AI business strategies
Artificial intelligence software is changing how enterprises conduct business. Machine learning supports data-driven decisions, customer service chatbots follow up on leads, robots in manufacturing boost productivity -- the list goes on. Get advice for building and implementing AI business strategies.
Top Stories
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Feature
20 Dec 2024
The top 5 content management trends in 2025
AI technology continues to shape the content management market. It underpins top trends in 2025, like generative AI, agentic AI and predictive analytics. Continue Reading
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Answer
19 Dec 2024
How bad is generative AI data leakage and how can you stop it?
Mismanaged training data, weak models, prompt injection attacks can all lead to data leakage in GenAI, with serious costs for companies. The good news? Risks can be mitigated. Continue Reading
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Feature
22 Apr 2022
Top 7 metaverse tech strategy do's and don'ts
Technology and business leaders must be strategic when entering the new world of metaverse projects. Here are critical tips that help provide guidance. Continue Reading
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News
21 Apr 2022
Chatbots and a tortilla-making robot: Chipotle's AI
The restaurant chain uses the technology to provide recommendations to customers, help with complaints and improve its inventory system. It is also testing out AI in the kitchen. Continue Reading
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Tip
20 Apr 2022
Use an AI governance framework to surmount challenges
As AI governance adapts to the rapidly expanding field of AI, businesses need a holistic framework to surmount challenges with clearly defined roles and responsibilities. Continue Reading
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Feature
13 Apr 2022
Stochastic processes have various real-world uses
The breadth of stochastic point process applications now includes cellular networks, sensor networks and data science education. Data scientist Vincent Granville explains how. Continue Reading
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Feature
11 Apr 2022
Stochastic point processes and their practical value
Data scientists learn and utilize stochastic point processes for myriad pragmatic uses. Data scientist Vincent Granville explains this in his new book. Continue Reading
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Definition
11 Apr 2022
IT innovation
IT (information technology) innovation in an enterprise is about using technology in new ways, where the result is a more efficient organization and an improved alignment between technology initiatives and business goals. Continue Reading
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News
07 Apr 2022
Making AI systems responsible, competitive and functional
Many enterprises have a tough time building fair and trustworthy models. Doing so could be profitable for enterprises, while not doing so could be catastrophic. Continue Reading
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Feature
04 Apr 2022
Spotify personalizes audio experiences with machine learning
The streaming platform builds models using analytics, data from users and content to create a personalized audio experience for users and try to keep them as long-term customers. Continue Reading
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Tip
01 Apr 2022
How AI ethics is the cornerstone of governance
The concept of AI ethics ensures that AI systems provide accuracy and reliability. Businesses will benefit from adopting AI ethics strategies of their own. Continue Reading
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News
01 Apr 2022
AI systems need Energy Star-like rating, says policy expert
One expert says policymakers and data scientists need to work together to create a better framework for AI use, which could include establishing a rating system. Continue Reading
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News
30 Mar 2022
Enterprises not focused enough on AI governance, security
AI has reached a plateau, with many organizations using similar AI and machine learning tools. But enterprises have been slow to implement AI ethics and effective cybersecurity. Continue Reading
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Tip
29 Mar 2022
How AI adds value to crisis communications systems
AI provides key enhancements to existing emergency notifications systems that can reduce the amount of time a business needs to effectively prepare for and respond to a crisis. Continue Reading
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Feature
25 Mar 2022
Using digital twins simulation to reduce risks in industry
Whether it's fighting wildfires or working in a warehouse, people often encounter dangerous working conditions. Researchers are using digital twin simulation to counter those risks. Continue Reading
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Tip
17 Mar 2022
How companies can achieve AI ROI
Companies realize AI for security is crucial to mitigate today's threats and think ROI from such investments is achievable. The investment community is also bullish on the future of AI ROI. Continue Reading
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News
17 Mar 2022
Dialysis lab uses SambaNova, DeLorean AI for renal care
The lab ingests data from test results of kidney patients into the AI engine. The engine finds patterns and provides recommendations for the best care for patients. Continue Reading
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News
17 Mar 2022
China's AI regulations face technical challenge
China's AI regulations ask for things that may not be technically feasible, said Russell Wald, policy director at Stanford University's Institute for Human-Centered AI. Continue Reading
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Feature
15 Mar 2022
The CIO's guide to understanding the metaverse
Metaverse definitions vary as do predictions on when it will arrive. But smart CIOs should familiarize themselves with the concept and ways it might affect their company. Continue Reading
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News
10 Mar 2022
RPA market expected to plateau in the next few years
While the technology was useful during the pandemic, enterprises are shifting away from its simple fix and are looking at more complex ways of automating business processes. Continue Reading
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Feature
07 Mar 2022
Swiss retailer uses open source Ray tool to scale AI models
Ricardo uses Anyscale's Ray for scaling its product classification models. Ray helps enterprises scale their applications from a laptop to the cloud. Continue Reading
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News
03 Mar 2022
Finance firms scrape alternative data from unexpected sources
Investment firms and individual investors use data from sources as diverse as Facebook and TikTok, private jet tracking, geolocation and sentiment analysis to buy and sell securities. Continue Reading
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Feature
03 Mar 2022
Finance industry giants disclose AI challenges
Education, explainability, privacy and integration are some of the problems institutions face when implementing machine learning tools and technology. Continue Reading
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Feature
02 Mar 2022
Enterprise hybrid AI use is poised to grow
Hybrid AI is an approach for businesses that combines human insight with machine learning and deep learning networks. Despite certain challenges, experts believe it shows promise. Continue Reading
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News
25 Feb 2022
In-house AI boot camp pays off for Levi Strauss
Levi Strauss' AI boot camp isn't easy to get into. Some 450 employees have applied to one of the 100 slots so far. It's an intensive program, but the firm likes the results. Continue Reading
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News
23 Feb 2022
SambaNova unveils GPT Banking for financial industry
The product is aimed at giving financial institutions deep learning language capabilities. However, deep learning is hard to navigate in the finance industry. Continue Reading
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News
17 Feb 2022
Nintex expands range by acquiring RPA vendor Kryon
Acquiring Kryon enables Nintex to expand its scale. Robotic process automation is important for enterprises seeking digital transformation in their business. Continue Reading
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Feature
17 Feb 2022
Learn the benefits of interpretable machine learning
In this excerpt from 'Interpretable Machine Learning with Python,' read how machine learning models and algorithms add value when they are both interpretable and explainable. Continue Reading
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Feature
27 Jan 2022
Piloting machine learning projects through harsh headwinds
To get machine learning projects off the ground and speed deployments, data science teams need to ask questions on a host of issues ranging from data quality to product selection. Continue Reading
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Tip
26 Jan 2022
AI's growing cybersecurity role
Artificial intelligence capabilities are increasingly used to detect cybersecurity threats. As threats proliferate, AI cybersecurity capabilities will likely be the norm. Continue Reading
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News
25 Jan 2022
IRS facial recognition move raises bias, privacy concerns
The agency requires photo identification for certain services using a face match system from digital ID vendor ID.me, but privacy advocates say the technology is prone to bias. Continue Reading
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Tip
25 Jan 2022
Securing AI during the development process
AI systems can have their data corrupted or 'poisoned' by bad actors. Luckily, there are protective measures developers can take to ensure their systems remain secure. Continue Reading
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Feature
21 Jan 2022
How cloud RPA is key to automation's future
Companies have traditionally used robotic process automation (RPA) as on-premises software but are now embracing cloud RPA as its business benefits are outweighing the drawbacks. Continue Reading
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News
20 Jan 2022
New U.S. Chamber of Commerce commission to promote AI
The bipartisan commission includes experts with a variety of technology backgrounds and is led by two former congressmen. A report by the commission is expected later this year. Continue Reading
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News
12 Jan 2022
Mostly AI plans to use $25M funding for responsible AI efforts
The synthetic data vendor works with customers in Europe and North America. Experts say more than half of AI projects will be created using synthetic models by 2024. Continue Reading
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News
06 Jan 2022
AI vendor Fractal kicks off 2022 with $360M fund raise
The AI vendor's fundraising success shows investors' willingness to pump money into vendors that are applying AI in vertical industries. Continue Reading
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News
29 Dec 2021
AI is the game-changer needed in customer service
The holiday season is a busy time for call center agents. However, problems in the CX industry are leading organizations to turn to machine learning for optimization. Continue Reading
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Feature
28 Dec 2021
Top technology trends come down to CIO strategy in 2022
Rather than feel the wave of top tech trends of 2022 wash over them, CIOs should focus on business goals to guide their emerging tech strategy. Continue Reading
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News
23 Dec 2021
RPA vendor Automation Anywhere to acquire FortressIQ
The acquisition is expected to help the vendor advance its AI platform with process discovery, while giving it a well-rounded product in time for its public offering. Continue Reading
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Feature
20 Dec 2021
Q&A: How retail AI tools can help combat inflation
Prices for food, gas and more have risen during the past year. Revionics' senior director of retail innovation discusses how retail AI tools can help companies navigate inflation. Continue Reading
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Feature
20 Dec 2021
Why TinyML use cases are taking off
TinyML technology can successfully collect and analyze data in real scenarios, as demonstrated in various use cases. Continue Reading
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Feature
16 Dec 2021
Language models and the metaverse top AI stories of 2021
From moves toward government regulation to the metaverse, language models getting bigger and autonomous vehicle tech slowing, these are some of the biggest stories of the year. Continue Reading
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News
15 Dec 2021
8 AI headlines expected in 2022
As 2021 draws to a close, some of the biggest AI headlines next year will likely involve regulation, automation, the Great Resignation and larger language models. Continue Reading
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Feature
06 Dec 2021
Agility and resiliency vital to digital-first business models
For enterprises transforming their business models, ServiceNow's Yoav Boaz explains how Disney and Peloton reinvented themselves and thrived during the COVID-19 pandemic. Continue Reading
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Feature
03 Dec 2021
A look at Honeywell's digital transformation strategy
The century-old, multinational conglomerate is going through internal and external changes. The survival of its brand will depend on maintaining its trust and reputation. Continue Reading
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News
30 Nov 2021
AWS AI for analytics partner tool simplifies model building
AWS' new AIDA program helps close the tech skill gap, the tech giant said. Enterprises can use languages like SQL to embed ML software tools using Amazon SageMaker Autopilot. Continue Reading
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Feature
24 Nov 2021
Hyperautomation technology speeds digital transformation
To businesses plotting a digital transformation course, ServiceNow's Yoav Boaz says hyperautomation is instrumental in consolidating siloed processes and smoothing workflows. Continue Reading
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Feature
18 Nov 2021
Why optimizing machine learning models is important
A look at why AI needs optimization and how it speeds up inferencing, helps deploy models on small devices and reduces memory footprint. Continue Reading
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Feature
16 Nov 2021
7 steps to a successful digital transformation journey
ServiceNow's Yoav Boaz defines evolutionary vs. revolutionary approaches to business modeling and proposes a step-by-step digital transformation roadmap for businesses to follow. Continue Reading
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News
15 Nov 2021
DataRobot introduces AI Cloud for Industries
The independent AI vendor has created a taxonomy for specific industries by building out its AI Cloud platform on which customers can take advantage of industry-specific services. Continue Reading
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Feature
12 Nov 2021
Predictive analytics vs. machine learning
Machine learning lends itself to various applications, while predictive analytics focuses on forecasting specific variables and scenarios. Learn what they can do when combined. Continue Reading
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News
09 Nov 2021
Biden's top science advisor working on AI bill of rights
A national AI bill of rights could include the rights to transparency and data governance, according to Biden's top science advisor. Continue Reading
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Feature
29 Oct 2021
Strategies to successfully deploy AI in the enterprise
Deloitte executive director Beena Ammanath talks about ways businesses can see successful return on their investment and deployment of artificial intelligence. Continue Reading
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News
08 Oct 2021
Examining both sides of the AI regulation debate
Some government and business leaders want more AI regulation to ensure that systems don't discriminate against or harm others. Others say too much regulation will stifle innovation. Continue Reading
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News
05 Oct 2021
Mailchimp AI tool targets small-business email marketing
The veteran email marketing vendor's new tool, the result of its purchase of martech vendor Inspector 6, is aimed at boosting small businesses' email campaigns with AI. Continue Reading
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News
01 Oct 2021
Experts cautious about Apple's mood-detecting AI research
The tech giant is working with UCLA to develop technology that uses facial recognition, sleep, typing patterns and other data points to detect emotion. But some are cautious. Continue Reading
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Feature
28 Sep 2021
Capitalizing on the many artificial neural network uses
Neural networks have many use cases. Businesses interested in using AI should consider both the challenges and potential gains of deploying neural nets. Continue Reading
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Feature
21 Sep 2021
AI carbon footprint: Helping and hurting the environment
Companies can use AI to help the environment, including by using it to prevent forest fires and reduce factory waste. At the same time, AI has its own carbon footprint. Continue Reading
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News
21 Sep 2021
Deloitte AI Academy: A training ground for AI talent
The global consulting giant's new AI Academy will provide supplemental education that closes the gap between the knowledge of AI tools and domain experiences and applications. Continue Reading
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Feature
14 Sep 2021
Why companies should use AI for fraud management, detection
AI is involved in many cybersecurity processes. Now it's making inroads in fraud management and detection. The benefits, however, are not without AI's nagging bias challenge. Continue Reading
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Feature
08 Sep 2021
Expanding explainable AI examples key for the industry
Improving AI explainability and interpretability are keys to building consumer trust and furthering the technology's success. Continue Reading
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Feature
31 Aug 2021
AI and climate change: The mixed impact of machine learning
AI can both help and hurt the environment. While companies use artificial intelligence to increase factory efficiency and lower energy costs, training AI demands a lot of energy. Continue Reading
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Feature
26 Aug 2021
Energy consumption of AI poses environmental problems
Data centers and large AI models use massive amounts of energy and are harmful to the environment. Businesses can take action to lower their environmental impact. Continue Reading
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Feature
19 Aug 2021
AI accountability: Who's responsible when AI goes wrong?
Who should be held accountable when AI misbehaves? The users, the creators, the vendors? It's not clear, but experts have some ideas. Continue Reading
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Feature
12 Aug 2021
Why transparency in AI matters for businesses
To ensure model accuracy, businesses need to understand why their machine learning models make their decisions. Certain tools and techniques can help with that. Continue Reading
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Feature
23 Jul 2021
Building trustworthy AI is key for enterprises
Organizations need to focus on transparency in models, ethical procedures and responsible AI in order to best comply with guidelines for developing trustworthy AI systems. Continue Reading
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Feature
09 Jul 2021
The benefits of an AI-first strategy
Enterprises should put AI first in their business strategies by constantly collecting and using new data to power AI models, argues startup investor Ash Fontana. Continue Reading
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Feature
25 Jun 2021
5 ways AI bias hurts your business
A biased AI system can lead businesses to produce skewed, harmful and even racist predictions. It's important for enterprises to understand the power and risks of AI bias. Continue Reading
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Feature
23 Jun 2021
Combating racial bias in AI
By employing a diverse team to work on AI models, using large, diverse training sets, and keeping a sharp eye out, enterprises can root out bias in their AI models. Continue Reading
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News
22 Jun 2021
Open source RPA vendor Robocorp raises $21 million
Software automation startup based on open source framework that originated at Finnish tech giant Nokia seeks to challenge bigger RPA vendors with consumption-based pricing, orchestration platform. Continue Reading
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Feature
17 Jun 2021
5 top chatbot features to boost your AI plan
By infusing their chatbots with natural language understanding, contextual messaging and other AI features, enterprises can build and deploy more powerful chatbots. Continue Reading
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News
10 Jun 2021
Microsoft's acquisition of Nuance clears antitrust hurdle
The U.S. government didn't flag the Microsoft-Nuance acquisition as violating antitrust laws, but scrutiny of big tech continues as governments try to reign in powerful companies. Continue Reading
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News
09 Jun 2021
M&A wave rising in hot AI market
The market is ripe for more AI M&A deals as enterprise demand for AI talent, MLOps and vertical applications rose during the pandemic. Continue Reading
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News
28 May 2021
Microsoft revs up AI push with GPT-3-enabled Power Apps
GPT-3-enabled Microsoft Power Apps will enable those with little or no coding experience to build Power FX applications on Azure using natural, conversational language. Continue Reading
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Feature
26 May 2021
How emotion analytics will impact the future of NLP
Conversational agents and chatbots struggle to understand complex human speech, including sarcasm. But that could change as NLP increasingly incorporates emotional understanding. Continue Reading
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Feature
17 May 2021
8 considerations for buying versus building AI
Business leaders should consider their employees' technical expertise, technology budgets and regulatory needs, among other factors, when deciding to build or buy AI. Continue Reading
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Definition
14 May 2021
robot
A robot is a machine designed to execute one or more tasks automatically with speed and precision. There are as many different types of robots as there are tasks for them to perform. Continue Reading
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Feature
14 May 2021
Biden sets stage for national AI strategy
Biden's focus on AI includes funding research and development, manufacturing chips in the U.S. and preparing a workforce to use AI tools. Continue Reading
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News
11 May 2021
DataRobot looks to enterprise AI coders with Zepl acquisition
By acquiring cloud data science and analytics platform vendor Zepl, DataRobot gives data scientists a cloud-native, self-service notebook to write tasks and custom models. Continue Reading
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News
11 May 2021
IBM hangs its hopes on hybrid clouds, AI to revive growth
After a decade of stagnant growth, IBM is betting all of its chips that hybrid clouds, new partnerships and AI will catapult it to a more competitive position. Continue Reading
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Feature
10 May 2021
How to hire data scientists
Enterprises tend to want data scientists who have a drive to continue their training, through peer training or online platforms, to keep up with ongoing changes in the field. Continue Reading
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Feature
06 May 2021
How to detect bias in existing AI algorithms
While enterprises can't eliminate bias from their data, they can significantly reduce bias by establishing a governance framework and employing more diverse employees. Continue Reading
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News
21 Apr 2021
IBM Watson updates focus on data privacy and explainability
Updates include new federated learning capabilities within IBM Watson Studio and more insights into how predictions are made in IBM Planning Analytics with Watson. Continue Reading
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News
15 Apr 2021
IBM acquires MyInvenio to build its automation portfolio
IBM could use MyInvenio's process mining platform to direct its customers to its automation and AI portfolio, a practice that other technology vendors are using. Continue Reading
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News
12 Apr 2021
Microsoft to acquire Nuance in $19.7 billion deal
The all-cash acquisition will give Microsoft access to Nuance’s healthcare-focused dictation technology, as Microsoft continues to expand its role in the healthcare market. Continue Reading
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News
09 Apr 2021
Check model accuracy with Facebook AI's new data set
Facebook paid people for their likenesses in its new Casual Conversations data set. The data set can help researchers check for bias in their AI models. Continue Reading
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Feature
09 Apr 2021
New DataRobot CEO sees bright AI future for the vendor
New CEO Dan Wright discusses how DataRobot can stay competitive in a crowded AI marketplace, new markets for the vendor, and how DataRobot has tackled the pandemic. Continue Reading
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News
07 Apr 2021
Research manager resigns amid Google AI ethics controversy
Prominent Google AI research manager Samy Bengio resigns from the company following months of internal discord and the termination of two AI researchers. Continue Reading
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News
30 Mar 2021
Cloudera Foundation merger to bring AI and data to nonprofits
The merger creates a program within the Patrick J. McGovern Foundation that will provide artificial intelligence technology and expertise to nonprofit organizations. Continue Reading
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News
26 Mar 2021
Jumio CEO discusses new $150 million funding round
Jumio CEO Robert Prigge talks about Jumio's new funding round and how the COVID-19 pandemic has affected Jumio's digital identity verification and fraud prevention business. Continue Reading
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News
15 Mar 2021
Google will develop RPA with Automation Anywhere
Google Cloud and a top robotic process automation vendor team up to focus on automating back-office tasks and later industries such as financial services, healthcare and retail. Continue Reading
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News
09 Mar 2021
Automation vendor WorkFusion raises $220 million
A new round of funding may vault WorkFusion into the top echelon of enterprise automation vendors currently occupied by UiPath, Blue Prism and Automation Anywhere. Continue Reading
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Feature
05 Mar 2021
Mastercard senior VP talks about AI and fraud prevention
Mastercard uses and sells AI-powered technology to prevent fraud and has found that AI-powered services can inspire customer loyalty. Continue Reading
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Feature
24 Feb 2021
5 examples of effective NLP in customer service
Through use cases such as chatbots, recommendation systems and customer relationship management, NLP and AI are playing an important role in enterprise customer service. Continue Reading
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News
24 Feb 2021
Robotics company Berkshire Grey will go public
Berkshire Grey is the latest AI firm to go public, after the robotics vendor said it will merge with a special-purpose acquisition company. The move comes amid a surge in AI IPOs. Continue Reading
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Feature
23 Feb 2021
Businesses pivot back to AI adoption after year of slow growth
AI adoption has taken a step back when it comes to enterprise IT spending priority, but it remains a steady investment for enterprises across industries. Continue Reading
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Feature
19 Feb 2021
CTO on the need for AI ethics and diversity
A CTO talks about the importance of diverse data sets when creating AI models and how a lack of diversity can create bias in systems. Continue Reading
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News
19 Feb 2021
Nvidia opens paid, instructor-led AI workshops to the public
While many technology vendors offer online courses on how to use their AI products, it still might not be enough to educate the global workforce. Continue Reading
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News
16 Feb 2021
DataRobot integrates Feature Discovery tool into Snowflake
The product integration comes months after Snowflake Ventures invested in DataRobot and the two vendors agreed to a strengthened partnership. Continue Reading
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News
11 Feb 2021
Autonomous truck startup raises $200M but faces competition
The investment will fund Plus' autonomous driving software, which could enable long-haul trucks to drive themselves along long stretches of highway. Continue Reading
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News
09 Feb 2021
Nuance touts CX benefits of AI in healthcare during pandemic
Nuance acquires speech transcription vendor Saykara, adding the startup's tech to Nuance's arsenal of health IT systems. Meanwhile, Nuance and Best Buy Health execs tout CX benefits from AI. Continue Reading
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News
05 Feb 2021
Microsoft makes image classification model available
Microsoft's release of a pre-trained vision model comes after Google and OpenAI also released open source vision models. The models may not have much enterprise use, though. Continue Reading