Editor's note
Social media, messaging and file-sharing applications have forever changed the way we share information at home and in business.
In the business world, however, the value of enterprise collaboration software extends well beyond document sharing. Companies are creating knowledge-sharing communities to boost employee productivity and effectiveness and bring external collaborators into the fold. In addition, social media extends business operations into the consumer realm, encouraging customers to share expertise and influence product development.
This guide examines the many ways companies use collaboration tools and techniques to achieve their business goals and explores the promise of collaboration technology for not only sharing information, but also generating new ideas.
1How to develop a successful collaboration strategy
To achieve success, enterprise collaboration tools have to be matched to a well-devised business plan. Companies need to link collaboration initiatives to use cases to prove ROI to upper management and the everyday workflow value to employees.
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How should enterprises deploy group collaboration software?
Multiple communication platforms will make collaboration management difficult for IT. Overall efficiency will be reduced with too many different apps in one enterprise. Read Now
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How cloud services can empower the future of work
The Akumina Employee Experience Platform and Templafy show how cloud services are changing the way employees work, whether the workplace is a ballpark or a traditional office. Read Now
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Cloud collaboration benefits the future of work
The future of work relies on cloud collaboration abilities to keep employees and content connected, both inside and outside brick-and-mortar buildings. Read Now
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Business collaboration strategies differ between IT and LOBs
IT and lines of business have different requirements for collaboration technology. Learn why conflicting priorities can lead to unsanctioned app deployments. Read Now
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Millennials, changing meeting priorities drive huddle room trends
The culture around meetings is changing as employees favor huddle rooms over formal boardrooms for ad hoc meetings. The shift is a result of workplace demographic and cultural changes. Read Now
2Employees stay connected -- inside and outside the office
Organizations are using enterprise collaboration software to keep remote workers and external contributors connected, streamline project workflows and share information more efficiently.
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Evolving workplace culture boosts importance of video conferencing
The rise of remote workers has shifted workplace culture to favor video conferencing adoption when looking to increase workflow productivity. Read Now
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How do you train an AI service for collaboration?
Organizations looking to improve communication efficiency can train AI to automate collaboration workflows, launch meetings and transcribe conversations. Read Now
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Slack collaboration helps Ford, Wayfair build employee trust
Executives looking to build employee trust and support collaboration across the organization should embrace Slack team collaboration, according to business leaders. Read Now
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Team communication apps see surge in enterprise adoption
The adoption of team communication apps is on the rise, as enterprises focus on improving workflow and efficiency through contextualized communication. Read Now
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Box-IBM AI connection core component of Box partner strategy
Box and IBM continue to expand their three-year relationship. As a result, IBM became the first Box AI partner to develop custom AI applications for Box Skills Kit. Read Now
3Social business involves customers in a collaborative process
Customers have become an important part of collaboration processes. Businesses tap into customer activity on social media channels to not only improve brand exposure and customer service, but also generate new product ideas. Companies still need to take control of online communities to guide the conversation and protect sensitive information.
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3 best practices for harnessing social media analytics data
How can organizations leverage social media analytics data? Analytics professionals offer tips, starting with picking metrics that track to your goals. Read Now
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Is CRM with social media growing less trustworthy?
Comments made on social media can sometimes give businesses a skewed perception of consumer sentiment. Learn how to correct the data to inform business decisions. Read Now
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Use smart workflows to personalize customer experience
Smart workflows that automate certain decisions must become part of personalization strategies in order for CX teams to better guide customer journeys. Read Now
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4 essential social CRM strategies
Social CRM continues to evolve, using additional social media channels and techniques such as social media mining, advertising and listening. Read Now
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How companies are using social media for learning and development
Employees aren't just wasting time on social media. Some are learning the career skills that will take them to the next level. Here's why that matters to your organization. Read Now