AI business strategies
Artificial intelligence software is changing how enterprises conduct business. Machine learning supports data-driven decisions, customer service chatbots follow up on leads, robots in manufacturing boost productivity -- the list goes on. Get advice for building and implementing AI business strategies.
Top Stories
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Tip
13 Feb 2025
History of generative AI innovations spans 9 decades
The dominance of Nvidia chips, emerging technologies like agentic and embodied AI, and knockoffs of ChatGPT are among the latest milestones powering GenAI's business future. Continue Reading
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News
12 Feb 2025
Thomson Reuters win not telling of other AI fair use lawsuits
A judge rules in favor of the media company. However, the decision will likely not significantly affect generative AI lawsuits still waiting for a court ruling. Continue Reading
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News
11 Feb 2025
OpenAI CEO says 'no, thank you' to Musk's $97B bid
The offer to buy OpenAI is the latest in a back-and-forth between two tech titans, and creates a distraction from bigger issues such as AI governance. Continue Reading
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Podcast
11 Feb 2025
Writer multilingual LLM revolves around synthetic data
AI platform provider Writer's language model can translate numerous languages. The vendor also looks to comply with governance standards and reduce legal challenges. Continue Reading
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News
10 Feb 2025
DataRobot acquires open source and AI startup Agnostiq
The acquisition shows the importance of agentic AI for every platform provider. However, Agnostiq is a relatively small company. Continue Reading
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Definition
10 Feb 2025
What is a customer journey map?
A customer journey map is a visual depiction of the stages customers go through when interacting with a company -- from buying products online to accessing customer service on the phone to airing grievances on social media. Continue Reading
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News
07 Feb 2025
DeepSeek, data privacy on lawmakers' radar
U.S. lawmakers are taking steps to ban DeepSeek from government devices, which should signal to enterprises the inherent risks of using the service. Continue Reading
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Tip
07 Feb 2025
The advantages and disadvantages of AI in cybersecurity
To meet growing cybersecurity needs, many organizations are turning to AI. However, without the right strategies in place, AI can introduce risks alongside its benefits. Continue Reading
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News
06 Feb 2025
Google targets enterprise adoption with low-cost AI model
The tech giant is becoming more assertive with its AI releases by introducing new experimental versions of Gemini and a low-end model. Continue Reading
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Tip
06 Feb 2025
People-centered business continuity is critical in the age of AI
Recent crises such as the CrowdStrike outages and California wildfires show why people-centered business continuity is crucial. Learn how to shift the focus to people here. Continue Reading
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Tip
05 Feb 2025
How to audit AI systems for transparency and compliance
AI audits help businesses ensure functionality, transparency and compliance when deploying AI systems. Learn how to conduct audits to build trust and meet regulatory requirements. Continue Reading
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News
04 Feb 2025
Assessing if DeepSeek is safe to use in the enterprise
The AI vendor has found popularity with its reasoning model. However, based on geopolitical tensions and safety tests, there are questions about whether enterprises should use it. Continue Reading
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Feature
04 Feb 2025
The future of generative AI: 10 trends to follow in 2025
Dig into trends and products that will contribute to GenAI's development and the technology's impact on how your organization will operate in the coming year. Continue Reading
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News
03 Feb 2025
OpenAI reasoning model shows an image shift for GenAI vendor
The new capabilities reflect how the vendor continues to stay ahead but lags in some areas. It continues to innovate, but open source advancements may challenge its capabilities. Continue Reading
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Tip
03 Feb 2025
8 generative AI challenges that businesses should consider
IT managers planning to adopt GenAI can expect to encounter some hurdles, including cost optimization, workforce effects, cybersecurity concerns and energy use. Continue Reading
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News
31 Jan 2025
Businesses need to prepare as EU AI Act enforcement begins
The EU AI Act's Sunday enforcement deadline will be a test for EU enforcers as they begin assessing companies for compliance. Continue Reading
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News
31 Jan 2025
Ai2's new model more open than DeepSeek
The AI research lab released Tülu 3 in November. The new 405B version was trained using reinforcement learning from verifiable rewards and was technically challenging to create. Continue Reading
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Tip
30 Jan 2025
10 top generative AI benefits for business
The advantages of using generative AI cover plenty of ground, with improving customer experience, reducing costs and automating code creation among the key drivers. Continue Reading
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News
30 Jan 2025
Alibaba, DeepSeek and the shift in the AI market
The Chinese tech giant's model release a day before the Lunar New Year shows its competitiveness against AI startup DeepSeek. It also signals a shift in innovation. Continue Reading
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Podcast
28 Jan 2025
8 steps to build a successful AI strategy for your business
Customer AI strategist Bill Schmarzo explains how organizations can successfully implement AI by focusing on people, process and purpose over technology. Continue Reading
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News
28 Jan 2025
Canceled executive order clears way for unbridled GenAI growth
At first glance, the deregulation appears like a way to drive innovation forward. However, it will slow AI safety efforts and could impede innovation in AI technology in some ways. Continue Reading
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Tip
28 Jan 2025
GAN vs. transformer models: Comparing architectures and uses
Discover the differences between generative adversarial networks and transformers, plus how the two techniques might combine in the future to provide users with better results. Continue Reading
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News
27 Jan 2025
Examining hype about Chinese AI startup DeepSeek
The vendor released a new reasoning model it claims it developed cheaply in part by not using as many Nvidia chips. It will likely face challenges in the U.S. market. Continue Reading
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Feature
23 Jan 2025
20 real-world GenAI applications across leading industries
Generative AI is predicted to add up to $16 trillion to the global economy by 2030. Learn how 20 industries, from finance and legal to healthcare and manufacturing, are using it. Continue Reading
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Definition
23 Jan 2025
What is cognitive bias?
Cognitive bias is a systematic thought process caused by the tendency of the human brain to simplify information processing through a filter of personal experience and preferences. Continue Reading
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Definition
22 Jan 2025
What is prompt chaining? Definition and benefits
Prompt chaining is a technique used when working with generative artificial intelligence (generative AI) models in which the output from one prompt is used as input for the next. Continue Reading
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Definition
21 Jan 2025
What is reinforcement learning from human feedback (RLHF)?
Reinforcement learning from human feedback (RLHF) is a machine learning (ML) approach that combines reinforcement learning techniques, such as rewards and comparisons, with human guidance to train an artificial intelligence (AI) agent. Continue Reading
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Tip
17 Jan 2025
10 trends shaping the future of BPM in 2025
Business process management is evolving rapidly as advanced automation, software integration, process simulation and generative AI redefine the way business processes are managed. Continue Reading
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News
16 Jan 2025
Google lowers Gemini pricing, pressuring Microsoft Copilot
Google introduces new Gemini pricing in Workspace, making AI features available at $14 per user, per month, challenging Microsoft's Copilot in 365. Continue Reading
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News
16 Jan 2025
Nvidia launches new NIM microservices in NeMo Guardrails
The AI hardware and software vendor introduces new constraints to make sure AI agents and models don't go off topic, leak personal data or become vulnerable to jailbreaks. Continue Reading
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News
14 Jan 2025
OpenAI faces backlash for its Economic Blueprint for U.S.
The document lays out steps for the future regarding AI technology. Some call the move self-serving and another piece of the vendor's strategy to win the AI race. Continue Reading
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News
14 Jan 2025
Nvidia partners with Mayo Clinic, others on healthcare AI
Nvidia, Mayo Clinic and Illumina team up to enhance AI in healthcare and life sciences, using advanced models, GPU technologies and cloud-native platforms. Continue Reading
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News
13 Jan 2025
Adobe launches new GenAI Firefly tool for retailers
The tool enables users to resize marketing campaigns for new products. While it saves time for large retailers, it's unclear whether medium-sized or small retailers will find it valuable. Continue Reading
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Definition
13 Jan 2025
What is chain-of-thought prompting (CoT)? Examples and benefits
Chain-of-thought (CoT) prompting is a prompt engineering technique that aims to improve language models' performance on tasks requiring logic, calculation and decision-making by structuring the input prompt in a way that mimics human reasoning. Continue Reading
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Definition
10 Jan 2025
What is prompt engineering?
Prompt engineering is an artificial intelligence (AI) engineering technique that refines large language models (LLMs), with specific prompts and recommended outputs. It also is part of the process of refining input to various generative AI (GenAI) services to generate text or images. Continue Reading
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Definition
10 Jan 2025
What is semantic search?
Semantic search is a data searching technique that uses natural language processing (NLP) and machine learning algorithms to improve the accuracy of search results by considering the searcher's intent and the contextual meaning of the terms used in their query. Continue Reading
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News
10 Jan 2025
Cohere makes enterprise play with AI workspace platform
The startup is evolving into an enterprise platform provider. Its success depends on strategy and its ability to clearly define what its platform does. Continue Reading
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News
07 Jan 2025
Nvidia's new model aims to move GenAI to physical world
Nvidia Cosmos is trained on hours of videos that focus on the physical world. It works with Nvidia Omniverse and advances LLM technology, the vendor says. Continue Reading
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Definition
07 Jan 2025
What is OpenAI?
OpenAI is a private research laboratory that aims to develop and direct artificial intelligence (AI) in ways that benefit humanity as a whole. Continue Reading
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Definition
07 Jan 2025
What is a robo-advisor? Everything to know before using one
A robo-advisor is a virtual financial advisor powered by artificial intelligence (AI) that employs an algorithm to deliver an automated selection of financial advisory services. Continue Reading
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Definition
03 Jan 2025
What is artificial intelligence (AI) governance?
Artificial intelligence governance is the legal framework for ensuring AI and machine learning technologies are researched and developed with the goal of helping humanity adopt and use these systems in ethical and responsible ways. Continue Reading
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Feature
03 Jan 2025
AI regulation: What businesses need to know in 2025
The rapid evolution and adoption of AI tools has policymakers scrambling to craft effective AI regulation and laws. Law professor Michael Bennett analyzes what's afoot in 2025. Continue Reading
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Feature
03 Jan 2025
8 AI and machine learning trends to watch in 2025
AI agents, multimodal models, an emphasis on real-world results -- learn about the top AI and machine learning trends and what they mean for businesses in 2025. Continue Reading
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News
02 Jan 2025
Autonomous AI agents on the rise
The buzz around the new technology has grown in the past few months. Experts believe excitement will not wane. Applications of the technology may change. Continue Reading
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Feature
02 Jan 2025
Top 5 digital transformation trends of 2025
IT leaders can expect AI to occupy the transformation driver's seat as the technology moves into production and embeds itself in enterprise workflows. Continue Reading
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Feature
26 Dec 2024
2025 will be the year of AI agents
2025 could bring more agentic AI developments. Enterprises could embed agents in their workflows. It could also lead to an orchestration infrastructure and better reasoning models. Continue Reading
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Feature
23 Dec 2024
A look at expectation vs. reality of generative AI in 2024
Last year, expectations for generative AI for the coming year centered on regulation, open source and multimodality. While some predictions were accurate, others were wrong. Continue Reading
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Feature
20 Dec 2024
The top 5 content management trends in 2025
AI technology continues to shape the content management market. It underpins top trends in 2025, like generative AI, agentic AI and predictive analytics. Continue Reading
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Answer
19 Dec 2024
How bad is generative AI data leakage and how can you stop it?
Mismanaged training data, weak models, prompt injection attacks can all lead to data leakage in GenAI, with serious costs for companies. The good news? Risks can be mitigated. Continue Reading
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News
18 Dec 2024
U.S. approach to misinformation, AI will shift under Trump
President-elect Donald Trump has been vocal in his criticisms of big tech's content censorship power and President Joe Biden's executive order on AI. Continue Reading
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News
18 Dec 2024
Google's Veo 2 is technically advanced, but concerns remain
The new version can generate videos up to two minutes long. It seems better than OpenAI and Adobe's video generator. However, it might not be safe for commercial use. Continue Reading
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Tip
17 Dec 2024
5 UC and collaboration trends reshaping the market in 2025
Expect GenAI and agentic AI to dominate unified communications and collaboration trends, plus employees and businesses weigh return-to-office edicts and heightened cyberattacks. Continue Reading
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News
11 Dec 2024
Reddit, OpenAI challenge Google with new releases
The social news platform introduced a new AI search tool for users that will push users directly to its platform. Meanwhile, the ChatGPT maker's Sora rivals Veo. Continue Reading
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Definition
11 Dec 2024
What is explainable AI?
Explainable AI (XAI) is artificial intelligence (AI) programmed to describe its purpose, rationale and decision-making process in a way that the average person can understand. Continue Reading
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Podcast
10 Dec 2024
Moveworks uses AI to grow its employee automation platform
The vendor started in 2019 with the early Google BERT language model. It later used GPT-2 for synthetic data generation. Now, it provides agentic AI-building capabilities. Continue Reading
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News
06 Dec 2024
JPMorganChase, NFL, Georgia-Pacific share GenAI ups, downs
Enterprises share how they've used GenAI to transform operations, boost revenue, and find new opportunities. Continue Reading
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News
06 Dec 2024
OpenAI targets knowledge workers with pricy ChatGPT Pro
The new 'pro' subscription offers access to many of the vendor's top GenAI models. Continue Reading
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News
05 Dec 2024
Businesses face uncertainty with U.S. AI regulation in 2025
An uncertain future for U.S. AI regulation doesn't mean business leaders are backing down from AI governance. Continue Reading
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News
03 Dec 2024
AWS intros new foundation model line and tools for Bedrock
The cloud provider launched Nova, a new family of generative AI models available on Amazon Bedrock. It also tackled some problems with generative AI, such as hallucinations. Continue Reading
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Definition
03 Dec 2024
What is artificial intelligence as a service (AIaaS)?
Artificial intelligence as a service (AIaaS) is a cloud-based service that enables organizations to access artificial intelligence (AI) through a third-party offering. Continue Reading
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News
27 Nov 2024
Anthropic's new standard raises AI privacy, other concerns
The Model Context Protocol helps developers connect data to assistants. Some have concerns about users' data and whether a single vendor should create such a standard. Continue Reading
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Definition
26 Nov 2024
What is natural language query (NLQ)?
Natural language query (NLQ) is a capability that enables users to ask questions within their analytics platforms using ordinary human language instead of query language. Continue Reading
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Podcast
26 Nov 2024
Oracle generative AI approach based on Cohere, Meta models
The tech giant has infused its various SaaS applications and databases with GenAI technology and has developed an arsenal of autonomous AI agents. Continue Reading
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News
22 Nov 2024
Amazon invests additional $4 billion in Anthropic
The cloud provider will be the primary training partner for the generative AI vendor. The LLM maker will also train all its models on Trainium and Inferentia. Continue Reading
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Tip
22 Nov 2024
Embedding models for semantic search: A guide
Embedding models in semantic search are changing how we interact with information by going beyond keyword matching to capture meaning and relationships in text and other data. Continue Reading
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Definition
21 Nov 2024
What is neuro-symbolic AI?
Neuro-symbolic AI combines neural networks with rules-based symbolic processing techniques to improve artificial intelligence systems' accuracy, explainability and precision. Continue Reading
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Feature
21 Nov 2024
8 metrics to measure GenAI’s performance and business value
When gauging the success of generative AI initiatives, metrics should be agreed upon upfront and focus on the performance of the model and the value it delivers. Continue Reading
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Answer
21 Nov 2024
Is AI-generated content copyrighted?
The current legal landscape surrounding AI-generated content is murky and fraught with confusion. Here's where it currently stands and what to know before publishing. Continue Reading
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News
20 Nov 2024
Meta aims at enterprises with hire of ex-Salesforce AI exec
The social media giant has found success with its Llama family of GenAI models. The new hire shows it is targeting enterprise products. Continue Reading
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Tip
20 Nov 2024
Generative AI vs. predictive AI: Understanding the differences
Generative AI and predictive AI vary in how they handle use cases and unstructured and structured data, respectively. Explore the benefits and limitations of each. Continue Reading
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News
19 Nov 2024
Microsoft intros Azure AI Foundry for building AI apps
The new rebranded platform lets enterprises build generative AI applications and agents. Continue Reading
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News
15 Nov 2024
AMD layoffs follow AI job trend
AMD joins other tech companies in using layoffs to make room for AI talent. Continue Reading
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News
13 Nov 2024
DataRobot aims to tackle GenAI problem with enterprise suite
The AI and machine learning vendor's new platform provides customizable applications and agents to help enterprises profit from their GenAI investment. Continue Reading
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Tip
13 Nov 2024
AI inference vs. training: Key differences and tradeoffs
AI inference and training are both critical phases of model development. Learn how to balance their demands to optimize performance, manage costs and scale models effectively. Continue Reading
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News
13 Nov 2024
Google Learn About AI tool could fail to hit the target
While the new tool is geared toward professors, students and researchers, it may still fail to stand up to popular chatbots like ChatGPT. The tool also remains prone to hallucinations. Continue Reading
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News
12 Nov 2024
Creating a clean generative AI data set with Getty Images
The clean data set contains no images of brands, celebrities and well-known figures such as presidential candidates, and includes a license for each image. Continue Reading
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News
08 Nov 2024
What the election of former President Trump means for AI
Once in power, Donald Trump will likely cut or dilute the Biden administration's executive order on AI. Trump's relationship with Elon Musk could also affect technology policy. Continue Reading
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News
07 Nov 2024
Trump plans to repeal Biden order, limit AI regulation
Donald Trump might want less regulation, but he has close ties to tech entrepreneur Elon Musk, who has supported AI regulation, including California's AI safety bill. Continue Reading
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Feature
04 Nov 2024
Measuring AI becomes key pursuit as enterprises seek ROI
Grammarly and Kroger identify impactful and extensible AI use cases amid a broader struggle among enterprises to find a way out of 'pilot purgatory' on AI initiatives. Continue Reading
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Feature
04 Nov 2024
Will AI replace jobs? 17 job types that might be affected
These 17 job types -- including administrative, customer service and teaching -- might be replaced, augmented or improved by the latest artificial intelligence wave. Continue Reading
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Feature
04 Nov 2024
A state-by-state guide to AI laws in the U.S.
In lieu of federal regulation, U.S. states are proposing and enacting AI laws of their own. This up-to-date breakdown by state can help the C-suite keep tabs on developments. Continue Reading
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News
01 Nov 2024
OpenAI aims at a new market with ChatGPT search
OpenAI introduces new capability in its AI Chatbot. While the vendor has gained favor and popularity with its chatbot, it has had problems maintaining the trust of users. Continue Reading
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News
29 Oct 2024
Meta joins others reinventing search with AI
The social media giant has joined other vendors that are trying to reinvent search after the popularization of ChatGPT. The vendors want to challenge Google's position. Continue Reading
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News
29 Oct 2024
The causes of disillusionment with GenAI
The market has seen virtually unprecedented growth. However, enterprises lack confidence in what the technology can do. Nevertheless, enterprises still want to use it. Continue Reading
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Definition
29 Oct 2024
What is responsible AI?
Responsible AI is an approach to developing and deploying artificial intelligence (AI) from both an ethical and legal point of view. The goal of responsible AI is to use AI in a safe, trustworthy and ethical fashion. Continue Reading
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Definition
29 Oct 2024
What is AI ethics?
AI ethics is a system of moral principles and techniques intended to inform the development and responsible use of artificial intelligence technology. Continue Reading
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Podcast
29 Oct 2024
Exploring the role of AI in beauty and haircare
Myavana uses machine learning to recommend products to Black women. The service is valuable to enterprises that can take use of the breadth of data the vendor has on Black hair. Continue Reading
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Feature
29 Oct 2024
What is enterprise AI? A complete guide for businesses
Enterprise AI tools are transforming how work is done, but companies must overcome various challenges to derive value from this powerful and rapidly evolving technology. Continue Reading
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Tip
28 Oct 2024
Reduce project expenses with AI cost optimization strategies
AI projects don't have to break the bank. From open source tools to clever cloud strategies, learn how to keep your AI initiatives efficient and cost-effective. Continue Reading
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News
22 Oct 2024
Anthropic adds computer use AI tool to Claude
The startup said computer use can let developers automate repetitive tasks, scroll, move a cursor, click buttons and type texts. The function can also help with AI agents. Continue Reading
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News
21 Oct 2024
IBM launches new generation Granite language model
The vendor takes an open source approach with Granite 3.0. It trained the new model family with Nvidia H100 GPUs. Not all enterprises will be convinced to use the new AI models. Continue Reading
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News
18 Oct 2024
Mistral's new small AI models target phones, laptops
The models are reflective of the trend toward small language models built to run on edge devices. However, it might be hard for the startup to compete. Continue Reading
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News
17 Oct 2024
The NYT's cease and desist move against Perplexity AI
The AI startup is facing accusations it took content from a publisher without permission. This is the second time the NYT has gone after a vendor for misappropriating its content. Continue Reading
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News
16 Oct 2024
AI vendors tackle generative AI attacks in 2024 election
Some AI vendors have tried to prevent bad actors from using their models and platforms against candidates. Others are reactive in trying to stop or disrupt misinformation. Continue Reading
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Tip
16 Oct 2024
How to choose the right LLM for your needs
Selecting the best large language model for your use case requires balancing performance, cost and infrastructure considerations. Learn what to keep in mind when comparing LLMs. Continue Reading
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Tip
16 Oct 2024
How businesses can measure AI success with KPIs
AI KPIs should include direct and indirect metrics. Learn about the standard and generative AI-specific KPIs that will help you gauge the success of your AI projects. Continue Reading
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Tip
16 Oct 2024
Types of AI algorithms and how they work
AI algorithms can help businesses gain a competitive advantage. Learn the main types of AI algorithms, how they work, and why companies must thoroughly evaluate benefits and risks. Continue Reading
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News
15 Oct 2024
Adobe makes generative AI video model safe for enterprises
The new video model is trained on licensed content, appealing to enterprises that are worried about the security and legal implications of generative AI technology. Continue Reading
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Podcast
15 Oct 2024
Closing the gap between open source and closed AI models
More enterprises are fine-tuning open models from vendors including Meta, xAI and Mistral AI. This has led startups like Together AI to see this is the future. Continue Reading
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Definition
10 Oct 2024
What is the risk-reward ratio?
The risk-reward ratio, also known as a risk-return ratio, is a mathematical calculation investors use to measure the expected gains of a given investment against the risk of loss. Continue Reading
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Tip
09 Oct 2024
How to effectively manage AI projects in 12 steps
AI is a high priority for companies but results often fall short of expectations. These 12 steps will help you successfully manage AI projects and deliver business value. Continue Reading
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Tip
08 Oct 2024
The future of AI: What to expect in the next 5 years
AI's impact in the next five years? Human life will speed up, behaviors will change and industries will be transformed -- and that's what can be predicted with certainty. Continue Reading