Editor's note
The General Data Protection Regulations went into effect in May 2018 in an effort to unify data privacy laws across the EU, protect customer data and motivate businesses to be more transparent.
GDPR compliance requirements limit the personally identifiable information organizations are allowed to process and mandate that companies notify affected customers when a data breach occurs. Violators face potentially serious financial consequences for noncompliance.
However, GDPR is only one instance of an increasing global concern about data privacy. CRM managers, whether their organizations do business in the EU or not, must think more critically about how to process, store and disseminate customer data.
1Introduction to GDPR
Before diving into GDPR compliance strategies, familiarize yourself with the basic components of the new regulations.
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Article
GDPR requirements put focus on data ethics, governance
The General Data Protection Regulation makes privacy paramount and reinforces the practice of good data governance. Will a new focus on data ethics be an important side effect? Read Now
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Article
What do GDPR principles mean for CRM data management?
Avoiding General Data Protection Regulation penalties means getting your CRM compliance program in order before the sweeping regulation goes into effect late this spring. Read Now
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Blog
Is the new California privacy law a domestic GDPR?
The difference between data privacy protections afforded to European Union residents and people in the U.S. is more sharply highlighted now that the EU's General Data Protection Regulation has ... Read Now
2GDPR compliance requirements
Assess what operational changes your organization needs to make in order to be in compliance with GDPR, and determine what technology will support your GDPR compliance plan.
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Article
Are you ready to comply with GDPR requirements?
Compliance with the European Union's General Data Protection Regulation isn't optional. Noncompliance could be costly and possibly disastrous. Find out what you need to know. Read Now
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Article
Assessing GDPR's data protection officer requirements
The GDPR's data protection officer mandate gives the EU a point person for compliance complaints, but not all companies need one. See when DPOs are required and what they do. Read Now
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Article
GDPR call center compliance can be a sticky wicket
GDPR compliance for call centers can be complex and require the collaboration of business execs, call center managers and outside lawyers to establish data protection policies. Read Now
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Article
Check off those GDPR call center requirements
With GDPR about to go into full force, there are last-minute details and loose ends to tie up to ensure that your call center complies with the necessary regulations. Read Now
3GDPR compliance strategies
Complying with GDPR doesn't just minimize the risk of using or storing personal data, it can also benefit your organization if you choose compliance strategies that work for your organization.
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Article
4 tips on getting up to speed with GDPR for U.S. companies
When GDPR went into effect four months ago, some U.S. companies just shut down communications with EU customers, but compliance can benefit organizations and marketers. Read Now
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Article
Don't forget agent training in your GDPR call center plan
The General Data Protection Regulation will affect call center agents. A GDPR plan for call center agent training should cover the expanded definition of PII and more. Read Now
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Article
Ten tips to help Salesforce teams prepare for GDPR
The General Data Protection Regulation implementation date is closing in. Salesforce experts have some advice for companies tasked with complying with the EU guideline. Read Now