AI business strategies
Artificial intelligence software is changing how enterprises conduct business. Machine learning supports data-driven decisions, customer service chatbots follow up on leads, robots in manufacturing boost productivity -- the list goes on. Get advice for building and implementing AI business strategies.
Top Stories
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News
31 Jan 2025
Businesses need to prepare as EU AI Act enforcement begins
The EU AI Act's Sunday enforcement deadline will be a test for EU enforcers as they begin assessing companies for compliance. Continue Reading
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News
31 Jan 2025
Ai2's new model more open than DeepSeek
The AI research lab released Tülu 3 in November. The new 405B version was trained using reinforcement learning from verifiable rewards and was technically challenging to create. Continue Reading
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News
11 Dec 2023
EU AI Act brings tough rules and big fines to businesses
The EU AI Act, if passed into law, would prohibit certain AI applications and implement transparency requirements for generative artificial intelligence systems. Continue Reading
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Feature
11 Dec 2023
Big money investments, not acquisitions, fuel GenAI startups
With the generative AI explosion comes a new trend for the tech giants. Instead of buying smaller companies, big cloud vendors are partnering with the startups. Continue Reading
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Feature
08 Dec 2023
Generative AI as a copilot for finance and other sectors
While many fear that the popularity of large language models could lead to job loss and replacement, some industries such as finance and education are using AI to augment workers. Continue Reading
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News
07 Dec 2023
How generative AI is changing the fashion industry
The industry is using AI technology in design and skin care. Some companies are going beyond generative tools, using computer vision and augmented reality. Continue Reading
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News
05 Dec 2023
IBM, Meta form AI Alliance to promote open AI
Meta and IBM launched the new group with more than 50 other organizations to foster an open community that helps accelerate the development of responsible AI systems. Continue Reading
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News
28 Nov 2023
AWS unveils new AI chatbot, chips, Nvidia partnership
The cloud giant's new chatbot is for enterprises looking for more productivity. It is infused into AWS applications for contact centers and business intelligence. Continue Reading
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Tip
28 Nov 2023
How AI is radically changing business process management
Deploying AI's discovery and automation capabilities in BPM powers advancements in front-office processes, process data analysis, business process mapping and process modeling. Continue Reading
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News
22 Nov 2023
OpenAI reinstates Sam Altman as CEO, but problems remain
The AI startup reinstated the former CEO after firing him on Nov. 17. The news seems to end a whirlwind of events that highlighted fundamental problems at the vendor. Continue Reading
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News
22 Nov 2023
Possible reasons for Meta disbanding its responsible AI team
After releasing more generative AI tools this year, the tech giant made a controversial move by dismantling its unit dedicated to responsible AI. Continue Reading
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News
21 Nov 2023
Former OpenAI CEO gains strong legal backing with Microsoft
Should ousted OpenAI CEO Sam Altman be involved in any federal investigations going forward, he now has the legal backing of Microsoft as an employee. Continue Reading
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News
20 Nov 2023
Fallout after Microsoft hires former OpenAI CEO Sam Altman
The tech giant snagged a major win by hiring Altman and former board member Greg Brockman. Meanwhile, the AI startup faces challenges with many employees threatening to quit. Continue Reading
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Podcast
20 Nov 2023
Diving into Wayfair's machine learning odyssey
From starting with using the technology to determine the best marketing mediums to using GenAI tools internally, the online retail giant's AI experience has evolved. Continue Reading
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News
17 Nov 2023
OpenAI board fires CEO Sam Altman for lack of candor
The 38-year-old helped found the company eight years ago. He has maintained an active public presence and helped the company reach a valuation of about $80 billion. Continue Reading
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Tip
17 Nov 2023
A guide to ChatGPT Enterprise use cases and implementation
ChatGPT Enterprise promises powerful generative AI capabilities for business use cases, but successful implementation requires careful planning for security, costs and integration. Continue Reading
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Feature
14 Nov 2023
Enterprise IT shops more likely to buy GenAI than build it
GenAI power requirements, the cost of computing and storage, and the high salaries demanded by AI specialists make it unlikely enterprises will take a do-it-yourself approach. Continue Reading
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Tip
13 Nov 2023
What are the risks and limitations of generative AI?
As enterprise adoption grows, it's crucial for organizations to build frameworks that address generative AI's limitations and risks, such as model drift, hallucinations and bias. Continue Reading
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Feature
09 Nov 2023
Explore real-world examples of AI implementation success
In 'All-In on AI,' authors Davenport and Mittal explore AI implementation examples from organizations that already made the AI leap with success. Read this book excerpt to learn more. Continue Reading
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News
08 Nov 2023
OpenAI's new versions of GPT target more enterprises
The vendor targets enterprises with new tools and products tailored to what businesses and developers need to incorporate generative AI, including better pricing. Continue Reading
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News
30 Oct 2023
Data center power constraints send AI everywhere
Most experts agree there isn't enough unused electricity to perform future AI processing in hyperscale data centers and colocation facilities as GenAI demand soars. Continue Reading
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News
26 Oct 2023
How Amazon AI image generation could help advertisers
The tech giant joins others using generative AI technology to cater to advertisers and help small businesses scale their advertising through personalization. Continue Reading
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News
25 Oct 2023
Apple's silence on generative AI is characteristic
The consumer tech company is behind other tech giants in the generative AI race. However, stealth is the company's normal mode of operation with disruptive technologies. Continue Reading
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Podcast
23 Oct 2023
Venture capital firm seeks to help launch early AI startups
Glasswing Ventures prides itself as being a founder-first company, as it works with startups to help find customers, recruit talent and guide future investments. Continue Reading
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Tip
20 Oct 2023
Successful generative AI examples and tools worth noting
Industries are using generative AI in various ways to generate new content. Learn about successful examples of this technology and notable tools in use. Continue Reading
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News
19 Oct 2023
Fair use may not help Anthropic against AI music lawsuit
Universal Music Group and other music publishers allege the vendor's Claude 2 AI model responds to users' prompts with all or most of the lyrics to popular copyrighted songs. Continue Reading
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Tip
18 Oct 2023
The data privacy risks of third-party enterprise AI services
Using off-the-shelf enterprise AI can both increase productivity and expose internal data to third parties. Learn best practices for assessing and mitigating data privacy risk. Continue Reading
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News
18 Oct 2023
How YouTube's new AI-powered product aids advertisers
The online video-sharing and social media platform is now using the AI technology as a way to help advertisers place ads on videos that better reach the intended audience. Continue Reading
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News
13 Oct 2023
Google Search Generative Experience AI updated for images
The update enables the vendor to continue to push generative AI technology to the masses while showing enterprises how they can use different models within their own products. Continue Reading
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News
11 Oct 2023
AMD tries to differentiate in AI market with acquisition
The acquisition of the open source startup helps the chip vendor compete in the optimization market and offer flexibility compared to competitors such as Nvidia. Continue Reading
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Tip
10 Oct 2023
10 realistic business use cases for ChatGPT
Many business use cases for ChatGPT are emerging, but organizations must decide which best fit their specific needs. Consider 10 pragmatic example applications. Continue Reading
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Feature
04 Oct 2023
Custom generative AI models an emerging path for enterprises
Custom enterprise generative AI promises security and performance benefits, but successfully developing models requires overcoming data, infrastructure and skills challenges. Continue Reading
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News
04 Oct 2023
Meta introduces generative AI features for advertisers
The capabilities include a background generation feature, an image expansion tool for fitting aspect ratio across different mediums, and a text variation tool for copy. Continue Reading
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News
02 Oct 2023
Lawyers win in race to generative AI without adequate laws
As Congress drags its feet on passing AI regulations, lawyers are filling the vacuum by helping enterprises navigate court rulings and regulations based on outdated laws. Continue Reading
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Tip
02 Oct 2023
Explore 14 real-world use cases for adaptive AI
Adaptive AI's ability to alter its code in response to changing circumstances is useful in dynamic, complex environments. Discover potential business use cases for this technology. Continue Reading
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News
28 Sep 2023
SAP joins generative AI crowd with Joule
SAP's Joule is the company's generative AI assistant for its cloud portfolio, but the technology is still in the early stages and the ERP giant will need to prove its value. Continue Reading
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News
27 Sep 2023
ServiceNow continues to embed generative AI across workflows
The vendor is not only focusing generative AI on various phases of the workflow, but also on domain-specific LLMs for its Now suite of digital assistants. Continue Reading
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News
27 Sep 2023
Meta introduces new AI assistant and studio
The social media giant introduces new tools that incorporate generative AI capabilities in Facebook, Instagram and WhatsApp. Some features could be helpful for small businesses. Continue Reading
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Answer
27 Sep 2023
Who owns AI-generated content?
Ownership of AI-generated content currently lacks clear, regulatory guidelines. With deepfakes and voice cloning on the rise, businesses must learn how to handle this content. Continue Reading
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News
26 Sep 2023
Getty’s AI-generated image tool allays some artist concerns
The image generator helps the stock image company get into the generative market and answer copyright questions for businesses but could still be a concern to artists. Continue Reading
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News
25 Sep 2023
Amazon's $4B investment in Anthropic fuels GenAI race
This makes the tech giant Anthropic's primary cloud provider. This arrangement is different from Google's investment in the AI startup and Microsoft's investment in OpenAI. Continue Reading
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Feature
22 Sep 2023
5 email marketing challenges and their solutions
Most organizations primarily use email to connect with customers. Yet, marketers often struggle with engagement due to spam filters and crowded inboxes. Continue Reading
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News
21 Sep 2023
Benefits, risks of Google AI chatbot's Bard Extensions
The tech giant's new extensions enable users to use the AI chat tool to summarize information from their email or make travel plans. However, it still has problems with accuracy. Continue Reading
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Feature
21 Sep 2023
The future of generative AI: How will it impact the enterprise?
Learn how generative AI will affect organizations in terms of capabilities, enterprise workflows and ethics, and how the technology will shape enterprise use cases. Continue Reading
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Feature
21 Sep 2023
Lessons on integrating generative AI into the enterprise
At Generative AI World 2023, various industries convened to explore existing and potential generative AI use cases. Review insights from one company's implementation experience. Continue Reading
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News
18 Sep 2023
New Anyscale service enables fine-tuning of open source LLMs
The AI startup introduced a service that lets enterprises deploy large language models into their applications using popular LLM APIs like Llama 2. Continue Reading
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News
14 Sep 2023
A venture capitalist's take on generative AI investment
Funding for startups such as Anthropic, Cohere and Hugging Face shows that money is still flowing into the market. However, the criteria for funding are still strict. Continue Reading
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News
13 Sep 2023
The fear surrounding generative AI
The language surrounding generative technology can lead to anxiety and a bad reception among employees to LLMs and tools such as ChatGPT, Dall-E and Bard. Continue Reading
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News
13 Sep 2023
AI regulation talks heat up among U.S. policymakers
As Congress grows more concerned about the risks of AI, regulation is becoming a hot topic among policymakers. Continue Reading
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Definition
13 Sep 2023
Hugging Face
Hugging Face is a machine learning and data science platform and community that helps users build, deploy and train machine learning models. Continue Reading
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News
12 Sep 2023
How different industries apply generative AI
Large language models such as ChatGPT, Bard and Llama have changed how enterprises think about technology. While some can use new AI tools now, others face challenges. Continue Reading
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Podcast
11 Sep 2023
The readiness of AI and LLM technology
Generative AI technology has already disrupted how enterprises work. While many companies are uneasy with the fast-evolving technology, that's expected to change. Continue Reading
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Podcast
08 Sep 2023
Transforming healthcare with artificial intelligence
Discover how applying AI to healthcare can optimize the patient experience, drive efficiencies and reduce the burden of cardiovascular diseases on the global healthcare system. Continue Reading
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Guest Post
07 Sep 2023
How AI can benefit CX and customer service
If you mix AI into your customer service strategy, you're more likely to keep customers satisfied and employees efficient. Check out three uses for AI in customer service. Continue Reading
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News
06 Sep 2023
Finance platform Intuit intros generative AI capability
Intuit Assist is integrated into TurboTax, Mailchimp, Credit Karma and QuickBooks. It's built on the vendor's GenOS and uses LLMs from OpenAI and Intuit. Continue Reading
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Feature
31 Aug 2023
Generative AI in business: Fast uptake, earmarked funding
More than half of IT and business decision-makers said they have generative AI on the near-term adoption track, according to a report from TechTarget's Enterprise Strategy Group. Continue Reading
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Tip
31 Aug 2023
5 types of AI content moderation and how they work
AI will change how organizations moderate content, especially on social media and with the increase in AI-generated content being produced. Here's what you need to know. Continue Reading
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News
29 Aug 2023
Google updates Vertex AI with new models, expands reach
The cloud provider updates Vertex AI with models from Meta, a better PaLM 2 LLM, and adds features to its text-to-image product. It also expands an alliance with AI vendor Nvidia. Continue Reading
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News
29 Aug 2023
ChatGPT Enterprise targets some enterprise concerns, not all
While the new product does not use customer prompts or company data in training OpenAI products, it fails to address other concerns surrounding hallucinations and copyright. Continue Reading
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Podcast
28 Aug 2023
AI, data and turtles all the way down
Nemertes Research CEO and analyst Johna Till Johnson discusses a persistent problem that enterprises often experience as they use new AI technology to address certain problems. Continue Reading
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News
28 Aug 2023
The compute problem AI startup Modular is targeting
The vendor is looking to enable developers be more efficient in their training and inferencing of machine learning models. It uses a programming language called Mojo. Continue Reading
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News
24 Aug 2023
Meta AI translation model not ready for the enterprise
The tech conglomerate's new AI model is a move toward universal translation. However, the vendor needs the open source community to help ready the model for the enterprise. Continue Reading
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News
22 Aug 2023
Opportunities, challenges of ServiceNow generative AI plan
The vendor said that while it is creating its own LLM models, it's not interested in winning the LLM war. Instead, it wants its customers to use the models for specific use cases. Continue Reading
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Feature
22 Aug 2023
10 top resources to build an ethical AI framework
Several standards, tools and techniques are available to help navigate the nuances and complexities in establishing a generative AI ethics framework that supports responsible AI. Continue Reading
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Feature
18 Aug 2023
How sales teams can use generative AI
Sales teams can use generative AI to create personalized content, coach sales reps and improve forecasting. However, risks include data protection and a lack of empathy. Continue Reading
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Guest Post
17 Aug 2023
Why and how to develop a set of responsible AI principles
Enterprise AI use raises a range of pressing ethical issues. Learn why responsible AI principles matter and explore best practices for enterprises developing an AI framework. Continue Reading
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News
16 Aug 2023
Google’s search generative experience and its AI strategy
The vendor upgrades SGE with new definition and code features. The search experience updates dispel earlier concerns about the tech giant's search business. Continue Reading
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News
15 Aug 2023
What big Korean telecom's investment in Anthropic AI means
The telecom giant revealed that it will invest $100 million in the AI research vendor. The vendor will build a telecom-specific LLM to support the Global Telco AI Alliance. Continue Reading
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Tip
11 Aug 2023
Evaluate the risks and benefits of AI in cybersecurity
Incorporating AI in cybersecurity can bolster organizations' defenses, but it's essential to consider risks such as cost, strain on resources and model bias before implementation. Continue Reading
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Feature
11 Aug 2023
What vendors must know about the AI assistant craze
More vendors are introducing products to assist enterprises and consumers complete mundane tasks. But there's a need to be strategic and transparent with these products. Continue Reading
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News
10 Aug 2023
AI copyright lawsuits are a warning to business users
OpenAI is facing copyright lawsuits raising questions such as whether AI model creators need permission before using copyrighted data, like author's books, to train models. Continue Reading
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News
09 Aug 2023
IBM collaborating with Meta to integrate Llama 2 in Watsonx
The collaboration fits the vendor's strategy of offering enterprises both its own models and models from other vendors. It also shows the rise in popularity of open source. Continue Reading
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News
04 Aug 2023
AI cloud vendor Alibaba still has a long way to go
The China-based vendor introduced two open source models: Qwen-7B and Qwen-7B-Chat. The models are smaller versions of Tongyi Qianwen, the LLM it released in April. Continue Reading
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News
03 Aug 2023
White House receives feedback on national AI priorities
The White House plans to use public input on national priorities for AI to guide its adoption of a broad, comprehensive national AI strategy focused on AI's risks and benefits. Continue Reading
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News
02 Aug 2023
Microsoft, LexisNexis take partnership deeper with genAI
The cloud provider and the legal research giant plan to create points of integration within Word, Outlook and Teams, while minimizing the risks that come with LLMs. Continue Reading
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News
31 Jul 2023
Researchers bust ChatGPT guardrails, question gen AI safety
Researchers find they can trick AI chatbots including OpenAI ChatGPT, Anthropic Claude and Google Bard into providing disinformation, hate speech, and other harmful content. Continue Reading
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Podcast
31 Jul 2023
Targeting AI: Tesla undervalues self-driving safety tech
The top electric car maker comes under heavy criticism for not investing in multiple sensors for its full self-driving system to improve driver and pedestrian safety. Continue Reading
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Feature
27 Jul 2023
Experts talk impact, challenges of AI and emerging tech
Companies must consider many risks as AI and other emerging technologies evolve at a rapid pace. In this interview excerpt, experts discuss the societal and environmental effects. Continue Reading
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Tip
26 Jul 2023
Pros and cons of ChatGPT for finance and banking
While LLMs show promise in the financial industry, responsible implementation requires proceeding with caution. Explore potential use cases and considerations to keep in mind. Continue Reading
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News
26 Jul 2023
AWS seeks to teach executives about generative AI
The cloud provider is releasing five courses that will help developers understand how to use some of its applications. It's also providing two courses for executives. Continue Reading
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Definition
25 Jul 2023
What is a customer journey map?
A customer journey map is a visual representation of the stages a customer goes through when interacting with a company. Continue Reading
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News
25 Jul 2023
Wayfair and the generative AI boom
The online home and furniture retailer is using the technology despite challenges such as unauthorized use of data and maintaining data privacy. It also released a room-planning tool. Continue Reading
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Tip
25 Jul 2023
How and why businesses should develop a ChatGPT policy
ChatGPT-like tools have enterprise potential, but also pose risks such as data leaks and costly errors. Establish guardrails to prevent inappropriate use while maximizing benefits. Continue Reading
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News
21 Jul 2023
AI hype far exceeds its use within enterprises
Experts say most organizations are holding back on spending while investigating the cost, legal liabilities and data privacy risks associated with generative AI use. Continue Reading
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Feature
19 Jul 2023
A look at open source AI models
Open source AI models have advantages over generative AI services offered by major cloud providers. But enterprises have to weigh the benefits against the costs. Continue Reading
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Feature
19 Jul 2023
IT observability tool proliferation fuels AIOps deployments
Enterprise Strategy Group's Jon Brown discusses the latest findings in his newly released report on observability in IT and application infrastructures and integrating AIOps. Continue Reading
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Feature
17 Jul 2023
AI existential risk: Is AI a threat to humanity?
What should enterprises make of the recent warnings about AI's threat to humanity? AI experts and ethicists offer opinions and practical advice for managing AI risk. Continue Reading
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Definition
14 Jul 2023
role-playing game (RPG)
A role-playing game (RPG) is a game in which each participant assumes the role of a character that can interact within the game's imaginary world. Continue Reading
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Feature
14 Jul 2023
How data quality shapes machine learning and AI outcomes
Data quality directly influences the success of machine learning models and AI initiatives. But a comprehensive approach requires considering real-world outcomes and data privacy. Continue Reading
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News
13 Jul 2023
Anthropic AI assistant differs from ChatGPT and Bard
The new genAI product rivals OpenAI's ChatGPT and Google Bard. However, the research vendor is pushing it mainly to enterprises, while focusing on data privacy and security. Continue Reading
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Tip
10 Jul 2023
Decide when and how to adopt an MLOps framework
Unsure where to start when it comes to standardizing your organization's machine learning processes? Explore key considerations and practical tips for adopting an MLOps framework. Continue Reading
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News
10 Jul 2023
U.S. concern about generative AI risks prompts NIST study
A new working group at the National Institute of Standards and Technology will build on the NIST AI Risk Management Framework to address generative AI. Continue Reading
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Definition
30 Jun 2023
voice of the customer (VOC)
Voice of the customer (VOC) is the component of customer experience that focuses on customer needs, wants, expectations and preferences. Continue Reading
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Opinion
29 Jun 2023
AI helps humans speed app modernization, improve security
Enterprises are looking at AI-driven approaches to help human teams modernize and accelerate application development to refactor or build new apps and beef up cybersecurity. Continue Reading
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Tip
28 Jun 2023
Pros and cons of conversational AI in healthcare
Conversational AI platforms have well-documented drawbacks, but if they are regulated and used correctly, they can benefit industries such as healthcare. Continue Reading
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Tip
28 Jun 2023
How AI can help businesses circumvent inflation
AI can potentially help businesses avoid -- and even counteract -- inflation. Machine learning may be better at this than large language models. Continue Reading
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News
26 Jun 2023
Databricks acquiring MosaicML to add more generative AI
The data lakehouse vendor's purchase of the generative AI vendor will enable customers to build and train language models specific to their needs by using their own data. Continue Reading
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News
23 Jun 2023
Tesla full self-drive software and autonomous vehicle safety
The automaker gave North American users access to its full self-driving system in 2022. However, critics say it fails to perform basic tasks and could lead to catastrophic results. Continue Reading
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News
22 Jun 2023
Mastercard, Moderna expect AI to improve jobs, productivity
The HR chiefs at Mastercard and Moderna see much potential in AI's future and ability to help their organizations. That includes helping them shape upskilling programs. Continue Reading
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News
22 Jun 2023
AWS invests $100 million in new generative AI program
The Generative AI Innovation Center will connect AWS machine learning experts and data scientists with enterprises. Enterprises can also use AWS services to train and scale models. Continue Reading
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Tip
22 Jun 2023
Understand key MLOps governance strategies
Machine learning developers can speed up production of ML applications -- while avoiding risks to their organizations -- with an MLOps governance framework. Continue Reading
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Feature
21 Jun 2023
How AI changes quality assurance in tech
AI and automation have become more commonplace across business processes. In the tech industry, for example, the use of both can enhance quality assurance. Continue Reading