CCNG: Regional Member Event, Minneapolis, MN

This Contact Center & Customer Care Industry Professional Network Regional Member Event, hosted at Ameriprise Financial, will be held on June 8^th from 8:00 AM to 12:30 PM. This event will include a member discussion, and an open forum to share ideas and perspectives on topics including customer experience, hiring, online customer communities, and more.

Plus, receive networking opportunities, answers to your questions, small group conversations and an on-site tour of Ameriprise Customer Operations Center.

Learn more or register today.

Content Management

Will.i.am talks AI in music, business and life
As AI becomes more pervasive in music, business and life, the former Black Eyed Peas frontman and tech entrepreneur wonders where...
Top 5 free and open source ECM software
For small businesses that lack significant budgets, these five free and open source ECM systems can help organize digital content...
AWS, Box expand partnership for Q generative AI, app dev
Box users get deeper AWS integrations that enable Q Business generative AI agents, as well as the capability to build apps in ...

Unified Communications

Google rebrands contact center tech, adds more AI
Google adds faster, more lightweight generative AI processing as it rechristens CCAI as Customer Engagement Suite. But Google's ...
How to enable and set up Copilot in Microsoft Teams
Microsoft 365 Copilot, an AI assistant, offers several promising features. Find out how to configure Copilot with Teams workflows...
How does Copilot enhance the user experience in Teams?
With its AI capabilities, Microsoft Copilot provides several enhancements to Microsoft Teams functionality, including meeting ...

Data Management

Alation browser-based extension aims to streamline analysis
The vendor's extension for Google Chrome embeds its tools in users' browsers to reduce time wasted toggling between applications ...
How does enterprise data protection in Copilot work?
EDP is Microsoft's way of ensuring that any data that users expose through Copilot queries doesn't end up with third parties and ...
Dremio updates data catalog to support all deployment types
Recognizing that some customers need to keep data on-premises, the vendor has extended the availability of its Data Catalog for ...

Enterprise AI

Meta joins others reinventing search with AI
The social media giant has joined other vendors that are trying to reinvent search after the popularization of ChatGPT. The ...
The causes of disillusionment with GenAI
The market has seen virtually unprecedented growth. However, enterprises lack confidence in what the technology can do. ...
Exploring the role of AI in beauty and haircare
Myavana uses machine learning to recommend products to Black women. The service is valuable to enterprises that can take use of ...

ERP

4 use cases for machine learning in the supply chain
Use cases for machine learning in the supply chain are inventory and warehouse management, equipment maintenance, supplier ...
6 use cases for big data in manufacturing
Manufacturing big data use cases are demand forecasting, supply chain optimization, quality control, production line improvement,...
Learn how manufacturing data is collected
Collecting manufacturing data via IoT sensors, RFID tags or AI can point to bottlenecks, potential cost reductions and more. ...