IT Workflows
Explore for content on ServiceNow’s unified IT platform and solutions including IT Service Management, IT Business Management, IT Operations Management and IT Asset Management. You'll see customer stories, demos and best practices on how these solutions can help your organisation deliver resilient operations, modernise and automate IT, and reduce software, hardware and cloud spend.
Featured Content
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AI Ops & Visibility for Dummies
This eBook helps to address challenges that IT departments face and how AIOps can lead to increased efficiency across teams and departments.
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How 5 enterprises consolidated ITSM to reduce costs
This paper takes you through the digital transformation of five leading brands and explains why they switched to ServiceNow solutions.
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Magic Quadrant for IT Risk Management
Read this Gartner Magic Quadrant Report for an in-depth comparison of the capabilities of top ITRM vendors and offerings in today's market.
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Browse Our Library
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The top 3 IT pains of the new reality and how to solve them with ITSM plus ITOM
Read this paper to learn what the top three pains are for IT leaders who are trying to adapt their organisation to the state of the world and find the answers to these pains to allow for a successful IT transformation.
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Knowledge 2020 digital experience CIO Decisions
Read this paper for insight from C-level executives on leading their various organisations during a worldwide pandemic while continuing to advance digital transformation, faster innovation, and drive sustainable growth.
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How ITOM and ITSM made our IT operations service-aware
Discover the lessons ServiceNow learned on their journey to building a business service–centric Services Reliability Team (SRT) that can now proactively eliminate service outages with better visibility, availability, and optimisation.
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Reimagining IT Service Delivery and Operations in unimagined times
This paper presents three ways combining an ITSM approach with an ITOM approach can help your business be more resilient and proactive especially in these times.
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