OpenText users get a passel of AI in the latest Cloud Editions release -- but also analytics and CCM tools.
New AI agents include a meeting facilitator to take notes, a project manager and an interpreter.
A hybrid cloud architecture can provide modern capabilities to legacy contact centers. Explore the benefits and challenges of ...
Huddle room hype has waned, but it helped promote the concept of simplifying video in the workplace. Now, organizations could ...
The alliance aims to make it easier and faster for the data cloud vendor's customers to use the Claude line of large language ...
Data governance doesn't need to be a burden on employees. A noninvasive approach formalizes existing responsibilities as ...
Embedding models in semantic search are changing how we interact with information by going beyond keyword matching to capture ...
When gauging the success of generative AI initiatives, metrics should be agreed upon upfront and focus on the performance of the ...
Microsoft Dynamics 365 costs are highest and project duration longest of the top-tier ERP 'titans,' according to Panorama's ...
The disadvantages of using AI for the supply chain are the costs of the tech and employee training, difficult integrations, ...
