Sponsored Content
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Achieving agility in the new era of work
The pandemic has changed how, where and when we work. Organizations need to find new ways to become more agile in this new paradigm, and the right technology tools can make those goals achievable.
Using the right technology to become an agile organization
How to build an agile support teamRead More
Agility starts with self-serviceRead More
Prioritizing fast responses with live channelsRead More
Customers are turning to messaging. Why aren’t agile companies doing the same?Read More
Agile retailers reimagine support as tickets reach record highsRead More
Reducing agent burnout during periods of volatilityRead More
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7 Drupal security best practices
Drupal offers advanced security features, but admins must know how to implement and configure them. Best practices include using ...
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8 free SEO keyword research tools to explore
SEO keyword research tools can help marketing teams create the content their audiences want to see. Free options include Google ...
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CPaaS in CX: A look at top providers, trends and use cases
The CPaaS market, as it relates to customer engagement, is competitive and volatile. See how vendors cater to business customers ...
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Top 5 collaboration features to disable for security reasons
Most enterprises lack sufficient collaboration security strategies. Instead, companies are disabling features to improve security...
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Confluent, Databricks partner to simplify AI development
With a new integration, joint customers can more easily access real-time streaming data to develop, deploy and maintain trusted ...
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Snowflake's new Cortex Agents enables agentic AI development
The vendor's new managed service, now in preview, provides developers with an API for combining structured and unstructured data ...
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Compare generative AI vs. LLMs: Differences and use cases
While large language models like ChatGPT grab headlines, the generative AI landscape is far more diverse, spanning models that ...
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History of generative AI innovations spans 9 decades
The dominance of Nvidia chips, emerging technologies like agentic and embodied AI, and knockoffs of ChatGPT are among the latest ...
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5 benefits of using demand planning software
Demand planning software can help companies plan for unexpected supply chain events like extreme weather. Learn more about the ...
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NetSuite adds more AI, introduces Anything-as-a-Service ERP
NetSuite's Anything-as-a-Service Edition ERP is aimed at SMBs with hybrid, next-generation business models, a move that could be ...