AI business strategies
Artificial intelligence software is changing how enterprises conduct business. Machine learning supports data-driven decisions, customer service chatbots follow up on leads, robots in manufacturing boost productivity -- the list goes on. Get advice for building and implementing AI business strategies.
Top Stories
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Feature
20 Dec 2024
The top 5 content management trends in 2025
AI technology continues to shape the content management market. It underpins top trends in 2025, like generative AI, agentic AI and predictive analytics. Continue Reading
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Answer
19 Dec 2024
How bad is generative AI data leakage and how can you stop it?
Mismanaged training data, weak models, prompt injection attacks can all lead to data leakage in GenAI, with serious costs for companies. The good news? Risks can be mitigated. Continue Reading
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Feature
04 Oct 2023
Custom generative AI models an emerging path for enterprises
Custom enterprise generative AI promises security and performance benefits, but successfully developing models requires overcoming data, infrastructure and skills challenges. Continue Reading
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News
04 Oct 2023
Meta introduces generative AI features for advertisers
The capabilities include a background generation feature, an image expansion tool for fitting aspect ratio across different mediums, and a text variation tool for copy. Continue Reading
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News
02 Oct 2023
Lawyers win in race to generative AI without adequate laws
As Congress drags its feet on passing AI regulations, lawyers are filling the vacuum by helping enterprises navigate court rulings and regulations based on outdated laws. Continue Reading
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Tip
02 Oct 2023
Explore 14 real-world use cases for adaptive AI
Adaptive AI's ability to alter its code in response to changing circumstances is useful in dynamic, complex environments. Discover potential business use cases for this technology. Continue Reading
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News
28 Sep 2023
SAP joins generative AI crowd with Joule
SAP's Joule is the company's generative AI assistant for its cloud portfolio, but the technology is still in the early stages and the ERP giant will need to prove its value. Continue Reading
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News
27 Sep 2023
ServiceNow continues to embed generative AI across workflows
The vendor is not only focusing generative AI on various phases of the workflow, but also on domain-specific LLMs for its Now suite of digital assistants. Continue Reading
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News
27 Sep 2023
Meta introduces new AI assistant and studio
The social media giant introduces new tools that incorporate generative AI capabilities in Facebook, Instagram and WhatsApp. Some features could be helpful for small businesses. Continue Reading
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Answer
27 Sep 2023
Who owns AI-generated content?
Ownership of AI-generated content currently lacks clear, regulatory guidelines. With deepfakes and voice cloning on the rise, businesses must learn how to handle this content. Continue Reading
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News
26 Sep 2023
Getty’s AI-generated image tool allays some artist concerns
The image generator helps the stock image company get into the generative market and answer copyright questions for businesses but could still be a concern to artists. Continue Reading
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News
25 Sep 2023
Amazon's $4B investment in Anthropic fuels GenAI race
This makes the tech giant Anthropic's primary cloud provider. This arrangement is different from Google's investment in the AI startup and Microsoft's investment in OpenAI. Continue Reading
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Feature
22 Sep 2023
5 email marketing challenges and their solutions
Most organizations primarily use email to connect with customers. Yet, marketers often struggle with engagement due to spam filters and crowded inboxes. Continue Reading
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News
21 Sep 2023
Benefits, risks of Google AI chatbot's Bard Extensions
The tech giant's new extensions enable users to use the AI chat tool to summarize information from their email or make travel plans. However, it still has problems with accuracy. Continue Reading
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Feature
21 Sep 2023
The future of generative AI: How will it impact the enterprise?
Learn how generative AI will affect organizations in terms of capabilities, enterprise workflows and ethics, and how the technology will shape enterprise use cases. Continue Reading
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Feature
21 Sep 2023
Lessons on integrating generative AI into the enterprise
At Generative AI World 2023, various industries convened to explore existing and potential generative AI use cases. Review insights from one company's implementation experience. Continue Reading
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News
18 Sep 2023
New Anyscale service enables fine-tuning of open source LLMs
The AI startup introduced a service that lets enterprises deploy large language models into their applications using popular LLM APIs like Llama 2. Continue Reading
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News
14 Sep 2023
A venture capitalist's take on generative AI investment
Funding for startups such as Anthropic, Cohere and Hugging Face shows that money is still flowing into the market. However, the criteria for funding are still strict. Continue Reading
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News
13 Sep 2023
The fear surrounding generative AI
The language surrounding generative technology can lead to anxiety and a bad reception among employees to LLMs and tools such as ChatGPT, Dall-E and Bard. Continue Reading
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News
13 Sep 2023
AI regulation talks heat up among U.S. policymakers
As Congress grows more concerned about the risks of AI, regulation is becoming a hot topic among policymakers. Continue Reading
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Definition
13 Sep 2023
Hugging Face
Hugging Face is a machine learning and data science platform and community that helps users build, deploy and train machine learning models. Continue Reading
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News
12 Sep 2023
How different industries apply generative AI
Large language models such as ChatGPT, Bard and Llama have changed how enterprises think about technology. While some can use new AI tools now, others face challenges. Continue Reading
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Podcast
11 Sep 2023
The readiness of AI and LLM technology
Generative AI technology has already disrupted how enterprises work. While many companies are uneasy with the fast-evolving technology, that's expected to change. Continue Reading
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Podcast
08 Sep 2023
Transforming healthcare with artificial intelligence
Discover how applying AI to healthcare can optimize the patient experience, drive efficiencies and reduce the burden of cardiovascular diseases on the global healthcare system. Continue Reading
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Guest Post
07 Sep 2023
How AI can benefit CX and customer service
If you mix AI into your customer service strategy, you're more likely to keep customers satisfied and employees efficient. Check out three uses for AI in customer service. Continue Reading
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News
06 Sep 2023
Finance platform Intuit intros generative AI capability
Intuit Assist is integrated into TurboTax, Mailchimp, Credit Karma and QuickBooks. It's built on the vendor's GenOS and uses LLMs from OpenAI and Intuit. Continue Reading
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Feature
31 Aug 2023
Generative AI in business: Fast uptake, earmarked funding
More than half of IT and business decision-makers said they have generative AI on the near-term adoption track, according to a report from TechTarget's Enterprise Strategy Group. Continue Reading
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Tip
31 Aug 2023
5 types of AI content moderation and how they work
AI will change how organizations moderate content, especially on social media and with the increase in AI-generated content being produced. Here's what you need to know. Continue Reading
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News
29 Aug 2023
Google updates Vertex AI with new models, expands reach
The cloud provider updates Vertex AI with models from Meta, a better PaLM 2 LLM, and adds features to its text-to-image product. It also expands an alliance with AI vendor Nvidia. Continue Reading
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News
29 Aug 2023
ChatGPT Enterprise targets some enterprise concerns, not all
While the new product does not use customer prompts or company data in training OpenAI products, it fails to address other concerns surrounding hallucinations and copyright. Continue Reading
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Podcast
28 Aug 2023
AI, data and turtles all the way down
Nemertes Research CEO and analyst Johna Till Johnson discusses a persistent problem that enterprises often experience as they use new AI technology to address certain problems. Continue Reading
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News
28 Aug 2023
The compute problem AI startup Modular is targeting
The vendor is looking to enable developers be more efficient in their training and inferencing of machine learning models. It uses a programming language called Mojo. Continue Reading
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News
24 Aug 2023
Meta AI translation model not ready for the enterprise
The tech conglomerate's new AI model is a move toward universal translation. However, the vendor needs the open source community to help ready the model for the enterprise. Continue Reading
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News
22 Aug 2023
Opportunities, challenges of ServiceNow generative AI plan
The vendor said that while it is creating its own LLM models, it's not interested in winning the LLM war. Instead, it wants its customers to use the models for specific use cases. Continue Reading
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Feature
22 Aug 2023
10 top resources to build an ethical AI framework
Several standards, tools and techniques are available to help navigate the nuances and complexities in establishing a generative AI ethics framework that supports responsible AI. Continue Reading
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Feature
18 Aug 2023
How sales teams can use generative AI
Sales teams can use generative AI to create personalized content, coach sales reps and improve forecasting. However, risks include data protection and a lack of empathy. Continue Reading
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Guest Post
17 Aug 2023
Why and how to develop a set of responsible AI principles
Enterprise AI use raises a range of pressing ethical issues. Learn why responsible AI principles matter and explore best practices for enterprises developing an AI framework. Continue Reading
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News
16 Aug 2023
Google’s search generative experience and its AI strategy
The vendor upgrades SGE with new definition and code features. The search experience updates dispel earlier concerns about the tech giant's search business. Continue Reading
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News
15 Aug 2023
What big Korean telecom's investment in Anthropic AI means
The telecom giant revealed that it will invest $100 million in the AI research vendor. The vendor will build a telecom-specific LLM to support the Global Telco AI Alliance. Continue Reading
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Tip
11 Aug 2023
Evaluate the risks and benefits of AI in cybersecurity
Incorporating AI in cybersecurity can bolster organizations' defenses, but it's essential to consider risks such as cost, strain on resources and model bias before implementation. Continue Reading
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Feature
11 Aug 2023
What vendors must know about the AI assistant craze
More vendors are introducing products to assist enterprises and consumers complete mundane tasks. But there's a need to be strategic and transparent with these products. Continue Reading
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News
10 Aug 2023
AI copyright lawsuits are a warning to business users
OpenAI is facing copyright lawsuits raising questions such as whether AI model creators need permission before using copyrighted data, like author's books, to train models. Continue Reading
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News
09 Aug 2023
IBM collaborating with Meta to integrate Llama 2 in Watsonx
The collaboration fits the vendor's strategy of offering enterprises both its own models and models from other vendors. It also shows the rise in popularity of open source. Continue Reading
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News
04 Aug 2023
AI cloud vendor Alibaba still has a long way to go
The China-based vendor introduced two open source models: Qwen-7B and Qwen-7B-Chat. The models are smaller versions of Tongyi Qianwen, the LLM it released in April. Continue Reading
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News
03 Aug 2023
White House receives feedback on national AI priorities
The White House plans to use public input on national priorities for AI to guide its adoption of a broad, comprehensive national AI strategy focused on AI's risks and benefits. Continue Reading
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News
02 Aug 2023
Microsoft, LexisNexis take partnership deeper with genAI
The cloud provider and the legal research giant plan to create points of integration within Word, Outlook and Teams, while minimizing the risks that come with LLMs. Continue Reading
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News
31 Jul 2023
Researchers bust ChatGPT guardrails, question gen AI safety
Researchers find they can trick AI chatbots including OpenAI ChatGPT, Anthropic Claude and Google Bard into providing disinformation, hate speech, and other harmful content. Continue Reading
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Podcast
31 Jul 2023
Targeting AI: Tesla undervalues self-driving safety tech
The top electric car maker comes under heavy criticism for not investing in multiple sensors for its full self-driving system to improve driver and pedestrian safety. Continue Reading
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Feature
27 Jul 2023
Experts talk impact, challenges of AI and emerging tech
Companies must consider many risks as AI and other emerging technologies evolve at a rapid pace. In this interview excerpt, experts discuss the societal and environmental effects. Continue Reading
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Tip
26 Jul 2023
Pros and cons of ChatGPT for finance and banking
While LLMs show promise in the financial industry, responsible implementation requires proceeding with caution. Explore potential use cases and considerations to keep in mind. Continue Reading
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News
26 Jul 2023
AWS seeks to teach executives about generative AI
The cloud provider is releasing five courses that will help developers understand how to use some of its applications. It's also providing two courses for executives. Continue Reading
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Definition
25 Jul 2023
customer journey map
A customer journey map is a visual representation of the stages a customer goes through when interacting with a company. Continue Reading
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News
25 Jul 2023
Wayfair and the generative AI boom
The online home and furniture retailer is using the technology despite challenges such as unauthorized use of data and maintaining data privacy. It also released a room-planning tool. Continue Reading
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Tip
25 Jul 2023
How and why businesses should develop a ChatGPT policy
ChatGPT-like tools have enterprise potential, but also pose risks such as data leaks and costly errors. Establish guardrails to prevent inappropriate use while maximizing benefits. Continue Reading
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News
21 Jul 2023
AI hype far exceeds its use within enterprises
Experts say most organizations are holding back on spending while investigating the cost, legal liabilities and data privacy risks associated with generative AI use. Continue Reading
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Feature
19 Jul 2023
A look at open source AI models
Open source AI models have advantages over generative AI services offered by major cloud providers. But enterprises have to weigh the benefits against the costs. Continue Reading
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Feature
19 Jul 2023
IT observability tool proliferation fuels AIOps deployments
Enterprise Strategy Group's Jon Brown discusses the latest findings in his newly released report on observability in IT and application infrastructures and integrating AIOps. Continue Reading
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Feature
17 Jul 2023
AI existential risk: Is AI a threat to humanity?
What should enterprises make of the recent warnings about AI's threat to humanity? AI experts and ethicists offer opinions and practical advice for managing AI risk. Continue Reading
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Definition
14 Jul 2023
role-playing game (RPG)
A role-playing game (RPG) is a game in which each participant assumes the role of a character that can interact within the game's imaginary world. Continue Reading
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Feature
14 Jul 2023
How data quality shapes machine learning and AI outcomes
Data quality directly influences the success of machine learning models and AI initiatives. But a comprehensive approach requires considering real-world outcomes and data privacy. Continue Reading
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News
13 Jul 2023
Anthropic AI assistant differs from ChatGPT and Bard
The new genAI product rivals OpenAI's ChatGPT and Google Bard. However, the research vendor is pushing it mainly to enterprises, while focusing on data privacy and security. Continue Reading
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Tip
10 Jul 2023
Decide when and how to adopt an MLOps framework
Unsure where to start when it comes to standardizing your organization's machine learning processes? Explore key considerations and practical tips for adopting an MLOps framework. Continue Reading
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News
10 Jul 2023
U.S. concern about generative AI risks prompts NIST study
A new working group at the National Institute of Standards and Technology will build on the NIST AI Risk Management Framework to address generative AI. Continue Reading
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Definition
30 Jun 2023
voice of the customer (VOC)
Voice of the customer (VOC) is the component of customer experience that focuses on customer needs, wants, expectations and preferences. Continue Reading
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Opinion
29 Jun 2023
AI helps humans speed app modernization, improve security
Enterprises are looking at AI-driven approaches to help human teams modernize and accelerate application development to refactor or build new apps and beef up cybersecurity. Continue Reading
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Tip
28 Jun 2023
Pros and cons of conversational AI in healthcare
Conversational AI platforms have well-documented drawbacks, but if they are regulated and used correctly, they can benefit industries such as healthcare. Continue Reading
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Tip
28 Jun 2023
How AI can help businesses circumvent inflation
AI can potentially help businesses avoid -- and even counteract -- inflation. Machine learning may be better at this than large language models. Continue Reading
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News
26 Jun 2023
Databricks acquiring MosaicML to add more generative AI
The data lakehouse vendor's purchase of the generative AI vendor will enable customers to build and train language models specific to their needs by using their own data. Continue Reading
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News
23 Jun 2023
Tesla full self-drive software and autonomous vehicle safety
The automaker gave North American users access to its full self-driving system in 2022. However, critics say it fails to perform basic tasks and could lead to catastrophic results. Continue Reading
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News
22 Jun 2023
Mastercard, Moderna expect AI to improve jobs, productivity
The HR chiefs at Mastercard and Moderna see much potential in AI's future and ability to help their organizations. That includes helping them shape upskilling programs. Continue Reading
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News
22 Jun 2023
AWS invests $100 million in new generative AI program
The Generative AI Innovation Center will connect AWS machine learning experts and data scientists with enterprises. Enterprises can also use AWS services to train and scale models. Continue Reading
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Tip
22 Jun 2023
Understand key MLOps governance strategies
Machine learning developers can speed up production of ML applications -- while avoiding risks to their organizations -- with an MLOps governance framework. Continue Reading
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Feature
21 Jun 2023
How AI changes quality assurance in tech
AI and automation have become more commonplace across business processes. In the tech industry, for example, the use of both can enhance quality assurance. Continue Reading
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News
12 Jun 2023
Nvidia and Hexagon collab to create digital twin products
The vendors will integrate Hexagon's reality capture technology and Nexus manufacturing platforms with Omniverse, Nvidia's system for developing and creating metaverse apps. Continue Reading
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Opinion
08 Jun 2023
AI needs guardrails as generative AI runs rampant
Generative AI hype has businesses eager to adopt it, but they should slow down. Frameworks and guardrails must first be put in place to mitigate generative AI's risks. Continue Reading
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News
07 Jun 2023
Global workforce firm uses Glean's generative AI assistant
The distributed global workforce platform vendor uses generative AI search to find information across its network. As an early user, Velocity Global found it helps with efficiency. Continue Reading
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News
01 Jun 2023
A look at 'risk of extinction from AI' statement
The statement equates the potential risk of human eradication from AI to that of nuclear war. However, some argue society should instead mitigate the existing risk of AI bias. Continue Reading
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News
01 Jun 2023
Automation Anywhere infuses RPA platform with generative AI
The RPA vendor unveiled new features for its AI Success platform aimed at expanding the number of automation applications while providing users with a choice of cloud providers. Continue Reading
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News
24 May 2023
Dell enters generative AI market with Nvidia partnership
The initiative provides enterprises with both Dell servers and Nvidia's H100 GPUs and software. It could appeal to Dell users that want to create generative models on premises. Continue Reading
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News
23 May 2023
Microsoft pushes to dominate in AI race
The cloud platform provider revealed an expanded plugin ecosystem and an updated ChatGPT, while forging a key strategic partnership with AI vendor Nvidia. Continue Reading
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Feature
22 May 2023
ChatGPT in the current manufacturing landscape
Industry leaders in manufacturing must understand the challenges posed by ChatGPT and other generative AI technologies to overcome them and reap AI's benefits. Continue Reading
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News
19 May 2023
Effects on enterprises of OpenAI's ChatGPT for iOS
The iOS app makes accessibility easier for enterprises already using the desktop version of the generative AI system. It may lead to new applications but also to security concerns. Continue Reading
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Tip
17 May 2023
Use cases show the combined potential of AI and blockchain
AI and blockchain are both hot topics in IT, yet used for different purposes. However, enterprises across various sectors can now combine both technologies to their advantage. Continue Reading
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Feature
12 May 2023
Tips and tools to help you write emails with AI
Emails can be taxing, but are vital to give the right impression. Using concise text and the right tone can make all the difference, and AI can help make the email process easier. Continue Reading
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News
11 May 2023
Google's upgrade of AI chatbot Bard could change search
The tech giant added new features and opened Bard to 180 countries and territories. While its new chatbot seems like an experiment, it may herald the next search experience. Continue Reading
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Definition
11 May 2023
cognitive search
Cognitive search represents a new generation of enterprise search that uses artificial intelligence (AI) technologies to improve users' search queries and extract relevant information from multiple diverse data sets. Continue Reading
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Tip
10 May 2023
History of generative AI innovations spans 9 decades
ChatGPT's debut has prompted widespread publicity and controversy surrounding generative AI, a subset of artificial intelligence that's deep-rooted in historic milestones. Continue Reading
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News
09 May 2023
IBM launches Watsonx, a new generative AI platform
The longtime tech giant is focusing on providing a hybrid cloud environment and a generative AI strategy that centers on enterprise, data and governance aspects of the technology. Continue Reading
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Definition
09 May 2023
case-based reasoning (CBR)
Case-based reasoning (CBR) is an experience-based approach to solving new problems by adapting previously successful solutions to similar problems. Continue Reading
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Feature
08 May 2023
Why you need an AI ethics committee
Businesses are using AI in many new ways. Learn how an AI ethics committee can help mitigate the risk of implementing enterprise AI. Continue Reading
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Tip
05 May 2023
How AI can transform industrial safety
AI tools can help ensure workplace safety, from injury detection to VR training. To prevent hazards, business leaders should lean into AI adoption and understand its benefits. Continue Reading
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News
03 May 2023
Problems with generative AI for firms such as JPMorgan Chase
Large language models carry significant risk for enterprises. For JPMorgan Chase, mitigating the risk means creating a learning environment and monitoring the use of the models. Continue Reading
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Definition
03 May 2023
AI alignment
AI alignment is a field of AI safety research that aims to ensure artificial intelligence systems achieve desired outcomes. Continue Reading
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News
02 May 2023
Teradata integrates with Google Vertex AI
The vendors' new integration provides choices to customers who prefer Google as their cloud provider. It also helps Google present itself as more focused on enterprises. Continue Reading
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News
02 May 2023
Box to inject generative AI into content management platform
The vendor is working with OpenAI to put the AI research lab's GPT technology into its content management platform. Challenges include limiting AI copyright breaches. Continue Reading
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News
28 Apr 2023
AI policy advisory group talks competition in draft report
The National AI Advisory Committee's first draft report points out how investing in AI research and development can help the U.S. stay competitive. Continue Reading
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Feature
27 Apr 2023
How to use ChatGPT for customer service
Customer service teams can use ChatGPT to automate tasks, generate responses to customer inquiries, summarize email threads and power human-like chatbots. Continue Reading
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Tip
27 Apr 2023
7 generative AI challenges that businesses should consider
The promise of revolutionary, content-generating AI models has a flip side: the perils of misuse, algorithmic bias, technical complexity and workforce restructuring. Continue Reading
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Definition
27 Apr 2023
cognitive bias
Cognitive bias is a systematic thought process caused by the tendency of the human brain to simplify information processing through a filter of personal experience and preferences. Continue Reading
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News
26 Apr 2023
ChatGPT use policy up to businesses as regulators struggle
As regulators struggle to keep up with emerging AI tech such as ChatGPT, businesses will be responsible for creating use policies to protect against potential risks. Continue Reading
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News
25 Apr 2023
Deloitte targets specific industries with new AI offerings
The consulting firm introduced Quartz AI, a suite of services. Two offerings now available focus on the logistics, fleet routing, restaurant and customer service industries. Continue Reading
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News
21 Apr 2023
The effect of Reddit’s decision to charge for data use
The sprawling social media platform's decision to charge for the commercial use of data will not only affect AI vendors but also enterprises and consumers. Continue Reading