AI business strategies
Artificial intelligence software is changing how enterprises conduct business. Machine learning supports data-driven decisions, customer service chatbots follow up on leads, robots in manufacturing boost productivity -- the list goes on. Get advice for building and implementing AI business strategies.
Top Stories
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News
11 Apr 2025
GenAI vendor Writer releases agentic platform for business
The platform is geared for business users, the vendor's primary targets. However, it must compete with bigger tech companies' agentic tools. Continue Reading
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News
10 Apr 2025
With Llama 4, Meta ups stakes in open model race
Models in the new Llama 4 family compete with open source offerings, most notably from Chinese upstart DeepSeek. Continue Reading
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News
10 Apr 2025
Antitrust fix elusive as Google set to face remedies trial
Divesting Chrome, ending search engine agreements and increasing data access are some of the remedies proposed by the Justice Department to fix Google's monopoly in online search. Continue Reading
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Tip
10 Apr 2025
How to audit AI systems for transparency and compliance
AI audits help businesses ensure functionality, transparency and compliance when deploying AI systems. Learn how to conduct audits to build trust and meet regulatory requirements. Continue Reading
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News
09 Apr 2025
Google intros agent building tools and an agent protocol
The tech giant introduced a new agent development kit. It also introduced enhanced reasoning capabilities and new features for its multimodal models. Continue Reading
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News
08 Apr 2025
Policymakers weigh U.S.-China AI competition after DeepSeek
Boosting federal R&D, sustaining export controls and creating a federal AI framework are a few suggestions experts made to help maintain the U.S. lead in AI. Continue Reading
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Podcast
08 Apr 2025
Siemens follows the path of industrial AI
The global tech conglomerate has adapted generative AI technology to create intelligent systems to control machines. Continue Reading
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News
03 Apr 2025
Anthropic brings AI to students with Claude for Education
The initiative is unsurprising, especially since students and employers have been pushing for more AI tools. However, it fails to address some issues. Continue Reading
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News
02 Apr 2025
A look at OpenAI's $40B funding and $300B valuation
While the amount investors promised shows the potential for the ChatGPT maker in the AI market, concerns about the vendor's profitability could keep it from seeing the full amount. Continue Reading
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Tip
01 Apr 2025
How to address common customer service gaps
Has customer service gotten worse? Customers and businesses disagree on the answer to that question. Continue Reading
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News
31 Mar 2025
Amazon aims at AI agents with Nova Act for browser use
The vendor introduces a new model and SDK that developers can use to build AI agents to complete tasks on the web. But it's not the first -- or even the second -- to do so. Continue Reading
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News
28 Mar 2025
Anthropic's early lawsuit win pushes courts forward on fair use
The judge's ruling shows the complexity of bringing a lawsuit against model providers and the need for clarity on fair use in the age of generative AI. Continue Reading
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Tip
27 Mar 2025
Advantages and disadvantages of AI explained
Is AI good or bad? AI will benefit society, according to experts, but only with the correct guidelines in place and a solid understanding of what AI systems can and cannot do. Continue Reading
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Tip
27 Mar 2025
Assess and manage the risks of using AI for business
Legal ramifications, public image crises and misleading information are some of the disastrous consequences of incorrectly using AI. If you don't have a policy for managing AI risks, now is the time. Continue Reading
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News
26 Mar 2025
AI model race heats up with OpenAI, Google, DeepSeek releases
The GenAI race intensifies with rapid model releases from LLM players, but enterprises are less focused on incremental upgrades and more interested in agentic AI. Continue Reading
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Feature
26 Mar 2025
AI existential risk: Is AI a threat to humanity?
What should enterprises make of the recent warnings about AI's threat to humanity? AI experts and ethicists offer opinions and practical advice for managing AI risk. Continue Reading
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News
21 Mar 2025
Google, OpenAI target state laws in AI action plan
The federal government is developing plans for AI policy in the U.S. Stakeholders want a federal policy preempting state laws as a top strategic priority. Continue Reading
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News
20 Mar 2025
Cloudflare unveils tools for safeguarding AI deployment
The cybersecurity vendor's new suite helps businesses, developers and content creators deploy AI technology at scale safely and securely. Continue Reading
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News
18 Mar 2025
Nvidia aims at agents, physical AI with reasoning models
The AI hardware and software vendor launched Llama Nemotron, a family of open source models for agentic AI. It also introduced Cosmos Reason. Continue Reading
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News
18 Mar 2025
As lawsuits pile up, Section 230 shields digital platforms
Section 230 immunity and First Amendment rights create a staggering challenge for legal teams looking to hold social media platforms accountable for alleged harms. Continue Reading
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Feature
18 Mar 2025
Data quality in AI: 9 common issues and best practices
Building a useful, reliable AI system requires trustworthy, well-managed data. Here's how to find and fix data issues that can drag down AI projects. Continue Reading
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News
17 Mar 2025
Baidu's low-priced new AI models bring questions about cost
The Chinese tech vendor said its reasoning model matches DeepSeek's performance, at half the price. It's unclear how much the vendor spent to build it. Continue Reading
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Definition
13 Mar 2025
What is GenAI? Generative AI explained
Generative artificial intelligence, or GenAI, uses sophisticated algorithms to organize large, complex data sets into meaningful clusters of information in order to create new content, including text, images and audio, in response to a query or prompt. Continue Reading
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News
12 Mar 2025
Building AI agents a headache for tech leaders
While companies like OpenAI and Salesforce offer tools to build AI agents, tech leaders are struggling to understand and adapt the technology within their offerings. Continue Reading
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News
12 Mar 2025
Google's Gemma 3 can run on a single TPU or GPU
Google says the new models are user-friendly, tailored for edge devices and cost-effective. Continue Reading
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News
11 Mar 2025
Generative AI models like DSLMs outperform LLMs in value
Small domain-specific generative AI models can be designed to address specific industry needs, proving more cost-effective and efficient than large language models for businesses. Continue Reading
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News
10 Mar 2025
GenAI use cases show value, but pain points persist
While large companies are generating value in genAI use cases, others are struggling to find the same value. Continue Reading
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Feature
10 Mar 2025
GANs vs. VAEs: What is the best generative AI approach?
The use of generative AI is taking off across industries. Two popular approaches are GANs, which are used to generate multimedia, and VAEs, used more for signal analysis. Continue Reading
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Opinion
07 Mar 2025
How RAG unlocks the power of enterprise data
An industry analyst's perspective on how retrieval-augmented generation can enhance LLM accuracy, reduce hallucinations and scale AI adoption. Continue Reading
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News
06 Mar 2025
Google aims to renew leadership in search with AI Mode
The cloud vendor's new AI Mode expands on AI Overviews with advanced reasoning, thinking and multimodal capabilities. Continue Reading
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News
04 Mar 2025
DeepSeek intensifies U.S.-China race for AI supremacy
While U.S. AI vendors still have the upper hand, China has made big gains in AI technology even with U.S. export controls on AI chips and new tariffs on Chinese goods. Continue Reading
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Definition
04 Mar 2025
What is OpenAI?
OpenAI is a private research laboratory that aims to develop and direct artificial intelligence (AI) in ways that benefit humanity as a whole. Continue Reading
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News
03 Mar 2025
AI startup Anthropic raises $3.5 billion
The startup's valuation and technology continue to put it in direct competition with OpenAI. However, like OpenAI, it faces integration challenges from enterprises. Continue Reading
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Feature
03 Mar 2025
CNN vs. GAN: How are they different?
Convolutional neural networks and generative adversarial networks are both deep learning models but differ in how they work and are used. Learn the ins and outs of CNNs and GANs. Continue Reading
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Tip
03 Mar 2025
Generative AI ethics: 11 biggest concerns and risks
As adoption and use cases grow, generative AI is upending business models and driving ethical issues such as misinformation, brand integrity and job displacement to the forefront. Continue Reading
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Feature
03 Mar 2025
12 top resources to build an ethical AI framework
Examine the standards, tools and techniques available to help navigate the nuances and complexities in establishing a generative AI ethics framework that supports responsible AI. Continue Reading
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News
28 Feb 2025
OpenAI GPT-4.5, Alexa+ and the move to wiser AI systems
With GPT-4.5 and Alexa+, generative AI systems are moving beyond just being LLM chatbots. Instead, they incorporate better human understanding and can perform tasks for humans. Continue Reading
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Tip
28 Feb 2025
Gemini vs. ChatGPT: What's the difference?
ChatGPT took the early lead among AI-generated chatbots before Google answered with Gemini. While ChatGPT and Gemini perform similar tasks, there are differences. Continue Reading
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News
25 Feb 2025
Apple and the bullish AI investment trend
The iPhone maker's plans have been in the works for a while, but they speak to a larger trend in spending on technology internationally and in the U.S. Continue Reading
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Feature
25 Feb 2025
12 AI conferences to attend in 2025
Stay up to date on the latest trends in AI, and further your understanding of the technology, by attending one of these industry events either in person or virtually. Continue Reading
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Podcast
25 Feb 2025
Good data strategy is needed for GenAI
While AI has improved and evolved, one thing remains constant: the need for good training data. This will help organizations grow and remain competitive. Continue Reading
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Definition
25 Feb 2025
What is voice of the customer? A guide to VOC Strategy
Voice of the customer (VOC) is the component of customer experience (CX) that focuses on customer needs, wants, expectations and preferences. Continue Reading
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Feature
24 Feb 2025
How to use ChatGPT for customer service
Customer service teams can use ChatGPT to automate tasks, generate responses to customer inquiries, summarize email threads and power human-like chatbots. Continue Reading
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News
24 Feb 2025
Anthropic intros hybrid reasoning model Claude 3.7 Sonnet
The model can perform both generic LLM and reasoning tasks. It is optimized for business use. The vendor also introduced an agent for generating code. Continue Reading
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News
19 Feb 2025
Microsoft unveils world AI model for video games
The new type of foundation model is similar to Nvidia Cosmos. While it makes for a better gaming experience, it's also applicable to enterprises. Continue Reading
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News
18 Feb 2025
XAI's Grok-3 highlights openness and transparency concerns
The AI startup's new Grok model has 10 times more compute power than the previous generation. XAI also introduced reasoning capabilities that it says surpass reasoning models. Continue Reading
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Tip
13 Feb 2025
History of generative AI innovations spans 9 decades
The dominance of Nvidia chips, emerging technologies like agentic and embodied AI, and knockoffs of ChatGPT are among the latest milestones powering GenAI's business future. Continue Reading
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News
12 Feb 2025
Thomson Reuters win not telling of other AI fair use lawsuits
A judge rules in favor of the media company. However, the decision will likely not significantly affect generative AI lawsuits still waiting for a court ruling. Continue Reading
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News
11 Feb 2025
OpenAI CEO says 'no, thank you' to Musk's $97B bid
The offer to buy OpenAI is the latest in a back-and-forth between two tech titans, and creates a distraction from bigger issues such as AI governance. Continue Reading
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Podcast
11 Feb 2025
Writer multilingual LLM revolves around synthetic data
AI platform provider Writer's language model can translate numerous languages. The vendor also looks to comply with governance standards and reduce legal challenges. Continue Reading
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News
10 Feb 2025
DataRobot acquires open source and AI startup Agnostiq
The acquisition shows the importance of agentic AI for every platform provider. However, Agnostiq is a relatively small company. Continue Reading
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Definition
10 Feb 2025
What is a customer journey map?
A customer journey map is a visual depiction of the stages customers go through when interacting with a company -- from buying products online to accessing customer service on the phone to airing grievances on social media. Continue Reading
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News
07 Feb 2025
DeepSeek, data privacy on lawmakers' radar
U.S. lawmakers are taking steps to ban DeepSeek from government devices, which should signal to enterprises the inherent risks of using the service. Continue Reading
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Tip
07 Feb 2025
The advantages and disadvantages of AI in cybersecurity
To meet growing cybersecurity needs, many organizations are turning to AI. However, without the right strategies in place, AI can introduce risks alongside its benefits. Continue Reading
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News
06 Feb 2025
Google targets enterprise adoption with low-cost AI model
The tech giant is becoming more assertive with its AI releases by introducing new experimental versions of Gemini and a low-end model. Continue Reading
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Tip
06 Feb 2025
People-centered business continuity is critical in the age of AI
Recent crises such as the CrowdStrike outages and California wildfires show why people-centered business continuity is crucial. Learn how to shift the focus to people here. Continue Reading
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News
04 Feb 2025
Assessing if DeepSeek is safe to use in the enterprise
The AI vendor has found popularity with its reasoning model. However, based on geopolitical tensions and safety tests, there are questions about whether enterprises should use it. Continue Reading
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Feature
04 Feb 2025
The future of generative AI: 10 trends to follow in 2025
Dig into trends and products that will contribute to GenAI's development and the technology's impact on how your organization will operate in the coming year. Continue Reading
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News
03 Feb 2025
OpenAI reasoning model shows an image shift for GenAI vendor
The new capabilities reflect how the vendor continues to stay ahead but lags in some areas. It continues to innovate, but open source advancements may challenge its capabilities. Continue Reading
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Tip
03 Feb 2025
8 generative AI challenges that businesses should consider
IT managers planning to adopt GenAI can expect to encounter some hurdles, including cost optimization, workforce effects, cybersecurity concerns and energy use. Continue Reading
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News
31 Jan 2025
Businesses need to prepare as EU AI Act enforcement begins
The EU AI Act's Sunday enforcement deadline will be a test for EU enforcers as they begin assessing companies for compliance. Continue Reading
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News
31 Jan 2025
Ai2's new model more open than DeepSeek
The AI research lab released Tülu 3 in November. The new 405B version was trained using reinforcement learning from verifiable rewards and was technically challenging to create. Continue Reading
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Tip
30 Jan 2025
10 top generative AI benefits for business
The advantages of using generative AI cover plenty of ground, with improving customer experience, reducing costs and automating code creation among the key drivers. Continue Reading
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News
30 Jan 2025
Alibaba, DeepSeek and the shift in the AI market
The Chinese tech giant's model release a day before the Lunar New Year shows its competitiveness against AI startup DeepSeek. It also signals a shift in innovation. Continue Reading
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Podcast
28 Jan 2025
8 steps to build a successful AI strategy for your business
Customer AI strategist Bill Schmarzo explains how organizations can successfully implement AI by focusing on people, process and purpose over technology. Continue Reading
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News
28 Jan 2025
Canceled executive order clears way for unbridled GenAI growth
At first glance, the deregulation appears like a way to drive innovation forward. However, it will slow AI safety efforts and could impede innovation in AI technology in some ways. Continue Reading
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Tip
28 Jan 2025
GAN vs. transformer models: Comparing architectures and uses
Discover the differences between generative adversarial networks and transformers, plus how the two techniques might combine in the future to provide users with better results. Continue Reading
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News
27 Jan 2025
Examining hype about Chinese AI startup DeepSeek
The vendor released a new reasoning model it claims it developed cheaply in part by not using as many Nvidia chips. It will likely face challenges in the U.S. market. Continue Reading
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Feature
23 Jan 2025
20 real-world GenAI applications across leading industries
Generative AI is predicted to add up to $16 trillion to the global economy by 2030. Learn how 20 industries, from finance and legal to healthcare and manufacturing, are using it. Continue Reading
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Definition
23 Jan 2025
What is cognitive bias?
Cognitive bias is a systematic thought process caused by the tendency of the human brain to simplify information processing through a filter of personal experience and preferences. Continue Reading
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Definition
22 Jan 2025
What is prompt chaining? Definition and benefits
Prompt chaining is a technique used when working with generative artificial intelligence (generative AI) models in which the output from one prompt is used as input for the next. Continue Reading
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Definition
21 Jan 2025
What is reinforcement learning from human feedback (RLHF)?
Reinforcement learning from human feedback (RLHF) is a machine learning (ML) approach that combines reinforcement learning techniques, such as rewards and comparisons, with human guidance to train an artificial intelligence (AI) agent. Continue Reading
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Tip
17 Jan 2025
10 trends shaping the future of BPM in 2025
Business process management is evolving rapidly as advanced automation, software integration, process simulation and generative AI redefine the way business processes are managed. Continue Reading
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News
16 Jan 2025
Google lowers Gemini pricing, pressuring Microsoft Copilot
Google introduces new Gemini pricing in Workspace, making AI features available at $14 per user, per month, challenging Microsoft's Copilot in 365. Continue Reading
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News
16 Jan 2025
Nvidia launches new NIM microservices in NeMo Guardrails
The AI hardware and software vendor introduces new constraints to make sure AI agents and models don't go off topic, leak personal data or become vulnerable to jailbreaks. Continue Reading
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News
14 Jan 2025
OpenAI faces backlash for its Economic Blueprint for U.S.
The document lays out steps for the future regarding AI technology. Some call the move self-serving and another piece of the vendor's strategy to win the AI race. Continue Reading
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News
14 Jan 2025
Nvidia partners with Mayo Clinic, others on healthcare AI
Nvidia, Mayo Clinic and Illumina team up to enhance AI in healthcare and life sciences, using advanced models, GPU technologies and cloud-native platforms. Continue Reading
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News
13 Jan 2025
Adobe launches new GenAI Firefly tool for retailers
The tool enables users to resize marketing campaigns for new products. While it saves time for large retailers, it's unclear whether medium-sized or small retailers will find it valuable. Continue Reading
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Definition
13 Jan 2025
What is chain-of-thought prompting (CoT)? Examples and benefits
Chain-of-thought (CoT) prompting is a prompt engineering technique that aims to improve language models' performance on tasks requiring logic, calculation and decision-making by structuring the input prompt in a way that mimics human reasoning. Continue Reading
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Definition
10 Jan 2025
What is prompt engineering?
Prompt engineering is an artificial intelligence (AI) engineering technique that refines large language models (LLMs), with specific prompts and recommended outputs. It also is part of the process of refining input to various generative AI (GenAI) services to generate text or images. Continue Reading
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Definition
10 Jan 2025
What is semantic search?
Semantic search is a data searching technique that uses natural language processing (NLP) and machine learning algorithms to improve the accuracy of search results by considering the searcher's intent and the contextual meaning of the terms used in their query. Continue Reading
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News
10 Jan 2025
Cohere makes enterprise play with AI workspace platform
The startup is evolving into an enterprise platform provider. Its success depends on strategy and its ability to clearly define what its platform does. Continue Reading
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News
07 Jan 2025
Nvidia's new model aims to move GenAI to physical world
Nvidia Cosmos is trained on hours of videos that focus on the physical world. It works with Nvidia Omniverse and advances LLM technology, the vendor says. Continue Reading
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Definition
07 Jan 2025
What is a robo-advisor? Everything to know before using one
A robo-advisor is a virtual financial advisor powered by artificial intelligence (AI) that employs an algorithm to deliver an automated selection of financial advisory services. Continue Reading
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Definition
03 Jan 2025
What is artificial intelligence (AI) governance?
Artificial intelligence governance is the legal framework for ensuring AI and machine learning technologies are researched and developed with the goal of helping humanity adopt and use these systems in ethical and responsible ways. Continue Reading
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Feature
03 Jan 2025
AI regulation: What businesses need to know in 2025
The rapid evolution and adoption of AI tools has policymakers scrambling to craft effective AI regulation and laws. Law professor Michael Bennett analyzes what's afoot in 2025. Continue Reading
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Feature
03 Jan 2025
8 AI and machine learning trends to watch in 2025
AI agents, multimodal models, an emphasis on real-world results -- learn about the top AI and machine learning trends and what they mean for businesses in 2025. Continue Reading
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News
02 Jan 2025
Autonomous AI agents on the rise
The buzz around the new technology has grown in the past few months. Experts believe excitement will not wane. Applications of the technology may change. Continue Reading
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Feature
02 Jan 2025
Top 5 digital transformation trends of 2025
IT leaders can expect AI to occupy the transformation driver's seat as the technology moves into production and embeds itself in enterprise workflows. Continue Reading
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Feature
26 Dec 2024
2025 will be the year of AI agents
2025 could bring more agentic AI developments. Enterprises could embed agents in their workflows. It could also lead to an orchestration infrastructure and better reasoning models. Continue Reading
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Feature
23 Dec 2024
A look at expectation vs. reality of generative AI in 2024
Last year, expectations for generative AI for the coming year centered on regulation, open source and multimodality. While some predictions were accurate, others were wrong. Continue Reading
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Feature
20 Dec 2024
The top 5 content management trends in 2025
AI technology continues to shape the content management market. It underpins top trends in 2025, like generative AI, agentic AI and predictive analytics. Continue Reading
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Answer
19 Dec 2024
How bad is generative AI data leakage and how can you stop it?
Mismanaged training data, weak models, prompt injection attacks can all lead to data leakage in GenAI, with serious costs for companies. The good news? Risks can be mitigated. Continue Reading
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News
18 Dec 2024
U.S. approach to misinformation, AI will shift under Trump
President-elect Donald Trump has been vocal in his criticisms of big tech's content censorship power and President Joe Biden's executive order on AI. Continue Reading
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News
18 Dec 2024
Google's Veo 2 is technically advanced, but concerns remain
The new version can generate videos up to two minutes long. It seems better than OpenAI and Adobe's video generator. However, it might not be safe for commercial use. Continue Reading
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Tip
17 Dec 2024
5 UC and collaboration trends reshaping the market in 2025
Expect GenAI and agentic AI to dominate unified communications and collaboration trends, plus employees and businesses weigh return-to-office edicts and heightened cyberattacks. Continue Reading
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News
11 Dec 2024
Reddit, OpenAI challenge Google with new releases
The social news platform introduced a new AI search tool for users that will push users directly to its platform. Meanwhile, the ChatGPT maker's Sora rivals Veo. Continue Reading
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Definition
11 Dec 2024
What is explainable AI?
Explainable AI (XAI) is artificial intelligence (AI) programmed to describe its purpose, rationale and decision-making process in a way that the average person can understand. Continue Reading
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Podcast
10 Dec 2024
Moveworks uses AI to grow its employee automation platform
The vendor started in 2019 with the early Google BERT language model. It later used GPT-2 for synthetic data generation. Now, it provides agentic AI-building capabilities. Continue Reading
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News
06 Dec 2024
JPMorganChase, NFL, Georgia-Pacific share GenAI ups, downs
Enterprises share how they've used GenAI to transform operations, boost revenue, and find new opportunities. Continue Reading
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News
06 Dec 2024
OpenAI targets knowledge workers with pricy ChatGPT Pro
The new 'pro' subscription offers access to many of the vendor's top GenAI models. Continue Reading
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News
05 Dec 2024
Businesses face uncertainty with U.S. AI regulation in 2025
An uncertain future for U.S. AI regulation doesn't mean business leaders are backing down from AI governance. Continue Reading