Content management software and services
Content management software helps organizations store, manage and create content while enabling employee collaboration. Whether you want to learn more about web, mobile or enterprise content management services, check out the news, tips and expert advice below.
Top Stories
-
Tip
20 Dec 2024
7 advantages of OCR for data entry
OCR tools convert physical documents, like receipts and invoices, to machine-readable text. Advantages of this technology include improved enterprise search and customer service. Continue Reading
-
Feature
20 Dec 2024
The top 5 content management trends in 2025
AI technology continues to shape the content management market. It underpins top trends in 2025, like generative AI, agentic AI and predictive analytics. Continue Reading
-
Tip
30 Mar 2023
8 SharePoint Syntex best practices
To use SharePoint's content AI services -- Syntex -- organizations should determine their pain points and plan thorough end-user trainings for successful adoption. Continue Reading
-
Tip
22 Mar 2023
Why version control is necessary in digital asset management
Creative teams often use different versions of their digital assets across marketing channels. Learn how version control in DAM systems helps teams track these versions. Continue Reading
-
Tip
20 Mar 2023
Compare SharePoint Syntex disadvantages and benefits
Microsoft promotes its SharePoint content AI services -- Syntex -- as a way to streamline content management in a cost-effective way. Yet, the service is new and has challenges. Continue Reading
-
Tip
13 Mar 2023
6 SharePoint Syntex use cases
File discovery is one of the most popular use cases for SharePoint Syntex. But how else can you use it? Here, see how real-world teams have begun to use this tool. Continue Reading
-
Infographic
27 Feb 2023
A brief history of Google algorithm changes
Google frequently updates its algorithm to improve search result quality. These updates often enhance search query interpretation and prevent spam tactics. Continue Reading
-
Tip
23 Feb 2023
Learn the basics of digital asset management
DAM systems offer a central repository for rich media assets and enhance collaboration within marketing teams. However, users may struggle with metadata and business processes. Continue Reading
-
Tip
22 Feb 2023
An introduction to SharePoint Syntex
SharePoint Syntex is Microsoft's foray into the increasingly popular market of content AI services. This introduction explores how Syntex works, pricing and includes a video demo. Continue Reading
-
Definition
21 Feb 2023
digital asset management (DAM)
Digital asset management (DAM) is a business process for organizing, storing and retrieving rich media and managing digital rights and permissions. Continue Reading
-
Definition
07 Feb 2023
digital library
A digital library is a collection of digital objects, such as books, magazines, audio recordings, video recordings and other documents that are accessible electronically. Continue Reading
-
Guest Post
24 Jan 2023
How to migrate to a media asset management system
What is media asset management, and what can it do for your organization? It's like digital asset management, but it aims for better video and multimedia storage and maintenance. Continue Reading
-
Tip
11 Jan 2023
Top 10 PIM software products in 2023
PIM systems can come as standalone products, but many fit within larger digital experience platforms. Top PIM products include Acquia PIM, Precisely EnterWorks and Sales Layer. Continue Reading
-
Definition
19 Dec 2022
Microsoft Power Automate
Microsoft Power Automate, formerly called Microsoft Flow, is cloud-based software that allows employees to create and automate workflows and tasks across multiple applications and services without help from developers. Continue Reading
-
Tip
12 Dec 2022
3 benefits of product information management systems
PIM systems help retailers manage product information across channels. Key PIM system benefits include improved employee experience and reduced data entry errors. Continue Reading
-
Definition
06 Dec 2022
search engine marketing (SEM)
Search engine marketing (SEM) is a method of promotion and advertising to help companies' content rank higher among search engine traffic. Continue Reading
-
Tip
02 Dec 2022
How to choose the right PIM system for your business
PIM systems ensure sales channels display accurate product information. To find the right system, e-commerce leaders must first identify business goals and required features. Continue Reading
-
Feature
01 Dec 2022
PIM vs. DAM: What's the difference?
PIM and DAM systems help retailers manage information, but they focus on different information types. PIM systems aggregate product details, whereas DAM systems store multimedia. Continue Reading
-
Definition
23 Nov 2022
pagination
Pagination is the process of separating print or digital content into discrete pages. Continue Reading
-
News
22 Nov 2022
OpenText's CEO on content AI, cloud strategy and hybrid work
OpenText CEO Mark Barrenechea discusses the state of Magellan, the massive Micro Focus acquisition, the metaverse and more in this wide-ranging conversation. Continue Reading
-
Definition
22 Nov 2022
Portable Document Format (PDF)
Portable Document Format (PDF) is a file format that has captured all the elements of a printed document as an electronic image that users can view, navigate, print or forward to someone else. Continue Reading
-
Tip
18 Nov 2022
How to choose a customer data platform
CDPs centralize customer data, which can improve marketing insights. To choose the right CDP, CX leaders can create a team of stakeholders, identify goals and compare products. Continue Reading
-
Definition
17 Nov 2022
content management (CM)
Content management (CM) is the process for collection, delivery, retrieval, governance and overall management of information in any format. Continue Reading
-
Definition
15 Nov 2022
OCR (optical character recognition)
OCR (optical character recognition) is the use of technology to distinguish printed or handwritten text characters inside digital images of physical documents, such as a scanned paper document. Continue Reading
-
Definition
01 Nov 2022
system of record (SOR)
A system of record (SOR) is an information storage and retrieval system that stores valuable data on an organizational system or process. Continue Reading
-
News
26 Oct 2022
Acquia releases open source headless CMS accelerator
Acquia, known for its developer-centric web content management, releases more tools to ease the developer's burden in deploying content headlessly to new channels. Continue Reading
-
Definition
13 Oct 2022
Secure File Transfer Protocol (SSH File Transfer Protocol)
SFTP is a term that refers to either Secure File Transfer Protocol or SSH File Transfer Protocol, and is a computing network protocol for accessing and managing files on remote systems. Continue Reading
-
Answer
13 Oct 2022
How does e-commerce search work?
Effective e-commerce search relies on detailed product descriptions and metadata. Also, features like autofill and search filters can help organizations offer accurate results. Continue Reading
-
News
12 Oct 2022
Microsoft releases SharePoint Syntex content AI services
Microsoft Syntex is a bundle of AI services for enterprise content repositories. It signals new attention devoted to SharePoint, which still has hundreds of millions of users. Continue Reading
-
Feature
05 Oct 2022
Top 4 SEO marketing challenges for 2023
An organization's content must rank well on Google to drive website traffic. Yet, SEO marketers face barriers to this success, such as algorithm changes and underdeveloped AI. Continue Reading
-
News
04 Oct 2022
OpenText enhances CX package, customer data platform
OpenText CE 22.4, its latest quarterly release, adds content security, CDP enhancements, and integrations with Microsoft Teams and the Google BigQuery data warehouse. Continue Reading
-
Tip
27 Sep 2022
6 product information management best practices
PIM systems maintain accurate product data across channels. For a successful implementation, business leaders should identify their needs and compare software products. Continue Reading
-
Answer
21 Sep 2022
How can analytics improve content management?
Customer data and behavior analytics from tools like Google Analytics can give content managers insight into the kind of content site visitors want. Continue Reading
-
Tip
01 Sep 2022
How to create an e-commerce content strategy to improve sales
A content strategy that includes headless CMS, useful product information and visuals can draw the customer's focus to your product and improve your sales. Continue Reading
-
Quiz
31 Aug 2022
Quiz: Test your knowledge of digital asset management
DAM systems help marketing teams manage the multimedia content they work with every day. With this quiz, test your knowledge of digital asset management. Continue Reading
-
News
29 Aug 2022
OpenText to acquire Micro Focus for $6B
OpenText plans to acquire Micro Focus, a British software company, made its mark acquiring Hewlett Packard Enterprise's software business. Continue Reading
-
News
26 Aug 2022
Cloud e-commerce revives product information management tech
E-commerce managers have dusted off a tech oldie: the PIM system, 1990s tech that predates the internet's mass adoption. The new tools, of course, are way cooler. Continue Reading
-
Tip
24 Aug 2022
Top 10 e-commerce software companies
E-commerce platforms can help organizations design and operate engaging online shops. Companies like SAP have offerings for large enterprises, whereas GoDaddy and Wix target SMBs. Continue Reading
-
Definition
12 Aug 2022
productivity software
Productivity software is a category of application programs that help users produce things such as documents, databases, graphs, spreadsheets and presentations. Continue Reading
-
Tip
05 Aug 2022
How to make a successful e-commerce website
E-commerce sites can offer a high ROI because they require less investment than physical stores. However, they may fail to generate revenue without proper design and marketing. Continue Reading
-
Definition
04 Aug 2022
WYSIWYG (what you see is what you get)
WYSIWYG (pronounced wiz-ee-wig) is a type of editing software that allows users to see and edit content in a form that appears as it would when displayed on an interface, webpage, slide presentation or printed document. Continue Reading
-
News
12 Jul 2022
HubSpot releases free CMS with marketing, CRM integrations
HubSpot small-business users are the focus of free CMS, marketing automation and CRM features, after the company spent several release cycles wooing enterprise customers. Continue Reading
-
Definition
12 Jul 2022
image
An image is a visual representation of something, while a digital image is a binary representation of visual data. Continue Reading
-
News
30 Jun 2022
OpenText bolsters secure file sharing with Teams integration
OpenText Cloud Editions customers get Teams-Core integration among a raft of new features, as OpenText kicks off 'Project Titanium' to harmonize public and private cloud features. Continue Reading
-
Answer
28 Jun 2022
How do you know when you've outgrown your e-commerce platform?
When an e-commerce system's native content management capabilities no longer meet business needs, companies should consider integrating it with a content management system. Continue Reading
-
News
16 Jun 2022
Salesforce Sales Cloud Unlimited Edition adds AI, automation
Pricing stays the same for Salesforce Sales Cloud's highest-level subscription, but formerly a la carte tools are now included that span AI-powered analytics and automation. Continue Reading
-
Definition
13 Jun 2022
thumbnail
A thumbnail is a small image representation of a larger image, usually intended to make it easier and faster to look at or manage a group of larger images. Continue Reading
-
Answer
08 Jun 2022
What IT skills are required for e-commerce?
While e-commerce involves a lot of marketing and sales, it also requires IT expertise to keep platforms running. Explore seven technical skills needed for e-commerce platforms. Continue Reading
-
Definition
02 Jun 2022
document
A document is a form of information that might be useful to a user or set of users. Continue Reading
-
Opinion
31 May 2022
The Readability Consortium's lessons for marketing content
The University of Central Florida, Adobe and Google band together to study digital readability. Those who create marketing content can get an edge if they pay close attention. Continue Reading
-
Definition
18 Apr 2022
scanner
A scanner is a device that captures images from photographic prints, posters, magazine pages and similar sources for computer editing and display. Continue Reading
-
News
11 Mar 2022
Sitecore's headless commerce play fuels ambitions
Sitecore CEO Steve Tzikakis took over during the pandemic -- amid massive growth -- and has reimagined the company as a digital experience provider with a composable commerce bent. Continue Reading
-
News
17 Feb 2022
Salesforce Media Cloud, AWS partner for streaming video
As cord-cutters give rise to streaming services' popularity, Salesforce and AWS partner to capitalize on each other's strengths: Video hosting and a customer data platform. Continue Reading
-
Tip
03 Feb 2022
How to choose an enterprise video content management system
With more video content than ever, many organizations have adopted video content management systems. This comparison chart highlights five different vendors and what they offer. Continue Reading
-
Definition
13 Jan 2022
content aggregator
A content aggregator is an individual, organization or tool that gathers web content and applications from different online sources for reuse. Continue Reading
-
Tip
11 Jan 2022
How cloud content migration leads to digital transformation
Cloud migration became inevitable as organizations embraced remote work due to the COVID-19 pandemic. Learn how cloud migration can benefit digital transformation strategies. Continue Reading
-
Tip
30 Dec 2021
The role of artificial intelligence in the future of content
AI will play a key role in the future of content, as it can simplify tasks, create new business apps and improve file storage. But these changes won't happen overnight. Continue Reading
-
News
16 Nov 2021
OpenText to add email encryption, developer tools, O365 hooks
OpenText intends to acquire Zix email security technology to broaden its portfolio, adds developer tools and connects OneDrive competitor OpenText Core to Office 365. Continue Reading
-
News
26 Oct 2021
Acquia adds CDP, digital experience platform features
Analyst: Latest features added to Acquia's marketing, commerce and customer data platform offerings show the company is serious about adding enterprise users. Continue Reading
-
News
14 Oct 2021
OpenText releases document capture, Salesforce integrations
Like Salesforce, Box and Adobe, OpenText invests in AI and machine learning to enable smartphone document capture so users can digitize documents that are searchable in the cloud. Continue Reading
-
News
07 Oct 2021
Hyland execs offer insight into content services roadmap
After an acquisition binge, Hyland Software pauses to discuss its acquisition strategy and future roadmap, which may include more AI/machine learning and vertical-specific features. Continue Reading
-
News
06 Oct 2021
Box adds ransomware content security
In its pursuit of enterprise business, Box Shield adds security features that may circumvent ransomware; Box Sign available for U.S. and Canadian customers. Continue Reading
-
Feature
14 Sep 2021
E-signature platforms strengthen document management's clout
Companies in the throes of digital transformation find the e-signature process to be a major catalyst in automating their document management systems and smoothing workflows. Continue Reading
-
Tip
08 Sep 2021
The role of document management in hybrid work environments
Document management plays a key role in aiding hybrid workforces, so organizations must ensure their document management strategies enable safe and accessible hybrid collaboration. Continue Reading
-
Tip
30 Aug 2021
4 tips for migrating ECM to the cloud
Outdated ECM systems use a lot of resources, and neglect can render them almost useless. By migrating to the cloud, businesses might be able to avoid such problems in the future. Continue Reading
-
Feature
27 Aug 2021
How to choose the right document management system
With numerous options to choose from, picking the right document management system for your organization depends on a careful examination of its tools and features. Continue Reading
-
Tip
02 Aug 2021
7 Microsoft Power Apps benefits for content managers
Microsoft Power Apps can improve the speed of app development and enable easier app creation, which can benefit organizations and business users with minimal technical skills. Continue Reading
-
News
26 Jul 2021
Box Sign gives business users built-in digital signature tool
Box's $55 million acquisition of SignRequest in February yields a native digital signatures feature for Box Business and Enterprise cloud content management users. Continue Reading
-
News
22 Jul 2021
Adobe launches PDF extraction, generation APIs
Adobe deconstructs the PDF creation and content extraction processes with the release of APIs for developers available on AWS marketplace. Continue Reading
-
Feature
21 Jul 2021
Top 6 tips to secure video meeting storage
The rise in remote work caused an increase in video conference recordings from many virtual meetings. As a result, organizations must know how to store recordings securely. Continue Reading
-
News
13 Jul 2021
Acquia releases employee experience features for DX platform
Developers are the focus of Acquia's update to Open DXP. They get an all-cloud app dev environment, AI search and a toolbox to build employee-facing apps and services. Continue Reading
-
Tip
29 Jun 2021
How content services can speed up cloud content migration
During a continuous, or hot, migration, a content services platform can move content from a legacy repository to a new one -- a crucial IT tool for hybrid cloud on-premises shops. Continue Reading
-
Tip
27 May 2021
DXP vs. CMS vs. WEM: Which platform is right for you?
DXPs are the next step in the evolution of content management technology. Learn about the differences between the DXP and its predecessors, CMS and WEM platforms. Continue Reading
-
Tip
11 May 2021
Explore this introduction to digital experience platforms
Web experience management platforms and content management systems are morphing into digital experience platforms. This introduction to digital experience lays out the basics. Continue Reading
-
News
27 Apr 2021
Adobe Commerce users get AI search for sites
Adobe Commerce adds AI live search, product recommendations tuned for B2B organizations and digital signatures. Continue Reading
-
News
21 Apr 2021
Hyland gets digital asset management tech with Nuxeo buy
By acquiring a smaller competitor's digital asset management platform, Hyland looks to build on its 2020 purchase of Alfresco, another cloud-native content management vendor. Continue Reading
-
News
14 Apr 2021
OpenText releases Cloud Editions content services updates
OpenText CE 21.2 includes federated document compliance that extends to Microsoft Office 365, along with a revamped content services platform and other feature releases. Continue Reading
-
Feature
29 Jan 2021
Top 5 digital experience platforms of 2021
Digital experience platforms are the next generation of web content management systems. Here are five top examples of DXPs for businesses to consider. Continue Reading
-
Tip
26 Jan 2021
Why your business needs to consider cloud-based ECM
Cloud-based apps offer a variety of benefits, including easier IT management and remote access. Evaluate the benefits of cloud-based ECM to determine whether it's a good decision. Continue Reading
-
Tip
19 Jan 2021
What is the future of ECM?
ECM isn't dead; it has evolved from a technology into an approach. Learn about the history of the ECM and look forward into the future of ECM and content services. Continue Reading
-
Guest Post
16 Nov 2020
5 important questions to ask potential ECM solution partners
It's critical to select the right enterprise content management partner, so Bob Estes has several questions CIOs should ask around cloud support, data protection, integrations and more. Continue Reading
-
Feature
28 Oct 2020
Baseball team digitizes media, uses AI to uncover metadata
The San Francisco Giants' digitization and metadata tagging project helps the baseball organization revisit old content and deliver history to engage fans. Continue Reading
-
Feature
28 Oct 2020
Headless CMS powers personalized, omnichannel e-commerce
As the headless CMS gains steam, understand why e-commerce companies are the most likely ones to reap the benefits and what trends are driving its adoption. Continue Reading
-
News
26 Oct 2020
OpenText cloud suite adds developer, experience features
OpenText releases Cloud Edition 20.4, which gives users more development tools. It also adds applications to OpenText's burgeoning digital experience platform. Continue Reading
-
News
23 Oct 2020
Hyland acquires Alfresco ECM, content services
Hyland scoops up Alfresco in a CMS market consolidation. An expert says it's a good fit because Hyland's platform needs the accelerated cloud modernization that Alfresco can provide. Continue Reading
-
News
20 Oct 2020
Acquia Drupal, Marketing Cloud get feature boosts
Acquia users get Drupal migration tools and marketing automation features built with technology from recent acquisitions as the company expands its digital experience platform. Continue Reading
-
News
08 Oct 2020
Hyland Software CEO discusses Alfresco, RPA, blockchain
Hyland moves on incorporating Another Monday RPA, Learning Machine blockchain credentials into its platform. Alfresco integration waits in the wings as acquisition closes. Continue Reading
-
News
16 Sep 2020
Box Shield, mobile app upgrades on the way
Among a slew of coming upgrades, Box Inc. goes after Microsoft's government business with FedRAMP High certification. Continue Reading
-
News
10 Sep 2020
Episerver to buy Optimizely, adds to CMS, e-commerce suite
As Episerver evolves into a digital experience platform under new leadership, the company adds native A/B testing functionality by acquiring Optimizely. Continue Reading
-
Tip
20 Aug 2020
How to manage unstructured data using an ECM system
Enterprise content management systems are the most common system in which businesses manage unstructured data, which includes documents, spreadsheets, and audio and video files. Continue Reading
-
Feature
12 Aug 2020
Media workflow management takes a page from DevOps, Agile
Taking lessons from software development methods, agile content collaboration and management tools promote speed, flexibility and teamwork in digital media workflows. Continue Reading
-
Feature
17 Jul 2020
Health and wellness business reviews use of Salesforce CMS
Zenovate pivoted from offering in-person massages to prerecorded yoga videos while the COVID-19 pandemic continues to rage. Learn how the company used Salesforce's CMS to do so. Continue Reading
-
News
14 Jul 2020
Acquia launches digital experience platform
Acquia's digital experience cloud aims to create a more marketer-friendly environment in its historically developer-centric platform based on Drupal. Continue Reading
-
Tip
29 May 2020
4 cloud ECM best practices for businesses to heed
Employing cloud-based security, using team collaboration tools, and creating a system for naming and tagging files are necessary to manage content across a distributed enterprise. Continue Reading
-
News
21 May 2020
Adobe Experience Manager buoys U.S. census during pandemic
The first U.S. Census digital experience was launched in time for the pandemic, and now Adobe looks to parlay the success into more government business. Continue Reading
-
Tip
19 May 2020
Get to know key features of content services platforms
A content services platform is more than a database -- it is an intelligent information engine. Organizations should be familiar with all the features of the CSP. Continue Reading
-
Feature
18 May 2020
HubSpot enterprise CMS helps midmarket maintain websites
HubSpot launches new web content management system, offering a drag-and-drop page builder for noncoders and the ability for businesses to consolidate their website accounts into one. Continue Reading
-
News
09 Apr 2020
New OpenText CE apps, services roll out
OpenText containerizes its applications for cloud deployment; adds raft of content services and features for customer experience support, security, and app development. Continue Reading
-
News
08 Apr 2020
Box Shield adds malware detection
Box Inc. quarantines malware-infected files with features that allow content to be viewed, with admin and security team alerts to address threats before they spread. Continue Reading
-
Tip
06 Apr 2020
4 roles of AI in content management systems
Enterprise content management systems employ AI in a number of ways, including chatbots, robotic process automation, enterprise search and content security. Continue Reading
-
Tip
31 Mar 2020
Creating digital experiences key to driving exceptional CX
The way in which businesses build digital experiences is ever-evolving. It's a race to create easier-to-use customer interfaces to improve customer experience. Continue Reading
-
Tip
25 Feb 2020
4 benefits of business process automation
Companies are automating business processes to improve workflows and use technology effectively. Some benefits of BPA include unified digital experiences and increased organization. Continue Reading