New & Notable
Evaluate
6 generative AI tools to consider for marketing and sales
Generative AI tools can write marketing content, score leads and personalize sales emails. Explore six generative AI tools for marketing and sales, such as Jasper and Flick.
Evaluate
5 key contact center AI features and their benefits
As multifunctional contact centers evolve in complexity and importance, AI and GenAI integration are advancing self-service chatbots, customer insights and agent monitoring.
Manage
Top 10 customer data privacy best practices
To ensure customer data remains secure and inaccessible to bad actors, organizations should implement best practices such as frequent data audits and employee trainings.
Get Started
8 benefits of a modern contact center
Contact centers and their multifunctional capabilities can provide businesses with a competitive edge through improved agent performance, customer engagement and brand loyalty.
Trending Topics
-
Marketing & Sales Evaluate
6 generative AI tools to consider for marketing and sales
Generative AI tools can write marketing content, score leads and personalize sales emails. Explore six generative AI tools for marketing and sales, such as Jasper and Flick.
-
E-Commerce News
SAP Emarsys launches Product Finder AI shopping tool
SAP Emarsys moves deeper into generative AI with Product Finder, a product recommendation tool that promises to improve e-commerce and marketing message relevancy.
-
Customer Service & Contact Center Evaluate
5 key contact center AI features and their benefits
As multifunctional contact centers evolve in complexity and importance, AI and GenAI integration are advancing self-service chatbots, customer insights and agent monitoring.
-
Customer Experience Management Evaluate
How AI can improve customer loyalty
AI plays a central role in customer loyalty. Yet, organizations can have a greater ROI if they focus their AI strategies more on improving CX and less on cutting costs.
-
Customer Data Management Get Started
Why does data privacy matter in marketing?
Marketers frequently use customer data for their strategies. They must properly secure that information, so they comply with privacy laws and customers trust the business.
-
CRM Tools & Strategy News
RingCentral pushes AI deeper into sales tech, integrates Teams
Among other new features, RingCentral pushes its RingSense conversational intelligence deeper into the sales market with new integrations, where it meets a crowd of tech competitors.
Featured Authors
Find Solutions For Your Project
-
Evaluate
6 generative AI tools to consider for marketing and sales
Generative AI tools can write marketing content, score leads and personalize sales emails. Explore six generative AI tools for marketing and sales, such as Jasper and Flick.
-
5 key contact center AI features and their benefits
-
How AI can improve customer loyalty
-
7 reasons why mobile apps are important for your business
-
-
Problem Solve
5 benefits and examples of phygital customer experience
Modern customers expect brands to blend physical and digital channels for seamless CX -- often called phygital experiences. In turn, it helps businesses learn more about customers.
-
How to create an omnichannel marketing strategy
-
How to find the customer journey moments of truth
-
6 challenges of omnichannel marketing
-
-
Manage
Top 10 customer data privacy best practices
To ensure customer data remains secure and inaccessible to bad actors, organizations should implement best practices such as frequent data audits and employee trainings.
-
Customer retention vs. acquisition: What's the difference?
-
Customer experience vs. user experience: What's the difference?
-
How to optimize for the zero moment of truth
-
Customer Experience Basics
-
Get Started
Why does data privacy matter in marketing?
Marketers frequently use customer data for their strategies. They must properly secure that information, so they comply with privacy laws and customers trust the business.
-
Get Started
contact center agent (call center agent)
A contact center agent is a person who handles incoming or outgoing customer communications for an organization.
-
Get Started
contact center management
Contact center management is the process of overseeing contact center operations with the goal of providing an outstanding customer experience in an effective and efficient manner.
Multimedia
-
-
Get Started
The evolution of chatbots and generative AI
-
Get Started
The history and evolution of CRM
-
News
View All -
Customer service and contact center
AWS' Amazon Q adds Connect contact center integration
Amazon Connect, AWS' contact center platform, takes aim at solving the customer service agent's biggest problem: app switching during customer calls.
-
Marketing and sales
Gong adds GenAI conversational intelligence for sales insights
Generative AI tools in Gong's Smart Trackers provide deeper analysis into sales reps' communications with customers.
-
CRM tools and strategy
RingCentral pushes AI deeper into sales tech, integrates Teams
Among other new features, RingCentral pushes its RingSense conversational intelligence deeper into the sales market with new integrations, where it meets a crowd of tech competitors.