Content management software and services
Content management software helps organizations store, manage and create content while enabling employee collaboration. Whether you want to learn more about web, mobile or enterprise content management services, check out the news, tips and expert advice below.
Top Stories
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Tip
20 Dec 2024
7 advantages of OCR for data entry
OCR tools convert physical documents, like receipts and invoices, to machine-readable text. Advantages of this technology include improved enterprise search and customer service. Continue Reading
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Feature
20 Dec 2024
The top 5 content management trends in 2025
AI technology continues to shape the content management market. It underpins top trends in 2025, like generative AI, agentic AI and predictive analytics. Continue Reading
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Feature
10 Feb 2020
Get to know 4 workflow automation tools
Workflow automation can benefit businesses by making manual processes digital, giving employees more time to work on other tasks. Learn more about workflow automation tools. Continue Reading
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News
29 Jan 2020
Endpoint security key asset in $1.42B OpenText Carbonite acquisition
OpenText's chief product officer discusses how the recently acquired Carbonite -- which had recently acquired Webroot -- fits into the content services provider's product roadmap. Continue Reading
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Answer
27 Jan 2020
What's the difference between ECM vs. content services?
Content services platforms are the evolution of enterprise content management systems. Here's what you should know about each technology and how they work. Continue Reading
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News
15 Jan 2020
Ex-SAP exec steers Episerver CMS toward digital experience market
Alex Atzberger discusses leaving the helm of SAP's CX platform to become Episerver CEO. Now, Episerver looks to reinvent itself as a digital experience platform provider. Continue Reading
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Feature
07 Jan 2020
4 digital transformation terms to know
As technology evolves, businesses have no choice but to follow. Digital transformations are inevitable in order to keep customers and employees satisfied. Continue Reading
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Tip
03 Jan 2020
How to differentiate between CX and DX platforms
CX and DX platforms have similarities in how they manage content to produce interactive experiences, but they aren't the same. The difference is their underlying business purpose. Continue Reading
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Tip
24 Dec 2019
The benefits of Microsoft Power Automate for content automation
Microsoft Power Automate is a useful tool that businesses can use to incorporate automation into their organizations and minimize their use of manual content management processes. Continue Reading
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Feature
20 Dec 2019
Businesses shift from ECM to content services platforms
Many organizations are making the shift to content services platforms, as it creates a digital workplace, making files accessible to employees both inside and outside the office. Continue Reading
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News
11 Dec 2019
Acquia acquisition of AgilOne CDP signals CX platform expansion
Acquia's acquisition of AgilOne, a customer data platform specializing in analytics, shows it's serious about competing against CX platforms from Adobe, Oracle and SAP. Continue Reading
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Tip
18 Nov 2019
Box cloud content management helps simplify digital work
Box currently has three main areas of focus: integration with enterprise applications, content security and collaboration. The aim is to help companies avoid content fragmentation. Continue Reading
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News
14 Nov 2019
Acquia cloud CMS on AWS, Vista cash flow raise user expectations
Acquia's new venture backing and customer experience cloud apps precipitate a need for easier integrations and setup for future releases, customers and partners said. Continue Reading
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News
13 Nov 2019
Adobe Sign introduces updates targeting mobile device users
The updates include a new home screen and a page for users to track the signing process, the ability to zoom and navigation buttons that help improve users' experience on mobile. Continue Reading
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News
13 Nov 2019
Acquia, Drupal founder Dries Buytaert on open source, Vista, CDPs
Acquia and Drupal founder Dries Buytaert discusses his company's move into marketing automation, CDPs and what's next after Vista Equity Partners' billion-dollar investment in Acquia. Continue Reading
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News
12 Nov 2019
New Acquia Drupal tools show open source loyalty post-Vista deal
Acquia, recently acquired by Vista Equity Partners, remains committed to Drupal and moves deeper into the CX space with tools for e-commerce and marketing automation. Continue Reading
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News
11 Nov 2019
OpenText's Carbonite acquisition expands its cloud portfolio
OpenText acquires Carbonite, a vendor in cloud-based data protection and backup, disaster recovery and end-point security. Continue Reading
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Opinion
11 Nov 2019
With robotic process automation, Microsoft Power Automate works with legacy apps
Microsoft continues to work on making it easier for organizations to bridge modern and legacy tools. Continue Reading
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News
07 Nov 2019
Salesforce CMS: Users can publish without leaving platform
Catering to small and midsize customers, Salesforce remixes and upgrades existing features to form a content management system for users to broadcast content to customers. Continue Reading
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Feature
29 Oct 2019
Salesforce CMS now generally available
Salesforce now offers a content management system among its myriad of products. But the question remains of whether it will directly compete with CMSes it offers integrations with. Continue Reading
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Tip
28 Oct 2019
Is AWS recommendation engine Amazon Personalize right for you?
Amazon Personalize offers a pay-as-you-go model for businesses interested in a recommendation engine. But is your business really ready for personalization? Continue Reading
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News
24 Oct 2019
Microsoft acquires Mover.io to ease OneDrive migrations
Microsoft's Mover.io acquisition signals a fresh push to get legacy on-premises SharePoint users, as well as Box and DropBox subscribers, on to its OneDrive file-sharing cloud. Continue Reading
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News
22 Oct 2019
Alfresco Software acquires SAP connector company Pernexas
The acquisition aims to make gaining new customers easier by providing another option to SAP customers looking for a cloud-native platform that can support SAP implementations. Continue Reading
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Tip
14 Oct 2019
Digital asset management benefits the future of work
Digital asset management promises to transform digital work, making it easier to tag documents, analyze video and provide image recognition. Here's where it's headed. Continue Reading
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News
03 Oct 2019
Box cloud content management adds PDF tools, boosts security
Box partners with Adobe in releasing a new set of PDF tools that can be used within Box's content management cloud to enable electronic signatures and document archives. Continue Reading
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Feature
03 Oct 2019
AI CMS workflows create up close and personal experiences
Incorporating AI into the basic building blocks of CMS workflows optimizes content creation and preparation to personalize interactions with customers over multiple channels. Continue Reading
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Answer
01 Oct 2019
Workflow vs. BPM: What's the difference?
While business process management and workflow work together, they have two very different functions. Learn how they can fit into your business model. Continue Reading
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Tip
25 Sep 2019
Content services platforms enable multi-context records
Documents available in multiple contexts prevent businesses from having to reinvent the wheel each time they interact with customers -- and content services platforms can help. Continue Reading
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News
25 Sep 2019
Alfresco cloud services aimed at business customers
Alfresco toes the line of open-source lineage while wooing new business customers with a suite of tools simplifying workflow customization as well as managed services. Continue Reading
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Answer
25 Sep 2019
Which will come out on top: Microsoft SharePoint or OneDrive?
Document collaboration and versioning are key functions in many workplaces. Learn how Microsoft SharePoint and OneDrive work together to make this happen. Continue Reading
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News
23 Sep 2019
Icelandair turns to headless CMS to improve CX
The right CMS makes a big difference for CX, so Icelandair moved off its on-premises content server to a headless CMS – with one layover on a cloud CMS that wasn't quite right. Continue Reading
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News
18 Sep 2019
Nintex launches no-code workflow automation tool
Nintex has launched a no-code workflow automation tool, Workflow Generator, in an effort to bridge the gap between IT departments and process experts. Continue Reading
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News
11 Sep 2019
Cohesion is latest Acquia acquisition
While Acquia would not provide specifics of the deal, the decision behind the acquisition of Cohesion was the chance to bring more value to customers, according to Acquia's CTO. Continue Reading
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News
29 Aug 2019
Nuxeo Content Services Platform updates bring flexibility
Nuxeo updated its content services platform to expand its reach and flexibility with other services. The Nuxeo platform now includes support for Sitecore, Aspera and more. Continue Reading
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Answer
19 Aug 2019
How can businesses use shoppable content?
Shoppable content can be found within a number of digital experiences, including blogs, photos, videos, photo captions and social media. Here's what you need to know. Continue Reading
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News
16 Aug 2019
Upgrades to Nintex Forms simplifies electronic form creation
The new form designer by Nintex brings user-friendly capabilities to Nintex Forms for both electronic form creation and data collection processes. Continue Reading
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Answer
05 Aug 2019
How do headless e-commerce platforms work?
A headless e-commerce platform is a cloud-based service that can connect e-commerce activities and functions to mobile apps and third-party applications. Here's how it works. Continue Reading
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News
30 Jul 2019
Adobe Sign for small businesses supports SMB digitization
To offer a simpler e-signature software, Adobe introduced Adobe Sign for small businesses. Continue Reading
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Tip
23 Jul 2019
5 tips to improve personalization with machine learning
Personalization engines use machine learning to optimize content for individual customers. Here are some tips on how your business can improve personalization. Continue Reading
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News
22 Jul 2019
Investis Digital Connect.ID, a CMS suite, launched
Connect.ID is composed of Connect.ID Platform and Connect.ID Intelligence. It is designed to enable enterprises to build business websites more efficiently. Continue Reading
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Tip
22 Jul 2019
3 ways snackable content creates relevant digital experiences
Businesses can deliver snackable content through contextual commerce, content as a service and digital twinning to create innovative digital experiences. Continue Reading
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News
16 Jul 2019
Alfresco cloud migration service moves content off premises
With new cloud migration services, Alfresco promises to move content from IBM, SharePoint, Documentum and other legacy ECM systems to its cloud platform in a matter of weeks. Continue Reading
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News
11 Jul 2019
New Contentful CMS targets content delivery for retailers
Contentful's content infrastructure is a CMS that intends to bring more flexibility and benefits than a traditional or headless CMS. The offering is directed at e-commerce retailers to drive online sales. Continue Reading
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News
02 Jul 2019
Hootsuite teams up with Yext for online review management
Yext's management platform for businesses' online reviews is now available in the Hootsuite dashboard, following an integration between the two companies. Continue Reading
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News
01 Jul 2019
Microsoft OneDrive Personal Vault aims to secure online files
Nervous about putting your most sensitive or important files in the cloud? Microsoft's answer is an added layer of security for OneDrive users called Personal Vault. Continue Reading
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News
24 Jun 2019
Acquia Content Cloud is here, in private beta version
Acquia Content Cloud is a cloud-based headless content management system built on Drupal. The content-as-a-service product is only available in private beta. Continue Reading
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Answer
21 Jun 2019
How can RPA improve content management?
Many vendors use RPA to complete various content management tasks including Grammarly, BuzzBuilder Pro and Mailchimp. Learn how you can use RPA to enhance your automated processes. Continue Reading
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News
20 Jun 2019
Dropbox Business gets integrations with G Suite, Slack and Zoom
Dropbox Business has been overhauled in an attempt to make it a hub for business communication and collaboration. The updates include new integrations with G Suite, Slack and Zoom. Continue Reading
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Tip
12 Jun 2019
Make the most of data governance capabilities in Office 365
According to a survey of Microsoft users, many companies are not using the data governance tools available in Office 365. John Peluso, CTO of AvePoint, explains why that might be. Continue Reading
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News
12 Jun 2019
Solodev launches CMS to target medium-sized businesses
Solodev DCX 9.0 targets medium-sized businesses with its scalability. The cloud-first CMS features collaboration tools, flexible pricing and automation. Continue Reading
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Answer
06 Jun 2019
How does AI aid in metadata tagging?
Using AI in tagging, a business task that once took hours now takes minutes, freeing employees for more pressing tasks and making them more productive. Continue Reading
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Answer
03 Jun 2019
How does Microsoft Power Platform stack up against SharePoint?
Power Platform capabilities compete with SharePoint and, in some cases, replaces it completely. Suite components include PowerApps, Power BI and Microsoft Flow. Continue Reading
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Tip
29 May 2019
Consider nonfunctional requirements for content services
If developers do not build security, auditing, reporting and accessibility into content services from the very beginning, they will face major challenges implementing them later on. Continue Reading
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News
22 May 2019
Box workflow automation software, Box Relay, overhauled
Content management software vendor Box makes over Box Relay, integrating the workflow automation system more fully into the Box platform and boosting workflow self-service. Continue Reading
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Answer
21 May 2019
How do you choose an e-commerce platform to integrate with a CMS?
Before choosing an e-commerce system, companies need to identify their business objectives and determine what capabilities they need to add to their CMS. Continue Reading
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News
09 May 2019
Acquia-Mautic acquisition underscores open source model
Holding to the strategy of building a digital experience platform based with open source roots, Acquia acquires Mautic, an open source marketing automation cloud. Continue Reading
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Answer
09 May 2019
What are the pros and cons of open source e-commerce platforms?
Open source e-commerce platforms are popular for businesses looking to build an online store. They offer cost savings and flexibility, but consider the support and security risks. Continue Reading
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Feature
09 May 2019
Rise of headless CMS: Businesses move away from traditional WCM
Traditional web content management dominates the market, but as mobile and voice channels become increasingly important, companies opt for headless content management. Continue Reading
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News
08 May 2019
SAP, OpenText broaden partnership with cloud integrations
SAP reveals deeper cloud partnerships with content management vendor OpenText as both legacy platforms entice long-term clients off on-premises systems and into the SAP cloud. Continue Reading
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News
02 May 2019
Hertz app causes legal pain for Accenture developers
Hertz e-commerce system for consumers at the center of $32 million suit; analysts looking at the detailed complaint spread plenty of blame over both parties. Continue Reading
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News
01 May 2019
New capabilities enhance Acquia Cloud security
Acquia's new security and compliance competencies for the Acquia Cloud aim to reduce operational resources, increase data protection and simplify user innovation. Continue Reading
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Tip
15 Apr 2019
Business objects are the future of content services platforms
The focus of enterprise content management must shift from a CSP-based approach to a business object services model in order to meet business needs. Continue Reading
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Tip
11 Apr 2019
5 unusual ways to use AI in content management
AI offers great opportunity for enhancing enterprise content management. Here are some more unusual use cases for AI that businesses should also consider. Continue Reading
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Tip
09 Apr 2019
Use data to create personalized content customers actually want
As customers demand authentic, personalized content, CX teams have turned to personalization engines. But without the right data, personalization engines cause more challenges. Continue Reading
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News
08 Apr 2019
Alfresco CMS now using AI, ML to pull, organize data
A new Alfresco CMS module uses artificial intelligence and machine learning to allow users more specific organization and use of their data stored across multiple documents and devices. Continue Reading
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News
27 Mar 2019
DocuSign Agreement Cloud digitizes contract management
DocuSign's Agreement Cloud includes its classic e-signature tools, as well as new products and integrations to help customers digitize the agreement management process. Continue Reading
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Feature
11 Mar 2019
9 killer use cases for CMS blockchain
Uses for blockchain technology in content management and social media exist largely in the realm of the theoretical. But there's a lot of potential for authenticating content. Continue Reading
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Tip
07 Mar 2019
Content services and archiving records: It's complicated
Content services complicate archiving. Microservices render records dynamically for many devices, while an archive should be a static rendering that outlives present data systems. Continue Reading
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Feature
28 Feb 2019
How Mediavine succeeded with cloud digital asset management
Mediavine, an ad management company, has cut web hosting costs by using a SaaS content management platform to store, edit, and manipulate images and video. Continue Reading
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Answer
22 Feb 2019
How do content managers deploy cloud content services?
Using either integrated content tech stacks or separate applications with common APIs, cloud content services dip into data repositories and render content for disparate audiences. Continue Reading
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Tip
14 Feb 2019
Create a winning personalized customer journey
Web content management platforms, customer data platforms and matchmaking can all help companies create and implement a personalized customer journey savvy consumers demand. Continue Reading
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Feature
13 Feb 2019
Google, WordPress develop a CMS for news
Google is funding a WordPress-based content management system aimed at helping small news publishers juggle the demands of publishing news both in print and online. Continue Reading
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Tip
08 Feb 2019
ECM features of the future get an AI boost
AI can help to retrieve and organize content, so it makes sense for ECM platforms to have AI capabilities. Take a look at how AI can enhance ECM. Continue Reading
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Feature
04 Feb 2019
Personalization technology can both help, hurt CX strategy
Technology makes it easier for organizations to personalize content for online prospects. But brands need to make sure they don't get too personal and push away potential buyers. Continue Reading
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News
29 Jan 2019
Dropbox acquisition of HelloSign targets Box's enterprise share
Dropbox deepened its play for enterprise customers by acquiring e-sign startup HelloSign and targeting a top competitor, Box. Continue Reading
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Tip
25 Jan 2019
5 crucial WCM capabilities you can't live without
Web content management systems should be able to do more than create and publish web content. Use this checklist to ensure that your WCM system can keep up with today's content needs. Continue Reading
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Tip
24 Jan 2019
AI in content management requires effort to work well
AI can automate content management tasks such as personalization and metadata tagging. But it can present challenges too, so be aware of these common pitfalls. Continue Reading
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Podcast
24 Dec 2018
Current trends in content management indicate road ahead
CMS trends for 2019 promise to include more AI, and even more AI on top of that. E-commerce and personalization -- to effect more inbound revenue -- also promise to figure in. Continue Reading
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Feature
18 Dec 2018
2019 trends in content management: Personalization, AI
AI, personalization, open services platforms and vendor wars, content management software industry observers say, will be the top trends in 2019. Continue Reading
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Feature
13 Dec 2018
Which is the best ECM application for your business?
Examine the top commercial and open source ECM software to help you determine which product is best for your organization. Continue Reading
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Podcast
20 Nov 2018
Where's the beef? Wendy's chooses an open source WCMS
Imagine winnowing down a software platform from 25 vendors -- what Wendy's did when choosing its WCMS. The burger firm made the complex task simpler with a scorecard ranking system. Continue Reading
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News
16 Nov 2018
At Acquia Engage, CTO talks of open source WCM, Red Hat buy
Drupal author and Acquia founder Dries Buytaert talks about how the web content management system written for fun is morphing into a platform from which CX and e-commerce flow. Continue Reading
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Feature
16 Nov 2018
Five ways ECM software can benefit your organization
Think your business needs content management tools? Here are five use cases illustrating how ECM software addresses common compliance and management challenges that companies face. Continue Reading
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Feature
12 Nov 2018
HubSpot CMS targets WordPress users with stand-alone product
With the growing importance of customer experience personalization, HubSpot is offering its CMS as a stand-alone product to help customers' web businesses. Continue Reading
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News
07 Nov 2018
Dropbox Extensions gives users chance to try other vendors
The new Dropbox integrations will bring APIs to other file editing and e-signature vendors, making it easier for users to update files without toggling through applications. Continue Reading
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Feature
05 Nov 2018
Content management tools address digital content challenges
With the digital content explosion and increasing mandates come the need to manage all those files. ECM tools do just that and more, ever evolving to meet changing business needs. Continue Reading
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Feature
31 Oct 2018
M-Files QMS implementation helps Farbest Brands wrangle docs
Farbest Brands spent years shopping for technology that would foster compliance with the Food Safety Modernization Act of 2011. It finally settled on a quality management system. Continue Reading
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Feature
10 Sep 2018
AI-assisted image and video search is next content frontier
You can search text, but it's harder to catalog images and video. New tools are automating those processes at the enterprise level. Continue Reading
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News
27 Aug 2018
M-Files cloud subscription turns hybrid with M-Files Online
The ECM industry is continuing to move toward cloud management, yet there are still data migration and security worries preventing some organizations from updating legacy systems. Continue Reading
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News
24 Aug 2018
Box admins get a deeper view with Insights Dashboard
In the GDPR era, compliance and security become heightened concerns. Box Insights Dashboard gives administrators a look into enterprise cloud activity. Continue Reading
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News
20 Aug 2018
Box AI, workflow automation strategies about to unfold
Box is set to reveal new AI and workflow automation tools to add to its cloud content services platform -- technology seen as key to the vendor's future. Continue Reading
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Feature
17 Aug 2018
Nuxeo among new wave of content services platform vendors
An Indigenous-led organization is preserving British Columbia's native languages with the help of a newer type of content management platform that's designed to handle multiple content formats. Continue Reading
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Podcast
20 Jul 2018
At OpenText Enterprise World, security and AI take center stage
OpenText unveiled its new application, OT2, at OpenText Enterprise World 2018, while also touting the importance of security. That and more are discussed on the latest episode of the Pipeline podcast. Continue Reading
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News
13 Jul 2018
Endpoint security tool fueled OpenText's Guidance Software acquisition
Endpoint security was the primary draw for OpenText's Guidance Software acquisition. But plans to improve e-discovery and data forensics with Magellan AI are part of the roadmap. Continue Reading
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Feature
12 Jul 2018
Customers, vendors differ on digital transformation definition
Digital transformation may be the talk of the analyst sphere and the marketing domain, but people using the technology aren't necessarily thinking in those terms. Continue Reading
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News
11 Jul 2018
Execs: Content management in the cloud not as easy as it looks
Challenges await companies as they move content and microservices app-enabled processes to the cloud. Chief among them are data security and apprehension about process complexity. Continue Reading
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News
10 Jul 2018
OpenText OT2 hybrid cloud EIM platform debuts
OpenText's makeover of EIM platform reflects reality that few companies are fully cloud or fully on premises anymore; SaaS, microservices bridge CMS gaps between the two. Continue Reading
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Tip
13 Jun 2018
Cloud DAM platforms vs. on premises for digital asset management
Learn about digital asset management and how cloud DAM democratizes media management and delivery across the enterprise while reducing operations costs and increasing productivity. Continue Reading
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News
05 Jun 2018
Box workflow gets upgrade with Progressly purchase
Box is hoping to upgrade its workflow capabilities by adding the startup Progressly to its team, while also still partnering with IBM on a separate workflow product, called Relay. Continue Reading
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Feature
01 May 2018
Content, data services enable digital workplace transformation
There's a lot of tech behind digital workplace transformations: middleware, application modernization, content and data services. Done right, it enables work-from-anywhere models. Continue Reading
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Feature
30 Apr 2018
GDPR for marketing: What U.S. content management execs need to know
Digital experience encompasses your brand presence on the web -- all of its targeted content, personalized marketing and customer interactions. Get your DX GDPR act together. Continue Reading
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Tip
30 Apr 2018
ECM, digital document management help energy company surge
Sterling Energy can now expand its gas and water distribution services with a digital document management system that gives them real-time insight into business transactions. Continue Reading