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Salesforce rolls into ITSM with Slack-based agentic AI platform
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Oracle beefs up agentic AI capabilities for users of CX Fusion apps.
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MLB, Shield Companies boost engagement with Zoom CX
IT leaders from The Shield Companies and MLB discuss why they adopted the Zoom CX suite to scale operations, improve customer engagement and use AI for real-time insights.
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Salesforce rolls into ITSM with Slack-based agentic AI platform
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Customer Experience Management Evaluate
MLB, Shield Companies boost engagement with Zoom CX
IT leaders from The Shield Companies and MLB discuss why they adopted the Zoom CX suite to scale operations, improve customer engagement and use AI for real-time insights.
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MLB, Shield Companies boost engagement with Zoom CX
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Customer acquisition cost (CAC) is the cost associated with convincing a consumer to buy your product or service, including research, marketing and advertising costs.
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Early CRM systems only stored basic contact information. Yet, they have evolved into complex AI platforms that automate various sales, marketing and customer service tasks.
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Customer service and contact center
Salesforce rolls into ITSM with Slack-based agentic AI platform
Salesforce hopes to turn Slack customers into ITSM users.
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Customer service and contact center
Oracle adds AI agents to Fusion CX applications cloud stack
Oracle beefs up agentic AI capabilities for users of CX Fusion apps.
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SAP lands and expands its CX lineup with agentic AI.
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