AI business strategies
Artificial intelligence software is changing how enterprises conduct business. Machine learning supports data-driven decisions, customer service chatbots follow up on leads, robots in manufacturing boost productivity -- the list goes on. Get advice for building and implementing AI business strategies.
Top Stories
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News
10 Mar 2025
GenAI use cases show value, but pain points persist
While large companies are generating value in genAI use cases, others are struggling to find the same value. Continue Reading
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Feature
10 Mar 2025
GANs vs. VAEs: What is the best generative AI approach?
The use of generative AI is taking off across industries. Two popular approaches are GANs, which are used to generate multimedia, and VAEs, used more for signal analysis. Continue Reading
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Feature
21 Sep 2021
AI carbon footprint: Helping and hurting the environment
Companies can use AI to help the environment, including by using it to prevent forest fires and reduce factory waste. At the same time, AI has its own carbon footprint. Continue Reading
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News
21 Sep 2021
Deloitte AI Academy: A training ground for AI talent
The global consulting giant's new AI Academy will provide supplemental education that closes the gap between the knowledge of AI tools and domain experiences and applications. Continue Reading
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Feature
14 Sep 2021
Why companies should use AI for fraud management, detection
AI is involved in many cybersecurity processes. Now it's making inroads in fraud management and detection. The benefits, however, are not without AI's nagging bias challenge. Continue Reading
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Feature
08 Sep 2021
Expanding explainable AI examples key for the industry
Improving AI explainability and interpretability are keys to building consumer trust and furthering the technology's success. Continue Reading
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Feature
31 Aug 2021
AI and climate change: The mixed impact of machine learning
AI can both help and hurt the environment. While companies use artificial intelligence to increase factory efficiency and lower energy costs, training AI demands a lot of energy. Continue Reading
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Feature
26 Aug 2021
Energy consumption of AI poses environmental problems
Data centers and large AI models use massive amounts of energy and are harmful to the environment. Businesses can take action to lower their environmental impact. Continue Reading
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Feature
19 Aug 2021
AI accountability: Who's responsible when AI goes wrong?
Who should be held accountable when AI misbehaves? The users, the creators, the vendors? It's not clear, but experts have some ideas. Continue Reading
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Feature
12 Aug 2021
Why transparency in AI matters for businesses
To ensure model accuracy, businesses need to understand why their machine learning models make their decisions. Certain tools and techniques can help with that. Continue Reading
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Feature
23 Jul 2021
Building trustworthy AI is key for enterprises
Organizations need to focus on transparency in models, ethical procedures and responsible AI in order to best comply with guidelines for developing trustworthy AI systems. Continue Reading
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Feature
09 Jul 2021
The benefits of an AI-first strategy
Enterprises should put AI first in their business strategies by constantly collecting and using new data to power AI models, argues startup investor Ash Fontana. Continue Reading
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Feature
25 Jun 2021
5 ways AI bias hurts your business
A biased AI system can lead businesses to produce skewed, harmful and even racist predictions. It's important for enterprises to understand the power and risks of AI bias. Continue Reading
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Feature
23 Jun 2021
Combating racial bias in AI
By employing a diverse team to work on AI models, using large, diverse training sets, and keeping a sharp eye out, enterprises can root out bias in their AI models. Continue Reading
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News
22 Jun 2021
Open source RPA vendor Robocorp raises $21 million
Software automation startup based on open source framework that originated at Finnish tech giant Nokia seeks to challenge bigger RPA vendors with consumption-based pricing, orchestration platform. Continue Reading
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Feature
17 Jun 2021
5 top chatbot features to boost your AI plan
By infusing their chatbots with natural language understanding, contextual messaging and other AI features, enterprises can build and deploy more powerful chatbots. Continue Reading
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News
10 Jun 2021
Microsoft's acquisition of Nuance clears antitrust hurdle
The U.S. government didn't flag the Microsoft-Nuance acquisition as violating antitrust laws, but scrutiny of big tech continues as governments try to reign in powerful companies. Continue Reading
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News
09 Jun 2021
M&A wave rising in hot AI market
The market is ripe for more AI M&A deals as enterprise demand for AI talent, MLOps and vertical applications rose during the pandemic. Continue Reading
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News
28 May 2021
Microsoft revs up AI push with GPT-3-enabled Power Apps
GPT-3-enabled Microsoft Power Apps will enable those with little or no coding experience to build Power FX applications on Azure using natural, conversational language. Continue Reading
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Feature
26 May 2021
How emotion analytics will impact the future of NLP
Conversational agents and chatbots struggle to understand complex human speech, including sarcasm. But that could change as NLP increasingly incorporates emotional understanding. Continue Reading
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Feature
17 May 2021
8 considerations for buying versus building AI
Business leaders should consider their employees' technical expertise, technology budgets and regulatory needs, among other factors, when deciding to build or buy AI. Continue Reading
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Definition
14 May 2021
robot
A robot is a machine designed to execute one or more tasks automatically with speed and precision. There are as many different types of robots as there are tasks for them to perform. Continue Reading
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Feature
14 May 2021
Biden sets stage for national AI strategy
Biden's focus on AI includes funding research and development, manufacturing chips in the U.S. and preparing a workforce to use AI tools. Continue Reading
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News
11 May 2021
DataRobot looks to enterprise AI coders with Zepl acquisition
By acquiring cloud data science and analytics platform vendor Zepl, DataRobot gives data scientists a cloud-native, self-service notebook to write tasks and custom models. Continue Reading
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News
11 May 2021
IBM hangs its hopes on hybrid clouds, AI to revive growth
After a decade of stagnant growth, IBM is betting all of its chips that hybrid clouds, new partnerships and AI will catapult it to a more competitive position. Continue Reading
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Feature
10 May 2021
How to hire data scientists
Enterprises tend to want data scientists who have a drive to continue their training, through peer training or online platforms, to keep up with ongoing changes in the field. Continue Reading
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Feature
06 May 2021
How to detect bias in existing AI algorithms
While enterprises can't eliminate bias from their data, they can significantly reduce bias by establishing a governance framework and employing more diverse employees. Continue Reading
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News
21 Apr 2021
IBM Watson updates focus on data privacy and explainability
Updates include new federated learning capabilities within IBM Watson Studio and more insights into how predictions are made in IBM Planning Analytics with Watson. Continue Reading
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News
15 Apr 2021
IBM acquires MyInvenio to build its automation portfolio
IBM could use MyInvenio's process mining platform to direct its customers to its automation and AI portfolio, a practice that other technology vendors are using. Continue Reading
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News
12 Apr 2021
Microsoft to acquire Nuance in $19.7 billion deal
The all-cash acquisition will give Microsoft access to Nuance’s healthcare-focused dictation technology, as Microsoft continues to expand its role in the healthcare market. Continue Reading
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News
09 Apr 2021
Check model accuracy with Facebook AI's new data set
Facebook paid people for their likenesses in its new Casual Conversations data set. The data set can help researchers check for bias in their AI models. Continue Reading
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Feature
09 Apr 2021
New DataRobot CEO sees bright AI future for the vendor
New CEO Dan Wright discusses how DataRobot can stay competitive in a crowded AI marketplace, new markets for the vendor, and how DataRobot has tackled the pandemic. Continue Reading
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News
07 Apr 2021
Research manager resigns amid Google AI ethics controversy
Prominent Google AI research manager Samy Bengio resigns from the company following months of internal discord and the termination of two AI researchers. Continue Reading
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News
30 Mar 2021
Cloudera Foundation merger to bring AI and data to nonprofits
The merger creates a program within the Patrick J. McGovern Foundation that will provide artificial intelligence technology and expertise to nonprofit organizations. Continue Reading
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News
26 Mar 2021
Jumio CEO discusses new $150 million funding round
Jumio CEO Robert Prigge talks about Jumio's new funding round and how the COVID-19 pandemic has affected Jumio's digital identity verification and fraud prevention business. Continue Reading
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News
15 Mar 2021
Google will develop RPA with Automation Anywhere
Google Cloud and a top robotic process automation vendor team up to focus on automating back-office tasks and later industries such as financial services, healthcare and retail. Continue Reading
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News
09 Mar 2021
Automation vendor WorkFusion raises $220 million
A new round of funding may vault WorkFusion into the top echelon of enterprise automation vendors currently occupied by UiPath, Blue Prism and Automation Anywhere. Continue Reading
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Feature
05 Mar 2021
Mastercard senior VP talks about AI and fraud prevention
Mastercard uses and sells AI-powered technology to prevent fraud and has found that AI-powered services can inspire customer loyalty. Continue Reading
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Feature
24 Feb 2021
5 examples of effective NLP in customer service
Through use cases such as chatbots, recommendation systems and customer relationship management, NLP and AI are playing an important role in enterprise customer service. Continue Reading
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News
24 Feb 2021
Robotics company Berkshire Grey will go public
Berkshire Grey is the latest AI firm to go public, after the robotics vendor said it will merge with a special-purpose acquisition company. The move comes amid a surge in AI IPOs. Continue Reading
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Feature
23 Feb 2021
Businesses pivot back to AI adoption after year of slow growth
AI adoption has taken a step back when it comes to enterprise IT spending priority, but it remains a steady investment for enterprises across industries. Continue Reading
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Feature
19 Feb 2021
CTO on the need for AI ethics and diversity
A CTO talks about the importance of diverse data sets when creating AI models and how a lack of diversity can create bias in systems. Continue Reading
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News
19 Feb 2021
Nvidia opens paid, instructor-led AI workshops to the public
While many technology vendors offer online courses on how to use their AI products, it still might not be enough to educate the global workforce. Continue Reading
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News
16 Feb 2021
DataRobot integrates Feature Discovery tool into Snowflake
The product integration comes months after Snowflake Ventures invested in DataRobot and the two vendors agreed to a strengthened partnership. Continue Reading
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News
11 Feb 2021
Autonomous truck startup raises $200M but faces competition
The investment will fund Plus' autonomous driving software, which could enable long-haul trucks to drive themselves along long stretches of highway. Continue Reading
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News
09 Feb 2021
Nuance touts CX benefits of AI in healthcare during pandemic
Nuance acquires speech transcription vendor Saykara, adding the startup's tech to Nuance's arsenal of health IT systems. Meanwhile, Nuance and Best Buy Health execs tout CX benefits from AI. Continue Reading
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News
05 Feb 2021
Microsoft makes image classification model available
Microsoft's release of a pre-trained vision model comes after Google and OpenAI also released open source vision models. The models may not have much enterprise use, though. Continue Reading
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Quiz
02 Feb 2021
Do you have competitive data science key skills?
Data scientists should be familiar with a variety of programming languages, machine learning algorithms and databases and must be able to communicate these skills across teams. Continue Reading
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Feature
29 Jan 2021
AI vendors may have to prove systems don't discriminate
Washington state is considering a bill that would require vendors to prove their AI algorithms aren't biased. If enacted, the AI regulation could have far-reaching implications. Continue Reading
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Feature
27 Jan 2021
Tackling the AI bias problem at the origin: Training data
Though data bias may seem like a back-end issue, the enterprise implications of an AI software using biased data can derail model implementation. Continue Reading
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Feature
26 Jan 2021
Data democratization strategy for machine learning enterprise
In the enterprise, data democratization works to break down data silos by opening access to an organization's data across teams in an effort to improve workflows. Continue Reading
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Feature
15 Jan 2021
Diverse talent pools and data sets can help solve bias in AI
Bringing historically underrepresented employees into critical parts of the design process while creating an AI model can reduce or eliminate bias in that model. Continue Reading
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Feature
13 Jan 2021
The power and limitations of enterprise AI
A panel at CES 2021, held virtually this year, discusses the areas in which modern-day AI and automation shine, and where they still struggle. Continue Reading
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News
12 Jan 2021
White House issues guiding principles for AI regulations
While the recommendations for AI regulation in the White House memo are loose, they appear to show the government is beginning to embrace AI, and could be a start toward oversight. Continue Reading
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News
08 Jan 2021
Doubts about Trump video show how hard deepfakes are to detect
Some Twitter users insist that a recent video of President Trump admitting his defeat in the election is a deepfake, although there's no proof. Deepfakes are difficult to detect. Continue Reading
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Feature
31 Dec 2020
KDD in data mining assists data prep for machine learning
While data scientists are often familiar with data mining, the deeper knowledge discovery in databases (KDD) procedure can help prepare data to train machine learning algorithms. Continue Reading
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News
15 Dec 2020
DataRobot releases new feature to detect AI bias
DataRobot is the latest AI vendor to address AI bias, releasing a new feature to help organizations detect and prevent bias in their models. Continue Reading
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Feature
11 Dec 2020
Nuance CTO: Conversational AI is the 'next big step'
Conversational AI has steadily grown more advanced over the past several years. Nuance CTO Joe Petro explains why the vendor is refocusing on the technology. Continue Reading
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News
09 Dec 2020
Sharing medical imaging data with AI apps raises concerns
Opening the door to third-party AI apps is a double-edged sword for patients. Its potential for healthcare is promising, but privacy is still a work in progress. Continue Reading
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News
09 Dec 2020
New, updated IBM AI tech bring better NLP, NLU to business users
IBM is commercializing its AI governance tool, AI FactSheets, and bringing more natural language capabilities to some of its Watson products. Continue Reading
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News
04 Dec 2020
Hundreds support former Google AI ethics researcher Timnit Gebru
A prominent AI ethics researcher said she was unfairly fired by Google after sending an email to colleagues critical of the way Google treats women and people of color. Continue Reading
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Feature
30 Nov 2020
How AI adoption by industry is being impacted by COVID-19
While COVID-19 has impacted budgets and businesses plans, some industries are seeing improved processes and consumer relationships due to new investments in AI and automation. Continue Reading
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News
30 Nov 2020
ServiceNow will acquire AI startup Element AI
ServiceNow's acquisition of an AI startup based in Montreal marks the latest move by the cloud computing giant to add more automation and intelligence to its platform. Continue Reading
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Feature
23 Nov 2020
9 data quality issues that can sideline AI projects
The quality of your data affects how well your AI and machine learning models will operate. Getting ahead of these nine data issues will poise organizations for successful AI models. Continue Reading
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Feature
23 Nov 2020
Reality check: Analysts check in on the AI hype cycle
AI applications still come with significant hype, but with a targeted approach, organizations can get the most out of their applications. Continue Reading
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Podcast
18 Nov 2020
Why AI adoption in the enterprise continues to lag
In this episode of 'Today I Learned About Data,' we discuss AI adoption in the enterprise, and it's been slower than many have predicted. Continue Reading
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Feature
18 Nov 2020
Why AI literacy is critical, even for non-technical employees
To successfully deploy and manage AI projects and build a vision of a digital workplace, businesses need to ensure a basic level of AI competency across all employees. Continue Reading
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Feature
16 Nov 2020
How to avoid overfitting in machine learning models
Overfitting remains a common model error, but data scientists can combat the problem through automated machine learning, improving AI literacy and creating test data sets. Continue Reading
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Feature
16 Nov 2020
8 examples of AI personalization across industries
Through AI content personalization, organizations can build unique profiles of users and customers and tailor their products, advertisements and services to better fit them. Continue Reading
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News
10 Nov 2020
Infosys applied AI launch follows IT consulting AI releases
Infosys launched a new offering to help enterprises find and apply AI use cases at scale. The release is part of a wave of similar products from other big systems integrators. Continue Reading
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Feature
06 Nov 2020
AI might not have rights, but it could pay taxes
Tax, liability and patent laws can't handle AI systems, which have grown steadily smarter. As AI becomes ubiquitous, the legal system may need to change to accommodate it. Continue Reading
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News
29 Oct 2020
Intel will acquire model optimization startup SigOpt
Intel's acquisition of SigOpt, a startup vendor of an AI model optimization platform, will help accelerate Intel's AI software products for developers. Continue Reading
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Feature
19 Oct 2020
COVID-19 to drive more AI in retail for small retailers
Retailers were hit hard by the COVID-19 economic fallout, especially small, local businesses. Amid a shift online, AI could help some retailers adjust to the new reality. Continue Reading
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Feature
09 Oct 2020
Establishing AI governance in a business
It's hard to ethically manage data for AI models, but AI governance, as well as a strong ethics framework, can help enterprises effectively manage data and models. Continue Reading
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Feature
30 Sep 2020
AI vs. predictive analytics debate shows powerful combination
Artificial intelligence and machine learning, when combined with predictive analytics, allow companies and organizations to get the most out of their data. Continue Reading
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Feature
30 Sep 2020
Enterprise and home find use for intelligent virtual assistants
Intelligent virtual assistants have the capacity to augment employees, as well as improve convenience in homes, but only time will see their limitations resolved. Continue Reading
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Tip
29 Sep 2020
AI improves customer experience, call center efficiency
Customers and employees can benefit from the use of AI in contact centers. Businesses can use AI to provide customer self-service options and help make agents more productive. Continue Reading
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Feature
29 Sep 2020
Application of AI in robotics boosts enterprise potential
The combination of AI and robotics has allowed companies to move past automation and tackle more complex and high-level tasks with their robots. Continue Reading
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News
29 Sep 2020
How Trump, Biden see automation and AI
The impact of automation and AI on the U.S. workforce has been a longstanding issue in presidential politics. That may be true again at tonight's presidential debate. Continue Reading
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Feature
25 Sep 2020
The deepfake 2020 election threat is real, but containable
Disinformation could harm the 2020 presidential election, and technology simply isn't advanced enough to detect manipulated content, especially deepfakes. Continue Reading
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News
25 Sep 2020
Google, Unilever partnership uses AI for sustainable sourcing
Unilever says it will use Google Earth Engine, Google Cloud Storage and BigQuery, as well as AI technologies, to create a deforestation-free supply chain by 2023. Continue Reading
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News
23 Sep 2020
Microsoft exclusively licenses OpenAI's GPT-3 language model
Microsoft expanded its partnership with AI research organization OpenAI. The tech giant will exclusively license OpenAI's powerful GPT-3 language model. Continue Reading
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News
14 Sep 2020
Nvidia, Arm deal creates AI, chip powerhouse
Nvidia's acquisition of U.K. chipmaker Arm, if approved by regulators, will greatly expand Nvidia's reach in the CPU market, especially in IoT and mobile devices. Continue Reading
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Feature
08 Sep 2020
Supply chain-customer service partnership is vital
A company's success depends on a supply chain that can meet customers' expectations. To do that well, supply chain leaders must partner with their customer service counterparts. Continue Reading
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News
03 Sep 2020
GCP powers AI in marketing at McDonald's
McDonald's uses the Google Cloud Platform to drive its personalized marketing efforts, which has helped the company grow and know its customers better. Continue Reading
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News
03 Sep 2020
Microsoft deepfake software combats election propaganda
Ahead of the 2020 United States presidential election, Microsoft released Video Authenticator, an AI-powered tool to help identify deepfake images and videos. Continue Reading
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Feature
31 Aug 2020
3 keys for the implementation of AI in the enterprise
Organizations need to focus on diversity, proper scaling and augmentation capabilities when implementing artificial intelligence in order to keep the process pain-free. Continue Reading
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Feature
31 Aug 2020
Combining AI and predictive analytics crucial for the enterprise
Predictive analytics, when combined with artificial intelligence, can assist organizations with their risk management, as well as their planning and optimization. Continue Reading
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Feature
27 Aug 2020
It's time to address AI ethics
Enterprises need to focus on creating and adopting AI ethical guidelines, especially for emerging technologies such as facial recognition and home assistants. Continue Reading
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Feature
26 Aug 2020
Future of autonomous vehicles depends on driver attitudes
Getting the public behind the idea of an autonomous vehicle means peeling back the black box nature of AI and proving the safety of self-driving technology. Continue Reading
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Feature
24 Aug 2020
AI in retail has helped retailers during COVID-19
During the Ai4 2020 virtual conference, a panel of retail experts discusses how AI and analytics have helped retailers deal with the economic fallout of the COVID-19 pandemic. Continue Reading
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Feature
21 Aug 2020
AI, robotics help businesses pivot supply chain during COVID-19
Big enterprises such as Wayfair, UPS, Unilever and Siemens move to automate more of their supply chains with AI as the coronavirus pandemic disrupts business operations. Continue Reading
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Feature
19 Aug 2020
Machine learning limitations marked by data demands
Machine learning has impressive capabilities in the enterprise, but with high-data requirements and struggles with explainability, it remains unable to reach widespread use. Continue Reading
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Feature
19 Aug 2020
4 ways AI and digital transformation enable deeper automation
Organizations that are going beyond the enterprise adoption of digitization are entering a new wave of AI-enabled digital transformation. Continue Reading
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Feature
18 Aug 2020
Reimagining creativity and AI to boost enterprise adoption
AI has yet to reach the point of creativity but continues to advance, while assisting humans in the production of their own creative works and improvement of their organizations. Continue Reading
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Opinion
17 Aug 2020
Does technology increase the problem of racism and discrimination?
According to a publication from the MIT Technology Review, technology promotes racism. Most facial recognition algorithms discriminate against the Black population. And even certain concepts or technological terminology tend to be offensive, highlighting "white supremacy." Continue Reading
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Feature
24 Jul 2020
The state of AI in 2020 likely sees more adoption
AI adoption has appeared to grow this year, as organizations deploy automation to augment dwindling workforces and help deal with growing demand during the COVID-19 pandemic. Continue Reading
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Feature
09 Jul 2020
AI in tax preparation gets a boost from classification tech
Tax filers and tax collectors are using AI tools to make the process of paying and collecting taxes simpler. The data-rich, complex processes of tax collection are an ideal use case for AI. Continue Reading
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News
08 Jul 2020
IBM acquires RPA vendor to enhance automation suite
IBM bought a Brazilian RPA and chatbot vendor to expand its collection of automation products. Continue Reading
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Feature
30 Jun 2020
Accelerating digital transformation through remote work
As working remotely became a near-global mandate, companies have been thrust headfirst into a digital transformation. AI is helping to smooth the journey. Continue Reading
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News
29 Jun 2020
IBM donates AI ethics tools to Linux Foundation
IBM donates open source toolkits AI Fairness 360, Adversarial Robustness 360 and AI Explainability 360 to the Linux Foundation amid calls for more ethical AI. Continue Reading
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Feature
29 Jun 2020
Deep learning's role in the evolution of machine learning
Machine learning has continued to evolve since its beginnings some seven decades ago. Learn how deep learning has catalyzed a new phase in the evolution of machine learning. Continue Reading