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Achieving agility in the new era of work
The pandemic has changed how, where and when we work. Organizations need to find new ways to become more agile in this new paradigm, and the right technology tools can make those goals achievable.
Using the right technology to become an agile organization
How to build an agile support team
Agility starts with self-service
Prioritizing fast responses with live channels
Customers are turning to messaging. Why aren’t agile companies doing the same?
Agile retailers reimagine support as tickets reach record highs
Reducing agent burnout during periods of volatility
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New Microsoft 365 Copilot AI agents focus on productivity
New AI agents include a meeting facilitator to take notes, a project manager and an interpreter.
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What are the top Microsoft Power Apps limitations?
Limitations include constrained licensing, limited support for different device sizes, lack of mature third-party integrations ...
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Pros and cons of a hybrid contact center architecture
A hybrid cloud architecture can provide modern capabilities to legacy contact centers. Explore the benefits and challenges of ...
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What do huddle rooms look like in a post-pandemic workplace?
Huddle room hype has waned, but it helped promote the concept of simplifying video in the workplace. Now, organizations could ...
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Snowflake partners with Anthropic to improve AI development
The alliance aims to make it easier and faster for the data cloud vendor's customers to use the Claude line of large language ...
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Noninvasive data governance offers friendly approach
Data governance doesn't need to be a burden on employees. A noninvasive approach formalizes existing responsibilities as ...
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8 metrics to measure GenAI’s performance and business value
When gauging the success of generative AI initiatives, metrics should be agreed upon upfront and focus on the performance of the ...
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How to detect AI-generated content
AI- or human-generated? To test their reliability, six popular generative AI detectors were asked to judge three pieces of ...
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Cloud ERP is deployment choice for top-tier systems
Microsoft Dynamics 365 costs are highest and project duration longest of the top-tier ERP 'titans,' according to Panorama's ...
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10 advantages, disadvantages of using AI in supply chain
The disadvantages of using AI for the supply chain are the costs of the tech and employee training, difficult integrations, ...