality and design
The addition of AI in manufacturing leads to increased workflow -- from design to production. Production plants are turning to technology to supplement the manufacturing skills gap. Continue Reading
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Tip
11 Jan 2019
Using AI in HR: Software has smartened up, but have users?
An HR tech expert outlines the questions to ask to ensure that an AI application bases its decisions on rules and data that comply with your organization's goals and policies. Continue Reading
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News
11 Jan 2019
Intel AI chip aims to boost inference for AI users
Adding to the Intel Nervana chip line, Intel and Facebook are expected to launch in the second half of 2019 a new processor designed to speed up inference. Continue Reading
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Feature
27 Dec 2018
AI in 2019 will be all about bots and pre-trained models
2019 promises to be a big year for AI, as we're likely to see some trends -- such as adoption of virtual assistants and strong venture capital funding -- continue and others emerge. Continue Reading
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Feature
26 Dec 2018
Davenport: AI-based projects should be focused in scope
New AI projects in enterprises should focus on achievable goals rather than try to reinvent business processes or products and services, Tom Davenport says. Continue Reading
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Feature
17 Dec 2018
5 trends in AI that shaped 2018
2018 was a big year in the world of AI. Here we look at five of the leading trends in the use of AI to see how they set the stage for what should be further gains next year. Continue Reading
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Feature
12 Dec 2018
3 VDI management New Year's resolutions for 2019
IT professionals making New Year's resolutions should take a look at their VDI management approach and find ways to improve it with technology such as AIOps. Continue Reading
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Feature
12 Dec 2018
Enterprises put AI in supply chain to streamline processes
Supply chain AI is helping enterprises that rely on the movement of physical parts and products streamline their operations and automate tricky last-mile problems. Continue Reading
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News
10 Dec 2018
Formula E technology driven by data analytics and AI
Formula E racing team EVR hopes to drive wins and innovation with a new partnership with Genpact, a professional services firm that offers an AI and analytics platform. Continue Reading
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News
07 Dec 2018
Impact of AI on business still more limited than some hoped
Most businesses have yet to feel the full effect of AI, as enterprises labor to determine where and under what conditions the technology can most effectively be deployed. Continue Reading
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News
06 Dec 2018
Oracle-DataFox acquisition could expand users' AI options
Oracle AI capabilities are likely to see a boost, as the vendor now has access to machine learning algorithms that can automatically distill useful information from large bodies of text. Continue Reading
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Feature
30 Nov 2018
AI use in healthcare ramps up for app maker Cognoa
Applications of AI in healthcare have been relatively restricted due to regulatory and data challenges, but one startup is finding ways to make AI effective. Continue Reading
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News
30 Nov 2018
5 AI predictions for 2019: Pragmatic AI takes hold
What are the forces driving enterprise AI in 2019? Forrester Research breaks down five, CIO-tailored AI predictions for the upcoming year. Continue Reading
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Photo Story
30 Nov 2018
7 popular AI use cases today
AI use cases are cropping up in vertical markets ranging from healthcare to banking. Check out examples of how chatbots and other AI tools are changing the way business is done. Continue Reading
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Feature
28 Nov 2018
Compliance.ai uses Tibco Cloud Mashery for API mastery
Compliance.ai, a compliance and regulatory management platform vendor, uses Tibco Mashery to help manage and compile many different APIs and data sources. Continue Reading
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Feature
28 Nov 2018
NLP vs. NLU and the growing ability of machines to understand
NLP and NLU technologies are becoming more prominent in the enterprise. The former simply parses words, but the latter aims at a deeper level of understanding. Continue Reading
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Tip
28 Nov 2018
8 tips for a successful Einstein artificial intelligence rollout
You'll fail a few times before you succeed with Einstein, Salesforce customers said at Dreamforce. Once you dial it in, though, success can follow. Here are eight ways to get there. Continue Reading
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Feature
20 Nov 2018
AI in fashion design and retail takes center stage
AI and fashion are a natural pairing as clothing designers and retailers are using technology to monitor what's hot and improve the efficiency of manufacturing and supply chains. Continue Reading
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Feature
09 Nov 2018
Jumio identity verification technology benefits from AI
ID verification technology is boosted by products of AI and machine learning, including natural language processing, image processing and biometric tools. Continue Reading
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Feature
06 Nov 2018
Lessons learned from 3 AI use cases
Sharing use cases is a form of storytelling, and that may be a key to proving just how valuable AI can be for companies, according to Gartner's Erick Brethenoux. Continue Reading
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Feature
05 Nov 2018
AI cybersecurity tools help spot threats before they cause harm
Security pros are increasingly using AI-based cybersecurity tools to stay one step ahead of hackers and minimize vulnerabilities before they can be exploited by bad actors. Continue Reading
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Feature
31 Oct 2018
Business robotics moves off of the manufacturing floor
New uses of robotics are opening up in businesses, as applications for the technology begin to expand beyond its traditional place in manufacturing plants. Continue Reading
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Opinion
26 Oct 2018
Healthcare and AI are a good pair -- until vendors overpromise
Excessive promotion and grandiose promises from vendors like IBM are making it hard to accurately judge what the proper role of AI in healthcare should be. Continue Reading
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Podcast
26 Oct 2018
Testing the intelligence of AI in HR applications
If an algorithm can't figure out things that it wasn't programmed to do, it's not learning anything and therefore isn't intelligent, says analyst Katherine Jones. Continue Reading
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Podcast
25 Oct 2018
Oracle makes a case for intelligent ERP at OpenWorld 2018
The OpenWorld conference brought a new crop of Adaptive Intelligent Apps, process automation and voice-enabled bots that Oracle's CTO said will reduce human error in business processes. Continue Reading
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Feature
23 Oct 2018
The steady evolution of RPA to intelligent automation
New technologies have led to new RPA types, as advances in AI, machine learning and natural language processing have evolved the original RPA tools of the 1990s. Continue Reading
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Feature
23 Oct 2018
Social media and AI beef up personalization in marketing
Enterprises are increasing their use of AI in social media marketing, helping produce more targeted content. As applications evolve, some surprising use cases are emerging. Continue Reading
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Feature
17 Oct 2018
How AI process automation helps simplify enterprise workflows
The growing trend of putting AI in process automation tools is helping companies make their workflows more intelligent, offering an upgrade over traditional process automation tools. Continue Reading
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Feature
09 Oct 2018
The present and future use of AI in healthcare
The use of AI and machine learning in healthcare has already changed the way some clinical and administrative processes are handled, and it could help reinvent how care is provided. Continue Reading
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News
26 Sep 2018
Inforum 2018: Focus on human potential and the power of AI, HCM
At Inforum 2018, the company announced new vertical products, while emphasizing the need to rethink HCM and talent analytics in today's tight labor market. Continue Reading
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News
21 Sep 2018
Create and apply a successful enterprise chatbot strategy
For enterprises looking to introduce chatbots, tips range from testing the bot in many different channels, planning for conversational limitations, and studying successful bots. Continue Reading
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News
20 Sep 2018
Credit card giants step up AI fraud detection
While Capital One and Mastercard delve into AI and machine learning to detect credit card fraud, IBM joins the ranks of AI vendors with AI bias detection tools. Continue Reading
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Feature
20 Sep 2018
Use of AI in video games boosts playing experience
The combination of AI and gaming is not necessarily a new phenomenon, but it is gaining traction and contributing to more true-to-life and engaging experiences. Continue Reading
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News
12 Sep 2018
New tech trends in HR: Josh Bersin predicts employee experience 'war'
Employee experience, AI and team productivity took the spotlight as blooming trends in HR, as outlined by analyst Josh Bersin to a packed house at the 2018 HR Technology Conference & Expo. Continue Reading
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Podcast
06 Sep 2018
Box AI strategy looks to give users AI development tools
Box wants to be the hub of its enterprise users' software and AI content ecosystems with integrations and partnerships ranging from Google, IBM and Microsoft to Slack and Facebook. Continue Reading
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Feature
06 Sep 2018
Machine learning in production challenges developers' skills
Deploying machine learning models requires an entirely different skill set than developing them, and data scientists and engineering teams need to be ready to bridge this gap. Continue Reading
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Feature
05 Sep 2018
Music composed by AI breathes new life into video games
AI-generated music could help indie video game developers incorporate another element into procedurally generated worlds, making them more dynamic and lifelike. Continue Reading
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News
31 Aug 2018
Box-IBM AI connection core component of Box partner strategy
Box and IBM continue to expand their three-year relationship. As a result, IBM became the first Box AI partner to develop custom AI applications for Box Skills Kit. Continue Reading
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Feature
30 Aug 2018
AI for education brings benefits to burdened school staff
Using AI in education can have a dramatic impact on the way teachers use their time and the manner in which students are served individually. Expect the trend to continue. Continue Reading
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Feature
30 Aug 2018
IBM and AI: Researcher talks current and future projects
The goal of numerous IBM AI projects is to ultimately create programs to augment human skills and jobs, not to take jobs away from humans, an IBM researcher says. Continue Reading
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Feature
24 Aug 2018
AI and jobs collide as automation looms
AI automation will eliminate a broad swath of today's jobs over time, but some jobs are likely to disappear sooner than others due to the uneven pace of technology development. Continue Reading
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Feature
20 Aug 2018
Automated journalism creeps into newsrooms leaning on AI
The use of AI in journalism is gaining steam and, at this early stage, newsrooms are still looking at how the tools can be used to help reporters tell deeper stories. Continue Reading
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News
10 Aug 2018
Microsoft Dynamics 365 updates add AI features to CRM
Microsoft has introduced new updates to its Dynamics 365 CRM platform, including AI-driven business intelligence tools for sales, marketing and service. Continue Reading
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Feature
09 Aug 2018
AI in hospitality industry helps smooth travel turbulence
A growing number of hotels using AI are reporting streamlined customer service and improved cross-sell opportunities, but the biggest benefits likely lay ahead. Continue Reading
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Feature
06 Aug 2018
AI process automation offers benefits, but challenges remain
Enterprises are starting to employ machine learning tools as part of their AI automation strategies, but several key challenges stand in the way of effective usage. Continue Reading
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Feature
02 Aug 2018
AI in restaurants takes customer service to the next level
Restaurants face challenges that include low margins and high turnover, but the use of chatbots is helping some restaurant chains address these perennial difficulties. Continue Reading
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Opinion
19 Jul 2018
Reskilling the analytics team: Math, science and creativity
Technical skills are a must for data scientists. But to make analytics teams successful, they also need to think creatively, work in harmony and be good communicators. Continue Reading
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Feature
19 Jul 2018
At Intuit, machine learning enhances products, CTO says
Intuit's machine learning and AI technology are transforming its many financial software products. CTO Tayloe Stansbury discusses what that means for Intuit. Continue Reading
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News
10 Jul 2018
OpenText OT2 hybrid cloud EIM platform debuts
OpenText's makeover of EIM platform reflects reality that few companies are fully cloud or fully on premises anymore; SaaS, microservices bridge CMS gaps between the two. Continue Reading
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Feature
02 Jul 2018
AI for recruiting helps companies land top job candidates
More enterprises are using AI in hiring today, a practice that can help surface strong applicants. But there are several pitfalls businesses need to watch for. Continue Reading
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Feature
26 Jun 2018
AI in insurance forces big changes to traditional industry
Insurance companies using AI are forcing firms in this traditional industry to grapple with new technology and evaluate emerging risks that could impact their bottom lines. Continue Reading
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Feature
22 Jun 2018
AI applications in healthcare smooth providers' operations
Healthcare providers are embracing AI systems at an increasing rate as the potential benefits for both patient care and operational management become more apparent. Continue Reading