AI business strategies
Artificial intelligence software is changing how enterprises conduct business. Machine learning supports data-driven decisions, customer service chatbots follow up on leads, robots in manufacturing boost productivity -- the list goes on. Get advice for building and implementing AI business strategies.
Top Stories
-
News
04 Feb 2025
Assessing if DeepSeek is safe to use in the enterprise
The AI vendor has found popularity with its reasoning model. However, based on geopolitical tensions and safety tests, there are questions about whether enterprises should use it. Continue Reading
-
Feature
04 Feb 2025
The future of generative AI: 10 trends to follow in 2025
Dig into trends and products that will contribute to GenAI's development and the technology's impact on how your organization will operate in the coming year. Continue Reading
-
News
30 Aug 2022
Panera's AI drive-through test addresses labor concerns
The restaurant chain is using Tori, a voice assistant from startup OpenCity. The company says its goal is to redirect employees from the drive-through lines to other tasks. Continue Reading
-
Feature
24 Aug 2022
How businesses can benefit from conversational AI applications
Conversational AI tools have traditionally been limited in scope, but as they become more humanlike, businesses have realized their potential and applied them to more use cases. Continue Reading
-
Tip
19 Aug 2022
Where does AI fit into a risk assessment strategy?
AI is a helpful way to take a different look at risk assessment and disaster recovery. AI sifts through massive amounts of risk data without the typical constraints of DR teams. Continue Reading
-
News
19 Aug 2022
Why you need to consider using small data to train AI models
A smaller data set makes sense for certain applications, such as intelligent document processing. It is not helpful in cases in which a large volume is needed to avoid mistakes. Continue Reading
-
News
05 Aug 2022
Abbyy aims intelligent document processing at business users
Since its birth three decades ago, Abbyy's trajectory has shifted from old-line OCR tech to the forefront of the fast-growing intelligent document processing sector. Continue Reading
-
Feature
05 Aug 2022
New AI ethics advisory board will deal with challenges
Created by the Institute for Experiential AI at Northeastern University, the board will help organizations without internal audit boards but will face some challenges. Continue Reading
-
Feature
04 Aug 2022
The white-box model approach aims for interpretable AI
The white-box model approach to machine learning makes AI interpretable since algorithms are easy to understand. Ajay Thampi, author of 'Interpretable AI,' explains this approach. Continue Reading
-
Guest Post
04 Aug 2022
Why banks need MLOps for digital transformation
Financial institutions should look to MLOps to ease the development, deployment and management of machine learning models. MLOps is often ignored, yet banking will benefit from it. Continue Reading
-
Feature
03 Aug 2022
How the economic downturn is affecting the AI sector
Enterprise budget cutting is slowing AI projects. Vendors may not feel the impact now but likely won't be spared. Meanwhile, venture capitalists have cut back investments. Continue Reading
-
Feature
29 Jul 2022
AI chatbots don't need to be sentient, they just need to work
Chatbot users, vendors and ex-Google engineer Blake Lemoine discuss what is needed to make current chatbot tech more effective for customer service organizations. Continue Reading
-
News
21 Jul 2022
DataRobot CEO resigns amid turmoil
DataRobot CEO Dan Wright resigned amid turmoil surrounding 'immoral' stock sales and layoffs. His departure follows the protest resignation of DataRobot's chief AI evangelist last week. Continue Reading
-
Feature
15 Jul 2022
The future of data science: Career outlook and industry trends
The future of data science as a profession is unclear, as new technologies change the responsibilities of data scientists. It may also soon change the nature of the job. Continue Reading
-
Tip
14 Jul 2022
How AI governance and data privacy go hand in hand
Given instances where AI compromise data privacy and security, it's imperative that organizations understand both AI and data privacy can coexist in their AI governance frameworks. Continue Reading
-
Feature
11 Jul 2022
Green AI tackles effects of AI, ML on climate change
AI and ML are making a significant contribution to climate change. Developers can help reverse the trend with best practices and tools to measure carbon efficiency. Continue Reading
-
News
30 Jun 2022
Siemens forges digital twin deal with Nvidia for metaverse
The industrial powerhouse partners with AI hardware/software vendor Nvidia on digital twins, a metaverse technology increasingly used in industrial and manufacturing settings. Continue Reading
-
Feature
30 Jun 2022
How hybrid chatbots improve customer experience
Hybrid chatbots combine human intelligence with AI used in standard chatbots to improve customer experience. Learn how industries are using them to engage with customers. Continue Reading
-
Feature
28 Jun 2022
Hybrid AI examples demonstrate its business value
As businesses weigh the potential benefits of implementing AI systems, hybrid AI examples demonstrate the technology's practical value for businesses. Continue Reading
-
Tip
24 Jun 2022
Real-world hyperautomation examples show AI's business value
Hyperautomation examples in the real world help businesses automate as many of their processes as possible and achieve their strategic goals. AI is instrumental in these efforts. Continue Reading
-
Definition
24 Jun 2022
chief data officer (CDO)
A chief data officer (CDO) in many organizations is a C-level executive whose position has evolved into a range of strategic data management responsibilities related to the business to derive maximum value from the data available to the enterprise. Continue Reading
-
News
23 Jun 2022
Microsoft reins in AI facial and voice recognition tech
The tech giant plans to rein in some of its AI technologies based on facial and voice recognition to reduce or eliminate bias and discrimination and aim for 'inclusive AI.' Continue Reading
-
Tip
15 Jun 2022
Weighing quantum AI's business potential
Quantum AI has the potential to revolutionize business computing, but logistic complexities create sizeable obstacles for near-term adoption and success. Continue Reading
-
News
13 Jun 2022
Alternative data, multimodal AI tech produce new insights
AI fuels the delivery of new sources of investment and corporate information, such as satellite imagery, contact center audio logs, employee sentiment and social media data. Continue Reading
-
News
01 Jun 2022
Analytics, automation and AI will fuel future of business
Organizations that speed their decision intelligence abilities will be those that survive and thrive, while those that don't digitally transform will fail. Continue Reading
-
Opinion
25 May 2022
How to leverage the artificial intelligence solar system
With great excitement around artificial intelligence, organisations should be aware that for successful implementation, AI must be approached specifically and strategically, as part of the technology universe Continue Reading
-
Definition
20 May 2022
moonshot
In technology, a moonshot is an ambitious, exploratory and groundbreaking project undertaken without the assurance of near-term profitability or benefit and, perhaps, without a full investigation of potential risks and benefits. Continue Reading
-
Feature
19 May 2022
How AI and automation play a role in ITOps
Tech professionals agree that AI, intelligent automation and cybersecurity play important roles in the enterprise and can revolutionize ITOps when implemented and used correctly. Continue Reading
-
News
13 May 2022
Federal warning on AI hiring bias now comes with teeth
Federal regulators have been warning employers about the risk of AI bias in hiring. The Justice Department is now involved, which means investigations may be next. Continue Reading
-
Feature
22 Apr 2022
Top 7 metaverse tech strategy do's and don'ts
Technology and business leaders must be strategic when entering the new world of metaverse projects. Here are critical tips that help provide guidance. Continue Reading
-
News
21 Apr 2022
Chatbots and a tortilla-making robot: Chipotle's AI
The restaurant chain uses the technology to provide recommendations to customers, help with complaints and improve its inventory system. It is also testing out AI in the kitchen. Continue Reading
-
Tip
20 Apr 2022
Use an AI governance framework to surmount challenges
As AI governance adapts to the rapidly expanding field of AI, businesses need a holistic framework to surmount challenges with clearly defined roles and responsibilities. Continue Reading
-
Feature
13 Apr 2022
Stochastic processes have various real-world uses
The breadth of stochastic point process applications now includes cellular networks, sensor networks and data science education. Data scientist Vincent Granville explains how. Continue Reading
-
Feature
11 Apr 2022
Stochastic point processes and their practical value
Data scientists learn and utilize stochastic point processes for myriad pragmatic uses. Data scientist Vincent Granville explains this in his new book. Continue Reading
-
Definition
11 Apr 2022
IT innovation
IT (information technology) innovation in an enterprise is about using technology in new ways, where the result is a more efficient organization and an improved alignment between technology initiatives and business goals. Continue Reading
-
News
07 Apr 2022
Making AI systems responsible, competitive and functional
Many enterprises have a tough time building fair and trustworthy models. Doing so could be profitable for enterprises, while not doing so could be catastrophic. Continue Reading
-
Feature
04 Apr 2022
Spotify personalizes audio experiences with machine learning
The streaming platform builds models using analytics, data from users and content to create a personalized audio experience for users and try to keep them as long-term customers. Continue Reading
-
Tip
01 Apr 2022
How AI ethics is the cornerstone of governance
The concept of AI ethics ensures that AI systems provide accuracy and reliability. Businesses will benefit from adopting AI ethics strategies of their own. Continue Reading
-
News
01 Apr 2022
AI systems need Energy Star-like rating, says policy expert
One expert says policymakers and data scientists need to work together to create a better framework for AI use, which could include establishing a rating system. Continue Reading
-
News
30 Mar 2022
Enterprises not focused enough on AI governance, security
AI has reached a plateau, with many organizations using similar AI and machine learning tools. But enterprises have been slow to implement AI ethics and effective cybersecurity. Continue Reading
-
Tip
29 Mar 2022
How AI adds value to crisis communications systems
AI provides key enhancements to existing emergency notifications systems that can reduce the amount of time a business needs to effectively prepare for and respond to a crisis. Continue Reading
-
Feature
25 Mar 2022
Using digital twins simulation to reduce risks in industry
Whether it's fighting wildfires or working in a warehouse, people often encounter dangerous working conditions. Researchers are using digital twin simulation to counter those risks. Continue Reading
-
Tip
17 Mar 2022
How companies can achieve AI ROI
Companies realize AI for security is crucial to mitigate today's threats and think ROI from such investments is achievable. The investment community is also bullish on the future of AI ROI. Continue Reading
-
News
17 Mar 2022
Dialysis lab uses SambaNova, DeLorean AI for renal care
The lab ingests data from test results of kidney patients into the AI engine. The engine finds patterns and provides recommendations for the best care for patients. Continue Reading
-
News
17 Mar 2022
China's AI regulations face technical challenge
China's AI regulations ask for things that may not be technically feasible, said Russell Wald, policy director at Stanford University's Institute for Human-Centered AI. Continue Reading
-
Feature
15 Mar 2022
The CIO's guide to understanding the metaverse
Metaverse definitions vary as do predictions on when it will arrive. But smart CIOs should familiarize themselves with the concept and ways it might affect their company. Continue Reading
-
News
10 Mar 2022
RPA market expected to plateau in the next few years
While the technology was useful during the pandemic, enterprises are shifting away from its simple fix and are looking at more complex ways of automating business processes. Continue Reading
-
Feature
07 Mar 2022
Swiss retailer uses open source Ray tool to scale AI models
Ricardo uses Anyscale's Ray for scaling its product classification models. Ray helps enterprises scale their applications from a laptop to the cloud. Continue Reading
-
News
03 Mar 2022
Finance firms scrape alternative data from unexpected sources
Investment firms and individual investors use data from sources as diverse as Facebook and TikTok, private jet tracking, geolocation and sentiment analysis to buy and sell securities. Continue Reading
-
Feature
03 Mar 2022
Finance industry giants disclose AI challenges
Education, explainability, privacy and integration are some of the problems institutions face when implementing machine learning tools and technology. Continue Reading
-
Feature
02 Mar 2022
Enterprise hybrid AI use is poised to grow
Hybrid AI is an approach for businesses that combines human insight with machine learning and deep learning networks. Despite certain challenges, experts believe it shows promise. Continue Reading
-
News
25 Feb 2022
In-house AI boot camp pays off for Levi Strauss
Levi Strauss' AI boot camp isn't easy to get into. Some 450 employees have applied to one of the 100 slots so far. It's an intensive program, but the firm likes the results. Continue Reading
-
News
23 Feb 2022
SambaNova unveils GPT Banking for financial industry
The product is aimed at giving financial institutions deep learning language capabilities. However, deep learning is hard to navigate in the finance industry. Continue Reading
-
News
17 Feb 2022
Nintex expands range by acquiring RPA vendor Kryon
Acquiring Kryon enables Nintex to expand its scale. Robotic process automation is important for enterprises seeking digital transformation in their business. Continue Reading
-
Feature
17 Feb 2022
Learn the benefits of interpretable machine learning
In this excerpt from 'Interpretable Machine Learning with Python,' read how machine learning models and algorithms add value when they are both interpretable and explainable. Continue Reading
-
Feature
27 Jan 2022
Piloting machine learning projects through harsh headwinds
To get machine learning projects off the ground and speed deployments, data science teams need to ask questions on a host of issues ranging from data quality to product selection. Continue Reading
-
Tip
26 Jan 2022
AI's growing cybersecurity role
Artificial intelligence capabilities are increasingly used to detect cybersecurity threats. As threats proliferate, AI cybersecurity capabilities will likely be the norm. Continue Reading
-
News
25 Jan 2022
IRS facial recognition move raises bias, privacy concerns
The agency requires photo identification for certain services using a face match system from digital ID vendor ID.me, but privacy advocates say the technology is prone to bias. Continue Reading
-
Tip
25 Jan 2022
Securing AI during the development process
AI systems can have their data corrupted or 'poisoned' by bad actors. Luckily, there are protective measures developers can take to ensure their systems remain secure. Continue Reading
-
Feature
21 Jan 2022
How cloud RPA is key to automation's future
Companies have traditionally used robotic process automation (RPA) as on-premises software but are now embracing cloud RPA as its business benefits are outweighing the drawbacks. Continue Reading
-
News
20 Jan 2022
New U.S. Chamber of Commerce commission to promote AI
The bipartisan commission includes experts with a variety of technology backgrounds and is led by two former congressmen. A report by the commission is expected later this year. Continue Reading
-
News
12 Jan 2022
Mostly AI plans to use $25M funding for responsible AI efforts
The synthetic data vendor works with customers in Europe and North America. Experts say more than half of AI projects will be created using synthetic models by 2024. Continue Reading
-
News
06 Jan 2022
AI vendor Fractal kicks off 2022 with $360M fund raise
The AI vendor's fundraising success shows investors' willingness to pump money into vendors that are applying AI in vertical industries. Continue Reading
-
News
29 Dec 2021
AI is the game-changer needed in customer service
The holiday season is a busy time for call center agents. However, problems in the CX industry are leading organizations to turn to machine learning for optimization. Continue Reading
-
Feature
28 Dec 2021
Top technology trends come down to CIO strategy in 2022
Rather than feel the wave of top tech trends of 2022 wash over them, CIOs should focus on business goals to guide their emerging tech strategy. Continue Reading
-
News
23 Dec 2021
RPA vendor Automation Anywhere to acquire FortressIQ
The acquisition is expected to help the vendor advance its AI platform with process discovery, while giving it a well-rounded product in time for its public offering. Continue Reading
-
Feature
20 Dec 2021
Q&A: How retail AI tools can help combat inflation
Prices for food, gas and more have risen during the past year. Revionics' senior director of retail innovation discusses how retail AI tools can help companies navigate inflation. Continue Reading
-
Feature
20 Dec 2021
Why TinyML use cases are taking off
TinyML technology can successfully collect and analyze data in real scenarios, as demonstrated in various use cases. Continue Reading
-
Feature
16 Dec 2021
Language models and the metaverse top AI stories of 2021
From moves toward government regulation to the metaverse, language models getting bigger and autonomous vehicle tech slowing, these are some of the biggest stories of the year. Continue Reading
-
News
15 Dec 2021
8 AI headlines expected in 2022
As 2021 draws to a close, some of the biggest AI headlines next year will likely involve regulation, automation, the Great Resignation and larger language models. Continue Reading
-
Feature
06 Dec 2021
Agility and resiliency vital to digital-first business models
For enterprises transforming their business models, ServiceNow's Yoav Boaz explains how Disney and Peloton reinvented themselves and thrived during the COVID-19 pandemic. Continue Reading
-
Feature
03 Dec 2021
A look at Honeywell's digital transformation strategy
The century-old, multinational conglomerate is going through internal and external changes. The survival of its brand will depend on maintaining its trust and reputation. Continue Reading
-
News
30 Nov 2021
AWS AI for analytics partner tool simplifies model building
AWS' new AIDA program helps close the tech skill gap, the tech giant said. Enterprises can use languages like SQL to embed ML software tools using Amazon SageMaker Autopilot. Continue Reading
-
Feature
24 Nov 2021
Hyperautomation technology speeds digital transformation
To businesses plotting a digital transformation course, ServiceNow's Yoav Boaz says hyperautomation is instrumental in consolidating siloed processes and smoothing workflows. Continue Reading
-
Feature
18 Nov 2021
Why optimizing machine learning models is important
A look at why AI needs optimization and how it speeds up inferencing, helps deploy models on small devices and reduces memory footprint. Continue Reading
-
Feature
16 Nov 2021
7 steps to a successful digital transformation journey
ServiceNow's Yoav Boaz defines evolutionary vs. revolutionary approaches to business modeling and proposes a step-by-step digital transformation roadmap for businesses to follow. Continue Reading
-
News
15 Nov 2021
DataRobot introduces AI Cloud for Industries
The independent AI vendor has created a taxonomy for specific industries by building out its AI Cloud platform on which customers can take advantage of industry-specific services. Continue Reading
-
Feature
12 Nov 2021
Predictive analytics vs. machine learning
Machine learning lends itself to various applications, while predictive analytics focuses on forecasting specific variables and scenarios. Learn what they can do when combined. Continue Reading
-
News
09 Nov 2021
Biden's top science advisor working on AI bill of rights
A national AI bill of rights could include the rights to transparency and data governance, according to Biden's top science advisor. Continue Reading
-
Feature
29 Oct 2021
Strategies to successfully deploy AI in the enterprise
Deloitte executive director Beena Ammanath talks about ways businesses can see successful return on their investment and deployment of artificial intelligence. Continue Reading
-
News
08 Oct 2021
Examining both sides of the AI regulation debate
Some government and business leaders want more AI regulation to ensure that systems don't discriminate against or harm others. Others say too much regulation will stifle innovation. Continue Reading
-
News
05 Oct 2021
Mailchimp AI tool targets small-business email marketing
The veteran email marketing vendor's new tool, the result of its purchase of martech vendor Inspector 6, is aimed at boosting small businesses' email campaigns with AI. Continue Reading
-
News
01 Oct 2021
Experts cautious about Apple's mood-detecting AI research
The tech giant is working with UCLA to develop technology that uses facial recognition, sleep, typing patterns and other data points to detect emotion. But some are cautious. Continue Reading
-
Feature
28 Sep 2021
Capitalizing on the many artificial neural network uses
Neural networks have many use cases. Businesses interested in using AI should consider both the challenges and potential gains of deploying neural nets. Continue Reading
-
Feature
21 Sep 2021
AI carbon footprint: Helping and hurting the environment
Companies can use AI to help the environment, including by using it to prevent forest fires and reduce factory waste. At the same time, AI has its own carbon footprint. Continue Reading
-
News
21 Sep 2021
Deloitte AI Academy: A training ground for AI talent
The global consulting giant's new AI Academy will provide supplemental education that closes the gap between the knowledge of AI tools and domain experiences and applications. Continue Reading
-
Feature
14 Sep 2021
Why companies should use AI for fraud management, detection
AI is involved in many cybersecurity processes. Now it's making inroads in fraud management and detection. The benefits, however, are not without AI's nagging bias challenge. Continue Reading
-
Feature
08 Sep 2021
Expanding explainable AI examples key for the industry
Improving AI explainability and interpretability are keys to building consumer trust and furthering the technology's success. Continue Reading
-
Feature
31 Aug 2021
AI and climate change: The mixed impact of machine learning
AI can both help and hurt the environment. While companies use artificial intelligence to increase factory efficiency and lower energy costs, training AI demands a lot of energy. Continue Reading
-
Feature
26 Aug 2021
Energy consumption of AI poses environmental problems
Data centers and large AI models use massive amounts of energy and are harmful to the environment. Businesses can take action to lower their environmental impact. Continue Reading
-
Feature
19 Aug 2021
AI accountability: Who's responsible when AI goes wrong?
Who should be held accountable when AI misbehaves? The users, the creators, the vendors? It's not clear, but experts have some ideas. Continue Reading
-
Feature
12 Aug 2021
Why transparency in AI matters for businesses
To ensure model accuracy, businesses need to understand why their machine learning models make their decisions. Certain tools and techniques can help with that. Continue Reading
-
Feature
23 Jul 2021
Building trustworthy AI is key for enterprises
Organizations need to focus on transparency in models, ethical procedures and responsible AI in order to best comply with guidelines for developing trustworthy AI systems. Continue Reading
-
Feature
09 Jul 2021
The benefits of an AI-first strategy
Enterprises should put AI first in their business strategies by constantly collecting and using new data to power AI models, argues startup investor Ash Fontana. Continue Reading
-
Feature
25 Jun 2021
5 ways AI bias hurts your business
A biased AI system can lead businesses to produce skewed, harmful and even racist predictions. It's important for enterprises to understand the power and risks of AI bias. Continue Reading
-
Feature
23 Jun 2021
Combating racial bias in AI
By employing a diverse team to work on AI models, using large, diverse training sets, and keeping a sharp eye out, enterprises can root out bias in their AI models. Continue Reading
-
News
22 Jun 2021
Open source RPA vendor Robocorp raises $21 million
Software automation startup based on open source framework that originated at Finnish tech giant Nokia seeks to challenge bigger RPA vendors with consumption-based pricing, orchestration platform. Continue Reading
-
Feature
17 Jun 2021
5 top chatbot features to boost your AI plan
By infusing their chatbots with natural language understanding, contextual messaging and other AI features, enterprises can build and deploy more powerful chatbots. Continue Reading
-
News
10 Jun 2021
Microsoft's acquisition of Nuance clears antitrust hurdle
The U.S. government didn't flag the Microsoft-Nuance acquisition as violating antitrust laws, but scrutiny of big tech continues as governments try to reign in powerful companies. Continue Reading
-
News
09 Jun 2021
M&A wave rising in hot AI market
The market is ripe for more AI M&A deals as enterprise demand for AI talent, MLOps and vertical applications rose during the pandemic. Continue Reading
-
News
28 May 2021
Microsoft revs up AI push with GPT-3-enabled Power Apps
GPT-3-enabled Microsoft Power Apps will enable those with little or no coding experience to build Power FX applications on Azure using natural, conversational language. Continue Reading
-
Feature
26 May 2021
How emotion analytics will impact the future of NLP
Conversational agents and chatbots struggle to understand complex human speech, including sarcasm. But that could change as NLP increasingly incorporates emotional understanding. Continue Reading