Bot technology
Bots, such as chatbots, use a compilation of machine learning, deep learning, natural language processing and natural language generation to communicate with humans. Learn how to develop and apply intelligent bot technology in the enterprise.
Top Stories
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News
18 Nov 2021
Google makes chatbots accessible with Bot-in-a-Box
Available on Google Cloud, the feature is deployed in AI-powered Business Messages. Using pre-made bots, enterprises can connect with customers on different branded channels. Continue Reading
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Feature
17 Nov 2021
Machine learning on microcontrollers enables AI
Using today's advanced AI systems to run machine learning on smaller devices like microprocessors offers benefits, but also limits, which experts are working to surmount. Continue Reading
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Infographic
17 Oct 2018
AI taking jobs is not a concern for certain workers
AI and job loss may turn out to be among the biggest stories of this century, but workers in certain fields don't have nearly as much to worry about as others. Continue Reading
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Feature
08 Oct 2018
An 18-month-old virtual agent at Credit Suisse gets its bearings
Credit Suisse's Jennifer Hewit shares lessons learned while launching the bank's first virtual agent, Amelia. Hiring a neuroscientist, rebranding the agent and managing expectations proved crucial for persuading employees to give the bot a chance. Continue Reading
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Feature
04 Oct 2018
L'Oréal boosts candidate experience with recruitment chatbots
L'Oréal deployed chatbots to help its 145 recruiters process some 2 million applications annually. It also put to rest concerns that automation might replace recruiters. Continue Reading
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Feature
03 Oct 2018
Oracle Mobile Cloud helps place privacy engine on cloud
For Virtual Artifacts, the decision to go with Oracle's cloud was tipped by Oracle Mobile Cloud and a related bot platform -- and the self-driving Autonomous Database. Continue Reading
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Feature
03 Oct 2018
Software bots start taking over finance work in Arizona
Software bots are being used in Arizona to help with some routine finance operations. These systems follow scripts to complete repetitive work, freeing employees for other work. Continue Reading
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Opinion
01 Oct 2018
Current state of AI is poorly understood by the public
Current applications of AI revolve entirely around machine learning. But researcher Zachary Lipton says that's not the message you get from most media coverage of AI. Continue Reading
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News
21 Sep 2018
Create and apply a successful enterprise chatbot strategy
For enterprises looking to introduce chatbots, tips range from testing the bot in many different channels, planning for conversational limitations, and studying successful bots. Continue Reading
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Feature
20 Sep 2018
Use of AI in video games boosts playing experience
The combination of AI and gaming is not necessarily a new phenomenon, but it is gaining traction and contributing to more true-to-life and engaging experiences. Continue Reading
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Feature
14 Sep 2018
AI in sports helps teams and leagues engage with fans
The use of artificial intelligence in sports industry is a growing trend that is helping leagues and teams engage with fans and improve the quality of in-game officiating. Continue Reading
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News
10 Sep 2018
HR chatbots from Google, IBM to be in the spotlight at HR Tech 2018
The growing use of AI-related technologies in HR may increase reliance on big tech vendors. But that isn't keeping the smaller vendors from developing their own tools. Continue Reading
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Feature
30 Aug 2018
AI for education brings benefits to burdened school staff
Using AI in education can have a dramatic impact on the way teachers use their time and the manner in which students are served individually. Expect the trend to continue. Continue Reading
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Feature
20 Aug 2018
Automated journalism creeps into newsrooms leaning on AI
The use of AI in journalism is gaining steam and, at this early stage, newsrooms are still looking at how the tools can be used to help reporters tell deeper stories. Continue Reading
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Feature
14 Aug 2018
How AI in e-commerce makes vendors more responsive to customers
AI tools are giving a boost to personalization in e-commerce as vendors find machine learning tools can make ads and experiences more relevant to their customers. Continue Reading
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Feature
02 Aug 2018
AI in restaurants takes customer service to the next level
Restaurants face challenges that include low margins and high turnover, but the use of chatbots is helping some restaurant chains address these perennial difficulties. Continue Reading
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Feature
01 Aug 2018
Customer service chatbots gain ground
As chatbots begin to replace email as the go-to customer service channel, more and more companies are using AI and natural language processing to improve their chat services. Continue Reading
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Answer
18 Jul 2018
Digimine bot: How does social media influence cryptojacking?
Facebook Messenger is being used to reach more victims with a cryptojacking bot that Trend Micro researchers named Digimine. Learn how this bot works with expert Nick Lewis. Continue Reading
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Feature
17 Jul 2018
Customer support chatbots set to transform service functions
AI-enabled chatbots are helping enterprises improve their customer service functions by automating some tasks, enabling human workers to focus on what really matters. Continue Reading
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Feature
02 Jul 2018
AI for recruiting helps companies land top job candidates
More enterprises are using AI in hiring today, a practice that can help surface strong applicants. But there are several pitfalls businesses need to watch for. Continue Reading
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Feature
07 Jun 2018
Enterprises explore AI voice assistant technology
Intelligent voice assistant devices, so popular among consumers, are starting to make their way into enterprises, but businesses need to be mindful of several challenges. Continue Reading
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Feature
06 Jun 2018
Generative adversarial networks could be most powerful algorithm in AI
The emergence of generative adversarial networks has been called one of the most interesting successes in recent AI development and could make AI applications more creative. Continue Reading
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Tip
05 Jun 2018
Designing chatbots with personality-plus and gift of gab
Planning, patience, trial and error and a business-minded team approach are the keystones to developing chatbots with human-like qualities that seamlessly assist customers. Continue Reading
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Feature
05 Jun 2018
Limits of AI today push general-purpose tools to the horizon
The future of AI should be focused on more general-purpose tools, but developers have a long way to go before achieving the kind of AI movies taught us to expect. Continue Reading
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Feature
30 May 2018
Addressing the ethical issues of AI is key to effective use
Enterprises must confront the ethical implications of AI use as they increasingly roll out technology that has the potential to reshape how humans interact with machines. Continue Reading
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Feature
17 May 2018
Threats of AI include malicious use against enterprises
As sophisticated tools become easier to use, enterprises need to protect themselves against AI threats to ensure they do not become the victims of malicious attacks. Continue Reading
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Tip
07 May 2018
Adding artificial intelligence bots to Cortana for Office 365
AI bots aren't just for requesting songs and definitions anymore. As enterprises look for ways to bring virtual assistants into the workspace, Microsoft's Cortana stands ready. Continue Reading
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Feature
02 May 2018
Chatbots demonstrate unexpected range of uses, from mental health to education
Chatbots, software that uses normal language to communicate with people through text or voice, are proving their value in a surprising variety of ways – from accountancy support to mental health Continue Reading
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Feature
18 Apr 2018
Value of NLP applications varies for different AI uses
Chatbots and virtual assistants are built on sophisticated component pieces, like NLP tools and automated bot technology, which can be implemented on their own in some use cases. Continue Reading
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Feature
10 Apr 2018
Harman's plan for AI in cars moving full speed ahead
Can an AI virtual assistant in every car save the auto industry from sluggish sales and an uncertain future? Audio component manufacturer Harman argues that it can help. Continue Reading
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Feature
06 Apr 2018
More curiosity could help narrow AI tools handle broader uses
Today, engineers are developing AI tools primarily for individual applications, but programming a facsimile of curiosity into algorithms could help make them more general purpose. Continue Reading
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Feature
05 Apr 2018
Why Intuit aims chatbot design at a narrow set of tasks
A data scientist at Intuit details the finance software vendor's approach to building chatbots -- and explains why it's limiting them to some basic customer service activities. Continue Reading
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Feature
02 Apr 2018
AI virtual assistant tools prove better for customer service than chatbots
AI virtual assistant software is increasingly surpassing chatbots and natural language search, as enterprises see deeper value in enabling true conversation. Continue Reading