V - Definitions

Search Definitions
  • V

    video marketing

    Video marketing is the use of video content to promote a brand, product or service.

  • What are virtual agents and how are they being used?

    A virtual agent -- sometimes called an intelligent virtual agent (IVA) -- is a software program or cloud service that uses artificial intelligence (AI) technologies, such as machine learning (ML) and natural language processing (NLP) to provide automated services or guidance to humans.

  • What is an AI assistant?

    An AI assistant, or digital assistant, is software that uses artificial intelligence to understand natural language voice commands and complete tasks for the user.

  • What is voice of the customer? A guide to VOC Strategy

    Voice of the customer (VOC) is the component of customer experience (CX) that focuses on customer needs, wants, expectations and preferences.

  • What is voice recognition and how does it work?

    Voice or speaker recognition is the ability of a machine or program to receive and interpret dictation or to understand and perform spoken commands.