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How confident are you that your service can deliver during uncertain times to keep your business going?
In this brief, see how to evaluate your customer service, so you can identify and address broken processes and gaps.
New AI agents include a meeting facilitator to take notes, a project manager and an interpreter.
Limitations include constrained licensing, limited support for different device sizes, lack of mature third-party integrations ...
A hybrid cloud architecture can provide modern capabilities to legacy contact centers. Explore the benefits and challenges of ...
Huddle room hype has waned, but it helped promote the concept of simplifying video in the workplace. Now, organizations could ...
Data governance doesn't need to be a burden on employees. A noninvasive approach formalizes existing responsibilities as ...
The vendor's update includes new data preparation and blending tools, improved interoperability with data warehouses and the ...
The new rebranded platform lets enterprises build generative AI applications and agents.
AMD joins other tech companies in using layoffs to make room for AI talent.
Microsoft Dynamics 365 costs are highest and project duration longest of the top-tier ERP 'titans,' according to Panorama's ...
The disadvantages of using AI for the supply chain are the costs of the tech and employee training, difficult integrations, ...
