AI business strategies
Artificial intelligence software is changing how enterprises conduct business. Machine learning supports data-driven decisions, customer service chatbots follow up on leads, robots in manufacturing boost productivity -- the list goes on. Get advice for building and implementing AI business strategies.
Top Stories
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News
11 Apr 2025
GenAI vendor Writer releases agentic platform for business
The platform is geared for business users, the vendor's primary targets. However, it must compete with bigger tech companies' agentic tools. Continue Reading
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News
10 Apr 2025
With Llama 4, Meta ups stakes in open model race
Models in the new Llama 4 family compete with open source offerings, most notably from Chinese upstart DeepSeek. Continue Reading
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News
12 Jan 2022
Mostly AI plans to use $25M funding for responsible AI efforts
The synthetic data vendor works with customers in Europe and North America. Experts say more than half of AI projects will be created using synthetic models by 2024. Continue Reading
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News
06 Jan 2022
AI vendor Fractal kicks off 2022 with $360M fund raise
The AI vendor's fundraising success shows investors' willingness to pump money into vendors that are applying AI in vertical industries. Continue Reading
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News
29 Dec 2021
AI is the game-changer needed in customer service
The holiday season is a busy time for call center agents. However, problems in the CX industry are leading organizations to turn to machine learning for optimization. Continue Reading
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Feature
28 Dec 2021
Top technology trends come down to CIO strategy in 2022
Rather than feel the wave of top tech trends of 2022 wash over them, CIOs should focus on business goals to guide their emerging tech strategy. Continue Reading
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News
23 Dec 2021
RPA vendor Automation Anywhere to acquire FortressIQ
The acquisition is expected to help the vendor advance its AI platform with process discovery, while giving it a well-rounded product in time for its public offering. Continue Reading
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Feature
20 Dec 2021
Q&A: How retail AI tools can help combat inflation
Prices for food, gas and more have risen during the past year. Revionics' senior director of retail innovation discusses how retail AI tools can help companies navigate inflation. Continue Reading
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Feature
20 Dec 2021
Why TinyML use cases are taking off
TinyML technology can successfully collect and analyze data in real scenarios, as demonstrated in various use cases. Continue Reading
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Feature
16 Dec 2021
Language models and the metaverse top AI stories of 2021
From moves toward government regulation to the metaverse, language models getting bigger and autonomous vehicle tech slowing, these are some of the biggest stories of the year. Continue Reading
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News
15 Dec 2021
8 AI headlines expected in 2022
As 2021 draws to a close, some of the biggest AI headlines next year will likely involve regulation, automation, the Great Resignation and larger language models. Continue Reading
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Feature
06 Dec 2021
Agility and resiliency vital to digital-first business models
For enterprises transforming their business models, ServiceNow's Yoav Boaz explains how Disney and Peloton reinvented themselves and thrived during the COVID-19 pandemic. Continue Reading
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Feature
03 Dec 2021
A look at Honeywell's digital transformation strategy
The century-old, multinational conglomerate is going through internal and external changes. The survival of its brand will depend on maintaining its trust and reputation. Continue Reading
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News
30 Nov 2021
AWS AI for analytics partner tool simplifies model building
AWS' new AIDA program helps close the tech skill gap, the tech giant said. Enterprises can use languages like SQL to embed ML software tools using Amazon SageMaker Autopilot. Continue Reading
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Feature
24 Nov 2021
Hyperautomation technology speeds digital transformation
To businesses plotting a digital transformation course, ServiceNow's Yoav Boaz says hyperautomation is instrumental in consolidating siloed processes and smoothing workflows. Continue Reading
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Feature
18 Nov 2021
Why optimizing machine learning models is important
A look at why AI needs optimization and how it speeds up inferencing, helps deploy models on small devices and reduces memory footprint. Continue Reading
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Feature
16 Nov 2021
7 steps to a successful digital transformation journey
ServiceNow's Yoav Boaz defines evolutionary vs. revolutionary approaches to business modeling and proposes a step-by-step digital transformation roadmap for businesses to follow. Continue Reading
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News
15 Nov 2021
DataRobot introduces AI Cloud for Industries
The independent AI vendor has created a taxonomy for specific industries by building out its AI Cloud platform on which customers can take advantage of industry-specific services. Continue Reading
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Feature
12 Nov 2021
Predictive analytics vs. machine learning
Machine learning lends itself to various applications, while predictive analytics focuses on forecasting specific variables and scenarios. Learn what they can do when combined. Continue Reading
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News
09 Nov 2021
Biden's top science advisor working on AI bill of rights
A national AI bill of rights could include the rights to transparency and data governance, according to Biden's top science advisor. Continue Reading
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Feature
29 Oct 2021
Strategies to successfully deploy AI in the enterprise
Deloitte executive director Beena Ammanath talks about ways businesses can see successful return on their investment and deployment of artificial intelligence. Continue Reading
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News
08 Oct 2021
Examining both sides of the AI regulation debate
Some government and business leaders want more AI regulation to ensure that systems don't discriminate against or harm others. Others say too much regulation will stifle innovation. Continue Reading
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News
05 Oct 2021
Mailchimp AI tool targets small-business email marketing
The veteran email marketing vendor's new tool, the result of its purchase of martech vendor Inspector 6, is aimed at boosting small businesses' email campaigns with AI. Continue Reading
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News
01 Oct 2021
Experts cautious about Apple's mood-detecting AI research
The tech giant is working with UCLA to develop technology that uses facial recognition, sleep, typing patterns and other data points to detect emotion. But some are cautious. Continue Reading
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Feature
28 Sep 2021
Capitalizing on the many artificial neural network uses
Neural networks have many use cases. Businesses interested in using AI should consider both the challenges and potential gains of deploying neural nets. Continue Reading
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Feature
21 Sep 2021
AI carbon footprint: Helping and hurting the environment
Companies can use AI to help the environment, including by using it to prevent forest fires and reduce factory waste. At the same time, AI has its own carbon footprint. Continue Reading
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News
21 Sep 2021
Deloitte AI Academy: A training ground for AI talent
The global consulting giant's new AI Academy will provide supplemental education that closes the gap between the knowledge of AI tools and domain experiences and applications. Continue Reading
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Feature
14 Sep 2021
Why companies should use AI for fraud management, detection
AI is involved in many cybersecurity processes. Now it's making inroads in fraud management and detection. The benefits, however, are not without AI's nagging bias challenge. Continue Reading
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Feature
08 Sep 2021
Expanding explainable AI examples key for the industry
Improving AI explainability and interpretability are keys to building consumer trust and furthering the technology's success. Continue Reading
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Feature
31 Aug 2021
AI and climate change: The mixed impact of machine learning
AI can both help and hurt the environment. While companies use artificial intelligence to increase factory efficiency and lower energy costs, training AI demands a lot of energy. Continue Reading
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Feature
26 Aug 2021
Energy consumption of AI poses environmental problems
Data centers and large AI models use massive amounts of energy and are harmful to the environment. Businesses can take action to lower their environmental impact. Continue Reading
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Feature
19 Aug 2021
AI accountability: Who's responsible when AI goes wrong?
Who should be held accountable when AI misbehaves? The users, the creators, the vendors? It's not clear, but experts have some ideas. Continue Reading
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Feature
12 Aug 2021
Why transparency in AI matters for businesses
To ensure model accuracy, businesses need to understand why their machine learning models make their decisions. Certain tools and techniques can help with that. Continue Reading
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Feature
23 Jul 2021
Building trustworthy AI is key for enterprises
Organizations need to focus on transparency in models, ethical procedures and responsible AI in order to best comply with guidelines for developing trustworthy AI systems. Continue Reading
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Feature
09 Jul 2021
The benefits of an AI-first strategy
Enterprises should put AI first in their business strategies by constantly collecting and using new data to power AI models, argues startup investor Ash Fontana. Continue Reading
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Feature
25 Jun 2021
5 ways AI bias hurts your business
A biased AI system can lead businesses to produce skewed, harmful and even racist predictions. It's important for enterprises to understand the power and risks of AI bias. Continue Reading
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Feature
23 Jun 2021
Combating racial bias in AI
By employing a diverse team to work on AI models, using large, diverse training sets, and keeping a sharp eye out, enterprises can root out bias in their AI models. Continue Reading
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News
22 Jun 2021
Open source RPA vendor Robocorp raises $21 million
Software automation startup based on open source framework that originated at Finnish tech giant Nokia seeks to challenge bigger RPA vendors with consumption-based pricing, orchestration platform. Continue Reading
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Feature
17 Jun 2021
5 top chatbot features to boost your AI plan
By infusing their chatbots with natural language understanding, contextual messaging and other AI features, enterprises can build and deploy more powerful chatbots. Continue Reading
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News
10 Jun 2021
Microsoft's acquisition of Nuance clears antitrust hurdle
The U.S. government didn't flag the Microsoft-Nuance acquisition as violating antitrust laws, but scrutiny of big tech continues as governments try to reign in powerful companies. Continue Reading
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News
09 Jun 2021
M&A wave rising in hot AI market
The market is ripe for more AI M&A deals as enterprise demand for AI talent, MLOps and vertical applications rose during the pandemic. Continue Reading
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News
28 May 2021
Microsoft revs up AI push with GPT-3-enabled Power Apps
GPT-3-enabled Microsoft Power Apps will enable those with little or no coding experience to build Power FX applications on Azure using natural, conversational language. Continue Reading
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Feature
26 May 2021
How emotion analytics will impact the future of NLP
Conversational agents and chatbots struggle to understand complex human speech, including sarcasm. But that could change as NLP increasingly incorporates emotional understanding. Continue Reading
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Feature
17 May 2021
8 considerations for buying versus building AI
Business leaders should consider their employees' technical expertise, technology budgets and regulatory needs, among other factors, when deciding to build or buy AI. Continue Reading
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Definition
14 May 2021
robot
A robot is a machine designed to execute one or more tasks automatically with speed and precision. There are as many different types of robots as there are tasks for them to perform. Continue Reading
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Feature
14 May 2021
Biden sets stage for national AI strategy
Biden's focus on AI includes funding research and development, manufacturing chips in the U.S. and preparing a workforce to use AI tools. Continue Reading
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News
11 May 2021
DataRobot looks to enterprise AI coders with Zepl acquisition
By acquiring cloud data science and analytics platform vendor Zepl, DataRobot gives data scientists a cloud-native, self-service notebook to write tasks and custom models. Continue Reading
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News
11 May 2021
IBM hangs its hopes on hybrid clouds, AI to revive growth
After a decade of stagnant growth, IBM is betting all of its chips that hybrid clouds, new partnerships and AI will catapult it to a more competitive position. Continue Reading
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Feature
10 May 2021
How to hire data scientists
Enterprises tend to want data scientists who have a drive to continue their training, through peer training or online platforms, to keep up with ongoing changes in the field. Continue Reading
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Feature
06 May 2021
How to detect bias in existing AI algorithms
While enterprises can't eliminate bias from their data, they can significantly reduce bias by establishing a governance framework and employing more diverse employees. Continue Reading
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News
21 Apr 2021
IBM Watson updates focus on data privacy and explainability
Updates include new federated learning capabilities within IBM Watson Studio and more insights into how predictions are made in IBM Planning Analytics with Watson. Continue Reading
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News
15 Apr 2021
IBM acquires MyInvenio to build its automation portfolio
IBM could use MyInvenio's process mining platform to direct its customers to its automation and AI portfolio, a practice that other technology vendors are using. Continue Reading
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News
12 Apr 2021
Microsoft to acquire Nuance in $19.7 billion deal
The all-cash acquisition will give Microsoft access to Nuance’s healthcare-focused dictation technology, as Microsoft continues to expand its role in the healthcare market. Continue Reading
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News
09 Apr 2021
Check model accuracy with Facebook AI's new data set
Facebook paid people for their likenesses in its new Casual Conversations data set. The data set can help researchers check for bias in their AI models. Continue Reading
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Feature
09 Apr 2021
New DataRobot CEO sees bright AI future for the vendor
New CEO Dan Wright discusses how DataRobot can stay competitive in a crowded AI marketplace, new markets for the vendor, and how DataRobot has tackled the pandemic. Continue Reading
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News
07 Apr 2021
Research manager resigns amid Google AI ethics controversy
Prominent Google AI research manager Samy Bengio resigns from the company following months of internal discord and the termination of two AI researchers. Continue Reading
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News
30 Mar 2021
Cloudera Foundation merger to bring AI and data to nonprofits
The merger creates a program within the Patrick J. McGovern Foundation that will provide artificial intelligence technology and expertise to nonprofit organizations. Continue Reading
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News
26 Mar 2021
Jumio CEO discusses new $150 million funding round
Jumio CEO Robert Prigge talks about Jumio's new funding round and how the COVID-19 pandemic has affected Jumio's digital identity verification and fraud prevention business. Continue Reading
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News
15 Mar 2021
Google will develop RPA with Automation Anywhere
Google Cloud and a top robotic process automation vendor team up to focus on automating back-office tasks and later industries such as financial services, healthcare and retail. Continue Reading
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News
09 Mar 2021
Automation vendor WorkFusion raises $220 million
A new round of funding may vault WorkFusion into the top echelon of enterprise automation vendors currently occupied by UiPath, Blue Prism and Automation Anywhere. Continue Reading
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Feature
05 Mar 2021
Mastercard senior VP talks about AI and fraud prevention
Mastercard uses and sells AI-powered technology to prevent fraud and has found that AI-powered services can inspire customer loyalty. Continue Reading
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Feature
24 Feb 2021
5 examples of effective NLP in customer service
Through use cases such as chatbots, recommendation systems and customer relationship management, NLP and AI are playing an important role in enterprise customer service. Continue Reading
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News
24 Feb 2021
Robotics company Berkshire Grey will go public
Berkshire Grey is the latest AI firm to go public, after the robotics vendor said it will merge with a special-purpose acquisition company. The move comes amid a surge in AI IPOs. Continue Reading
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Feature
23 Feb 2021
Businesses pivot back to AI adoption after year of slow growth
AI adoption has taken a step back when it comes to enterprise IT spending priority, but it remains a steady investment for enterprises across industries. Continue Reading
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Feature
19 Feb 2021
CTO on the need for AI ethics and diversity
A CTO talks about the importance of diverse data sets when creating AI models and how a lack of diversity can create bias in systems. Continue Reading
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News
19 Feb 2021
Nvidia opens paid, instructor-led AI workshops to the public
While many technology vendors offer online courses on how to use their AI products, it still might not be enough to educate the global workforce. Continue Reading
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News
16 Feb 2021
DataRobot integrates Feature Discovery tool into Snowflake
The product integration comes months after Snowflake Ventures invested in DataRobot and the two vendors agreed to a strengthened partnership. Continue Reading
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News
11 Feb 2021
Autonomous truck startup raises $200M but faces competition
The investment will fund Plus' autonomous driving software, which could enable long-haul trucks to drive themselves along long stretches of highway. Continue Reading
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News
09 Feb 2021
Nuance touts CX benefits of AI in healthcare during pandemic
Nuance acquires speech transcription vendor Saykara, adding the startup's tech to Nuance's arsenal of health IT systems. Meanwhile, Nuance and Best Buy Health execs tout CX benefits from AI. Continue Reading
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News
05 Feb 2021
Microsoft makes image classification model available
Microsoft's release of a pre-trained vision model comes after Google and OpenAI also released open source vision models. The models may not have much enterprise use, though. Continue Reading
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Quiz
02 Feb 2021
Do you have competitive data science key skills?
Data scientists should be familiar with a variety of programming languages, machine learning algorithms and databases and must be able to communicate these skills across teams. Continue Reading
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Feature
29 Jan 2021
AI vendors may have to prove systems don't discriminate
Washington state is considering a bill that would require vendors to prove their AI algorithms aren't biased. If enacted, the AI regulation could have far-reaching implications. Continue Reading
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Feature
27 Jan 2021
Tackling the AI bias problem at the origin: Training data
Though data bias may seem like a back-end issue, the enterprise implications of an AI software using biased data can derail model implementation. Continue Reading
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Feature
26 Jan 2021
Data democratization strategy for machine learning enterprise
In the enterprise, data democratization works to break down data silos by opening access to an organization's data across teams in an effort to improve workflows. Continue Reading
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Feature
15 Jan 2021
Diverse talent pools and data sets can help solve bias in AI
Bringing historically underrepresented employees into critical parts of the design process while creating an AI model can reduce or eliminate bias in that model. Continue Reading
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Feature
13 Jan 2021
The power and limitations of enterprise AI
A panel at CES 2021, held virtually this year, discusses the areas in which modern-day AI and automation shine, and where they still struggle. Continue Reading
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News
12 Jan 2021
White House issues guiding principles for AI regulations
While the recommendations for AI regulation in the White House memo are loose, they appear to show the government is beginning to embrace AI, and could be a start toward oversight. Continue Reading
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News
08 Jan 2021
Doubts about Trump video show how hard deepfakes are to detect
Some Twitter users insist that a recent video of President Trump admitting his defeat in the election is a deepfake, although there's no proof. Deepfakes are difficult to detect. Continue Reading
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Feature
31 Dec 2020
KDD in data mining assists data prep for machine learning
While data scientists are often familiar with data mining, the deeper knowledge discovery in databases (KDD) procedure can help prepare data to train machine learning algorithms. Continue Reading
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News
15 Dec 2020
DataRobot releases new feature to detect AI bias
DataRobot is the latest AI vendor to address AI bias, releasing a new feature to help organizations detect and prevent bias in their models. Continue Reading
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Feature
11 Dec 2020
Nuance CTO: Conversational AI is the 'next big step'
Conversational AI has steadily grown more advanced over the past several years. Nuance CTO Joe Petro explains why the vendor is refocusing on the technology. Continue Reading
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News
09 Dec 2020
Sharing medical imaging data with AI apps raises concerns
Opening the door to third-party AI apps is a double-edged sword for patients. Its potential for healthcare is promising, but privacy is still a work in progress. Continue Reading
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News
09 Dec 2020
New, updated IBM AI tech bring better NLP, NLU to business users
IBM is commercializing its AI governance tool, AI FactSheets, and bringing more natural language capabilities to some of its Watson products. Continue Reading
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News
04 Dec 2020
Hundreds support former Google AI ethics researcher Timnit Gebru
A prominent AI ethics researcher said she was unfairly fired by Google after sending an email to colleagues critical of the way Google treats women and people of color. Continue Reading
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Feature
30 Nov 2020
How AI adoption by industry is being impacted by COVID-19
While COVID-19 has impacted budgets and businesses plans, some industries are seeing improved processes and consumer relationships due to new investments in AI and automation. Continue Reading
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News
30 Nov 2020
ServiceNow will acquire AI startup Element AI
ServiceNow's acquisition of an AI startup based in Montreal marks the latest move by the cloud computing giant to add more automation and intelligence to its platform. Continue Reading
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Feature
23 Nov 2020
Reality check: Analysts check in on the AI hype cycle
AI applications still come with significant hype, but with a targeted approach, organizations can get the most out of their applications. Continue Reading
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Podcast
18 Nov 2020
Why AI adoption in the enterprise continues to lag
In this episode of 'Today I Learned About Data,' we discuss AI adoption in the enterprise, and it's been slower than many have predicted. Continue Reading
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Feature
18 Nov 2020
Why AI literacy is critical, even for non-technical employees
To successfully deploy and manage AI projects and build a vision of a digital workplace, businesses need to ensure a basic level of AI competency across all employees. Continue Reading
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Feature
16 Nov 2020
How to avoid overfitting in machine learning models
Overfitting remains a common model error, but data scientists can combat the problem through automated machine learning, improving AI literacy and creating test data sets. Continue Reading
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Feature
16 Nov 2020
8 examples of AI personalization across industries
Through AI content personalization, organizations can build unique profiles of users and customers and tailor their products, advertisements and services to better fit them. Continue Reading
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News
10 Nov 2020
Infosys applied AI launch follows IT consulting AI releases
Infosys launched a new offering to help enterprises find and apply AI use cases at scale. The release is part of a wave of similar products from other big systems integrators. Continue Reading
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Feature
06 Nov 2020
AI might not have rights, but it could pay taxes
Tax, liability and patent laws can't handle AI systems, which have grown steadily smarter. As AI becomes ubiquitous, the legal system may need to change to accommodate it. Continue Reading
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News
29 Oct 2020
Intel will acquire model optimization startup SigOpt
Intel's acquisition of SigOpt, a startup vendor of an AI model optimization platform, will help accelerate Intel's AI software products for developers. Continue Reading
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Feature
19 Oct 2020
COVID-19 to drive more AI in retail for small retailers
Retailers were hit hard by the COVID-19 economic fallout, especially small, local businesses. Amid a shift online, AI could help some retailers adjust to the new reality. Continue Reading
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Feature
09 Oct 2020
Establishing AI governance in a business
It's hard to ethically manage data for AI models, but AI governance, as well as a strong ethics framework, can help enterprises effectively manage data and models. Continue Reading
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Feature
30 Sep 2020
AI vs. predictive analytics debate shows powerful combination
Artificial intelligence and machine learning, when combined with predictive analytics, allow companies and organizations to get the most out of their data. Continue Reading
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Feature
30 Sep 2020
Enterprise and home find use for intelligent virtual assistants
Intelligent virtual assistants have the capacity to augment employees, as well as improve convenience in homes, but only time will see their limitations resolved. Continue Reading
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Tip
29 Sep 2020
AI improves customer experience, call center efficiency
Customers and employees can benefit from the use of AI in contact centers. Businesses can use AI to provide customer self-service options and help make agents more productive. Continue Reading
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Feature
29 Sep 2020
Application of AI in robotics boosts enterprise potential
The combination of AI and robotics has allowed companies to move past automation and tackle more complex and high-level tasks with their robots. Continue Reading
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News
29 Sep 2020
How Trump, Biden see automation and AI
The impact of automation and AI on the U.S. workforce has been a longstanding issue in presidential politics. That may be true again at tonight's presidential debate. Continue Reading
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Feature
25 Sep 2020
The deepfake 2020 election threat is real, but containable
Disinformation could harm the 2020 presidential election, and technology simply isn't advanced enough to detect manipulated content, especially deepfakes. Continue Reading