Enterprise artificial intelligence (AI)
Artificial intelligence (AI) technologies such as cognitive computing, machine learning and robotic process automation seek to simulate human intelligence: learning, reasoning and self-correcting -- through technology. In this topic area, find the latest news, tips and opinion about the role of enterprise artificial intelligence in IT and business strategy.
Top Stories
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Tip
10 Sep 2024
AI transparency: What is it and why do we need it?
As AI adoption has increased, the concept of AI transparency has broadened in scope and grown in importance. Learn what it means for enterprise AI teams. Continue Reading
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Feature
20 Aug 2024
15 AI risks businesses must confront and how to address them
These risks associated with implementing AI systems must be acknowledged by organizations that want to use the technology ethically and with as little liability as possible. Continue Reading
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Feature
18 Feb 2019
How to build better conversational AI bots for business uses
Conversational AI developers from Google, Uber and Autodesk detail dos and don'ts for designing chatbots and AI assistants that can interact effectively with users. Continue Reading
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Tip
18 Feb 2019
How AI cybersecurity thwarts attacks -- and how hackers fight back
IT leaders are using AI to take security to the next level. But how much security can AI provide? David Petersson examines where AI cybersecurity excels and how it can be fooled. Continue Reading
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News
18 Feb 2019
Accenture predicts post-digital age where trust is the differentiator
The latest Accenture Technology Vision report calls out 'DARQ' technologies as the new must-have for CIOs and underscores the importance of building digital trust. Continue Reading
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Feature
12 Feb 2019
HR chatbots take on recruitment, benefits tasks
HR chatbots are taking on straightforward administrative tasks in recruitment and benefits. And that could be a good thing for HR managers. Continue Reading
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Answer
11 Feb 2019
Managing the automated workplace: Humans vs. chatbots vs. cobots
Who's afraid of the automated workplace? IBM's Gene Chao answers questions on how chatbots, cobots and AI are impacting jobs and why hybrid labor requires new management skills. Continue Reading
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News
11 Feb 2019
AI bots: How GE is adapting traditional management to AI
To get a handle on its AI strategy, GE is making AI more human: It's creating AI bots and assigning them to managers. Challenges abound. Continue Reading
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Feature
08 Feb 2019
Should your company hire a chief AI officer?
Aramark's newly appointed chief AI officer, along with senior IT leaders from Kohl's, eBay and Square, make the case for an AI expert in the C-suite: Title may not be required. Continue Reading
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Feature
06 Feb 2019
21st-century CIO job description puts CIOs in vortex of emerging tech
The ban against pursuing tech for tech's sake -- it's been lifted. CIOs need to dive into emerging tech to extract its business potential. Welcome to the new CIO job description. Continue Reading
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Feature
25 Jan 2019
Barclays Bank takes a crack at IBM's quantum computer
Quantum computing may one day explain the universe. Today, the biggest challenge for an early adopter is making the problem sufficiently simple to run on a quantum computer. Continue Reading
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Feature
23 Jan 2019
CIOs share their 2019 tech resolutions
We asked five CIOs to share their tech resolutions for the new year. Ambition is sky high. Projects include RPA, AI that can handle sensitive data, scaling the business and more. Continue Reading
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News
21 Jan 2019
5 IT trends shaping 2019 CIO strategies
Tech executives sound off on the IT trends they see shaping CIO strategies in 2019. AI and cloud loom large, but the test for CIOs is not just technical. Continue Reading
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Feature
17 Jan 2019
Q&A: Will Microsoft artificial intelligence change your job?
Technical architect Jason Wynn says the data center is already on the path to a more autonomous future due to the acceleration of Microsoft artificial intelligence efforts. Continue Reading
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Feature
10 Jan 2019
Ret. Gen. Stan McChrystal on what's wrong with modern leadership
Retired four-star Gen. Stan McChrystal talks about how modern leadership needs to change and what leadership means in the age of AI. Continue Reading
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News
10 Jan 2019
Digital user experience a big CIO goal in 2019
In 2019, CIOs should expect to play a major role in delivering a top-notch digital user experience -- for customers, employees and for the sake of the company brand. Continue Reading
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Answer
21 Dec 2018
IT vs. business: Who owns the machine learning capability?
You can't have machine learning without help from IT, but the discipline is bigger than IT. Practitioners weigh in on who owns the machine learning capability. Continue Reading
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News
21 Dec 2018
Top CIO articles of the year focus on cutting-edge AI, IT disruption
What were CIOs focused on in 2018? Cutting-edge AI was top of mind. IT disruption and industry bombshells loomed large. Here are the top 10 CIO articles of the year. Continue Reading
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Feature
21 Dec 2018
Top 10 SearchCIO videos: IT industry leaders share DX advice
Get digital transformation strategy advice from IT industry leaders in this roundup of our top 10 most popular SearchCIO videos from 2018. Continue Reading
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News
20 Dec 2018
2018 tech events: The year in photos
Did you hit the road in 2018 to learn about IT trends? We did. This photo roundup takes a look back at some of the notable moments from SearchCIO's tech event coverage. Continue Reading
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News
18 Dec 2018
Top CIO tips in 2018 zero in on AI challenges, opportunities
Expert advice on AI problems and rewards dominated our 10 most popular CIO tips on SearchCIO in 2018. Read our summary of the tips and follow the links to the detailed coverage. Continue Reading
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Tip
17 Dec 2018
How to sustain hard-won ITSM automation gains
The ITSM automation gains you've reaped from your ITSM provider can vanish when you need to switch vendors. These five tips will prevent that from happening. Continue Reading
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Tip
12 Dec 2018
AI in ITSM equals 'service intelligence' -- ITSM's next frontier
AI in ITSM, or 'service intelligence,' is the next logical step in IT's mastery of professional service delivery. ITSM expert Jan-Willem Middelburg lays out four use cases. Continue Reading
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Podcast
03 Dec 2018
Why AI for social good is a thing
Tech companies love to promote their use of AI for social good. CMU's Fei Fang talks about why the ethics of AI is such a tricky topic in the final episode of 'Schooled in AI.' Continue Reading
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News
30 Nov 2018
5 AI predictions for 2019: Pragmatic AI takes hold
What are the forces driving enterprise AI in 2019? Forrester Research breaks down five, CIO-tailored AI predictions for the upcoming year. Continue Reading
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Answer
30 Nov 2018
What is embedded intelligence and how can CIOs prepare for it?
Deloitte advises CIOs keep their eyes on a new application of AI. The consultancy calls it pervasive intelligence. Continue Reading
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Answer
28 Nov 2018
How can companies build a strategy for monetizing data?
To extract value from data, most companies will face people, process and technology challenges. Matt Maccaux explains the ins and outs of monetizing data. Continue Reading
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News
28 Nov 2018
Enterprise AI adoption on fire, but foundation lacking for sustainable AI
McKinsey surveyed thousands of executives on their AI projects to find out what was working and what wasn't. Here's the lowdown. Continue Reading
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News
21 Nov 2018
AI-enabled enterprise starts with education, not tech
Step one for CIOs charged with building an AI-enabled workplace is to keep up with what's happening in the field. Next is to help their IT teams develop the habit. Continue Reading
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Blog Post
21 Nov 2018
Beware of unwitting bias in AI algorithms, experts say
Companies need to know how bias can unwittingly creep into recommendations from AI algorithms, according to panelists at the recent AI and the Future of Work event at MIT. Sophie Vandebroek, vice ... Continue Reading
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Feature
20 Nov 2018
Travel commerce platform looking to blockchain, virtual reality in 2019
In 2019, Travelport's CIO is looking to build out the company's travel commerce platform with help from emerging tech like blockchain, machine learning, virtual reality and more. Continue Reading
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News
16 Nov 2018
How augmented intelligence can enhance jobs
Augmented intelligence -- AI used to enhance human skills -- makes workplaces more productive, diverse, inclusive and authentic. That's one future conjured at an MIT forum on AI. Continue Reading
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Feature
14 Nov 2018
Improving customer experience strategy with digital tweaks vs. transformation
Improving the customer experience with digital technologies doesn't have to entail full-blown transformation. Here are three organizations that make the case. Continue Reading
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Tip
13 Nov 2018
How automating feature engineering can help data scientists
Feature Labs CEO Max Kanter explains how automating feature engineering for machine learning can help data scientists and why CIOs should care. Continue Reading
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Feature
13 Nov 2018
5 'technology enablers' key to Travelport's digital transformation plan
Travelport CIO Matt Minetola details the five 'technology enablers' key to the success of the company's digital transformation plan and explains why the travel commerce platform relies on a hybrid cloud approach. Continue Reading
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News
09 Nov 2018
Google's Eric Schmidt on digital success -- be first, perfect comes later
Success for digital products doesn't follow the same trajectory as for physical goods. Google's Eric Schmidt laid out the case for a rush-to-market approach at an MIT event on AI. Continue Reading
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News
01 Nov 2018
With AI techniques, don't get stuck in the data quantity rut
Gartner's Erick Brethenoux gives practical advice on how CIOs can get started with AI. One of his tips: Think data quality, not data quantity. Continue Reading
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Blog Post
31 Oct 2018
In 2019, CIOs should strive for flexible analytics architecture
Data and analytics are part of everyday survival for companies. But according to a new research note from Gartner Inc., organizations are struggling to manage the data they have let alone establish ... Continue Reading
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Feature
31 Oct 2018
How WPI uses AI in ITSM to improve help desk support
WPI is using AI in ITSM to route help desk tickets to the most qualified technicians. ITSM automation of this ilk helps users and IT-- but it requires some handholding. Continue Reading
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News
30 Oct 2018
Gartner top 10 technology trends for 2019: A comprehensive guide
For digital-minded CIOs, Gartner's 2019 top 10 technology trends should come as no surprise: IT is getting smarter, casting an intelligent digital web over the enterprise -- and everywhere else. Continue Reading
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News
29 Oct 2018
Implementing RPA at John Hancock ushers in new wave of IT innovation
What's the best approach for implementing RPA? John Hancock discovered that a time-honored practice for the automation of business processes didn't make sense when it came to RPA. Continue Reading
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Podcast
26 Oct 2018
Cognitive tutor could teach employees new skills
AI research on how humans learn is making learning less mysterious –-- and could lead to cognitive tutors, whose job is to train employees. Continue Reading
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Tip
18 Oct 2018
How AI for IT operations improves VDI management
Enterprise AI tools help IT pros improve VDI management by providing accurate estimates of resource requirements, root cause analysis of issues and more. Continue Reading
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Blog Post
18 Oct 2018
Forget Hollywood's AI promises, results are what inspires next-gen tech pros
During the "Lunch with Robots" panel at HubWeek 2018, host Jim Tracy asked a question that reflected a major theme of the weeklong event: How is the workforce going to change in the next 20 years, ... Continue Reading
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Feature
17 Oct 2018
Improve your digital transformation plan: 3 tips from EY's Jeff Wong
EY's chief innovation officer believes a successful digital transformation plan rests on building an ecosystem of internal champions and outside experts who don't think alike. Continue Reading
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News
17 Oct 2018
Microsoft and corporate activism
Microsoft's chief legal officer talks corporate activism; Legendary Entertainment offers its take on 'Moneyball' for movies: The Data Mill reports from HUBweek. Continue Reading
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Tip
15 Oct 2018
Deploy RPA bots to clean legacy data
Got data cleaning issues? Business improvement expert Dan Morris shares how his team is experimenting with RPA bots to clean and reconcile data. Continue Reading
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Feature
15 Oct 2018
Why EY is investing in AI, data and blockchain technology initiatives
It's more than just an accounting firm. Jeff Wong said EY is using a $1B investment in new technology initiatives to expand its mission and address its clients' digital challenges. Continue Reading
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Feature
12 Oct 2018
Automation and employment debate takes a new turn
Future of work trends: Academics and industry executives shared their views on the evolution of RPA and the impact of AI on jobs at the recent UiPath Forward conference. Continue Reading
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Feature
10 Oct 2018
4 ways CHROs and their teams can bust through the HR AI hype
The AI washing of technology is real, and it's confusing tech buying teams across companies, including those looking for AI in HR. Here's how to get past that hype. Continue Reading
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News
08 Oct 2018
Augmented human intelligence: Using AI to streamline business process
CIOs are under tremendous pressure to use AI technologies. A recent survey shows why focusing on augmented human intelligence may yield the best business results. Continue Reading
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Feature
08 Oct 2018
An 18-month-old virtual agent at Credit Suisse gets its bearings
Credit Suisse's Jennifer Hewit shares lessons learned while launching the bank's first virtual agent, Amelia. Hiring a neuroscientist, rebranding the agent and managing expectations proved crucial for persuading employees to give the bot a chance. Continue Reading
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News
03 Oct 2018
Finding internal data science talent: The right stuff
Fierce competition for data science talent means that CIOs need to look internally for the requisite skills. On the list: curiosity, domain expertise, emotional intelligence. Continue Reading
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News
28 Sep 2018
How Uber AI Labs used filters to fix a ConvNets deficiency
Can ConvNets learn new tricks? Uber AI Labs research scientist unpacks how her team identified and fixed a major deficiency in its convolutional neural networks. Continue Reading
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News
28 Sep 2018
Digital workers are invading the enterprise -- and that's not a bad thing
Credit Suisse and LogMeIn executives provide a glimpse at how external and internal customer service strategies are melding. Continue Reading
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News
28 Sep 2018
Microsoft CEO: Buyer beware for digital technology platform choice
At Microsoft Ignite 2018, CEO Satya Nadella issued a 'tech intensity' challenge, as the company launched or announced updated offerings in the cloud, IoT and AI domains. Continue Reading
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News
28 Sep 2018
Global Artificial Intelligence Conference 2018: The value of context
Speakers at the Global Artificial Intelligence Conference 2018 confronted issues that arise when ignoring context and reality when developing and implementing AI. Continue Reading
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News
27 Sep 2018
6 best practices for IT pros when building a chatbot
There's a lot to consider when building a chatbot. Beerud Sheth, co-founder and CEO of Gupshup, broke down six best practices for IT pros at the Global AI Conference in Boston. Continue Reading
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News
26 Sep 2018
Power of AI, limitations of AI in focus at Global AI conference
What's the difference between human and artificial intelligence? At the Global AI conference in Boston, opening day featured tech experts parsing the power of AI and the limitations of AI. Continue Reading
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News
26 Sep 2018
Inforum 2018: Focus on human potential and the power of AI, HCM
At Inforum 2018, the company announced new vertical products, while emphasizing the need to rethink HCM and talent analytics in today's tight labor market. Continue Reading
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News
26 Sep 2018
AI models could help companies overcome human bias
Human bias can be coded into AI models, but can AI models help remove human bias? Two companies make the case. Continue Reading
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Tip
25 Sep 2018
4 ways to use machine learning to improve customer experience
There are many ways to use machine learning to improve customer experience. Gartner's Bill Delrieu offers four and names specific machine learning-based tools to help with each. Continue Reading
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Feature
24 Sep 2018
Wayfair's computer vision technology gets your style
At Wayfair, the digital and physical worlds continue to converge thanks to computer vision and mixed reality tech, enabling customers to get a better feel for products before they buy. Continue Reading
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Tip
21 Sep 2018
5 ways ITSM automation is driving business value
Current trends in ITSM automation include the adoption of intelligent automation, ITSM as a service, digital labor, artificial intelligence and machine learning. Continue Reading
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Feature
20 Sep 2018
What is driving the evolution of ITSM processes?
At leading companies, ITSM processes are being redefined as 'cross-domain service management' and the ITSM team functions as enabler-in-chief of digital transformation. Continue Reading
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Tip
20 Sep 2018
3 stages of ITSM and 5 ways to enhance your ITSM strategy
From help desk to service desk to business-aligned ITSM -- how evolved is your ITSM strategy? Dennis Drogseth explains ITSM's three stages and offers five tips for reaching maturity. Continue Reading
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Opinion
19 Sep 2018
Augmented intelligence: The clearest path to focused AI?
Augmented intelligence assists humans in completing tasks that artificial intelligence can't yet handle. CIOs should invest in augmented tech as a step toward AI adoption. Continue Reading
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News
13 Sep 2018
Machine intelligence could benefit from child's play
Advances in AI have spurred high interest in the technology, but the road to making machines intelligent remains a long one, said MIT's Josh Tenenbaum at the EmTech conference. Continue Reading
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Feature
10 Sep 2018
Chatbot technology brings 'self-help IT' to life at LogMeIn
In this SearchCIO Q&A, LogMeIn CIO Ian Pitt describes how chatbot technology and other cutting-edge tools help him run a lean IT department and deliver services more efficiently to the growing company. Continue Reading
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Feature
31 Aug 2018
Success with automation and AI requires a high 'RQ'
CIOs should assess their 'robotics quotient,' a Forrester Research construct that measures how ready organizations are to introduce automation and AI technologies successfully. Continue Reading
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News
30 Aug 2018
How bias in AI happens -- and what IT pros can do about it
At Gartner Catalyst 2018, Darin Stewart detailed how AI bias finds its way into algorithms, what IT pros can do to prevent it -- and why it's sometimes OK to intentionally insert it. Continue Reading
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Answer
24 Aug 2018
How do machine learning algorithms differ from traditional algorithms?
In this ask the expert, ParallelM CTO Nisha Talagala lays out the similarities and differences between traditional software engineering and machine learning. Continue Reading
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News
22 Aug 2018
Approaches for embedding human ethics in AI systems
Instilling ethics in AI systems is a low priority for CIOs aiming to harness the power of machine intelligence. That's a mistake, warned Darin Stewart at the Gartner Catalyst event. Continue Reading
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Feature
16 Aug 2018
Speed, service, solutions are CIO priorities for Arcadis IT exec
Heading into the final stretch of his first year as CIO, Justin Wright has strong ideas about how to make IT a better partner to the business. Read about his CIO priorities for people, processes and technologies. Continue Reading
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Feature
16 Aug 2018
How to become a digital leader: A design company's blueprint
Arcadis CIO Justin Wright explains how IT is working in tandem with the business to make the firm a digital leader for its construction industry clients. Continue Reading
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Feature
16 Aug 2018
Digital transformation in the construction industry will rock status quo
Arcadis CIO Justin Wright talks about digital transformation in the construction industry and what his firm is doing to protect clients from being disrupted. Continue Reading
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News
14 Aug 2018
GE rumors highlight digital culture hardship for CIOs
The rumors that GE is putting pieces of its vaunted GE Digital unit on the chopping block spread like wildfire. True or not, here's why CIOs should be taking notes. Continue Reading
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News
10 Aug 2018
Report on Alexa-enabled devices puts spotlight on voice commerce
Not many people buy things using Amazon's Alexa-enabled devices, a new report contends. What does that say about voice commerce and how the enterprise uses voice computing technology? Continue Reading
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News
07 Aug 2018
Bank opts for AI-infused data storage platform over cloud
A storage vendor that bills itself as a software company is baking AI management into its all-flash arrays. Read why IT execs like Dan King sees the innovation as a game changer. Continue Reading
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News
31 Jul 2018
Google's Edge TPU breaks model inferencing out of the cloud
Google's Edge TPU is a force multiplier to compete against the likes of Amazon, IBM and Microsoft, and to attract next-gen app developers. Continue Reading
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Podcast
31 Jul 2018
New deep learning algorithms could improve robot sight
Self-driving cars, as brilliant as they are, are not nearly as good as humans at dealing with uncertainty. David Held has an algorithm for that. Continue Reading
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Feature
30 Jul 2018
French transit develops chatbot with SAP Conversational AI
The transit system in the Paris metropolitan area is tackling an AI-driven chatbot project to create an easy way for riders to access personalized information. Here's a look. Continue Reading
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Tip
27 Jul 2018
Don't get caught up in the neural processing unit hype
To differentiate new chip technology from existing GPUs, mobile tech companies (along with software titans) are slapping a 'neural' label on their products. Analysts say to be skeptical. Continue Reading
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Feature
16 Jul 2018
GE: Success of AI systems tied to engineering, not algorithms
AI systems are hard to maintain and need an engineer's touch, according to Jeff Erhardt, vice president of intelligent systems at GE. Continue Reading
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News
29 Jun 2018
Intuit's CDO talks complex AI project to improve finances
Intuit's latest AI project -- a digital financial assistant -- could help its customers save money, while breaking new technology ground. Continue Reading
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News
29 Jun 2018
Building a data science pipeline: Benefits, cautions
A data science development pipeline is critical for digital business. But the sequence of the pipeline must be monitored closely to ensure the output reflects the business goal. Continue Reading
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News
22 Jun 2018
Convenience: Driver of BI innovation
IoT and autonomous systems expert Ella Hilal, a speaker at the upcoming Real Business Intelligence Conference, connects the dots between convenience and BI innovation. Continue Reading
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Feature
14 Jun 2018
Six barriers to digital transformation; CIO strategies to conquer them
CIOs are under pressure to help companies find their digital mojo, but challenges abound. Learn about the top six barriers to digital transformation -- and how to vanquish them. Continue Reading
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Opinion
14 Jun 2018
With artificial intelligence and machine learning, KPIs are crucial
The CIO of DBS Bank and CTO of Kayak square off at the 2018 MIT Sloan CIO Symposium on how to use AI for business success. Continue Reading
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Answer
13 Jun 2018
An AI-machine learning data challenge: Predicting the unpredictable
A difficult test for companies wanting to capitalize on huge amounts of data and emerging tech is getting it to fit what they can't see, says MIT's Iyad Rahwan. Continue Reading
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News
08 Jun 2018
Quality, meaningful future work hinges on human-machine 'complementarity'
What AI and machine learning mean for the future of work prompts vigorous debate and gloomy headlines -- but MIT researchers see brighter, more collaborative prospects. Continue Reading
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Answer
04 Jun 2018
How can AI in mobile technology improve security?
AI can help IT better detect mobile security threats, so determine how to take advantage of this nascent technology. Prep for AI-based systems to enter the mobile security market. Continue Reading
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News
31 May 2018
Building an intelligent enterprise: Four experts offer hard-won advice
At the MIT Sloan CIO Symposium, four IT executives shared lessons they've learned from building an intelligent enterprise and paid homage to the tech that helped them do it. Continue Reading
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Tip
31 May 2018
GDPR and AI: Data collection documentation essential to compliance
It's important to remember that artificial intelligence data and AI algorithms must hold up against GDPR regulations. Here's where GDPR and AI intersect and what CIOs can do to remain compliant. Continue Reading
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Feature
23 May 2018
Artificial intelligence center of excellence emerges as best practice
One way for enterprises to get a grip on an AI strategy that makes sense for them is to establish an artificial intelligence center of excellence. Continue Reading
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News
11 May 2018
Build 2018 gives the office meeting a high-tech sheen. Does it matter?
A display on the future of meetings at Microsoft's Build 2018 event was a technology tour de force. But analysts said the fanfare sort of misses the point. Continue Reading
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News
10 May 2018
With machine learning models, explainability is difficult and elusive
The enterprise's demand for explainable AI is merited, say experts, but the problem is more complicated than most of us understand and possibly unsolvable. Continue Reading
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Feature
09 May 2018
Optimizing an artificial intelligence architecture: The race is on
As AI architecture improves and costs decrease, experts say enterprise adoption will go up, spurring yet more innovation and benefits for businesses and AI vendors alike. Continue Reading
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Answer
09 May 2018
What's the difference between chatbots and virtual assistants?
Forrester's Thomas Husson gives his take on the difference between virtual assistants and chatbots. He says one is closer to a 'dynamic FAQ' and the other is a third-party aggregator. Continue Reading
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News
08 May 2018
Artificial intelligence for social good: Big tech spins a new narrative
AI for social good is a thing. SAS touts research on tracking cheetah populations, Microsoft showcases work on precision farming at the Artificial Intelligence Conference. Continue Reading
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Feature
03 May 2018
Tackling the 'ask me anything' challenge of a conversational interface
IBM researchers discuss the challenge of designing conversational interfaces where the potential incoming questions are limitless. The solution: narrowing the scope and training end users. Continue Reading
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Answer
02 May 2018
What are the top RPA security risks and how do CIOs prevent them?
RPA security risks often take a back seat to the technology's promise of costs savings and reliability. HfS Research's Saurabh Gupta and KPMG's Martin Sokalski set the record straight. Continue Reading