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Why are loyalty programs important?
Loyalty programs can help organizations retain their most valuable customers with special offers. They can also gather useful marketing data, increase referrals and more.
News
Tariffs and CX: Hold on to customers during an economic storm
Delivering excellent customer experience is a tough job on regular days. Now add rising prices because of tariffs.
News
AI provides foundation for Atlassian customer service app
Atlassian will enter the world of customer service by extending its current internal ticketing tool to its users' customers.
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How do green marketing and sustainable marketing differ?
Many organizations use green and sustainable marketing to build trust with consumers. Green marketing focuses on the environment, whereas sustainable marketing is broader.
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Marketing & Sales Evaluate
Why are loyalty programs important?
Loyalty programs can help organizations retain their most valuable customers with special offers. They can also gather useful marketing data, increase referrals and more.
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E-Commerce
Adtech, regulators react to Google's third-party cookie reversal
Following many delays and an alternative still in development, Google has relented to advertisers on the timing of depreciating third-party cookies.
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Customer Service & Contact Center News
Avaya's Infinity rollout bolsters cloud, on-prem options
After acquiring Edify CCaaS, Avaya gives users more hybrid cloud options.
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Customer Experience Management Evaluate
Customer success vs. account management: How do they differ?
Customer success and account management strategies help organizations grow in different ways. Customer success focuses on loyalty, while account management focuses on revenue.
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Customer Data Management News
Salesforce Agentforce AI update targets healthcare
Salesforce customizes Agentforce for clinical care, public health and pharmaceuticals.
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CRM Tools & Strategy Get Started
What are the pros and cons of a CRM platform?
CRM platforms can improve CX, but they often require significant investment. CX leaders should understand the pros and cons of these platforms before purchasing.
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Why are loyalty programs important?
Loyalty programs can help organizations retain their most valuable customers with special offers. They can also gather useful marketing data, increase referrals and more.
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The top 10 influencer marketing tools in 2025
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Customer loyalty vs. brand loyalty: What's the difference?
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Customer success vs. account management: How do they differ?
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Problem Solve
Contact center fraud: How to detect and prevent it
Contact centers can be sitting ducks for fraudsters, but comprehensive agent training, authentication techniques and advanced technologies can protect businesses and customers.
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Why contact centers have high turnover and how to combat it
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10 strategies to improve contact center agent performance
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5 benefits and examples of phygital customer experience
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12 benefits of influencer marketing
As modern consumers use social media to discover products and get recommendations, influencer marketing can help brands stand out, gain their trust and boost engagement.
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The importance of being proactive in customer service
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How to address common customer service gaps
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How to market a loyalty program effectively
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Customer Experience Basics
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What are customer service and support?
Customer service is the support organizations offer to customers before, during and after purchasing a product or service.
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How do green marketing and sustainable marketing differ?
Many organizations use green and sustainable marketing to build trust with consumers. Green marketing focuses on the environment, whereas sustainable marketing is broader.
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What is a customer service manager? Roles and responsibilities
Customer service managers are an integral part of contact centers. They are the team leaders, trainers and policymakers.
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The evolution of chatbots and generative AI
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The history and evolution of CRM
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Customer service and contact center
Avaya's Infinity rollout bolsters cloud, on-prem options
After acquiring Edify CCaaS, Avaya gives users more hybrid cloud options.
-
Customer service and contact center
Tariffs and CX: Hold on to customers during an economic storm
Delivering excellent customer experience is a tough job on regular days. Now add rising prices because of tariffs.
-
Customer service and contact center
AI provides foundation for Atlassian customer service app
Atlassian will enter the world of customer service by extending its current internal ticketing tool to its users' customers.
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